Patent application number | Description | Published |
20100309506 | CONSUMABLE SERIAL NUMBER TRACKING IN A MANAGED SERVICES HOSTED ENVIRONMENT - A method stores serial numbers within memories of customer replaceable units that are used within printing devices. When one or more of the customer replaceable units are replaced, the method causes the printing devices to output to a computer the serial numbers of the customer replaceable units that are replaced. The method then analyzes the serial numbers using the computer to determine which specific customer replaceable unit was used within a specific printing device. | 12-09-2010 |
20130218911 | SYSTEMS AND METHODS FOR ENFORCEMENT OF SECURITY PROFILES IN MULTI-TENANT DATABASE - Embodiments relate to systems and methods for the enforcement of security profiles in a multi-tenant database. A multi-tenant database can be populated with data from different users or other entities. Different users may enjoy different sets of permissions to access, modify, store, and/or otherwise manipulate sets of data within the database. After authentication, a user's associated set of permissions are retrieved. When data is requested, matching tables or other objects located in the database are identified based on the user's query. Rather than retrieving matching tables or other objects directly, a meta data security engine can check the requesting user's permissions, and apply any filters or restrictions required by those permissions to the data present in the table(s). A substitution can be made of a table-valued function, including any filtered data entries, for the table itself. Flexible and granular data security rules can thereby be applied, transparently to the user. | 08-22-2013 |
20140268215 | METHOD AND APPARATUS FOR UTILIZING PERSONAL COMPUTING RESOURCES FOR MOBILE PRINT CONVERSION AND ROUTING - A method, non-transitory computer readable medium, and apparatus for mobile print conversion and routing are disclosed. For example, the method receives at a mobile print server a print job request from a mobile endpoint device, determines at the mobile print server that a personal computing resource is available to convert the print job request, determines at the mobile print server to send the print job request to the personal computing resource and sends by the mobile print server the print job request to the personal computing resource for conversion of a document in the print job request that is to be printed. | 09-18-2014 |
20140273957 | METHOD AND APPARATUS FOR AUTOMATICALLY PAIRING A MOBILE ENDPOINT DEVICE TO AN OUTPUT DEVICE USING A CARD SWIPE AUTHENTICATION - A method, non-transitory computer readable medium, and apparatus for automatically pairing a mobile endpoint device to an output device using a card swipe authentication are disclosed. For example, the method detects a card swipe of an access card at the output device, determines that the mobile endpoint device associated with the access card is authorized for remote user interface (UI) access of the output device, establishes a secure session between the mobile endpoint device and the output device, sends a notification to the mobile endpoint device, wherein the notification comprises configuration information that was used to establish the secure session and pair the output device to the mobile endpoint device, receives a command from the mobile endpoint device via the secure session and forwards the command to the output device to execute the command. | 09-18-2014 |
Patent application number | Description | Published |
20100238462 | SYSTEM AND METHOD FOR IMAGE QUALITY ANALYSIS AND DIAGNOSTICS - A system and method for diagnosing image quality of a printer device's output is provided. The method includes receiving by a processor, via a network from a remote node of the network, a service incident report. The incident report includes an indication of a type of the printer device the printer device being disposed along the network at a location remote from the processor. The method further includes accessing by the processor a storage device storing a collection of test patterns, selecting by the processor a test pattern from the collection of test patterns based on the type of the printer device, wherein the test pattern is configured as input that the printer device can receive and output corresponding printed output, and transmitting by the processor the selected test pattern for the selected test pattern to be provided as input to the printer device. | 09-23-2010 |
20100271655 | METHOD AND SYSTEM FOR REPLENISHING CONSUMABLES IN A PRINTING CONFIGURATION BASED ON CONFIDENCE INTERVALS - A system and method for replenishing consumables in a printing system having a plurality of multi-function devices (MFDs), including receiving information related to the plurality of MFDs; enabling at least one of the plurality of MFDs to automatically generate and transmit a notification to a storage station based on at least a portion of the information; selectively tracking one or more parameters within the information received from the plurality of MFDs; comparing the one or more parameters with one or more preset parameters stored in the storage station; and determining a confidence level interval for each of the consumables of the at least one of the plurality of MFDs that generated and transmitted the notification; wherein the consumables are automatically replenished if the confidence level interval is greater than or equal to a pre-established confidence level for at least one of the plurality of MFDs. | 10-28-2010 |
20100303481 | TONER YIELD ANALYSIS FOR MONITOR AND REPLACEMENT OF CONSUMABLES WITHIN A PRINT SYSTEM - Systems and methods are described hereinto to provide a notification when a predetermined event occurs that is related to a consumable. A print engine outputs hard copies based on electronically received data. One or more toner cartridges that are utilized by the print engine to place toner onto a hard copy substrate. A meter monitors and provides a level of remaining toner for each of the one or more cartridges. A yield component receives level data from each meter to compare to an expected yield and an expected grams per impression, wherein if the expected yield and/or the expected grams per impression are outside of a predetermined threshold, a signal is output. | 12-02-2010 |
20110078514 | METHOD AND SYSTEM FOR MAINTENANCE OF NETWORK RENDERING DEVICES - A method and system for automatically generating a helpdesk ticket when a remote rendering device possesses a series of customer resolvable events within a time period. The helpdesk ticket can be moved into an active state when an alert associated with the customer resolvable events is triggered and the ticket can be moved into a passive state when the alert is no longer triggered for the predefined time period. The helpdesk ticket can be retained in the active state if the fault condition detected for a defined number of times without being out of that state for the predefined time period. A device management module sends a notification indicative on each change of the state associated with the rendering device to a helpdesk unit. The device management module can also reset the time period between alerts if the problem occurs infrequently and the ticket can be automatically closed. | 03-31-2011 |
20120059882 | PUBLISH/SUBSCRIBE BROKER MESSAGING SYSTEM AND METHOD - A publish/subscribe broker messaging system and method for processing a data message based on a message broker scheduling algorithm. The scheduling algorithm can be configured in association with a message broker to receive and transmit the data message associated with one or more publishers to a subscriber. The subscriber can register a subscription with respect to the message broker to receive the data message based on a selected topic. An attribute can be added to the selected topic description based on the scheduling algorithm in order to schedule the data message from the publisher with respect to the selected topic via the message broker. The data message with respect to the selected topic from the publisher can be processed sequentially and the scheduling algorithm can process other topics simultaneously. The data messages from other publishers with similar topic can also be processed simultaneously in order to transmit a high volume of message while ensuring high levels of service. | 03-08-2012 |
20120078759 | CALL CENTER INTEGRATED PRINTING DEVICE CONSUMABLE CABINET DEVICE SERVICE - A system and method for tracking, controlling, and replenishing consumption of at least one consumable item in a printing system are disclosed. The system includes a first network and a printing device coupled to the first network. A cabinet device coupled to the first network stores and controllably dispenses the at least one consumable item. | 03-29-2012 |
20120188592 | SYSTEM AND METHOD FOR FILTERING NON-ACTIONABLE ALERTS IN A MANAGED PRINT SERVICE - Methods and systems of filtering non-actionable alerts are disclosed. A processing device receives an alert from a printing device and determines a page count for the printing device. The processing device compares the page count with at least one threshold value associated with the alert and the printing device. In response to the page count satisfying the at least one threshold value, the processing device identifies the alert as a valid alert. | 07-26-2012 |
20120209565 | SYSTEM AND METHOD TO DETECT PRINTING DEVICES WITH HIGH INCIDENT RATES - Method and systems of identifying a printing device having an exceptional incident rate among a plurality of printing devices are disclosed. For each of a plurality of printing devices, a processor receiving a printing device model, a print volume, and an incident count that includes a number of incidents occurring within a particular time frame. The processor determines a generalized linear regression model of the incident counts for each printing device model and also determines a predicted incident count for each printing device model using the generalized regression model. The processor determines a residual value for each printing device between the incident count for the printing device and the predicted incident count for the printing device model associated with the printing device. The processor identifies one or more printing devices having a residual value exceeding a threshold value. | 08-16-2012 |