Patent application number | Description | Published |
20080205624 | IDENTIFYING CONTACT CENTER AGENTS BASED UPON BIOMETRIC CHARACTERISTICS OF AN AGENT'S SPEECH - The present invention discloses a contact center with speaker identification and verification (SIV) capabilities. In the invention, a set of contact center components can provide automated interactive communications with callers, can provide queue management for callers waiting to communicate with live agents, and can provide skills based routing for assigning live agents to callers. The SIV component can analyze speech utterances to determine a speaker identify based upon biometric characteristics of the analyzed speech utterances. Additionally, the SIV component can process speech from contact center sessions. In one embodiment, the SIV component can prevent agent substitutions from occurring of which the call center is unaware. The SIV component can also be used to distinguish whether communication session content was spoken by a contact center agent or a caller. | 08-28-2008 |
20080205625 | EXTENDING A STANDARDIZED PRESENCE DOCUMENT TO INCLUDE CONTACT CENTER SPECIFIC ELEMENTS - The present invention extends XML based presence documents to include contact center specific information. The XML presence document can conform to the Common Profiles for Instant Messaging (CPIM) and Presence (CPP) specification. The extended presence documents can permit contact center information to be conveyed across CPP compliant protocol boundaries without modification, with attendant benefits for security and performance. The contact center elements can include, but are not limited to, an agent status, an expertise, an agent level, a utilization rate, an average call time duration, and/or an average number of calls per day. The contact center extensions can be an important component for enabling a presence server to function as a skills based routing component of a standards based contact center, which unlike conventional contact centers can be formed from non-proprietary components that communicate using standard protocols. | 08-28-2008 |
20080205626 | STANDARDS BASED AGENT DESKTOP FOR USE WITH AN OPEN CONTACT CENTER SOLUTION - The present invention discloses a contact center system based upon open standards. The contact center system can include at least one agent node, a portal server, and an application server. An agent node can include a standard HTTP browser that communicates over a standard Internet Protocol network using standard protocols. The portal server can be configured to communicate with an agent node via an agent portal, which can consist of multiple agent portlets to present information. The application server can be configured to execute contact center applications that can collect and distribute information via the agent portlets and transfer calls to agents. | 08-28-2008 |
20080205628 | SKILLS BASED ROUTING IN A STANDARDS BASED CONTACT CENTER USING A PRESENCE SERVER AND EXPERTISE SPECIFIC WATCHERS - The present invention discloses a presence management system for a contact center including a presence server, a data store, and one or more watchers. The presence server can accept, manage, and distribute presence information using Session Initiation Protocol (SIP) based messages in conformance with an open standard, such as an Internet Engineering Task Force (IETF) based standard. The data store can be communicatively linked to the presence server and can be configured to store the presence information. The stored presence information can include presence information for multiple contact center agents, wherein for each agent the stored presence information includes an element for expertise of the associated agent. The watchers can subscribe to the presence information managed by the presence server. Each of the watchers can correspond to a unique expertise. The watcher associated with an expertise can watch presence information for all of the contact center agents having that expertise. | 08-28-2008 |
20080219429 | IMPLEMENTING A CONTACT CENTER USING OPEN STANDARDS AND NON-PROPRIETARY COMPONENTS - The present invention discloses an open contact center formed from multiple contact center components that conform to open standards and that intercommunicate utilizing open standards. The open contact center can provide automated interactive communications with callers, can provide queue management for callers waiting to communicate with live agents, can provide skills based routing for assigning live agents to callers based upon skills of the live agents and skills needed by the callers, and can provide tooling for provisioning and monitoring the live agents. In one configuration, the contact center components can execute within a middleware solution, such as WEBSPHERE, that has IP Multimedia Subsystem capability. Additionally, the contact center components can be implemented as service oriented architecture (SOA) components that communicate over an enterprise service bus (ESB). | 09-11-2008 |
20080222260 | INSTANT MESSAGING WITH CALLER IDENTIFICATION - A method for providing caller identification information to instant messaging communication participants can include identifying an online presence for at least a first instant messaging client and determining caller identification information for a user associated with the first instant messaging client. The caller identification information can be provided to a second instant messaging client. | 09-11-2008 |
20080226048 | METHOD AND SYSTEM FOR TEMPORARILY PROVISIONING A TELEPHONE SERVICE FEATURE FOR A SUBSCRIBER - The invention provides a method and system for temporarily provisioning a telephone service feature. At the request of a calling or called party, a telephone service feature to be temporarily provisioned can be identified. Once identified, the telephone service feature can be provisioned and activated to handle the telephone service feature. Upon completion of the call, the requested telephone service is deactivated. In order to activate the requested telephone service feature, system resources can be allocated to support the identified telephone service feature. The allocation of system resources can include reserving a pool of resources for activating the identified telephone service feature. For example, a pool of line interface circuits may be reserved specifically for providing temporary provisioning of the telephone service feature for subscribers. An available resource capable of processing the identified telephone service feature can be selected from the pool of resources. The selection of an available resource can include multiplexing the available resource onto a conduit that bears existing service for the subscriber for which the telephone service feature is being provisioned. | 09-18-2008 |
20080255825 | PROVIDING TRANSLATIONS ENCODED WITHIN EMBEDDED DIGITAL INFORMATION - A method of providing a translation within a voice stream can include receiving a speech signal in a first language, determining text from the speech signal, translating the text to a second and different language, and encoding the translated text within the speech signal. | 10-16-2008 |
20080267367 | TELECOMMUNICATIONS VOICE SERVER LEVERAGING APPLICATION WEB-SERVER CAPABILITIES - A method for providing voice telephony services can include the step of receiving a call via a telephone gateway. The telephone gateway can convey call identifying data to a resource connector. A media port can be responsively established within a media converter that is communicatively linked to the telephone gateway through a port associated with the call. A call description object can be constructed that includes the call identifying data and an identifier for the media port. The call description object can be conveyed to a telephony application server that provides at least one speech service for the call. The telephony application server can initiate at least one programmatic action of a communicatively linked speech engine. The speech engine can convey results of the programmatic action to the media converter through the media port. The media converter can stream speech signals for the call based upon the results. | 10-30-2008 |
20080267370 | TELECOMMUNICATIONS VOICE SERVER LEVERAGING APPLICATION WEB-SERVER CAPABILITIES - A method for providing voice telephony services can include the step of receiving a call via a telephone gateway. The telephone gateway can convey call identifying data to a resource connector. A media port can be responsively established within a media converter that is communicatively linked to the telephone gateway through a port associated with the call. A call description object can be constructed that includes the call identifying data and an identifier for the media port. The call description object can be conveyed to a telephony application server that provides at least one speech service for the call. The telephony application server can initiate at least one programmatic action of a communicatively linked speech engine. The speech engine can convey results of the programmatic action to the media converter through the media port. The media converter can stream speech signals for the call based upon the results. | 10-30-2008 |
20080285540 | USING PRESENCE PROXIES TO CONSTRAIN LOCAL PRESENCE INFORMATION TO A SUB-NETWORK WHILE USING A PRESENCE SERVER EXTERNAL TO THE SUB-NETWORK TO HANDLE OTHER PRESENCE INFORMATION - The present invention discloses a solution that uses presence proxies to handle local presence information while using a presence server to handle extra-local presence information. In the invention, a computing system can include multiple presence user agents (PUAs), multiple watchers, multiple presence proxies, and a presence server. The PUAs can be are grouped into two or more sub-networks. The watchers can also be grouped by sub-network. The PUAs and the watchers can each be associated with a presentity. A presence proxy can be associated with each of the sub-networks. Exclusively local presence services for each sub-network ears be handled by the associated presence proxy. The presence proxy can route presence information for other presence services (those not exclusively local) to and from the presence server. | 11-20-2008 |
20080288644 | System and Method for Creating Global Sessions Across Converged Protocol Applications - A system and method for creating global sessions across different protocols and multiple converged protocol applications are provided. By creating a global session, state information for each of the individual protocol sessions may be communicated across protocols and utilized in performing operations across converged protocol applications. An edge server is used at the edge of a data network to correlate client interactions over different protocols and to associate them with a global session. The edge server acts as a session reference counter for individual client sessions that are part of a larger global session. The global session is created after the creation of the first protocol session and exists across the creation of future sessions on other protocols and other converged applications. Logical names and global session tokens are utilized to manage the various global sessions handled by the edge server. | 11-20-2008 |
20080288649 | USING PRESENCE PROXIES TO GROUP PRESENCE NOTIFICATIONS - The present invention discloses a method and a system for using presence proxies to group presence notifications. In the invention, a presence server can accept, manage, and distribute presence information. Multiple watchers can subscribe to the presence information managed by the presence server. A presence proxy can receive or intercept subscription requests from the watchers, can group these subscription requests, can establish a single subscription between the presence proxy and the presence server for each group of subscription request, can receive notifications form the presence server associated with the single subscription, and can convey received notifications to each of the watchers in a group associated with the single subscription responsive to receiving a corresponding notification from the presence server. | 11-20-2008 |
20080307438 | STATUS HUB USED BY AUTONOMIC APPLICATION SERVERS - A method for serving applications including receiving a component status publication and acquiring a client request. The component status publication can specify a usage level for an application component. A server response for the client request can be selected from among a multitude of possible server responses based at least in part upon the component status publication. Each possible server response can differentially utilize application components. The client request can be response to by conveying the selected server response. | 12-11-2008 |
20080312933 | INTERFACING AN APPLICATION SERVER TO REMOTE RESOURCES USING ENTERPRISE JAVA BEANS AS INTERFACE COMPONENTS - A method for interfacing an application server with a resource can include the step of associating a plurality of Enterprise Java Beans (EJBs) to a plurality of resources, where a one-to-one correspondence exists between EJB and resource. An application server can receive an application request and can determine a resource for handling the request. An EJB associated with the determined resource can interface the application server to the determined resource. The request can be handled with the determined resource. | 12-18-2008 |
20080319742 | SYSTEM AND METHOD FOR POSTING TO A BLOG OR WIKI USING A TELEPHONE - The present invention discloses a system and method for creating, editing, and posting a BLOG or a WIKI using a telephone. In the invention, a voice-based, real-time telephone communication can be established between a user and a voice response system. User speech can be received over the communication. The user speech can be speech-to-text converted to produce text. The text can be added to a BLOG or a WIKI, which can be posted to a server. The telephone communication can be terminated. The newly posted BLOG or WIKI can be served by the server to clients. | 12-25-2008 |
20080319757 | SPEECH PROCESSING SYSTEM BASED UPON A REPRESENTATIONAL STATE TRANSFER (REST) ARCHITECTURE THAT USES WEB 2.0 CONCEPTS FOR SPEECH RESOURCE INTERFACES - A speech processing system can include a client, a speech for Web 2.0 system, and a speech processing system. The client can access a speech-enabled application using at least one Web 2.0 communication protocol. For example, a standard browser of the client can use a standard protocol to communicate with the speech-enabled application executing on the speech for Web 2.0 system. The speech for Web 2.0 system can access a data store within which user specific speech parameters are included, wherein a user of the client is able to configure the specific speech parameters of the data store. Suitable ones of these speech parameters are utilized whenever the user interacts with the Web 2.0 system. The speech processing system can include one or more speech processing engines. The speech processing system can interact with the speech for Web 2.0 system to handle speech processing tasks associated with the speech-enabled application. | 12-25-2008 |
20080319758 | SPEECH-ENABLED APPLICATION THAT USES WEB 2.0 CONCEPTS TO INTERFACE WITH SPEECH ENGINES - The present invention discloses a speech-enabled application that includes two or more linked markup documents that together form a speech-enabled application served by a Web 2.0 server. The linked markup documents can conform to an ATOM PUBLISHING PROTOCOL (APP) based protocol. Additionally, the linked markup documents can include an entry collection of documents and a resource collection of documents. The resource collection can include at least one speech resource associated with a speech engine disposed in a speech processing system remotely located from the Web 2.0 server. The speech resource can add a speech processing capability to the speech-enabled application. In one embodiment, end-users of the speech-enabled application can be permitted to introspect, customize, replace, add, re-order, and remove at least a portion of the linked markup documents. | 12-25-2008 |
20080319759 | INTEGRATING A VOICE BROWSER INTO A WEB 2.0 ENVIRONMENT - The present invention discloses a system and method for integrating a voice browser into a Web 2.0 environment. For example, a system is disclosed which includes at least a Web 2.0 server, a voice browser, and a server-side speech processing system. The Web 2.0 server can serve Web 2.0 content comprising at least one speech-enabled application. The served Web 2.0 content can include voice markup. The voice browser can render the Web 2.0 content received from the Web 2.0 server which includes rendering the voice markup. The server-side speech processing system can handle speech processing operations for the speech-enabled application. Communications with the server-side speech processing system occur via a set of RESTful commands, such as an HTTP GET command, an HTTP POST command, an HTTP PUT command, and an HTTP DELETE command. | 12-25-2008 |
20080319760 | CREATING AND EDITING WEB 2.0 ENTRIES INCLUDING VOICE ENABLED ONES USING A VOICE ONLY INTERFACE - The present invention discloses a method for creating Web 2.0 entries, such as WIKI entries. In the method, a voice communication channel can be established between a user and an automated response system. User speech input can be received over the voice communication channel. A Web 2.0 entry can be created based upon the speech input. The Web 2.0 entry can be saved in a data store accessible by a Web 2.0 server. The Web 2.0 server can serve the saved Web 2.0 entry to Web 2.0 clients. The Web 2.0 clients can include a graphical and/or a voice interface through which the Web 2.0 entry can be presented to users of the clients. The created Web 2.0 entries (e.g. Web 2.0 application) can be formatted in an ATOM PUBLISHING PROTOCOL compliant manner. | 12-25-2008 |
20080319761 | SPEECH PROCESSING METHOD BASED UPON A REPRESENTATIONAL STATE TRANSFER (REST) ARCHITECTURE THAT USES WEB 2.0 CONCEPTS FOR SPEECH RESOURCE INTERFACES - The present invention discloses a method of performing speech processing operations based upon Web 2.0 type interfaces with speech engines. The method can include a step of interfacing with a Web 2.0 server from a standard browser. A speech-enabled application served by the Web 2.0 server can be accessed. The browser can render markup of the speech-enabled application. Speech input can be received from a user of the browser. A RESTful protocol, such as the ATOM Publishing Protocol (APP), can be utilized to access a remotely located speech engine. The speech engine can accept GET, PUT, POST, and DELETE commands. The speech processing engine can process the speech input and can provide results to the Web 2.0 server. The Web 2.0 server can perform a programmatic action based upon the provided results, which results in different content being presented in the browser. | 12-25-2008 |
20080319762 | USING A WIKI EDITOR TO CREATE SPEECH-ENABLED APPLICATIONS - The present invention discloses a system and a method for creating and editing speech-enabled WIKIs. A WIKI editor can be served to client-side Web browsers so that end-users can utilize WIKI editor functions, which include functions to create and edit speech-enabled WIKI applications. A WIKI server can serve speech-enabled WIKI applications created via the WIKI editor. Each of the speech-enabled WIKI applications can include a link to at least one speech processing engine located in a speech processing system remote from the WIKI server. The speech processing engine can provide a speech processing capability for the speech-enabled WIKI application when served by the WIKI server. In one embodiment, the speech-enabled applications can include an introspection document, an entry collection of documents, and a resource collection of documents in accordance with standards specified by an ATOM PUBLISHING PROTOCOL (APP). | 12-25-2008 |
20080320079 | CUSTOMIZING WEB 2.0 APPLICATION BEHAVIOR BASED ON RELATIONSHIPS BETWEEN A CONTENT CREATOR AND A CONTENT REQUESTER - The present invention discloses a solution for developer customization of Web 2.0 applications based on relationships between a content creator and a content requester. In the solution, Web 2.0 content can be received from a content creator. One or more creator established customizations can also be received where the customizations are each a set of one or more users. In the method, a communication can be established with a user who requests the Web 2.0 content. It can be determined that the user is a member of a set specified by the content creator. The customization associated with the set can be applied. Web 2.0 content as modified by the customization can be served to the user. In one embodiment, users can also establish customizations, which are also applied to the served Web 2.0 content. | 12-25-2008 |
20080320168 | PROVIDING USER CUSTOMIZATION OF WEB 2.0 APPLICATIONS - The present invention discloses a solution for user customization of Web 2.0 applications. In the solution, a browser can establish a connection with a Web 2.0 server. The browser can convey user identification information to the Web 2.0 server and request a Web 2.0 application. Based on the conveyed identifying information, a user can be identified. The Web 2.0 server can then query a server-side data store for customizations associated with the identified user and requested application. When customizations exist in the data store, the customizations can be applied to the Web 2.0 application. The customized Web 2.0 application can then be conveyed to the browser. The browser can be a Web browser or a voice browser depending upon implementation specifics. | 12-25-2008 |
20080320443 | WIKI APPLICATION DEVELOPMENT TOOL THAT USES SPECIALIZED BLOGS TO PUBLISH WIKI DEVELOPMENT CONTENT IN AN ORGANIZED/SEARCHABLE FASHION - The present invention discloses a software development system for WIKIs including a WIKI server, a BLOG server, and a data store. The WIKI server can serve WIKI pages to WIKI clients. The BLOG server can serve BLOGs to BLOG clients. The data store can manage WIKI BLOG entries. Each WIKI BLOG entry can include a link to one of the WIKI pages and metadata for the linked WIKI page. The metadata can include a WIKI page title, a WIKI page version, a WIKI page description, design notes, and other information. Searchable keywords can be generated from the metadata. WIKI BLOG entries can be searched by WIKI developers to find WIKI pages having designer specified criteria based on a keyword search. Wherein searching for WIKI BLOG entries and editing discovered WIKI pages associated with WIKI BLOGs can be performed by a WIKI client via a WIKI interface. | 12-25-2008 |
20090031081 | SYSTEM AND MODULE FOR MERGING ELECTRONIC AND PRINTED DATA - A system for merging electronic and printed information is provided. The system includes a computing device having a visual display. Additionally, the system includes a handheld electronic memory device containing at least one information file with information corresponding to printed information that is presented on a separate physical medium. The memory device also includes a processing file comprising stored computer-readable instructions. The system further includes an electrical connector that is attached to the handheld electronic memory device. The electrical connector connects to the computing device having the visual display so that the at least one information file and the processing file are conveyed via the electrical connector to the computing device when the electrical connector is connected to the computing device. | 01-29-2009 |
20090037533 | USING A GROUP LIST SERVER AS A SYNDICATION FEED SERVER - The present invention discloses a solution for modifying a group list server to perform syndication feed operations. A syndication feed creation software component, a content gathering component, and a content extraction converting component can be added to a group list server. The modified group list server can continue to function as a traditional list server and can also function as a traditional feed server that is able to interoperate with standard, client-side feed readers. In one embodiment, the modified list server can repurpose syndication groups as to operate as syndication feed channels and can repurpose group members to operate as feed items. | 02-05-2009 |
20090052634 | PROVIDING SPEAKER IDENTIFYING INFORMATION WITHIN EMBEDDED DIGITAL INFORMATION - A method of providing identifying information over a voice communications link can include receiving, from a call participant, a personal identification code over the voice communications link, determining identifying information for the call participant using the personal identification code, and encoding the identifying information of the call participant within a voice stream carried by the voice communications link. The voice stream and identifying information can be sent to a subscriber. | 02-26-2009 |
20090055554 | PROVIDING KIOSK SERVICE OFFERINGS IN A PERSONAL AREA NETWORK - A method for delivering electronic services in a personal area network (PAN) can include providing a kiosk in a publicly traversable area. The kiosk can be configured to deliver electronic services over short-range radio communications links to wireless devices in a personal area network (PAN). The kiosk also can be configured to communicate over an existing physical communications link medium. A PAN can be established in the publicly traversable area. Electronic services can be selectably retrieved through the existing physical communications link medium into the kiosk. Finally, the retrieved selected electronic services can be delivered to wireless devices in the PAN over the short-range radio communications link. Notably, the step of establishing a PAN in the publicly traversable area can include establishing a BLUETOOTH-based PAN with wireless devices in the publicly traversable area. In addition, the step of providing a kiosk first can include retrofitting an existing kiosk both with a short-range radio frequency communications system, and with a host computing device for selectively retrieving electronic services over the existing physical communications link medium, and for delivering selected electronic services to the wireless devices in the PAN. Second, the retrofitted kiosk can be activated in the publicly traversable area. | 02-26-2009 |
20090070410 | Managing Presence Information Of A Presentity - Methods, apparatus, and products for managing presence information of a presentity through a network according to a loosely-coupled network architecture style, the presentity representing a user of the network, are described that include receiving, by the presence information server, a request message to administer presence information of the presentity in a presence information document, the presence information document implemented as a markup document that includes one or more dedicated sections for presence information of the presentity, the request message identifying an action to administer presence information in the presence information document, and an identification of a dedicated section; retrieving, by the presence information server in response to the request message, the presence information document; and modifying, by the presence information server, the presence information document, including administering, in accordance with the request message, the presence information of the presentity in the presence information document. | 03-12-2009 |
20090070419 | Administering Feeds Of Presence Information Of One Or More Presentities - Methods, apparatus, and products for administering feeds of presence information of one or more presentities including creating a feed definition; adding to the feed definition one or more identifications of presentities; receiving a feed request; creating the feed, the feed including presence information for presentities identified in the feed definition; and sending a response to the feed request including the feed. | 03-12-2009 |
20090070790 | USING A STATE MACHINE EMBEDDED WITHIN A SESSION INITIATION PROTOCOL (SIP) SERVLET TO IMPLEMENT AN APPLICATION PROGRAMMING INTERFACE (API) - The present invention discloses a system for implementing a software application programming interface (API) within a session initiation protocol (SIP) servlet. Such a system can utilize a state machine, a SIP servlet configured to execute the state machine, and an enterprise service bus (ESB). The state machine can be configured to send and receive a series of communications and can be defined in a definition document. The series of communications can represent the execution of a software function defined within an API. The SIP servlet can select a state machine based upon an indicator contained within a received SIP message. The ESB can be configured to execute a system function in response to communications with the state machine. | 03-12-2009 |
20090077116 | SERVICE FOR PROVIDING PERIODIC CONTACT TO A PREDETERMINED LIST OF CONTACTS USING MULTI-PARTY RULES - A method, a system, and an apparatus for permitting a user to remain in contact with at least one other person. The present invention provides a method, a system, and an apparatus that is capable of enabling a user to remain in contact with others through a service that checks contacts set up in a predetermined contact list. The contact list is then contacted and the user is contacted with the results. As such, the present invention permits the user to remain in contact with a significant number of entities while saving time and effort by ensuring the user is only contacted with certain information. The system and method also permits the user to remain in contact even when the user is unavailable. | 03-19-2009 |
20090080623 | SERVICE FOR PROVIDING SPEAKER VOICE METRICS - A method of providing voice metrics over an established telephone call between a user and a subscriber can include receiving voice information from the user over the call and determining biometric information from the voice information for the user. The method further can include encoding the biometric metric information and sending the biometric information to the subscriber over the call. | 03-26-2009 |
20090083749 | RESTRICTING RESOURCES CONSUMED BY GHOST AGENTS - One aspect of the present invention can include a method for restricting resources consumed by ghost agents. The method can include the step of associating a ghost agent with a host. A resource utilization value can be ascertained for the ghost agent and the host combined. The ascertained resource utilization value can be compared with a usage threshold. A determination can be made as to whether operations of the ghost agent are to be executed based upon the previous comparison. | 03-26-2009 |
20090089434 | METHOD AND SYSTEM FOR SAVING AND RETRIEVING CLIENT-SPECIFIC INFORMATION IN AN INTERNET PROTOCOL MULTIMEDIA SUBSYSTEM - A method of saving and retrieving client-specific information in an Internet Protocol (IP) Multimedia Subsystem (IMS). A Serving Call Session Control Server (S-CSCF) receives information from a first client initiating a call to a second client. The information includes identification information corresponding to the first client and a Session Initiation Protocol (SIP) invite to the second client. If a profile of the first client in a Home Subscriber Server (HSS) includes a trigger value, the S-CSCF forwards the SIP invite to an Application Server (AS). If a local AS archive does not include valid profile information corresponding to the first client, the AS fetches valid profile information from the HSS, and the AS stores the profile information in the local archive. The AS sends the profile information corresponding to the first client from the local archive to the second client by embedding the profile information within the SIP invite. | 04-02-2009 |
20090099936 | USING VISUAL IMAGES TRANSFERRED FROM WIRELESS COMPUTING DEVICE DISPLAY SCREENS - Within a wireless computing device, a method of conducting commerce can include receiving a user input in the wireless computing device specifying an account to which a proposed transaction is to be billed and identifying contact information for a billing entity according to the user specified account. The billing entity can manage the account. An authorization can be requested from the billing entity via a wireless communications link established using the contact information. The method also can include receiving the authorization from the billing entity via the wireless communications link, generating a visual image which identifies the billing entity and represents the authorization received from the billing entity, and presenting the visual image upon the display screen of the wireless computing device. Accordingly, a visual image reader can read the displayed visual image. | 04-16-2009 |
20090100289 | Method and System for Handling Failover in a Distributed Environment that Uses Session Affinity - In response to detecting a failed server, subscription message processing of a failover server is stopped. A subscription queue of the failed server is opened. A marker message is published to all subscribers of a particular messaging topic. The marker message includes an identification of the failover server managing the subscription queue of the failed server. Messages within the subscription queue of the failed server are processed. In response to determining that a message in the subscription queue of the failed server is the marker message, the subscription queue of the failed server is closed. Then, the failover server resumes processing of its original subscription queue looking for the marker message, while processing yet unseen messages from the queue. Once the marker message is found in the original subscription queue, normal operation is resumed. | 04-16-2009 |
20090106420 | GHOST AGENTS FOR APPLICATION DOMAINS WITHIN A GRID ENVIRONMENT - A method for evaluating system behavior of an application domain within a grid environment can include the step of identifying a host software object within the application domain. A software object can be associated with the host software object. Within the associated software object, host actions can be replicated. Replicated actions can be recorded. The host software object can move from one grid within the grid environment to a different grid. The associated software object can responsively move within the grid environment in accordance with movement of the host software object. | 04-23-2009 |
20090109293 | ON DEMAND CALIBRATION OF IMAGING DISPLAYS - A self calibrating imaging display system ( | 04-30-2009 |
20090110168 | PROVIDING TELEPHONE SERVICES BASED ON A SUBSCRIBER VOICE IDENTIFICATION - A method of providing a telephony service can include creating a database of subscriber identities and subscriber voice prints and telephony services associated with the subscriber identities and receiving a spoken utterance from a subscriber. A subscriber identity can be determined according to voice print identification of the spoken utterance and a telephony service associated with the subscriber can be activated according to the determined subscriber identity. | 04-30-2009 |
20090112565 | TESTING APPLICATIONS WITHIN A GRID ENVIRONMENT USING GHOST AGENTS - A testing method including the step of identifying multiple hosts located within multiple grids of a grid environment, wherein each host is a software object. A ghost agent can be associated with each identified host. Actions of the host can be replicated within each ghost agent. Data relating to the replicated actions can be recorded. Test input can be generated from the recorded data. Tests can be conducted within the grid environment using the test input. | 04-30-2009 |
20090113190 | GATHERING OPERATIONAL METRICS WITHIN A GRID ENVIRONMENT USING GHOST AGENTS - A method for gathering operational metrics can include the step of identifying a host within a grid environment, wherein the host can be a software object. A ghost agent can be associated with the host. The ghost agent can replicate actions of the host. Operational metrics for at least a portion of the replicated actions can be determined. The operational metrics can be recorded. The host can move within the grid environment. The ghost agent can responsively move in accordance with movement of the host. | 04-30-2009 |
20090119544 | GHOST AGENTS WITHIN A GRID ENVIRONMENT - A method for evaluating system behavior within a grid environment can include the step of identifying a host software object, wherein the host software object includes a user object, an application, and/or a process. The software object can be associated with the host software object. The host actions of the host software object can be replicated within the associated software object. Replicated actions can be recorded. The host software object can move from one grid within the grid environment to a different grid. In response to the moving of the host software object, the associated software object can move from the one grid to the different grid. | 05-07-2009 |
20090187656 | METHOD, SYSTEM, AND APPARATUS FOR SCHEDULING PATTERN BASED WEB SERVICES - A method of scheduling a request for a plurality of Web services can include providing service activation rules. Each service activation rule can specify a trigger condition and a state condition for causing a watcher to invoke a particular Web service. The method also can include receiving an event indicating a change in a common memory, wherein each event specifies trigger information, comparing the trigger conditions of the service activation rules with the trigger information of the event, adding the service activation rules that match the event to a trigger list, and comparing the state conditions of service activation rules in the trigger list with a state of the common memory. The service activation rules of the trigger list that match the state of the common memory can be selected thereby causing the invocation of at least one watcher and corresponding Web service. | 07-23-2009 |
20090254346 | AUTOMATED VOICE ENABLEMENT OF A WEB PAGE - Embodiments of the present invention provide a method, system and computer program product for the automated voice enablement of a Web page. In an embodiment of the invention, a method for voice enabling a Web page can include selecting an input field of a Web page for speech input, generating a speech grammar for the input field based upon terms in a core attribute of the input field, receiving speech input for the input field, posting the received speech input and the grammar to an automatic speech recognition (ASR) engine and inserting a textual equivalent to the speech input provided by the ASR engine into a document object model (DOM) for the Web page. | 10-08-2009 |
20090254347 | PROACTIVE COMPLETION OF INPUT FIELDS FOR AUTOMATED VOICE ENABLEMENT OF A WEB PAGE - Embodiments of the present invention provide a method and computer program product for the proactive completion of input fields for automated voice enablement of a Web page. In an embodiment of the invention, a method for proactively completing empty input fields for voice enabling a Web page can be provided. The method can include receiving speech input for an input field in a Web page and inserting a textual equivalent to the speech input into the input field in a Web page. The method further can include locating an empty input field remaining in the Web page and generating a speech grammar for the input field based upon permitted terms in a core attribute of the empty input field and prompting for speech input for the input field. Finally, the method can include posting the received speech input and the grammar to an automatic speech recognition (ASR) engine and inserting a textual equivalent to the speech input provided by the ASR engine into the empty input field. | 10-08-2009 |
20090254348 | FREE FORM INPUT FIELD SUPPORT FOR AUTOMATED VOICE ENABLEMENT OF A WEB PAGE - Embodiments of the present invention provide a method and computer program product for the automated voice enablement of a Web page with free form input field support. In an embodiment of the invention, a method for voice enabling a Web page with free form input field support can be provided. The method can include receiving speech input for an input field in a Web page, parsing a core attribute for the input field and identifying an external statistical language model (SLM) referenced by the core attribute of the input field, posting the received speech input and the SLM to an automatic speech recognition (ASR) engine, and inserting a textual equivalent to the speech input provided by the ASR engine in conjunction with the SLM into the input field. | 10-08-2009 |
20090265355 | SYSTEMS, METHODS AND COMPUTER PROGRAM PRODUCTS FOR AUTOMATIC NETWORK-BASED PERSISTENT XML STORAGE AND MANAGEMENT - Systems, methods and computer program products for automatic network-based persistent XML storage and management. Exemplary embodiments include a method including loading an XDM widget having internal XML, sending an XCAP GET request via an XCAP URI parameter, retrieving an existing XML document at a location associated with the XCAP URI parameter, invoking an initializer callback function via the XDM widget to populate the internal XML with default values associated with an etag, wherein the etag is null, sending an XCAP PUT request via the XCAP URI to store the existing XML document, executing etag header scenarios, providing XML management functions to automatically publish changes to the server, and trigger a timer function to poll for updates from the server and display the resulting updates to the user's screen via a render callback function. | 10-22-2009 |
20100020762 | CONVERSION OF VOICE-OVER-IP MEDIA CONTROL MESSAGING INTO MOBILE CONTROL CHANNEL SIGNALING USING A VOICE-OVER IP GATEWAY - A gateway serving as an interface between a mobile network and a wireless network can be configured to send a signal strength indicator to the mobile network thereby causing the mobile network to recognize the gateway as a valid path for handing off a call. The wireless network can be configured according to one of the 802.11 wireless communications protocols. The gateway can route the call from the mobile network to a wireless access point of the wireless network via a packet-switched network, such that the call is conducted via a wireless communications link with the wireless access point. | 01-28-2010 |
20100063995 | Synchronizing Network Feeds in High-Frequency Network Events - A cache server receives a request from a client that includes a requesting entity tag. In turn, the cache server extracts a starting identifier and an ending identifier from the requesting entity tag. The starting identifier is associated with a starting entry and the ending identifier is associated with an ending entry. Next, the cache server determines whether a subsequent entity tag exists that includes a subsequent starting identifier that matches the requesting entity tag's ending identifier. When the cache server identifies a subsequent entity tag, the cache server sends the subsequent entity tag and one or more update entries corresponding to the subsequent entity tag to the client. | 03-11-2010 |
20100172479 | DYNAMICALLY IMPROVING PERFORMANCE OF AN INTERACTIVE VOICE RESPONSE (IVR) SYSTEM USING A COMPLEX EVENTS PROCESSOR (CEP) - Problematic event data for problematic events that occur during interaction between an Interactive Voice Response (IVR) system and a caller can be captured. The problematic event data can be analyzed for performance issues. A performance issue can represent an interactive segment of the IVR system operating at an unacceptable performance level. An IVR performance improvement action can then be determined to resolve the performance issue. The IVR performance improvement action can be conveyed to the IVR system. Execution of the IVR performance improvement action by the IVR system can reduce occurrences of the problematic events associated with the performance issue. | 07-08-2010 |
20100172480 | USING A COMPLEX EVENTS PROCESSOR (CEP) TO DIRECT THE HANDLING OF INDIVIDUAL CALL SESSIONS BY AN INTERACTIVE VOICE RESPONSE (IVR) SYSTEM - Event data messages can be provided by an interactive voice response (IVR) system to a complex events processor (CEP). The event data messages can include a Stream_ID and a series of textual elements. The Stream_ID can uniquely identify a call session between a caller and the IVR system. The series of textual elements can represent speech input provided by the caller. The CEP can create a text string from the series of textual elements of event data messages having the same Stream_ID. The text string can inherit the Stream_ID of the event data messages. The CEP can utilize user-defined business rules to process the text string. When the CEP issues an action message, the Stream_ID of the text string can be appended to the action message sent to the IVR system. The IVR system can modify the call session associated with the Stream_ID of the action message accordingly. | 07-08-2010 |
20110002449 | VOICE BROWSER WITH INTEGRATED TCAP AND ISUP INTERFACES - A voice browser configured to process voice markup language documents can include a voice processing application and an integrated communications interface for interacting with a voice processing system. The voice browser can be configured to load the voice processing application independently of a received telephone call. The integrated communications interface can include at least one of an integrated transaction capabilities application part component for receiving a transaction capabilities application part query and an integrated ISUP component for receiving a telephony control signal. | 01-06-2011 |
20110270613 | INFERRING SWITCHING CONDITIONS FOR SWITCHING BETWEEN MODALITIES IN A SPEECH APPLICATION ENVIRONMENT EXTENDED FOR INTERACTIVE TEXT EXCHANGES - The disclosed solution includes a method for dynamically switching modalities based upon inferred conditions in a dialogue session involving a speech application. The method establishes a dialogue session between a user and the speech application. During the dialogue session, the user interacts using an original modality and a second modality. The speech application interacts using a speech modality only. A set of conditions indicative of interaction problems using the original modality can be inferred. Responsive to the inferring step, the original modality can be changed to the second modality. A modality transition to the second modality can be transparent the speech application and can occur without interrupting the dialogue session. The original modality and the second modality can be different modalities; one including a text exchange modality and another including a speech modality. | 11-03-2011 |
20110282672 | DISTRIBUTED VOICE BROWSER - The present invention can include a method of call processing using a distributed voice browser including allocating a plurality of service processors configured to interpret parsed voice markup language data and allocating a plurality of voice markup language parsers configured to retrieve and parse voice markup language data representing a telephony service. The plurality of service processors and the plurality of markup language parsers can be registered with one or more session managers. Accordingly, components of received telephony service requests can be distributed to the voice markup language parsers and the parsed voice markup language data can be distributed to the service processors. | 11-17-2011 |
20120089549 | RULE AUTHORING FOR EVENTS IN A GRID ENVIRONMENT - A rules engine can be initialized as part of an object grid, wherein the rules engine is executable code executing using computer resources. The rules engine updates a business mapper. The rules engine receives a business rule definition to form a business rule. The rules engine determines business terms are present in the business rule. The rules engine converts the business terms to technical terms based on the business mapper, responsive to a determination that business terms are present. The rules engine determines that the business rule comprises a temporal rule. The rules engine receives rule criteria, wherein the rule criteria is at least one selected from the group consisting of frequency, delay and timing dependency, responsive to the determination that the business rule is a temporal rule. The rules engine stores the business rule to the rules engine. The rules engine publishes the business rule to a publish-subscribe topic. | 04-12-2012 |
20120099482 | APPLICATION-SPECIFIC CHARGEBACK OF CONTENT CACHED AT THE WIRELESS TOWER - A method for application-specific chargeback of content cached at a wireless tower of a RAN includes receiving a request for content from an end user device in a base station of a RAN and routing the request to an application in a packet switched data communications network from the base station by way of a CN. Content from the application can be received in the base station within a response to the request, the response can be cached in a local cache of the base station in connection with the application and the response can be forwarded to the end user device. Subsequently, in response to a new request for the content received in the base station, the content can be served in a response from the local cache. Further, an identity of the application can be transmitted to a remote charging service external to the base station but within the RAN for charging the application in consequence of having served the content from the local cache of the base station. | 04-26-2012 |
20120099523 | ENSURING CONTENT FILTERING THROUGH A SPECIALIZED TIER OF PROXY CACHES AT THE BASE STATION - Embodiments of the invention provide a method, system and computer program product for content caching with remote filtering services in a radio access network (RAN). In an embodiment of the invention, a method for content caching with remote filtering services in a RAN can include receiving a response to a request from an end user device wirelessly coupled to a base station of the RAN, marking the response as uncacheable, and routing the response to the base station over a data communications network. In one aspect of the embodiment, the response can be received in an RNC of the RAN. Of note, the process of marking the response as uncacheable can depend upon the evaluation of a policy with respect to the response. Finally, in another aspect of the embodiment, marking the response as uncacheable, can include annotating a hypertext transfer protocol (HTTP) header of the response to indicate that the response is not to be cached in the base station. | 04-26-2012 |
20120102141 | CACHING AT THE WIRELESS TOWER WITH REMOTE CHARGING SERVICES - A RAN based data processing system is configured for content caching with remote charging services. The system can include a base station that includes an antenna, a receiver, a transmitter, a processor, a local cache, and a network interface to a data communications network. The system also can include an RNC coupled to the base station over the data communications network. The system yet further can include a charging service executing in memory of a host computer recording charges for data services provided in the RAN. Finally, the system can include a caching with remote charging module executing by the processor of the base station. The module can include program code enabled to receive a data request from an end user device, to route the request to a content server in a computer communications network through a coupled CN, to receive a response to the request, to cache the response in the local cache, to forward the response to the end user device, and to transmit data characteristic of the response to the charging service external. | 04-26-2012 |
20120115493 | SYSTEM, METHOD AND COMPUTER PROGRAM PRODUCT FOR SUPPORTING MULTIPLE SUBSCRIBER IDENTITIES IN A PORTABLE DEVICE USING A SINGLE TRANSCEIVER - According to one aspect of the present disclosure, a method and technique for enabling wireless communications for multiple numbers or subscriber identities using a single transceiver is disclosed. The method includes, for a terminal device including a transceiver for wireless communications, determining whether the terminal device supports a plurality of subscriber identities. The method also includes, responsive to determining that the terminal device supports a plurality of subscriber identities, creating a plurality of recurrent time slots for a communication channel of the terminal device, allocating for each subscriber identity a respective time slot, and enabling wireless communications for the plurality of subscriber identities using the respective time slots via the transceiver. | 05-10-2012 |
20120163564 | USING A COMPLEX EVENTS PROCESSOR (CEP) TO DIRECT THE HANDLING OF INDIVIDUAL CALL SESSIONS BY AN INTERACTIVE VOICE RESPONSE (IVR) SYSTEM - Event data messages can be provided by an interactive voice response (IVR) system to a complex events processor (CEP). The event data messages can include a Stream_ID and a series of textual elements. The Stream_ID can uniquely identify a call session between a caller and the IVR system. The series of textual elements can represent speech input provided by the caller. The CEP can create a text string from the series of textual elements of event data messages having the same Stream_ID. The text string can inherit the Stream_ID of the event data messages. The CEP can utilize user-defined business rules to process the text string. When the CEP issues an action message, the Stream_ID of the text string can be appended to the action message sent to the IVR system. The IVR system can modify the call session associated with the Stream_ID of the action message accordingly. | 06-28-2012 |
20120165036 | LOCATION BASED WIRELESS TOWER CACHING - Embodiments of the present invention provide a method, system and computer program product for wireless tower caching. In an embodiment of the invention, a method for wireless tower caching in a radio access network (RAN) can include receiving a response to a request from an end user device wirelessly coupled to a base station of the RAN, determining geographic positioning data for the response and identifying a most geographically wireless tower coupled to the RAN relative to the determined geographic positioning data (such as the closest wireless tower to the determined geographic positioning data). Thereafter, the response can be cached at a cache in a base station of the identified wireless tower. In this way, the cached content can remain relevant for a significant period of time in as much as the correlation between a likely position of the end user device and the content cached at the base station of the wireless tower at the time of use of the cached content is strong. | 06-28-2012 |
20120166727 | WEATHER ADAPTIVE ENVIRONMENTALLY HARDENED APPLIANCES - Embodiments of the present invention provide a method, system and computer program product for weather adaptive environmentally hardened appliances. In an embodiment of the invention, a method for weather adaptation of an environmentally hardened computing appliance includes determining a location of an environmentally hardened computing appliance. Thereafter, a weather forecast including a temperature forecast can be retrieved for a block of time at the location. As a result, a cache policy for a cache of the environmentally hardened computing appliance can be adjusted to account for the weather forecast. | 06-28-2012 |
20120167093 | WEATHER ADAPTIVE ENVIRONMENTALLY HARDENED APPLIANCES - Embodiments of the present invention provide a method, system and computer program product for weather adaptive environmentally hardened appliances. In an embodiment of the invention, a method for weather adaptation of an environmentally hardened computing appliance includes determining a location of an environmentally hardened computing appliance. Thereafter, a weather forecast including a temperature forecast can be retrieved for a block of time at the location. As a result, a cache policy for a cache of the environmentally hardened computing appliance can be adjusted to account for the weather forecast. | 06-28-2012 |
20120173225 | DIALECT TRANSLATOR FOR A SPEECH APPLICATION ENVIRONMENT EXTENDED FOR INTERACTIVE TEXT EXCHANGES - The present solution includes a real-time automated communication method. In the method, a real-time communication session can be established between a text exchange client and a speech application. A translation table can be identified that includes multiple entries, each entry including a text exchange item and a corresponding conversational translation item. A text exchange message can be received that was entered into a text exchange client. Content in the text exchange message that matches a text exchange item in the translation table can be substituted with a corresponding conversational item. The translated text exchange message can be sent as input to a voice server. Output from the voice server can be used by the speech application, which performs an automatic programmatic action based upon the output. | 07-05-2012 |
20120196610 | SUPPORTING MULTIPLE SUBSCRIBER IDENTITIES IN A PORTABLE DEVICE USING A SINGLE TRANSCEIVER - According to one aspect of the present disclosure, a method and technique for enabling wireless communications for multiple numbers or subscriber identities using a single transceiver is disclosed. The method includes, for a terminal device including a transceiver for wireless communications, determining whether the terminal device supports a plurality of subscriber identities. The method also includes, responsive to determining that the terminal device supports a plurality of subscriber identities, creating a plurality of recurrent time slots for a communication channel of the terminal device, allocating for each subscriber identity a respective time slot, and enabling wireless communications for the plurality of subscriber identities using the respective time slots via the transceiver. | 08-02-2012 |
20120213155 | ENSURING CONTENT FILTERING THROUGH A SPECIALIZED TIER OF PROXY CACHES AT THE BASE STATION - Embodiments of the invention provide a method, system and computer program product for content caching with remote filtering services in a radio access network (RAN). In an embodiment of the invention, a method for content caching with remote filtering services in a RAN can include receiving a response to a request from an end user device wirelessly coupled to a base station of the RAN, marking the response as uncacheable, and routing the response to the base station over a data communications network. In one aspect of the embodiment, the response can be received in an RNC of the RAN. Of note, the process of marking the response as uncacheable can depend upon the evaluation of a policy with respect to the response. | 08-23-2012 |
20120214514 | LOCATION BASED WIRELESS TOWER CACHING - Embodiments of the present invention provide a method, system and computer program product for wireless tower caching. In an embodiment of the invention, a method for wireless tower caching in a radio access network (RAN) can include receiving a response to a request from an end user device wirelessly coupled to a base station of the RAN, determining geographic positioning data for the response and identifying a most geographically wireless tower coupled to the RAN relative to the determined geographic positioning data (such as the closest wireless tower to the determined geographic positioning data). Thereafter, the response can be cached at a cache in a base station of the identified wireless tower. | 08-23-2012 |
20120215732 | RULE AUTHORING FOR EVENTS IN A GRID ENVIRONMENT - A rules engine can be initialized as part of an object grid, wherein the rules engine is executable code executing using computer resources. The rules engine updates a business mapper. The rules engine receives a business rule definition to form a business rule. The rules engine determines business terms are present in the business rule. The rules engine converts the business terms to technical terms based on the business mapper, responsive to a determination that business terms are present. The rules engine determines that the business rule comprises a temporal rule. The rules engine receives rule criteria, wherein the rule criteria is at least one selected from the group consisting of frequency, delay and timing dependency, responsive to the determination that the business rule is a temporal rule. The rules engine stores the business rule to the rules engine. The rules engine publishes the business rule to a publish-subscribe topic. | 08-23-2012 |
20120219138 | IMPLEMENTING A CONTACT CENTER USING OPEN STANDARDS AND NON-PROPRIETARY COMPONENTS - The present invention discloses an open contact center formed from multiple contact center components that conform to open standards and that intercommunicate utilizing open standards. The open contact center can provide automated interactive communications with callers, can provide queue management for callers waiting to communicate with live agents, can provide skills based routing for assigning live agents to callers based upon skills of the live agents and skills needed by the callers, and can provide tooling for provisioning and monitoring the live agents. In one configuration, the contact center components can execute within a middleware solution, such as WEBSPHERE, that has IP Multimedia Subsystem capability. Additionally, the contact center components can be implemented as service oriented architecture (SOA) components that communicate over an enterprise service bus (ESB). | 08-30-2012 |
20120271643 | INFERRING SWITCHING CONDITIONS FOR SWITCHING BETWEEN MODALITIES IN A SPEECH APPLICATION ENVIRONMENT EXTENDED FOR INTERACTIVE TEXT EXCHANGES - The disclosed solution includes a method for dynamically switching modalities based upon inferred conditions in a dialogue session involving a speech application. The method establishes a dialogue session between a user and the speech application. During the dialogue session, the user interacts using an original modality and a second modality. The speech application interacts using a speech modality only. A set of conditions indicative of interaction problems using the original modality can be inferred. Responsive to the inferring step, the original modality can be changed to the second modality. A modality transition to the second modality can be transparent the speech application and can occur without interrupting the dialogue session. The original modality and the second modality can be different modalities; one including a text exchange modality and another including a speech modality. | 10-25-2012 |
20120290687 | APPLICATION OPTIMIZATION IN A NETWORK SYSTEM - A network system includes multiple network resource information handling systems (IHSs) for managing applications and application communications. An IHS operating system initializes an application optimizer to provide application acceleration capability to application optimizers, such as application delivery controllers (ADCs) and wide area network (WAN) optimizer controllers (WOCs) within the network system. Upon receipt of a server application request message (SARM), a network system server responds with a restful application optimizer message (RAOM) that includes protocol, policy, and other application optimizer information that pertains to the requesting SARM. Application optimizers may include clients, ADCs and WOCs that reside within the message communication path between client and server. Application optimizers may store protocol, policy, and other information from RAOM | 11-15-2012 |
20130007860 | STREAMING VIDEO TO CELLULAR PHONES - A method, system, and computer program product for deploying data to a web server for streaming video to a mobile device. The method can include receiving a request for streaming video from a mobile device upon the resolving of the request by a DNS. The method can further include simultaneously sending both a request to a database for the video requested and a playlist for the video to the mobile device. The method can then include receiving the video from the database. The video received is sent as a sequence of blocks, where each block can further be comprised of a sequence of chunks. The method can even further include decompressing each block and storing each chunk on a web server. The method can further include an exchange of a security credential. | 01-03-2013 |
20130007863 | STREAMING VIDEO TO CELLULAR PHONES - A method, system, and computer program product for deploying data to a web server for streaming video to a mobile device. The method can include receiving a request for streaming video from a mobile device upon the resolving of the request by a DNS. The method can further include simultaneously sending both a request to a database for the video requested and a playlist for the video to the mobile device. The method can then include receiving the video from the database. The video received is sent as a sequence of blocks, where each block can further be comprised of a sequence of chunks. The method can even further include decompressing each block and storing each chunk on a web server. The method can further include an exchange of a security credential. | 01-03-2013 |
20130016082 | ON DEMAND CALIBRATION OF IMAGING DISPLAYS - A self-calibrating imaging display system includes a display comprising a screen and at least one photosensor associated with the screen and generating an output signal correlating to measurements for at least one region of the screen. The system further includes a display adaptor configured for, during a calibration routine, generating a display test pattern in the at least one region of the screen comprising at least one measurement field that comprises a number of pixels less than a total number of pixels of the screen and causing the at least one measurement field to be stepped through a sequence of increasing display driving level values. The system also includes a calibration module configured for, during the calibration routine, receiving the output signal, comparing the output signal to reference data, and generating at least one correction factor based on the comparing. | 01-17-2013 |
20130086247 | WEB PAGE SCRIPT MANAGEMENT - Web page scripts are managed in a network using a network appliance that intercepts a web page sent from a server and addressed to a client browser; modifies the web page by removing an embedded script from the web page; executes the removed embedded script; and sends the modified web page from the network appliance to the client browser. | 04-04-2013 |
20130086255 | WEB PAGE SCRIPT MANAGEMENT - Web page scripts are managed in a network using a network appliance that intercepts a web page sent from a server and addressed to a client browser; modifies the web page by removing an embedded script from the web page; executes the removed embedded script; and sends the modified web page from the network appliance to the client browser. | 04-04-2013 |
20130132326 | RULES ENGINE ECOSYSTEM - An object cache framework client selects a rule-set object in an object cache framework. The rule-set object comprises a rule-set (set of business rules). The object cache framework client evaluates criteria of the rule-set against properties of a plurality of rules engines. The object cache framework client determines if the properties of a rules engine, from a plurality of rules engines, satisfy the criteria of the rule-set. The object cache framework client supplies the rule-set object to the rules engine for execution of the rule-set. | 05-23-2013 |
20130185452 | HYPERTEXT TRANSFER PROTOCOL LIVE STREAMING - Illustrative embodiments disclose receiving a command to play a selected audio visual media on a client device. The client device determines portions of audio visual media from elected audio visual media and a sequence identifying each portion of the portions in a particular order for playing the portions. The portions and the sequence are determined according to a policy for playing each portion on the client device. The client device retrieves the portions to play in sequence and plays at least a partially retrieved first portion of the portions of the selected audio visual media on the client device. The first portion is identified based on the particular order in the sequence. | 07-18-2013 |
20130244612 | CACHE HITS VIA A USERS SPEED, DIRECTION OF MOVEMENT, LOCATION, AND BAND WITHIN A CELLULAR NETWORK - A method, system, and computer program product for caching data in a cellular network is provided. Information from a cellular network regarding location, speed, direction of travel, and bandwidth for a user can be used to determine how much data should be cached for the user. More specifically, the time period for how long a user will be in a cell of a cellular network can be calculated using information received from the cellular network. The calculated time period can be used to calculate how much data will be used by a user for the calculated time period with only the amount of data needed for the time period being cached. | 09-19-2013 |
20130244711 | CACHE HITS VIA A USERS SPEED, DIRECTION OF MOVEMENT, LOCATION, AND BAND WITHIN A CELLULAR NETWORK - A method, system, and computer program product for caching data in a cellular network is provided. Information from a cellular network regarding location, speed, direction of travel, and bandwidth for a user can be used to determine how much data should be cached for the user. More specifically, the time period for how long a user will be in a cell of a cellular network can be calculated using information received from the cellular network. The calculated time period can be used to calculate how much data will be used by a user for the calculated time period with only the amount of data needed for the time period being cached. | 09-19-2013 |
20140019234 | Matching Audio Advertisements to Items on a Shopping List in a Mobile Device - Methods and apparatus are provided for matching audio advertisements to items on a shopping list in a mobile device. Audio advertisements are matched to items on a shopping list by obtaining the shopping list from a mobile device of the user; applying a speech recognizer to at least one audio advertisement detected on a microphone of the mobile device; identifying one or more key words in the at least one audio advertisement; comparing the one or more identified key words to one or more items on the shopping list stored on the mobile device; and storing the information related to the at least one advertisement if the one or more identified key words match the one or more items. | 01-16-2014 |
20140019243 | Matching Audio Advertisements to Items on a Shopping List in a Mobile Device - Methods and apparatus are provided for matching audio advertisements to items on a shopping list in a mobile device. Audio advertisements are matched to items on a shopping list by obtaining the shopping list from a mobile device of the user; applying a speech recognizer to at least one audio advertisement detected on a microphone of the mobile device; identifying one or more key words in the at least one audio advertisement; comparing the one or more identified key words to one or more items on the shopping list stored on the mobile device; and storing the information related to the at least one advertisement if the one or more identified key words match the one or more items. | 01-16-2014 |
20140129666 | PREEMPTIVE CACHING OF DATA - A first computing device receives a first request from a client computing device, wherein the first request includes a markup language request. The first computing device transmits the first request to a second computing device, wherein the second computing device services the first request. The first computing device receives the serviced first request, wherein the serviced first request includes a manifest tag. The first computing device caches the serviced first request. The first computing device transmits the serviced first request to the client computing device. | 05-08-2014 |
20140136479 | MOBILE APPLICATION CACHE BASED ON EXTREME SCALE TECHNOLOGY - Storing data from mobile devices may comprise receiving an asynchronous communication from a mobile device over a wireless network notifying that data was dropped in a synchronizing folder; computing a hash value associated with the data; determining based on the computed hash value, a partition of an object grid comprising a plurality of virtual machines; and storing the data on the partition. | 05-15-2014 |
20140136499 | MOBILE APPLICATION CACHE BASED ON EXTREME SCALE TECHNOLOGY - Storing data from mobile devices may comprise receiving an asynchronous communication from a mobile device over a wireless network notifying that data was dropped in a synchronizing folder; computing a hash value associated with the data; determining based on the computed hash value, a partition of an object grid comprising a plurality of virtual machines; and storing the data on the partition. | 05-15-2014 |
20140172991 | LOW LATENCY MESSAGING CHAT SERVER - A low latency messaging chat service may provide for receiving from a chat client a connection request via a network; authenticating the chat client by a registration process; allocating to the chat client at least a first topic corresponding to a first message queue and a second topic corresponding to a second message queue, the first topic assigned a first format and the second topic assigned a second format; enabling the chat client to post messages in the first topic; and enabling the chat client to receive messages in the second topic. | 06-19-2014 |
20140173004 | LOW LATENCY MESSAGING CHAT SERVER - A low latency messaging chat service may provide for receiving from a chat client a connection request via a network; authenticating the chat client by a registration process; allocating to the chat client at least a first topic corresponding to a first message queue and a second topic corresponding to a second message queue, the first topic assigned a first format and the second topic assigned a second format; enabling the chat client to post messages in the first topic; and enabling the chat client to receive messages in the second topic. | 06-19-2014 |
20140189044 | PREEMPTIVE CACHING OF DATA - A first computing device receives a first request from a client computing device, wherein the first request includes a markup language request. The first computing device transmits the first request to a second computing device, wherein the second computing device services the first request. The first computing device receives the serviced first request, wherein the serviced first request includes a manifest tag. The first computing device caches the serviced first request. The first computing device transmits the serviced first request to the client computing device. | 07-03-2014 |
20140235231 | SYSTEM OF EDGE BYTE CACHING FOR CELLULAR NETWORKS - The present invention is a method and system that reduces the amount of data traffic across communication links in a cellular network. In this system, the cellular device of a user receives and stores state information about a byte of data. During the implementation of the method of this invention, when a user desires to retrieve dam from the Network Core, tokens containing a description of the state information for the requested data are sent to the cellular device. The cellular device can then have these tokens resolved by a Node B cell site that has stored the requested data. This approach reduces the need to resend the data from the Network Core over communications links. Further, the cellular devices can freely move from cell site to cell site with little interruption or loss of information. | 08-21-2014 |
20140270112 | VOICE PRINT TAGGING OF INTERACTIVE VOICE RESPONSE SESSIONS - Embodiments of the invention provide a method, system and computer program product for voice print tagging for interactive voice response (IVR) session management. In an embodiment of the invention, a method of voiceprint tagging for IVR session management is provided. The method includes establishing an IVR session for a caller from over a network and presenting a portion of the IVR session to the caller over the network. The method also includes storing a voiceprint tag in memory associating a voiceprint of the caller with a portion of the IVR session. Finally, the method includes responding to a premature termination of the IVR session by re-establishing the prematurely terminated IVR session with the caller at the portion of the IVR session indicated by the voiceprint tag of the caller. | 09-18-2014 |
20140270113 | VOICE PRINT TAGGING OF INTERACTIVE VOICE RESPONSE SESSIONS - Embodiments of the invention provide a method, system and computer program product for voice print tagging for interactive voice response (IVR) session management. In an embodiment of the invention, a method of voiceprint tagging for IVR session management is provided. The method includes establishing an IVR session for a caller from over a network and presenting a portion of the IVR session to the caller over the network. The method also includes storing a voiceprint tag in memory associating a voiceprint of the caller with a portion of the IVR session. Finally, the method includes responding to a premature termination of the IVR session by re-establishing the prematurely terminated IVR session with the caller at the portion of the IVR session indicated by the voiceprint tag of the caller. | 09-18-2014 |
20140280743 | TRANSFORMING APPLICATION CACHED TEMPLATE USING PERSONALIZED CONTENT - Mechanisms are provided to implement a customizable mobile application utilizing a local template to personalize data. In one example, a local client application on a mobile device automatically changes the local content by utilizing a locally cached template and REST service supported by a remote application. In another example, the template further supports multiple phases of personalization. | 09-18-2014 |
20140280770 | TRANSFORMING APPLICATION CACHED TEMPLATE USING PERSONALIZED CONTENT - Mechanisms are provided to implement a customizable mobile application utilizing a local template to personalize data. In one example, a local client application on a mobile device automatically changes the local content by utilizing a locally cached template and REST service supported by a remote application. In another example, the template further supports multiple phases of personalization. | 09-18-2014 |
20140281859 | ENHANCED MOBILIZATION OF EXISTING WEB SITES - Mobile enablement of a web site, in one aspect, may comprise separating the web application into a static content and a dynamic content, the dynamic content comprising one or more data sources from which to retrieve data at runtime of the web application; rendering the static content as one or more hypertext markup language pages with one or more links between the hypertext markup language pages converted to local links; changing one or more references to the dynamic content to representational state transfer requests; enabling the representational state transfer requests from the one or more hypertext markup language pages; enabling use by the one or more hypertext markup language pages of at least one HTML5 feature that is accessible on the mobile device; and packaging the one or more hypertext markup language pages as the mobile application. | 09-18-2014 |
20140281863 | ENHANCED MOBILIZATION OF EXISTING WEB SITES - Mobile enablement of a web site, in one aspect, may comprise separating the web application into a static content and a dynamic content, the dynamic content comprising one or more data sources from which to retrieve data at runtime of the web application; rendering the static content as one or more hypertext markup language pages with one or more links between the hypertext markup language pages converted to local links; changing one or more references to the dynamic content to representational state transfer requests; enabling the representational state transfer requests from the one or more hypertext markup language pages; enabling use by the one or more hypertext markup language pages of at least one HTML5 feature that is accessible on the mobile device; and packaging the one or more hypertext markup language pages as the mobile application. | 09-18-2014 |
20140281881 | MOBILE ENABLEMENT OF WEBPAGES - Mechanisms are provided for mobile enablement of webpages (e.g., HTML webpages). In one example, mechanisms are provided for refactoring Java Server Pages “JSP” of a web application into an abstraction layer that partitions the visual presentation elements of HTML pages of the web application into a set of views and a Javascript home page. Further, mechanisms are provided for enabling access to the HTML pages over a mobile device by stacking views one atop another (in one specific example, the views may be rendered only one view at a time as needed; in another specific example any number of views (e.g., all of the views) may be rendered at once). Further, mechanisms are provided for enabling navigation between the views for the HTML pages by providing buttons along with each view. | 09-18-2014 |
20140281883 | MOBILE ENABLEMENT OF EXISTING WEB SITES - Mobile enablement of a web site, in one aspect, may comprise separating the web application into a static content and a dynamic content, the dynamic content comprising one or more data sources from which to retrieve data at runtime of the web application; rendering the static content as one or more hypertext markup language pages with one or more links between the hypertext markup language pages converted to local links; changing one or more references to the dynamic content to representational state transfer requests; enabling the representational state transfer requests from said one or more hypertext markup language pages; and packaging said one or more hypertext markup language pages as the mobile application. | 09-18-2014 |
20140281884 | MOBILIZING A WEB APPLICATION TO TAKE ADVANTAGE OF A NATIVE DEVICE CAPABILITY - Mechanisms are provided to mobilize a web application (e.g., a webpage) to take advantage of a native device capability (e.g., a native device capability of a mobile device). In one example, existing program code in a webpage that performs a first action that uses functionality of desktop software is identified and replaced with replacement program code that performs a second action that uses native device capability of a mobile device. | 09-18-2014 |
20140281904 | MOBILE ENABLEMENT OF EXISTING WEB SITES - Mobile enablement of a web site, in one aspect, may comprise separating the web application into a static content and a dynamic content, the dynamic content comprising one or more data sources from which to retrieve data at runtime of the web application; rendering the static content as one or more hypertext markup language pages with one or more links between the hypertext markup language pages converted to local links; changing one or more references to the dynamic content to representational state transfer requests; enabling the representational state transfer requests from said one or more hypertext markup language pages; and packaging said one or more hypertext markup language pages as the mobile application. | 09-18-2014 |
20140281905 | MOBILIZING A WEB APPLICATION TO TAKE ADVANTAGE OF A NATIVE DEVICE CAPABILITY - Mechanisms are provided to mobilize a web application (e.g., a webpage) to take advantage of a native device capability (e.g., a native device capability of a mobile device). In one example, existing program code in a webpage that performs a first action that uses functionality of desktop software is identified and replaced with replacement program code that performs a second action that uses native device capability of a mobile device. | 09-18-2014 |
20140281906 | MOBILE ENABLEMENT OF WEBPAGES - Mechanisms are provided for mobile enablement of webpages (e.g., HTML webpages). In one example, mechanisms are provided for refactoring Java Server Pages “JSP” of a web application into an abstraction layer that partitions the visual presentation elements of HTML pages of the web application into a set of views and a Javascript home page. Further, mechanisms are provided for enabling access to the HTML pages over a mobile device by stacking views one atop another (in one specific example, the views may be rendered only one view at a time as needed; in another specific example any number of views (e.g., all of the views) may be rendered at once). Further, mechanisms are provided for enabling navigation between the views for the HTML pages by providing buttons along with each view. | 09-18-2014 |
20150032974 | OBJECT CACHING FOR MOBILE DATA COMMUNICATION WITH MOBILITY MANAGEMENT - Method and system are provided for object caching with mobility management for mobile data communication. The method may include: intercepting and snooping data communications at a base station between a user equipment and a content server without terminating communications; implementing object caching at the base station using snooped data communications; implementing object caching at an object cache server in the network, wherein the object cache server proxies communications to the content server from the user equipment; and maintaining synchrony between an object cache at the base station and an object cache at the object cache server. | 01-29-2015 |
20150055551 | MOBILE WIRELESS ACCESS POINT NOTIFICATION DELIVERY FOR PERIODICALLY DISCONNECTED MOBILE DEVICES - A mobile wireless access point includes at least one processor, memory and a cellular radio disposed within a housing, as well as a wireless router configured to generate and maintain a wireless hotspot within a geographic distance of the housing and to route data from the wireless hotspot to the Internet over the broadband data connection. Finally, the mobile wireless access point includes a mobile wireless access point notification delivery module executing in the memory of the housing and programmed to respond to a determination that a mobile device formerly connected to the wireless hotspot no longer is connected to the wireless hotspot by queuing in the memory messages received from over the broadband connection that are directed to the mobile device, and by subsequently delivering the queued messages to the mobile device in response to a determination that the mobile device has reconnected to the wireless hotspot. | 02-26-2015 |
20150057022 | MOBILE WIRELESS ACCESS POINT GEOLOCATION SERVICES PROXY FOR MOBILE DEVICES - A method for mobile wireless access point geolocation services proxying for mobile devices is provided. The method includes providing in a wireless access point, a wireless hotspot for different mobile devices and establishing a cellular communications link between the wireless access point and the Internet. The method also includes routing messages between the mobile devices and the cellular communications link through the wireless hotspot. Finally, the method includes responding to a request from one of the mobile devices for geolocation data by obtaining location data for the wireless access point and transmitting the obtained location data to the one of the mobile devices over the wireless hotspot for use by the one of the mobile devices in acquiring location based services from a remote endpoint server over the Internet. | 02-26-2015 |
20150058937 | STREAMING VIDEO TO CELLULAR PHONES - A method, system, and computer program product for deploying data to a web server for streaming video to a mobile device. The method can include receiving a request for streaming video from a mobile device upon the resolving of the request by a DNS. The method can further include simultaneously sending both a request to a database for the video requested and a playlist for the video to the mobile device. The method can then include receiving the video from the database. The video received is sent as a sequence of blocks, where each block can further be comprised of a sequence of chunks. The method can even further include decompressing each block and storing each chunk on a web server. The method can further include an exchange of a security credential. | 02-26-2015 |
20150074188 | WEB PAGE SCRIPT MANAGEMENT - Web page scripts are managed in a network using a network appliance that intercepts a web page sent from a server and addressed to a client browser; modifies the web page by removing an embedded script from the web page; executes the removed embedded script; and sends the modified web page from the network appliance to the client browser. | 03-12-2015 |