Patent application number | Description | Published |
20100275250 | ACCOUNT RECOVERY VIA AGING OF ACCOUNT DATA POINTS - Embodiments are directed towards providing an aging of account data points usable in recovering access to an account. The aging functionality of account data points is configured to enable users who may have had access to their account compromised or otherwise denied, still be able to recover access. Account data points are time stamped when associated with an account. When a request is received to delete the account data point, the account data point is instead placed into an aging status for a time period. During the aging status time period, the account data point may still be used to recover access to the account. Moreover, after access is recovered using a certain account data point, any account data points created after the certain account data point may be deleted to minimize unauthorized access to the account. | 10-28-2010 |
20120166533 | PREDICTING REAL-WORLD CONNECTIONS BASED ON INTERACTIONS IN SOCIAL NETWORKING SYSTEM - A social networking system performs account recovery for a user with the help of the user's connections (e.g., friends). The social networking system selects connections of the user based on information indicating likelihood of real-world interactions between the user and the selected connections. Access codes are sent to the selected connections and the user instructed to obtain access codes from the selected connections via a communication that is outside the social networking system, for example, via phone. The user provides the access codes obtained from the selected connections to the social networking system. If the access codes provided by the user match the access codes sent to the selected connections, the user is granted access to the account. Real-world interactions between two users are determined based on sharing of devices between the users or information indicating presence of the users in the same place during same time interval. | 06-28-2012 |
20120166553 | USING SOCIAL GRAPH FOR ACCOUNT RECOVERY - A social networking system performs account recovery for a user with the help of the user's connections (e.g., friends). The social networking system selects connections of the user based on information indicating likelihood of real-world interactions between the user and the selected connections. Access codes are sent to the selected connections and the user instructed to obtain access codes from the selected connections via a communication that is outside the social networking system, for example, via phone. The user provides the access codes obtained from the selected connections to the social networking system. If the access codes provided by the user match the access codes sent to the selected connections, the user is granted access to the account. Real-world interactions between two users are determined based on sharing of devices between the users or information indicating presence of the users in the same place during same time interval. | 06-28-2012 |
20130151609 | Content Report Management in a Social Networking System - User reports concerning inappropriate content are received by a social networking system and are put into a content report management process that routes the reports into other handling processes based upon the reporting user's identification of the report type. Reports concerning content that is related to the reporting user are routed into a social resolution process that resolves the complaint through self-help and social resolution. Other reports are handled by a content review process that resolves complaints through automated methods as well as manual review by human agents. | 06-13-2013 |
20140149887 | METHODS AND SYSTEMS FOR PROVIDING CUSTOMIZED RESOLUTION IN RESPONSE TO USERS' OBJECTION TO POSTED CONTENT - A social networking service initiates a custom resolution process when a receiving user indicates objection to a message posted by a posting user. In embodiments, the networking service provides interfaces to the receiving user to obtain information about the user's intended goal, and to elicit information from the user about the context of the user's objection. The networking service analyzes the received information to determine an emotional context associated with the objection. Based on the emotional context and also based on additional social context information associated with the two users, the networking service presents customized resolution options to the receiving user. | 05-29-2014 |
20140317006 | MARKET SPECIFIC REPORTING MECHANISMS FOR SOCIAL CONTENT OBJECTS - Technology for providing reporting options specific for a market or a common user attribute is disclosed herein. A computer server of a social networking system determines multiple community standards for a group of users of a social networking system, wherein the group of users have a common user attribute such as a common market. The computer server receives a request for reporting a content object in the social networking system from a user among the group of users. The computer server determines multiple reporting options based on the community standards, and transmits the reporting options to the user in response to the request. The reporting options represent potential reasons why the user reports the content object | 10-23-2014 |
20140365382 | Content Report Management in a Social Networking System - User reports concerning inappropriate content are received by a social networking system and are put into a content report management process that routes the reports into other handling processes based upon the reporting user's identification of the report type. Reports concerning content that is related to the reporting user are routed into a social resolution process that resolves the complaint through self-help and social resolution. Other reports are handled by a content review process that resolves complaints through automated methods as well as manual review by human agents. | 12-11-2014 |