Patent application number | Description | Published |
20080301115 | SYSTEMS AND METHODS FOR DIRECTED FORUMS - An embodiment relates generally to a method of providing a directed discussion. The method includes providing for an on-line forum and providing a list of available personnel within the on-line forum. The method also includes receiving a query in the on-line forum and directing the query to the best available personnel on the list of available personnel. | 12-04-2008 |
20080306932 | SYSTEMS AND METHODS FOR A RATING SYSTEM - An embodiment relates generally to a method of searching. The method includes providing for a knowledgebase item and associating a review for the knowledgebase item. The method also includes associating a rating for the knowledgebase item and developing a ranking associated with the knowledgebase item based on at least one the review and the rating. The method further includes displaying the knowledgebase item based on the ranking in subsequent searches that include the knowledgebase item. | 12-11-2008 |
20090043669 | Systems and methods for collaborative federation of support - An embodiment relates providing collaborative support for a service portal. The method includes providing a plurality of products on the service portal from a plurality of vendors, where each product is associated with a respective vendor. The method also includes receiving a set of selected products based on the plurality of products and determining a set of support resources for the set selection of products. The method further includes providing support through a single point of contact for the set of selected products from the service portal based on federation of service agents of the portals and the plurality of vendors. | 02-12-2009 |
20090043882 | Systems and methods for consolidated service level agreements - An embodiment relates providing collaborative support for a service portal. The method includes providing a plurality of products on the service portal, where each product is associated with a respective vendor. The method also includes receiving a set of selection of products based on the plurality of products and determining a set of support resources for the set of selection of products. The method further includes applying a single service level agreement to the set of selection of products, where a first product is associated with a first vendor and a second product is associated with a second vendor. | 02-12-2009 |
20090063540 | METHODS AND SYSTEMS FOR ATTACHING OWNERSHIP TO DATA - An embodiment pertains generally to a method of classifying information. The method includes providing for a data object and receiving ownership roles for the data object. The ownership roles establishes at least one user as associated with the data object and a relationship of the at least one user to the data object. The method also includes generating metadata comprising the ownership roles and outputting the metadata to be stored with the data object. | 03-05-2009 |
20090063634 | OPEN CUSTOMER DATABASE FOR USE BY THIRD PARTIES - Embodiments of the present teachings provide for standardized post installation configuration of a software application. For Linux-based applications, a portal service provides a Red Hat Packet Manager (“RPM”) package that includes selected software to be installed on a user's computing device, post-install configurator, and a post install configuration file (“PIC”). The post-install configurator accesses the PIC file and performs post-installation configuration based on the contents of the PIC file. The PIC file thus provides a standardized mechanism in which software vendors can specify post-installation configuration of their applications, without having to develop their own tools or applications. | 03-05-2009 |
20090144236 | METHODS AND SYSTEMS FOR CLASSIFYING DATA BASED ON ENTITIES RELATED TO THE DATA - Systems and methods classify and organize data from a variety of applications based on entities associated with the data. A data classification module is configured to retrieve data from different applications. Each application can utilize data in a different format from other applications. The data classification module is configured to extract identifying information from the data, received from the applications. The identifying information includes information on entities and person related to the data. For example, entities can be companies, corporations, associations, organization, and the like. | 06-04-2009 |
20090222317 | SYSTEMS AND METHODS FOR GENERATING ELECTRONIC UPSELL DIRECTORY - Embodiments relate to systems and methods for generating an electronic upsell directory A main networked store can communicate with a set of affiliate sites, each of which offers distinct products or services from individualized affiliate catalogs. The affiliate catalogs are each based on a core catalog available from the main store. When a user initiates a purchase transaction at an affiliate site, a transaction profile is transmitted to the main store. The main store examines the transaction profile to match purchased items against an upsell table containing the catalogs of not just the affiliate site conducting the transaction, but the entire set of affiliate sites. Products or services that form suitable options to the user's selected purchase can be aggregated across the affiliate sites and associated catalogs, and presented in an upsell dialog to the user. The user can thereby select upgrades or options from a broader array of sources. | 09-03-2009 |
20090276323 | SYSTEMS AND METHODS FOR GENERATING A SYNCHRONOUS SALES STACK FOR CUSTOMER DIALOG - Embodiments relate to systems and methods for generating a synchronous sales stack for a customer dialog. A user can visit a Web site and load selections into a checkout basket to prepare to purchase desired products and/or services. The user can select a live chat feature, which invokes an instant message, audio or video dialog with a sales representative. The sales representative can initiate a synchronous sales stack with the user, by which the user and sales representative can share a common view of purchase selections and potential alternatives or add-ons to the selections, as they are made. The customer and sales representative can continue their dialog as possible selections are explored, and the resulting sales stack is updated in real-time. When the user is satisfied with their selections, the sales stack can be stored as the customer's finalized checkout basket and the transaction can be completed. | 11-05-2009 |
20090299874 | SYSTEMS AND METHODS FOR AUTOMATIC BID SOLICITATION DURING TRANSACTION PROCESS - Embodiments relate to systems and methods for automatic bid solicitation during a transaction process, in which a user's checkout basket is automatically transmitted to a set of vendors for potential bids based on the user's selected items. The user can select products or services for purchase from an original Web site or vendor. Upon receipt of those selections, a transaction server can identify vendors who wish to receive notification of a pending purchase of particular items. The set of selections can be transmitted to participating vendors to determine a bid on the same or related goods or services. A vendor may wish, for example, to bid to offer after-market support or supplies for a printer or other pending hardware purchase. The user can view the additional bid items in a bid dialog, make selections from those options, and incorporate options of their choosing in the finalized transaction. | 12-03-2009 |