Geffen
David Geffen, Givat Shmuel IL
Patent application number | Description | Published |
---|---|---|
20100318400 | METHOD AND SYSTEM FOR LINKING INTERACTIONS - Embodiments of the invention are directed to a system and method for linking interactions. The method includes grouping a plurality of customer-agent interactions into a category upon identifying one or more predetermined common characteristics in the customer-agent interactions and linking at least two of said customer-agent interactions to form a chain of interactions upon identifying a condition that matches a predetermined rule defining the chain. | 12-16-2010 |
20110007889 | METHOD AND SYSTEM FOR MANAGING A QUALITY PROCESS - Embodiments of the invention are directed to a computer-implemented method of performing a quality evaluation. The method may include selecting from a plurality of interaction recordings at least one interaction recording according to at least one KPI. The method may include associating a selected interaction recording with a predefined evaluation form, presenting interactions selected for evaluation to an evaluator and performing a predefined action based on a result of the evaluation. | 01-13-2011 |
20120224020 | SYSTEM AND METHOD FOR ASSISTING AN AGENT IN A CONTACT CENTER - Embodiments of the invention are directed to a system and method for assisting a service representative an enterprise. A device operated by an agent and a mobile communication device operated by an expert may be associated by a registration at a server. An indication of required assistance may be provided to the mobile communication device. The mobile communication device may included in a session already including a device operated by the agent and a device operated by a customer. | 09-06-2012 |
20140146958 | SYSTEM AND METHOD FOR REAL-TIME PROCESS MANAGEMENT - A system and method for real-time process management. An attribute of a process currently performed may be related to a key performance indicator (KPI) threshold. A system may determine, in real-time, the KPI threshold was breached. An indication may be provided to, for example, a mobile device. Feedback related to an intervention of an expert may be received on the mobile device. | 05-29-2014 |
20150235159 | SYSTEM AND METHOD FOR CONTACT CENTER AGENT GUIDANCE WITH FEEDBACK - In a method for providing guidance to agents of a contact center, a server of an agent guidance system provides a list of key selling points to a plurality of workstations. Each of the workstations is associated with an agent of the contact center. Each key selling point of the list is associated with an effectiveness status. The server receives from a workstation feedback related to an effectiveness of a key selling point of the list. The effectiveness status of a key selling point of the list is automatically modified in accordance with the received feedback. The server provides to the workstations a modified list that incorporates the modified effectiveness status. | 08-20-2015 |
Fruma Adina Geffen, Beit Shemesh IL
Patent application number | Description | Published |
---|---|---|
20150249642 | ACCESS CONTROL LISTS FOR PRIVATE NETWORKS OF SYSTEM AGNOSTIC CONNECTED DEVICES - The disclosure relates to using a control service to control external access to APIs of IoT devices on a private network. An external application can request access to an API, and in response, the control service can monitor broadcasts from the IoT devices indicating what APIs they have available. If a match exists, the control service can request user authorization to allow the requested access. The user can grant or deny the requested access, and place limitations on the authorized access. The control service uses this information to open a connection between the requesting application and the IoT device having the requested API, and via this connection, the requesting application can access and control the device running the requested API. | 09-03-2015 |
20150249672 | ACCESS CONTROL LISTS FOR PRIVATE NETWORKS OF SYSTEM AGNOSTIC CONNECTED DEVICES - The disclosure relates to using a control service to control external access to APIs of IoT devices on a private network. An external application can request access to an API, and in response, the control service can monitor broadcasts from the IoT devices indicating what APIs they have available. If a match exists, the control service can request user authorization to allow the requested access. The user can grant or deny the requested access, and place limitations on the authorized access. The control service uses this information to open a connection between the requesting application and the IoT device having the requested API, and via this connection, the requesting application can access and control the device running the requested API. | 09-03-2015 |
Gadi Geffen, Matan IL
Patent application number | Description | Published |
---|---|---|
20090213725 | NETWORK FAULT CORRELATION IN MULTI-ROUTE CONFIGURATION SCENARIOS - A method and network device are shown that include identifying at least one fault identifier to be a member of a first fault set, and identifying at least one fault identifier to be a member of a second fault set, the first fault set associated with a first path from a source node to a destination node, and the second fault set associated with a second path from the source node to the destination node. Further, the method and network device include identifying a reduced fault set by eliminating the second fault set, when the first fault set is a subset of the second fault set. | 08-27-2009 |
Maarten Van Geffen, Beerse BE
Patent application number | Description | Published |
---|---|---|
20080213398 | Modified Azole Compounds as Antifungal and Antibacterial Agents - The present invention relates to the compounds of formula (I), their preparation and use as antifungal and/or antibacterial agents. | 09-04-2008 |
Micha Geffen, Gillon IL
Patent application number | Description | Published |
---|---|---|
20080273773 | Three-dimensional modeling of the oral cavity - A method for creating three-dimensional models of intra-oral scenes and features. The intra-oral scene is illuminated by a two-dimensional array of structured illumination points, with anti-aliasing achieved by using stored two-dimensional patterns of pixels for anti-aliasing. Using a single camera to form images reduces the amount of apparatus necessary to introduce into the patient's mouth. Three-dimensional models are obtained from the single image by triangulation with a stored image of the structured illumination onto a reference surface such as a plane. Alternative methods include the use of “bar-coded” one-dimensional patterns. | 11-06-2008 |
20110123098 | System and a Method for Three-dimensional Modeling of a Three-dimensional Scene Features with a Cooling System - A method and a system for three-dimensional modeling of a three-dimensional scene features, are described. | 05-26-2011 |
Micha Geffen, On Hagalij IL
Patent application number | Description | Published |
---|---|---|
20110109616 | THREE-DIMENSIONAL MODELING OF THE ORAL CAVITY - A method for creating three-dimensional models of intra-oral scenes features. The intra-oral scene is illuminated by a two-dimensional array of structured illumination points, with anti-aliasing achieved by using stored two-dimensional patterns of pixels for anti-aliasing. Using a single camera to form images reduces the amount of apparatus necessary to introduce into the patient's mouth. Three-dimensional models are obtained from the single image by triangulation with a stored image of the structured illumination onto a reference surface such as a plane. Alternative methods include the use of “bar-coded” one-dimensional patterns. | 05-12-2011 |
Micha Geffen, Misgav IL
Patent application number | Description | Published |
---|---|---|
20140161224 | METHOD AND A SYSTEM FOR RECOGNIZING VOIDS IN A BUMP - A method and a system for bump's inspection are disclosed. The inspection done by comparing the volume of the bump's outside contour and the volume the solid materials from which the bump is made and/or analyzing the bump's solid materials ratio. Principally, the inspection id done by preparing an empiric reference table of the emitted energy received from the solid materials, from which a reference proper bump with a given volume is comprised, using ED-XRF (Energy-Dispersive-X-ray-Fluorescence analysis) analyze; obtaining a first calculated volume of the bump, using a 3D image-processing method; adapting the reference table according to the difference between the given volume and the first calculated volume of the bump; performing a second volume calculation of the bump by applying ED-XRF technology. The difference between the first and second volume calculations and the solid material combination are used to inspect the bump. | 06-12-2014 |
Milt Geffen, Kennewick, WA US
Patent application number | Description | Published |
---|---|---|
20130067805 | EXTRUDED AROMATIC BARBEQUE PELLETS AND BRIQUETTES - Disclosed is a process for preparing wood pellets for barbequing or use in a smoker or pellet grill, by mixing hard wood particles with particles of fruit pomace and/or fruit waste and/or aromatic cellulosic materials. After drying, the source stream materials are ground to a desired size, and blended, and extruded. The heat of extrusion softens the lignin in the wood, which acts as a binder to form the pellets and holds the pellets together after the pellets cool. | 03-21-2013 |
Tal Geffen, Ramat Hasharon IL
Patent application number | Description | Published |
---|---|---|
20120290428 | CENTRALIZED COMMERCE AND THE IMPLEMENTATION OF ENTERPRISE SOFTWARE APPLICATIONS - A method for selling business applications requiring non-trivial integration, customization and configuration via an application store configured as a centralized virtual shop. The method includes selecting a starter kit by a member of the user organization that best matches needs, enabling a plurality of application buyers and application configurers to work with the starter kit to discover any gaps that may remain and plugging-in additional apps and widgets and removing unneeded components to assemble the full solution configuring and tuning setting parameters and testing. | 11-15-2012 |
Yona Geffen, Doar-Na Lachishtzafon - Moshav Nir Banim IL
Patent application number | Description | Published |
---|---|---|
20110178073 | METHODS OF IMPROVING COGNITIVE FUNCTIONS - Methods and articles of manufacture for use in improving a cognitive function, utilizing a conjugate comprising a first moiety having GABA agonist activity and a second moiety having CNS activity being covalently linked to the first moiety, are disclosed. Also disclosed are methods and articles of manufacture of preventing onset or inhibiting progression of a cognitive impairment or dysfunction utilizing the disclosed conjugate. | 07-21-2011 |