Inventors list

Assignees list

Classification tree browser

Top 100 Inventors

Top 100 Assignees


Error forwarding and presentation (e.g., operator console, error display)

Subclass of:

714 - Error detection/correction and fault detection/recovery

714100000 - DATA PROCESSING SYSTEM ERROR OR FAULT HANDLING

714001000 - Reliability and availability

714048000 - Error detection or notification

Patent class list (only not empty are listed)

Deeper subclasses:

Entries
DocumentTitleDate
20080282118Highly Reliable Distributed System - The highly reliable distributed system is composed of a communication protocol processing unit which comprises a mailbox for storing a communication message, and executes communication protocol processing between data of an application program and a network controller using the network controller performing network communication of the message in the mailbox; an error detection coding unit; an error detection decoding unit which reconverts data converted from communication data by the error detection coding unit to the original data, and detects that the content of the data is damaged if it is damaged; and a data comparing unit for checking whether or not two kinds of data agree with each other.11-13-2008
20090199054METHOD AND SYSTEM TO PROCESS ISSUE DATA PERTAINING TO A SYSTEM - A computer-implemented method to processes issue data in a system. A plurality of issue reports are received from respective reporting entities, each issue report being in respect of a system issue which requires a response activity. The issue reports are parsed to obtain priority criterion data relating to at least one priority criterion. The priority criterion is unrelated to the dates and/or times of the issue reports and may include visibility data, severity data, exposure data, and performance data relating to past performance of a reporting entity or a reported entity. The reported issues are then prioritized for order of response based at least partially on the associated criterion data.08-06-2009
20130031428Detecting Memory Hazards in Parallel Computing - A computer-implemented method, computer-readable media, and a computerized system to track and detect data hazards are provided. The computerized system includes processors configured to execute instructions associated with a multithreaded program. The computerized system allocates memory for the multithreaded program and creates threads for execution on the processors. The memory may include a reserved area for tracking information. The threads access the allocated memory in accordance with the multithreaded program and the memory including the tracking information is updated based on the threads' memory access. In turn, the processors generate notifications of data hazard based on the tracking information stored in the allocated memory.01-31-2013
20130086437COMMUNICATING UNEXPECTED COLLABORATION SERVER RESPONSES ON RECONNECTION - A set of workflows are provided for supporting proper user notifications after an action is taken by the user in conjunction with an asynchronous communication service. Timing and/or type of the notifications or an action to be taken by the service is determined based on one or more of a nature of the user action that failed, a time elapsed since the action was taken, multi-action dependencies, device types, and similar characteristics enhancing user experience and reducing confusion.04-04-2013
20120179941System and Method For Power Outage and Restoration Notification in an Advanced Metering Infrastructure Network - A method and system are provided to transmit a meter power status. The method includes recognizing a power status change at a meter. The method includes, if the meter is scheduled to transmit first, transmitting a notification message to at least one neighboring meter towards a mesh gate, wherein the notification message includes a power status indicator and a meter identifier. The method includes, if the meter is not scheduled to transmit first, waiting a predetermined time period to receive a notification message from at least one neighboring meter. The method includes, responsive to receiving a notification message, adding a meter identifier to the received notification message before retransmitting the modified notification message to at least one neighboring meter. The method includes retransmitting the notification message.07-12-2012
20100077263Autonomously Configuring Information Systems to Support Mission Objectives - Disclosed is a method, system, and computer program product for automatically configuring information systems to support mission objectives. A Mission SoulPad is connected to an information system via a communication bus, such as a USB bus connection. The Mission SoulPad may autonomously detect and configure components of the information system (e.g., displays, sensors, emitters, transceivers) to support the defined objectives of the Mission SoulPad. The Mission SoulPad may also identify malfunctioning components of the information system needing repair or replacement. Typical operations of malfunctioning components may be dynamically re-routed to functional components. Entire sensor and information display suites may be transitioned simply by moving the Mission SoulPad between available information systems. This ensures that mission critical information is consistently available regardless of the type of system the Mission SoulPad is connected to.03-25-2010
20100115348Alternate procedures assisting computer users in solving problems related to error and informational messages - The invention monitors display (error) messages from software programs presented to users and looks for items of interest. When detected, the text of the message is collected along with source of the message, and other details. This data is checked against a database of Messages, either locally, or networked to a remote database. If the issue has not been previously detected it is added to the database. If the message had been detected previously, counters recording frequency of occurrence. Then an option to see additional information is provided. If selected the database returns all the information it has on this specific issue. Also, additionally created content that normally does not exist in the message such as which application and vendor issued the message, frequency of occurrence, and vendor contact information. Additional content such as a detailed description and solutions that were manually created is included in the results to the user. The user can perform additional research and the collected information can be emailed to another user or company.05-06-2010
20100037105Method and Apparatus for Using Physical Layer Error Control to Direct Media Access Layer Error Control - In a system in which both the media access layer and the physical layer use error control, information from the physical layer error control process is used to provide surrogate media access layer error control messaging. In one aspect, the physical layer error control state machine in the transmitting station sends the surrogate message internally to the media access layer error control state machine based on physical layer error control results, thereby eliminating a need to transmit the error control messaging from the media access layer error control state machine of the receiving station over the wireless link.02-11-2010
20090070640NETWORK FAULT MANAGER FOR MAINTAINING ALARM CONDITIONS - A computer-implemented method for detecting alarm conditions, the method involving receiving at a first time a trigger notification describing a monitored occurrence on a network; setting a redundancy window to begin at the first time and to end at an expiration time; designating a first alarm condition to represent the trigger notification; receiving a second notification at a second time after the first time, the second notification describing the monitored occurrence; and determining whether a second alarm condition exists by testing whether the second time is within the redundancy window.03-12-2009
20130036333IMAGE FORMING APPARATUS, METHOD OF NOTIFYING ERROR, AND COMPUTER-READABLE RECORDING MEDIUM THEREFOR - An image forming apparatus includes a storage unit to store correlation information between a type of error that occurs in the image forming apparatus and user information, an error detection unit to detect an error of the image forming apparatus, a search unit to search for user information corresponding to the detected type of error according to the correlation information, and a notification unit to notify an occurrence of the error using the searched user information.02-07-2013
20100100778SYSTEM AND METHOD FOR HARDWARE AND SOFTWARE MONITORING WITH INTEGRATED TROUBLESHOOTING - A method, system, and network providing hardware and software inventorying, monitoring and support for a network of interconnected information technology devices. A user downloads and installs a local network monitoring software program from an online source onto a host computer system. The local network monitoring software system initiates an inventory of all information technology devices associated with said local network of information technology devices. Also, the local network monitoring software determines the operational status of the information technology devices and the status of software programs installed on the information technology devices. The results of the inventory and status determinations are presented to the host computer system. The presented information permits the user of said host computer system to initiate maintenance and support actions for the information technology devices in response to the operational status and status of software programs using the local network monitoring software.04-22-2010
20090158099Method and apparatus for runtime error handling - A method and an apparatus for receiving an error notification associated with a runtime error of a software application to generate a plurality of context attributes from a runtime state of the software application associated with an instant of time of the runtime error are described. One or more potential solutions are searched from a data storage including a solution repository based on the plurality of context attributes at substantially the same instant of time. An acceptable solution for the runtime error is determined based on the one or more potential solutions. The solution repository is updated with a new solution if the acceptable solution cannot be determined.06-18-2009
20100332920EMBEDDED DEVICE AND STATE DISPLAY CONTROL - Various embodiments for displaying a state of an embedded device using a browser are provided. In one embodiment, the browser is requested to display a text file having a description of a screen structure. The state information on a current state of the embedded device is acquired. An access request for requesting the browser to update, with the acquired state information, a value of at least one node in a document object model (DOM) tree generated from the text file by the browser, is submitted by a state display control program. The at least one node is recorded in an access history list. At a subsequent time, it is determined whether to permit a subsequent access request. If the source of the subsequent access request is not the state display control program, and the at least one node is recorded in the access history list, the subsequent access request is denied.12-30-2010
20100332919PROGRAM DELIVERY CONTROL SYSTEM AND PROGRAM DELIVERY CONTROL METHOD - A program delivery control system includes: a storage section that stores a playlist indicating a play order of items forming a program; an apparatus control section that controls an apparatus on the basis of the playlist stored in the storage section and that causes the storage section to store error information sent from the apparatus in correlation with the apparatus that issued the error information; and a playlist display control section that performs control so as to display the playlist stored in the storage section on a screen with an item being played indicated as such and, in a case where the error information is stored, with an item for which the apparatus that issued the error information is necessary provided with an error indication.12-30-2010
20100332918Alarm correlation system - An alarm correlation method with rules and model is disclosed for suppression of alarms which will clear when another alarm clears. The alarm correlation method with rules and model includes a list of objects which alarms may be raised, and a list of correlation rules for each of the objects which associates objects which have correlated alarms, and a method of traversing the lists so that correlated alarms may be suppressed. The alarm correlation method with rules and model is particularly useful for overcoming operator overload due to the presence of multiple correlated alarms.12-30-2010
20100107019REMOTE CONTROL UNIT OF AIR CONDITIONING APPARATUS - A remote control unit of an air conditioning apparatus includes a display unit, a cursor-moving member, a confirmation member, and a controller. The display unit displays a menu and a cursor that indicates an item among a plurality of items inside the menu and is moved by the cursor-moving member when operated by a user. The confirmation member is configured to decide that the item is to be executed. The controller controls the display unit in response to the cursor-moving member or confirmation member being operated. The controller positions an item corresponding to a predetermined input at the top of the menu upon receiving the predetermined input.04-29-2010
20100107018USER INTERFACE FOR PROJECTION DEVICE REMOTE CONTROL - A projection device is provided. The projection device includes a server subsystem configured to generate a projection-device-status user interface presentable to a remote client via a webpage served by the server subsystem. The server subsystem includes: a projection control module configured to adjust a projection setting of the projection device based on control input received from the remote client via the projection-device-status user interface, and a task scheduling module configured to schedule a projection device operation control task to be performed at a scheduled event specified by scheduling input received from the remote client via the projection-device-status user interface, and to automatically initiate the projection device operation control task responsive to occurrence of the scheduled event.04-29-2010
20120166893Recording and Preventing Crash in an Appliance - A computer implemented method for recording a crash in an appliance is provided. The method includes the following steps: running a core process to perform a transaction, which will make the core process undergo at least one state sequentially, wherein each state includes at least one call stack; executing a supervisor process to generate a state record, to sequentially record all undergone states of the core process in the transaction; in response to a crash of the core process in the transaction, generating a fault record to record all call stacks in a latest state of the core process; generating a crash report according to the state record and the fault record.06-28-2012
20110010591Method and Apparatus for Providing End User Notification in a UPNP Network - A method of controlling a play-out of media content in a UPnP network from a control point, wherein the media content has been delivered from a media server to a remote rendering device. Upon having establishing a UPnP remote access connection between the control point and the rendering device, the control point invokes a UPnP action at the rendering device, in response to a user interaction. The control point also initiates a subscription of a state variable at the rendering device, and starts a timer, which will indicate the time that has elapsed since the initiation of the subscription. The control point will regard the UPnP action as a successful action in case it recognises a predefined state variable transition, prior to the expiry of the timeout value, ors a failed action, in case no such predefined state variable transition has been recognised upon expiry of the time out value. The result of the UPnP action is provided to the user as a notification.01-13-2011
20100005348IMAGE FILE TRANSFER APPARATUS - Even if a write operation onto a storage media on an external storage device is interrupted, consistency of management information on the storage media is improved. An image file transfer device includes a transferor which transfers an image file stored on a storage media to an external device, a retriever which obtains management information in relation to a file system from a storage media included in the external device, before the transfer of the image file by the transferor, a non-volatile storage which stores the management information obtained by the retriever, and a deleter which deletes the management information stored in the non-volatile storage in response to a completion of the transfer of the image file by the transferor.01-07-2010
20090307539MONITORING APPARATUS AND METHOD OF MONITORING BY A CARRIER - A monitoring apparatus of a carrier is disclosed that includes a managing part that assigns a related carrier path ID to network configuration information and manages the related carrier path ID, the related carrier path ID uniquely defining a path span between the carrier and a related carrier; a receiving part that receives alarm information from a communications apparatus in the carrier, a selecting part that selects main cause alarm information from the alarm information; a determining part that determines whether the main cause alarm information affects the related carrier by determining whether the related carrier path ID is assigned to corresponding network configuration information in the main cause alarm information; and a transmitting part that transmits the main cause alarm information including the related carrier path ID and a generation location to the related carrier where the main cause alarm information is determined to affect the related carrier.12-10-2009
20120192019Visually Marking Failed Components - Methods, apparatus, and products for visually marking computing components within a computing system are disclosed that include: detecting that a particular computing component has failed, wherein the particular computing component has a physical surface that may be altered with the application of some physical stimulus; and applying a requisite physical stimulus to the physical surface such that the appearance of the physical service is altered, thereby visually identifying that the component has failed.07-26-2012
20090271667Apparatus and Method for Monitoring Computer System - A system monitoring apparatus specifies an intentionally shutdown system component or monitoring target, and a different monitoring target that is dependent thereon (a dependent target), and does not display an alert even when an error state is detected for a monitoring target inside the intentionally shutdown system component or the intentionally shutdown monitoring target, and the dependent target of the system component or monitoring target.10-29-2009
20110022902DOCUMENT ANALYSIS, COMMENTING, AND REPORTING SYSTEM - A document analysis, commenting, and reporting system provides tools that automate quality assurance analysis tailored to specific document types. As one example, the system may implement state machines that evaluate document structure instances to determine whether the document structure instances conform to pre-defined syntaxes. The state machines may include error states and final states, and messages may be associated with the error states for display when a state machine reaches the error state,01-27-2011
20090013222MANAGING ANALYSIS OF A DEGRADED SERVICE IN A GRID ENVIRONMENT - A method, system, and program managing analysis of a degraded service in a grid environment are provided. In a grid environment of multiple diverse systems, a service availability management agent is enabled to receive multiple types of error messages generated from the multiple diverse systems within the grid environment. Each error message is parsed to determine a general error indicator. Then, the service availability management agent attempts to resolve the general error indicator and return a solution to each parsed error message. Solutions may include an adjustment of resource usage by a particular service, an explanation of a particular error message, or a recommendation of alternate resources. The service availability management agent preferably specifies the transmission of the solution in a format specified for the requester system.01-08-2009
20130166969METHOD AND SYSTEM FOR ENHANCED HELP INSTRUCTIONS - A computerized method and system for providing enhanced help messages for equipment operation is described herein. A device having a processor automatically detects an error condition in the device, and determines that the error condition requires operator action. An appropriate message is selected that indicates a required operator action corresponding to the error condition. The message is configured to include a scannable barcode. The scannable barcode includes a website link to a website having more detailed information to assist an operator in performing the operator action. The message is displayed on a screen so that the operator can scan the barcode with his mobile device, and see the more detailed information on how to perform the required operator action. Alternatively, the message is configured as radio frequency data to be transmitted by the equipment using near field communication (NFC) technology to a mobile device having an NFC receiver.06-27-2013
20130166970BROADCASTING RECEPTION APPARATUS AND METHOD OF CONTROLLING CABLE CARD - A broadcasting reception apparatus and method of controlling a cable card are provided. The broadcasting reception apparatus includes an interface unit configured to mount a cable card, a cable card configured to be mounted in the interface unit and to process broadcasting service information, and a control unit configured to periodically receive a protocol message according to a preset specification from the cable card when the cable card is mounted in the interface unit. The control unit may transmit to the cable card a request signal requesting transmission of the protocol message if the protocol message is not received at a preset first critical time, and initialize the cable card if the protocol message is not received at a second critical time after the request signal is transmitted to the cable card. Therefore, recovery from a failure of the cable card is rapidly performed.06-27-2013
20080294946System and Method for Problem Determination Using Dependency Graphs and Run-Time Behavior Models - A problem determination system and method reduces the time and effort required by system administrators to trouble shot transaction processing difficulties in a large distributed I/T environment by monitoring system component performance and computing operational performance threshold limits based on dependency graphs for the system. Using this data, a prioritized list of suspect components for the I/T system is generated.11-27-2008
20110035633SYSTEM AND METHOD TO IDENTIFY DEVICES EMPLOYING POINT-TO-POINT-OVER ETHERNET ENCAPSULATION - A method may include transmitting, during a point-to-point over Ethernet (PPPoE) discovery stage, a PPPoE active discovery (PAD) packet from a customer premises equipment (CPE) device to an access concentrator. The PAD packet may include a tag that is associated with a device type of the CPE device. The method may include receiving a PPPoE active discovery session (PADS) confirmation packet from the access concentrator. The PADS confirmation packet may be associated with conclusion of the PPPoE discovery stage and establishment of an Ethernet communication session between the CPE device and the access concentrator.02-10-2011
20100251037Method and apparatus for failure notification - A method and an apparatus for failure notification are provided. The method includes: sending, when it is detected that a failure occurs in a multicast label switch path, failure information to a downstream node of a multicast tree where a failed point locates, where the multicast label switch path is established based on a multicast label distribution protocol; and forwarding the failure information through the downstream node, where the failure information arrives at a leaf node of the multicast tree where the failed point locates. According to the method and the apparatus for failure notification of the present invention, finally, the failure information is transmitted to a leaf node. After the failure information is obtained, the leaf node may take appropriate measure to ensure the normal service and improve the reliability of the network.09-30-2010
20090138765Variable fault tolerance methods and systems to support an intervention-by-choice strategy for production piezo ink jet architectures - Methods and systems are provided for an intervention-by-choice printhead maintenance method in an ink jet printing system. Profile representations of scheduled print jobs are compiled which are representative of ink jet performance demand therefor. An ink jet failure is detected and related to the profile representations. A likely impact of ink jet failure is assessed relative to job specific print quality requirements for the scheduled print jobs. Print jobs are rescheduled for enhancing system performance efficiency by re-queuing selected jobs that can be executed with a detected ink jet failure while satisfying a job specific print quality requirement before a system repair intervention.05-28-2009
20110302462SEVERITY MAP OF CHANGE-INDUCED PERVASIVE SERVICES OUTAGES - A computer implemented method, system and/or computer program product handle problems caused by a modification to an information technology (IT) system. Problem-data, describing a known problem to a first IT system that occurred during a modification to the first IT system; severity-data, describing a severity of the known problem; and solution-data, describing a solution of steps to be taken to correct the known problem, are received and stored. A modification alert indicates that the modification will be applied to a second IT system that is different from the first IT system. If the first IT system and the second IT system share a pre-determined amount of common features, then a severity map, which describes the known problem, the severity of the known problem, and the solution to the known problem as applied to the second IT system, is displayed to a user of the second IT system.12-08-2011
20110302461ERROR PATTERN IDENTIFICATION IN AN INSTALLED BASE OF SYSTEMS - A system and method of servicing a group of similar types of equipment that maybe installed at geographically separated locations is described. The method makes use of error messages produced by the equipment and service requests received by a servicing center. Data mining techniques are used to establish error patterns associated with specific failure modes so that future error messages may be processed to determine if an identified failure mode has occurred. This will enable the efficient dispatch of spare parts and service personnel to the location where the failure has occurred.12-08-2011
20110296257POST CARD - A POST card includes a PCI connector, an LPC connector, a controller, and an indicating module. The controller includes a PCI decoder, an LPC decoder, a multiplexer, and a driver. The POST card connects to and reads error codes from a computer motherboard by the PCI connector or the LPC connector depending on which type of interface the computer motherboard has. The PCI decoder is activated and decodes the error codes read through the PCI connector. The LPC decoder is activated and decodes the error codes read through the LPC connector. The multiplexer connects the driver to the PCI decoder or the LPC decoder to transmit the error code to the driver depending on which one of the PCI connector and the LPC connector is connected to the computer motherboard. The driver drives the indicating module to display the error codes.12-01-2011
20100031095METHOD AND APPARATUS FOR ENHANCING TICKETING SYSTEM IN A SERVICE MANAGEMENT PROCESS FOR EFFICIENT PROBLEM RESOLULTION - Problem ticket usage is improved by adding dynamic information to the ticket or using dynamic information to prompt the user or customer for additional information. Two categories of dynamic information are used. In the case where an initial problem ticket involves identification of a problem component the dynamic information is derived from abnormal status of related components, such as components which support the problem component. In the case where an initial problem ticket involves problem symptom information, data is derived from resolved problem tickets by identifying important words or concepts which are stored in connection with the particular symptom. When later problem tickets having the same symptom are identified the related important words or concepts are either added to the problem ticket or are used to prompt customers or users for additional information. A system implementing an embodiment of the invention is also described.02-04-2010
20100169721SYSTEM AND METHOD FOR UPDATING A COMPENSATION VALUE OF A MEASUREMENT MACHINE - A system and method for updating a compensation value of a measurement machine provides a host computer to generate an authorization code document according to an ID input by a user and encrypts the authorization code document. A client computer decrypts the authorization code document, and obtains an authorization code, the input ID, and a valid date of the authorization code. If the input ID is the same as an ID of the measurement machine, and the authorization code has not expired, the compensation of the measurement machine can be updated by the client computer using the authorization code.07-01-2010
20100115347Pattern-Recognition Processor with Results Buffer - Disclosed are methods and devices, among which is a device that includes a pattern-recognition processor. The pattern-recognition processor may include or be coupled to a results buffer, which may have a plurality of records, a write-control module configured to write data relevant to search results in the plurality of records, and a read control module configured to read data from the plurality of records.05-06-2010
20100281314Smart Fields - Systems, methods, and computer programs are provided for smart interfaces that shift the burden of cognition from a user to a computer system. More particularly, a method is presented for using a computer system to interpret data. The method includes an operation for accepting data from a data entry field of the user interface, where the data is provided to the data entry field in a selected format. The selected format is different from a common data format expected by the user interface. In another operation, the accepted data is normalized to conform to the common data format expected by the user interface. This normalization is based on information about one or more of a geographic location of the user, a geographic location of a server, and a geographic location of a product being used. Further, the method includes an operation for providing the normalized data in the common data format.11-04-2010
20100122124FINDING WORKABLE VIRTUAL I/O MAPPINGS FOR HMC MOBILE PARTITIONS - In one embodiment, a data structure stores information about the number of client virtual I/O adapters, the number of possible destination VIOS hosts and the number of available slots on those hosts. The information is used to iteratively assign adapters to available slots of the VIOS hosts of the destination server to which a client partition is to be migrated. A method comprises testing the data structure to determine whether conditions exist that make allocation of the adapter to a VIOS host unquestionable.05-13-2010
20120131393Detecting System Component Failures In A Computing System - Detecting system component failures in a computing system, including: capturing, by a digital imaging device, an image of a component in the computing system; comparing, by a digital imaging comparator, the image of the component in the computing system to a graphical template for the component in the computing system; determining, by the digital imaging comparator, whether the image matches the graphical template for the computing system within a predetermined threshold; and sending, by a notification system, a failure event notification upon determining that the image does not match the graphical template for the computing system within the predetermined threshold.05-24-2012
20090049345TOOL FOR REPORTING THE STATUS AND DRILL-DOWN OF A CONTROL APPLICATION IN AN AUTOMATED MANUFACTURING ENVIRONMENT - Disclosed are embodiments that provide near real-time monitoring of a control application in a manufacturing environment to detect and determine the root cause of faults within the control application. The embodiments monitor the flow of data within the control application during events (i.e., transactions, stages, process steps, etc.). By comparing a dataflow path for a near real-time event with historical dataflow path records, dataflow interruptions (i.e., fails) within the control application can be detected. By determining the location of such a dataflow interruption, the root cause of the control application fail can be determined. Additionally, the invention can generate summary reports indicating the status of the control application. For example, the summary reports can quantify the performance and/or the effectiveness of the control application. These summary reports can further be generated with drill downs to provide a user with direct access to the records upon which the reports were based.02-19-2009
20100083059Storage Systems And Methods For Distributed Support Ticket Processing - Storage systems and methods for distributed support ticket processing are disclosed. An exemplary method may include accessing at least one storage device in a storage system by an interface manager to retrieve raw support ticket data from the at least one storage device. The method may also include analyzing the raw support ticket data at the interface manager to generate a support ticket for the storage system. The method may also include decoding the support ticket to an intermediate format at a management station. The method may also include presenting the converted support ticket to a user at the management station.04-01-2010
20090204858Server management program, system, and method, and mail server management program - A server management system includes a management server and a mail server. The management server includes a source determination unit and an alert mail creator. The source determination unit determines as a source a symbol identifying a failure cause of a system according to the failure cause. The alert mail creator creates an alert mail with the source and with the system administrator of the system as a destination. The mail server sends the alert mail to a terminal device that the system administrator uses.08-13-2009
20090300436SYNCHRONIZING DEVICE ERROR INFORMATION AMONG NODES - Provided are a method, system, and article of manufacture for synchronizing device error information among nodes. A first node performs an action with respect to a first node error counter for a device in communication with the first node and a second node. The first node transmits a message to the second node indicating the device and the action performed with respect to the first node error counter for the device. The second node performs the action indicated in the message with respect to a second node error counter for the device indicated in the message, wherein the second node error counter corresponds to the first node error counter for the device.12-03-2009
20110209010METHOD, APPARATUS AND SYSTEM FOR DISPLAYING RESULT OF FAILURE ROOT CAUSE ANALYSIS - A management system comprises at the least a first analysis rule information and a second analysis rule information, acquires a first analysis result and a second analysis result based on a detected status of an information processing apparatus, and aggregates and displays a first analysis result and a second analysis result based on (A) a cause denoted by an analysis result, (B) a status condition of analysis rule information that forms the basis for the analysis result, or (C) a detected status.08-25-2011
20080215932CONTROLLING SOFTWARE FAILURE DATA REPORTING AND RESPONSES - User input defines transmission filter rules to be met when sending an error report to a support provider. User input also defines collection filter rules to be met when including failure data within an error report. Error reports corresponding to crash failures at clients are filtered with the transmission filter rules to determine which of the error reports to send to the support provider, and each error report to be sent to the support provider is further filtered to remove any failure data that fails to satisfy the collection filter rules. Each error report that satisfies the transmission filter rules, along with the failure data satisfying the collection filter rules, is sent to the support provider for analysis. Standard and or custom failure responses corresponding to the failures at the clients may be retrieved and sent to the clients in accordance with the collection filter rules.09-04-2008
20080215931Systems and Methods for Embedded Application Test Suites - Systems, methods and media for testing computer programs m response to a program upgrade or installation are disclosed. In one embodiment, a computer executes software to detect when an upgrade or an installation occurs. When an upgrade or installation occurs the computer initiates a test of one or more applications and/or operating systems. The results of these tests are logged in one or more error logs that can be displayed to a program developer or operating system administrator for diagnosis.09-04-2008
20100005346SYSTEM AND METHOD FOR INTEGRATING DATA QUALITY METRICS INTO ENTERPRISE DATA MANAGEMENT PROCESSES - A method and system for assessing data quality stored in an enterprise database is provided. In response to a request by a user, a pre-determined event, or other event, a profile is chosen from a list of profiles stored in a profile database based on the request, wherein the profile includes a set of rules for calculating data quality metrics and for triggering workflow processes. One or more data records are received from one or more enterprise databases. The data quality metrics of the one or more data records based on the set of rules for calculating data quality metrics is calculated. Based on the calculated data quality metrics and rules for triggering workflow, a determination is made regarding whether to trigger one or more workflow processes: and, if so, triggering the one or more workflow processes; and/or converting the calculated data quality metrics to a representation for display.01-07-2010
20090006908SYSTEM AND METHOD FOR FAULT MAPPING OF EXCEPTIONS ACROSS PROGRAMMING MODELS - A system and method for mapping exceptions from a first programming model to a second programming model is disclosed. The system comprises a first device operating a first programming model and a second device operating a second programming model. The first device sends an instruction to, or invokes the second device to execute an instruction. As a result, a fault occurs during execution of the instruction in the second programming model. An exception based on the fault is raised, and returned to the first device. The system further comprises a fault mapping module configured to receive the exception from the first device. The fault mapping module attempts to determine the type of exception received. This determination may be accomplished by comparing an identifier within the exception with one or more predetermined identifiers that indicate exception type. The fault mapping module is also configured to interpret the exception according to a set of mapping data to generate an interpreted exception recognizable by the first programming model if the exception is determined to be of a predetermined type.01-01-2009
20080276137Graphical user interface for presenting multivariate fault contributions - Recipe steps of a manufacturing process run that generated a fault are displayed in a current view of a user interface, the recipe steps being displayed in association with a first axis. At least one of measured parameters or calculated parameters of the manufacturing process run are displayed in the current view, where at least one of the measured parameters and the calculated parameters are displayed in association with a second axis. A plurality of intersections of the recipe steps with at least one of the measured parameters or the calculated parameters are displayed in the current view, each of the plurality of intersections including a representation of a fault contribution attributable to at least one of a distinct measured parameter or a distinct calculated parameter at a distinct recipe step.11-06-2008
20080276136Graphical user interface for presenting multivariate fault contributions - Methods and apparatuses for presenting multivariate fault contributions in a user interface are described. A user interface is provided to illustrate a fault for a sample manufactured by a process containing multiple variables, each having at least two components. The user interface presents one group of components of the multiple variables in a first axis and a second group of components of the multiple variables in a second axis and graphically illustrates contributions to the fault associated with the multiple variables by associating a contribution of each component in the one group of components of the multiple variables to each corresponding component in the second group of components of the multiple variables.11-06-2008
20080276134SECURE PROBLEM RESOLUTION TECHNIQUES FOR COMPLEX DATA RESPONSE NETWORKS - In various embodiments, techniques for secure problem resolution associated with complex data response networks are provided. Error messages associated with an executing problem service are trapped and hidden from a principal. The error messages are associated with a randomly generated incident identifier. The incident identifier is supplied to the principal. The principal gains access to the error messages when the principal successfully authenticates for access and supplies the incident identifier.11-06-2008
20120042218DEBUGGING SITE ERRORS BY AN ADMIN AS A GUEST USER IN A MULTI-TENANT DATABASE ENVIRONMENT - An approach for debugging site errors in a multi-tenant database system is disclosed. An example method can include receiving a request from a site administrator to access an enhanced error message and determining if the site administrator is approved for viewing the enhanced error message by evaluating exceptions associated with the enhanced error message, the request, and the site administrator. The example method further includes modifying a detailed error message related to the request for generating the enhanced error message, and providing the enhanced error message to the site administrator based on the approval determination.02-16-2012
20080288830METHOD, SYSTEM AND COMPUTER PROGRAM FOR FACILITATING THE ANALYSIS OF ERROR MESSAGES - A solution is proposed for managing a software application. A corresponding method (11-20-2008
20090119553INFORMATION PROCESSING DEVICE AND IMAGE PROCESSING APPARATUS - An information processing device includes an input unit configured to input data, a processing unit configured to process the data, an output unit configured to output the data, and an execution unit configured to execute a first process, a second process, and a third process. A function of an application is provided by operating the input unit, the processing unit, and the output unit in conjunction with each other. The first process executes application management software that manages activation and termination of the application. The second process executes basic application software that provides a basic function of the information processing device. The third process executes extended application software that provides an extended function added to the information processing device.05-07-2009
20080276135Service Alarm Correlation - A system and method for correlating alarms from a plurality of network elements (NEs) are provided to unambiguously associate separate alarms to one another. This is accomplished by a method where a fault identifier FID is generated by a serving NE who discovered the faulty hardware or software unit. The serving NE signals its lost or degraded service to a client NE in a traffic message and appends the generated FID to the traffic message. The client NE extracts the FID from the traffic message and appends it to a service alarm which the NE sends to a network management system. The serving NE also generates an alarm message and provides it with same FID. The serving NE sends the alarm message and its FID to the network management system. The service alarm and the alarm message received by the network management system will thus contain the same FID. In the management system the FID is used to correlate the two alarms with one another.11-06-2008
20080250277Information transmission system - In a printer connected to a network, email appended with link information is prepared for enabling an administrator to access information about the printer network terminal. The email is transmitted to the administrator terminal at a predetermined timing. Then, the administrator terminal accesses the information based on the link information appended to the email. As such, when a problem occurs in the printer, operations for resolving the problem can be quickly undertaken by the administrator.10-09-2008
20110271153Aggregation System Error Handling - Machine, method for use and method for making, and corresponding products produced thereby, as well as data structures, computer-readable media tangibly embodying program instructions, manufactures, and necessary intermediates of the foregoing, each pertaining to digital aspects of a computerized aggregation system. The system can include a user computer system interposed between a segment of a network allowing communication between the user computer system and at least one server system, and other segments allowing communication between the user computer system and a plurality of third party server systems. The one server system enables the user computer system to access the plurality of other servers. The access permits forming an aggregation of information obtained from the third party server systems.11-03-2011
20100005347MOBILE TERMINAL AND METHOD OF CONTROLLING OPERATION OF THE MOBILE TERMINAL - A method of controlling a mobile terminal is provided. The method may include displaying an icon on the mobile terminal indicating that at least one access-failed website is currently accessible by the mobile terminal. The at least one access-failed website may be a website that the mobile terminal previously failed to access. In response to selection of the icon displayed on the mobile terminal, a website list may be displayed o n the mobile terminal. The website list may include information of the access-failed website that is currently accessible.01-07-2010
20120036402User-customizable error forwarding method and system - A user-customizable error forwarding method and system are described for accomplishing user-customizable error forwarding. The method includes providing an error forwarding option on an error message. Upon selection of the error forwarding option by the user, an e-mail is automatically generated with the message portion of the e-mail automatically populated with information relating to the error. The user can then customize the automatically generated e-mail by inputting the address of a recipient to receive the e-mail and/or adding text to the message portion of the e-mail. The system for user-customizable error forwarding includes: a display for showing the user an error message along with an error forwarding option; software for automatically generating an e-mail that is populated with information relating to the error upon selection of the error forwarding option by the user; input means for allowing the user to input the address of a recipient to receive the automatically generated e-mail and/or for adding text to the message portion of the e-mail; and software to allow the sending of the automatically generated, customized e-mail.02-09-2012
20090132870DYNAMIC MASK MEMORY FOR SERIAL SCAN TESTING - A failure mask memory is added to a semiconductor tester. In conjunction with a new failure filter, failures may be ignored or used to update the contents of failure mask memory. Only the first instance of a failure is reported reducing the size of test data logs.05-21-2009
20090138766SYSTEM AND METHOD FOR ERROR REPORTING IN SOFTWARE APPLICATIONS - The invention relates to a system and a method for error reporting in software applications. A system in accordance with an embodiment includes: a dummy document generating unit for generating a dummy document from an original document, wherein the dummy document maintains a skeleton of the original document and contains dummy data as its content; and a dummy document reporting unit for sending the generated dummy document in an error report.05-28-2009
20110225468STORAGE APPARATUS AND METHOD OF CONTROLLING THE SAME - A storage apparatus in which at least a first storage medium and a second storage medium are installable and only the first storage medium is initially installed, the storage apparatus including a redundancy unit for executing a redundancy operation in which the same data is stored in both of the installed first storage medium and the second storage medium, and a controller for controlling the redundancy unit so that the redundancy unit can execute a restricted operation in which data is stored only in the first storage medium, until the second storage medium has been installed. The controller controls the redundancy unit so that the redundancy unit can return from the restricted operation to the redundancy operation after the second storage medium has been installed.09-15-2011
20090158098METHOD AND APPARATUS FOR PROVIDING A RELIABLE FAULT MANAGEMENT FOR A NETWORK - A method and apparatus for providing reliable fault management for a network are disclosed. For example, a method receives one or more alarms from one or more network elements (NEs) by an element management system, and determines whether the one or more alarms need to be forwarded to a fault management platform (FMP) over a wireless data network. The method then forwards the one or more alarms over the wireless data network if it is determined that the one or more alarms need to be forwarded over the wireless data network.06-18-2009
20090055692Method and apparatus to automatically create virtual sensors with templates - A method and apparatus for automatically providing a virtual sensor have been described. In one embodiment, a method for automatically providing a virtual sensor includes receiving a plurality of virtual sensor templates from a server. The method further includes selecting a virtual sensor template from the plurality of virtual sensor templates. The selected virtual sensor template has an algorithm to provide a desired functionality. The method further includes selecting at least one parameter to configure the selected virtual sensor template. The method further includes automatically creating a virtual sensor associated with the selected virtual sensor template.02-26-2009
20090199053SELF-SERVICE TERMINAL - A self-service terminal comprises a pc core; at least one module coupled to the pc core; a control application executing on the pc core for controlling the operation of the terminal; and a management application executing on the pc core. The management application is arranged to (i) monitor state of health of the pc core, the control application, and the at least one module, (ii) detect a fault state at any of the pc core, the control application, and the at least one module, (iii) monitor the control application to ascertain if a filter criterion is satisfied, and (iv) transmit a fault signal from the terminal only if the filter criterion is not satisfied.08-06-2009
20090199052Management system, computer system, and method of providing information - A management system includes a plurality of analyzers; and a computer system connected to the analyzers via a network, wherein each of the analyzers comprises: a data transmitter for transmitting data produced by the analyzer to the computer system via the network, and wherein the computer system includes a memory under control of a processor, the memory storing instructions enabling the processor to carry out operations, comprising: (a) receiving a plurality of data transmitted from the data transmitters of the plurality of analyzers; (b) generating an aggregate result used for determining a determination condition for making a determination as to whether or not a notification to a user of the analyzer is required based on the plurality of received data; and (c) outputting the aggregate result. A computer system and a method of providing information are also disclosed.08-06-2009
20090199051METHOD AND APPARATUS FOR OPERATING SYSTEM EVENT NOTIFICATION MECHANISM USING FILE SYSTEM INTERFACE - A method and structure for notifying operating system events, includes standard filesystem interfaces provided for event consumers to use for one or more of registering for event notifications of a set of events, receiving an event notification when each event occurs, and getting details of events that have occurred.08-06-2009
20090199050Self-service terminal - A self-service terminal comprises a pc core and at least one module, which can be powered down independently of the pc core, the terminal has a control application and an agent arranged to monitor the fault state of the at least one module and cause a fault signal to be sent from the self-service terminal when the fault state of the at least one module is characteristic of a problem with the at least one module. The agent is arranged to determine if the module has been powered down; whereupon the fault signal is buffered until the module is powered up and a determination as to the fault state of the module is again made. The fault signal is only sent if the fault state still indicates there to be a problem with the at least one module.08-06-2009
20090049346Processes and Systems for Auditing Educational Data - Processes and systems for auditing educational system data developed at the school, district, state, and federal levels are disclosed. In some embodiments, the processes include the following: reviewing and validating the data; configuring the types of audits to run against the data and designating each audit as either a standard or follow-up scan thereby developing a data review; starting the data review to detect data anomalies; and notifying responsible agencies of the data anomalies. In some embodiments, the systems include the following: a data checking module for reviewing and validating the data; a data review module for configuring the types of audits to run against the data and designating each audit as either a standard or follow-up scan thereby developing a data review; an audit module for running data reviews to detect data anomalies; and a reporting module for notifying responsible agencies of the data anomalies.02-19-2009
20110145662COORDINATION OF ERROR REPORTING AMONG MULTIPLE MANAGED RUNTIMES IN THE SAME PROCESS - Systems and methods are described for coordinating error reporting among a plurality of managed runtimes that are concurrently executing in the same process. In accordance with various embodiments, an error reporting manager that executes concurrently in the same process as the managed runtimes coordinates error reporting among the managed runtimes in a manner that does not require the managed runtimes to be aware of each other or to communicate directly with each other.06-16-2011
20110145661Selectively displaying source code defect information within a source code editor - Selectively presenting source code defect information within a source code editor. In the source code editor, a defect tracking identifier can be presented. The defect tracking identifier can be associated with a defect record contained in a defect tracking system. When a user selects the defect tracking identifier, defect information associated with the defect can be automatically retrieved from the defect tracking system. The defect information can be presented in the source code editor.06-16-2011
20090055693Monitoring Execution of Guest Code in a Virtual Machine - One embodiment of the present invention is a method of operating a virtualization system, the method including: (a) instantiating a guest in a virtual machine of the virtualization system; and (b) monitoring execution of code registered for monitored execution in an execution context of the guest, wherein the monitoring is performed by the virtualization system and is hidden from computations of the guest.02-26-2009
20110225469PERIPHERAL INTERFACE ALERT MESSAGE FOR DOWNSTREAM DEVICE - According to some embodiments, a message generated by a downstream device is received at upstream device. The message may, for example, be received via a peripheral interface and may not require a response. It may then be determined that an error is associated with the message, and an alert message may be sent from the upstream device to the downstream device via the peripheral interface.09-15-2011
20080263413Back Channel Communication - Included are embodiments for back channel communication. At least one embodiment of a method includes receiving data at customer premises equipment and determining at least one error in the received data. Some embodiments include formatting the determined error for communication to a central office and sending the formatted error to the central office via a back channel.10-23-2008
20110231715METHOD AND COMPUTER FOR DESIGNING FAULT CAUSE ANALYSIS RULES IN ACCORDANCE WITH ACQUIRABLE MACHINE INFORMATION - A management system, which manages an information processing system by identifying a cause location based on previously defined analysis rule information, displays a status that is a condition of the analysis rule information but is not receivable, based on acquirable status information of the apparatuses making up the information processing system or information about statuses received in the past.09-22-2011
20090187797PROVIDING COLLECTION TRANSPARENCY INFORMATION TO AN END USER TO ACHIEVE A GUARANTEED QUALITY DOCUMENT SEARCH AND PRODUCTION IN ELECTRONIC DATA DISCOVERY - Full text index-ability, indexing, and container extraction status of files in a collection repository is displayed to a user in connection with content management in EDiscovery. Thus, the user knows which files failed to index and explode and which files that are not indexable. The user also knows which files have not been indexed yet, so they are not omitted from an analysis. Accordingly, users can start working on collected files without waiting for the maximum possible indexing period. Further, users can start working immediately on the collected content, thus avoiding slowing down the work during frequent updates to the content repository. Only indexing and extraction status information that is relevant to the search query is displayed, thus minimizing the time needed to analyze the files that are not indexed or not exploded manually. Automatic and manual update of a list of un-indexable file types is provided, based on historical information collected during collection repository operation, thus enhancing the user experience with time and adapting the EMA to new file types. Further, both the person who performed the collection and the person who manages the EDiscovery effort are kept informed about the processing status of the collection by sending notifications, displaying alerts, and by providing appropriate views.07-23-2009
20090240993COMPUTER PROGRAM AND METHODS FOR AUTOMATICALLY INITIALIZING AN AUDIO CONTROLLER - A computer program of the type commonly known as a “wizard” is disclosed that initializes user interface software for controlling an audio conferencing device. The wizard allows the desired audio inputs (e.g., microphone, telephones, etc.) and audio outputs (speakers, recording devices, etc.) to be chosen by an audio system administrator. Thereafter, the wizard allows an audio conferencing device (or devices) to be chosen by the administrator, or allows such a device(s) to be optimally chosen dependent upon the chosen inputs and outputs. The wizard then maps the inputs and outputs to the input and output ports on the audio conferencing device. When the administrator finishes the wizard, the wizard computes the mapping parameters and other audio-optimizing parameters for the selected inputs and outputs. These parameters are then loaded into the user interface software automatically.09-24-2009
20090210754MEDICAL SUPPORT CONTROL SYSTEM - A medical support control system comprising: a first controller connected to at least one device; a second controller connected to at least one device; and a manipulation display device shared by the first controller and the second controller, and alternately displaying a first graphical user interface (first GUI) created by the first controller and a second graphical user interface (second GUI) created by the second controller, wherein: first error information that is error information obtained from the first controller side and second error information that is error information obtained from the second controller side are shared by the first and second controllers, and are reflected on the first and second GUIs on the basis of the first and second error information.08-20-2009
20090222700Providing System Reset Information To Service Provider - Methods for collection of device reset history from a network communication device comprising: (a) determining whether a reset condition is triggered by software or hardware, (b) for a software triggered reset: (i) upon a software exception, retrieving related reset information, (ii) upon an operator initiation, retrieving related reset information, (iii) allocating space in non-volatile memory, (iv) storing retrieved current reset information together with a corresponding reset time, and (v) adding the current reset information to historical reset information, (c) proceeding with the reset, (d) executing startup code during reboot, (e) upon a hardware triggered reset; (i) retrieving hardware registry and other residual hardware information still present, (ii) allocating space in non-volatile memory, (iii) storing the current retrieved reset information together with a current time that corresponds approximately to the reset and (iv) adding the reset information to historical reset information, and (f) continuing with normal operation of the device.09-03-2009
20090094491Apparatus and method for dynamically detecting improper configuration data provided in a network - A system (such as a process control system or communication system) includes one or more sources of configuration data (such as one or more BootP or DHCP servers). A testing mechanism transmits one or more requests for configuration data over a network. One or more sources of configuration data may respond to the requests, such as by providing configuration data (like IP addresses or NTP parameters) to the testing mechanism. The testing mechanism uses the response(s) to identify problems with the sources of configuration data. For example, if responses are received from multiple sources of configuration data, the testing mechanism could generate a notification indicating that a problem exists when the responses contain inconsistent configuration data. Also, if no responses are received, the testing mechanism could generate a notification indicating that a problem exists since no configuration data has been received. Any other or additional problems could also be detected.04-09-2009
20090094490Location based notification system - A location based notification system for a shop having multiple components that are susceptible to a fault event includes an electronic data storage device and a fault event sensor apparatus associated with each susceptible component. The electronic data storage device has identification data for the associated component stored therein. Operators carry a portable device having an electronic data storage device reader and a memory. The fault event sensor apparatus generates fault event data when a fault event occurs in the associated component and transmits the fault event data to the electronic data storage device or the portable device. The data stored in the electronic data storage devices is read with an electronic data storage device reader of the portable device as the operator moves through the shop. The portable device determines whether the electronic data storage device has fault data stored therein, or if fault event data has been stored in the portable device for the component associated with the identification data read from the electronic data storage device.04-09-2009
20100185905CONTEXTUAL AND INLINE ERROR RESOLUTION AND USER COMMUNITY - An event log system for capturing event information associated with error events occurring within a computer system. The event log system includes an event log displaying error messages associated with the error events captured within the computer system, and displaying inline error resolution information within each error message corresponding to each respective error event. User community information such as links to wiki topics and forum threads are contextually provided for and inline with individual error log entries. Also, action buttons to help the user resolve errors and problems are also contextually provided, as are surfaced links to domain experts within the user community, such as online chat buttons to them.07-22-2010
20100262873APPARATUS AND METHOD FOR DIVIDING AND DISPLAYING IP ADDRESS - Disclosed is an apparatus and method of dividing and displaying an IP address that displays a combination of important attributes of security events to allow a user to intuitively recognize abnormal and harmful traffic that lowers the performance of a network and to easily determine security conditions in real time. The disclosed invention groups the collected security events on the basis of common characteristic information, divides the IP address of the event group, and displays the divided portions in a parallel coordinate system and/or a circular coordinate system.10-14-2010
20100229051DYNAMICALLY RESOLVING RECIPIENTS TO RETRIEVE PUBLIC KEYS DURING SEND/RECEIVE - Systems and methods are disclosed that facilitate identifying messages generated on a mobile device while the device is offline as requiring encryption, storing the messages in a message outbox with a flag indicating that encryption is required, and identifying recipients of the flagged messages to generate a recipient list. The recipient list can be piggybacked on a server synchronization request when the mobile device enters a period of online activity, and a server can return public keys associated with identified recipients to permit an encryption component, such as a secure/multipurpose Internet mail extension protocol (S/MIME) encryption component, in the mobile device to encrypt the messages.09-09-2010
20100229052RESOLVING ASYNCHRONOUS VALIDATION ERRORS - Architecture that facilitates asynchronous error handling of validation failures, which enables rapid editing in web applications without forcing the end user to wait for server responses or interrupting successive edits. A technical infrastructure is provided that tracks changes over time as well as marks and resolves validation failures. A user interface creates and presents visual cues for validation failures on both a row and cell granularity. Cell-level and row-level validation failures are processed as well as contextually relevant errors and messages. The architecture affords for cycling through multiple errors, and hiding error details unless interacted with by the end user. Support is provided for rapid and type safe editing in a web-based environment and for non-blocking validation failures.09-09-2010
20100218053WEB PAGE ERROR REPORTING - An error in a web page displayed on a device is detected. The error is assigned to a bucket to indicate a type of the error, and a record describing the current state of the device is generated. Both an indication of the bucket and the record describing the current state of the device are then sent to a server. At the server, error information including error records and bucket identifiers are received from multiple devices. Each error record describes a current state of one of the multiple devices at a time when an error in a web page displayed on the one device was detected. Each bucket identifier corresponds to one of the error records and describes a type of the error associated with that error record. The error records are grouped into multiple baskets based at least in part on the current state information in the error records.08-26-2010
20100235688Reporting And Processing Computer Operation Failure Alerts - Reporting and processing computer operation failure alerts, including deploying on a computer in a computing environment a plurality of alert reporting agents, the computing environment including a plurality of computers including a system management server that monitors the operating conditions of the other computers in the computing environment, the computer also including an alert generator configured to accept registrations of alert reporting agents, to generate alerts of present or pending failure, and to provide the generated alerts to registered alert reporting agents; registering the alert reporting agents with the alert generator; designating a primary alert reporting agent among registered alert reporting agents that communicate alerts to a same system management server; communicating a computer operation failure alert to all registered agents; and communicating, by the primary alert reporting agent only, the alert to the system management server.09-16-2010
20100138704User interface messaging system and method permitting deferral of message resolution - A user interface messaging system and method that allows a user to defer resolution of the substance of a message, such as a user-initiated error, and adds the message to a queue. The messaging system may remind the user to resolve the substance of the messages in the queue. After a message has been added to the queue, the message layer may be closed, allowing the user to continue using the application.06-03-2010
20100100776INFORMATION PROCESSING APPARATUS, FAILURE PROCESSING METHOD, AND RECORDING MEDIUM IN WHICH FAILURE PROCESSING PROGRAM IS RECORDED - An information processing apparatus includes partitioning mode information retaining section, hardware resource management information retaining section, failure notifying section, operation mode detecting section, shared hardware resource judging section, common failure report creating section for creating, if operation in the partitioning mode is detected and a hardware resource in which the failure occurrence has been detected is judged to be a shared resource, a common failure report on the basis of the detection of failure occurrence output by the notifying sections of physical partitions that share the shared hardware resource. That can avoid excessive report of a failure occurred even at a shared hardware resource, making it possible to grasp the accurate number of failure occurrence and to manufacture in a low cost.04-22-2010
20130219232METHOD AND SYSTEM TO PROCESS ISSUE DATA PERTAINING TO A SYSTEM - A computer-implemented method to processes issue data in a system. A plurality of issue reports are received from respective reporting entities, each issue report being in respect of a system issue which requires a response activity. The issue reports are parsed to obtain priority criterion data relating to at least one priority criterion. The priority criterion is unrelated to the dates and/or times of the issue reports and may include visibility data, severity data, exposure data, and performance data relating to past performance of a reporting entity or a reported entity. The reported issues are then prioritized for order of response based at least partially on the associated criterion data.08-22-2013
20090319836System And Method For Recovery From Uncorrectable Bus Errors In A Teamed NIC Configuration - A method for recovery from uncorrectable errors in an information handling system including an operating system (OS) and one or more network interface cards (NICS) is provided. The method may include detecting an uncorrectable error; determining whether the uncorrectable error is isolated to a particular NIC; determining whether the particular NIC is teamed with one or more other NICs; and notifying the OS of a successful recovery from the uncorrectable error if it is determined that (a) the uncorrectable error is isolated to a particular NIC, and (b) the particular NIC is teamed with one or more other NICs.12-24-2009
20090210755Systems and methods for computer equipment management - Various embodiments are directed to systems and method of monitoring computer equipment. For example, a plurality of computer equipment parameters may be monitored. Also, an anomaly in at least one of the plurality of computer equipment parameters may be detected and an alert interface may be generated. The alert interface may comprise an indication of a first piece of computer equipment exhibiting the anomaly; an animation of the computer equipment parameter exhibiting the anomaly over a period of time including the anomaly; and a power impact analysis indicating other pieces of computer equipment that would be affected by a failure of the first piece of computer equipment.08-20-2009
20090319837Verification of a data processing system using overlapping address ranges - Verifying operation of a data processing system. A first sequence of addressing ranges is generated for multiple requesters. Each addressing range includes a start and an end address and a respective identifying number. A second sequence of verification ranges is generated corresponding the addressing ranges of the first sequence. Each verification range includes a start and an end address and specifies at least one allowed value including each respective identifying number of all of the addressing ranges that overlap the verification range. A respective accessing activity executing on each requestor accesses each addressing range in the first sequence. The accesses include writing the respective identifying number of the addressing range to at least one address of the addressing range. A verification activity executing on a requestor reads a value from each address of each verification range of the second sequence and outputs an error message in response to the value not matching the allowed value.12-24-2009
20100223509ELECTRONIC DEVICE, INFORMATION PROCESSING SYSTEM, METHOD OF NOTIFICATION OF A FAULT OF AN ELECTRONIC DEVICE, AND FAULT NOTIFICATION PROGRAM - An information processing system includes an electronic device and an information processing unit. The electronic device includes a fault detection unit; a data generating unit for generating, as data, the content of the detected fault; a data dividing unit for dividing the generated data into plural division data in the case where the data exceeds a predetermined capacity; a data compression unit for compressing each of the plural division data; an identification information adding unit for adding identification information to each of the plural compressed division data; and a data transmission unit for transmitting the plural compressed division data with the identification information. The information processing unit includes a data receiving unit for receiving the plural compressed division data, and a data restoration unit for restoring the plural compressed division data into original data based on the identification information.09-02-2010
20110239060DISPLAY SCREEN CONTROL DEVICE, DISPLAY SCREEN CONTROL METHOD, AND COMPUTER READABLE MEDIUM - A display screen control device comprises: a browser for acquiring a display screen from the web server and displaying on a predetermined display part; an error detection part for detecting whether or not a display error of an image contained in the display screen acquired by the browser is occurred with the display screen being displayed on the display part when instructions on execution of a job given by the user is detected; a confirmation screen creation part for creating a setting confirmation screen including a set value of each of at least one set item corresponding to the image in which the display error is detected when the display error is detected; and a screen change part for changing the display screen displayed on the display part to the setting confirmation screen created by the confirmation screen creation part prior to start of execution of the job.09-29-2011
20120144251Relevant Alert Delivery In A Distributed Processing System With Event Listeners and Alert Listeners - Relevant alert delivery including determining, by an events listener associated with an event queue, whether one or more events in an events queue have not been assigned to any events pool by any event analyzer; and if one or more events in the events queue have not been assigned to any events pool, identifying by the events listener in dependence upon the event analysis rules one or more alerts; sending by the event listener to an alerts queue all the alerts identified by the event listener; the alerts queue having an associated alerts listener; determining whether one or more alerts in the alerts queue have not been assigned to any alert pool; if one or more alerts in the alerts queue have not been assigned to any alerts pool, and determining in dependence upon alert analysis rules whether to suppress the alerts; and transmitting the unsuppressed alerts.06-07-2012
20120036403INFORMATION PROCESSING APPARATUS, COMMUNICATION SYSTEM, COMMUNICATION CONTROL METHOD, AND STORAGE MEDIUM - An information processing apparatus which make it possible to confirm an error recovery event. A device proxy server as an information processing apparatus is connected to a printer and a client PC via a network. The device proxy server receives an event message indicative of an event having occurred in a printer. The received event message is transferred to a client PC. When the event message transferred to the client PC is related to an error event indicative of an error having occurred in the printer, the device proxy server monitors whether or not the error event has been eliminated in the printer. When the error event is eliminated in the printer, the device proxy server sends an error recovery message indicative of elimination of the error event to the client PC.02-09-2012
20090070639Administering Correlated Error Logs In A Computer System - Administering correlated error logs in a computer system having a system controller and one or more redundant node controllers including providing by the system controller to a redundant node controller a unique identifier for error logs; detecting by the system controller a communications failure between the system controller and the redundant node controller; in response to detecting the communications failure, generating by the system controller a system controller error log for the communications failure including the unique identifier; detecting by the redundant node controller the communications failure between the system controller and the redundant node controller; and in response to detecting the communications failure, generating by the redundant node controller a redundant node controller error log for the communications failure including the unique identifier.03-12-2009
20100281313DYNAMICALLY GENERATED WEB SURVEYS FOR USE WITH CENSUS ACTIVITIES, AND ASSOCATED METHODS - Certain example embodiments disclosed herein relate to online survey systems and/or methods. In certain example embodiments, the questions to be asked are substantially insulated from an application that asks the questions. This abstraction may be accomplished in certain example embodiments by dynamically generating a computer-accessible (e.g., web-based) survey from one or more definition files. For example, a survey may be defined via a response definition file and a user interface definition file, thereby enabling the definition files to be read and the survey to be presented with the appropriate questions, validations, and transformations being specified by the response definition file, and with the look and feel being specified by the user interface definition file. Answers to questions may be persisted for a respondent in a storage location remote from the respondent. Such online surveys systems and/or methods may be suitable for census-related activities.11-04-2010
20100313082METHOD OF EXCHANGING MESSAGES AND SOURCE DEVICES - A method of exchanging messages, which are intended for streaming connection with a source device, in a sink device of a wireless network comprises transmitting a connect request message for data streaming to the source device; receiving a connect response message from the source device, the connect response message including connection information indicating the possibility of connection with the source device; and outputting a user interface indicating at least one of the connection information included in the connect response message and wait time information required for connection with the source device, on a display module.12-09-2010
20090063910METHOD OF CONTROLLING A TRANSCEIVER MODULE - A method of controlling a transceiver module which includes a physical-layer integrated circuit having a physical-layer register unit, and a control integrated circuit having a control-side register unit. In the method, the physical-layer register unit is emulated by the control-side register unit and the physical-layer integrated circuit is prohibited from generating a first error signal giving notice of detection of a specific error directly to a higher-layer device. A second error signal is output from the physical-layer integrated circuit to the control integrated circuit, giving notice of a high-speed error associated with communication processing and that is detected by the physical-layer integrated circuit. The high-speed error is specified in response to the outputting of the second error signal. A bit is set in the control-side register unit in response to the specifying of a high speed error and the control integrated circuit delivers to the higher-layer device the second error signal.03-05-2009
20090070638METHOD AND SYSTEM FOR EXCEPTION DETECTING AND ALERTING - Methods and system for exception detecting and alerting are described. An exception indicating an occurrence of an error in an application and a path to the exception in an application space may be received. The received exception may be compared to a stored exception in a prior version of an exception data structure to determine whether the received exception is a new exception. The exception data structure may include a plurality of stored exceptions. The results of the comparison may be provided.03-12-2009
20100138703IDENTIFYING AND MONITORING ASYNCHRONOUS TRANSACTIONS - Monitoring asynchronous transactions in a computing environment is disclosed. A first unique identifier is determined when a first method executes. The identifier is associated with an asynchronous transaction. A second unique identifier is determined when a second method executes. If it is determined that the first unique identifier and the second unique identifier match, then is it determined that the asynchronous transaction started with the first method and completed with the second method. In one embodiment, code that identifies a routine that has instructions for determining the first unique identifier at runtime is added to the first method, and code that identifies a routine that has instructions for determining the second unique identifier at runtime is added to the second method.06-03-2010
20100064183SYSTEM AND METHOD FOR REMOTE NETWORK MANAGEMENT OVER UNRELIABLE AND/OR LOW-BANDWIDTH COMMUNICATIONS LINKS - A system includes a plurality of remote servers deployed in a remote network, a central information management server, and a connector for routing transmissions between the plurality of remote servers and the central information management server.03-11-2010
20100058122APPARATUS, SYSTEM, AND METHOD FOR AUTOMATED ERROR PRIORITY DETERMINATION OF CALL HOME RECORDS - An apparatus, system, and method are disclosed for data priority determination. A receiving module receives a data package. A parsing module parses out priority indicators from the data package. A comparison module compares the priority indicators to entries in a priority matrix, determining whether the data package is of a defined data package type. In response to a determination that the data package is of the defined data package type, a priority determination module determines a data package priority of the data package based on a data package priority of the defined data package type. In response to a determination that the data package is not of the defined data package type, a type definition module defines a new data package type having a data package priority based on the priority indicators. A priority update module updates the data package priority of the defined data package type.03-04-2010
20100058121VISUALIZATION OF USER INTERACTIONS IN A SYSTEM OF NETWORKED DEVICES - As set forth herein, a system identifies soft failures of devices. An interface captures transactional data between one or more users and one or more devices within the system. A data log receives the transactional data from the interface and stores the data as historical data for subsequent retrieval. A warning system evaluates the historical data in the data log to identify one or more devices that have a soft failure condition, wherein an alarm is output for each soft failure identified. A display module combines the historical data from the data log and one or more alarms from the warning system into a single display for review.03-04-2010
20100058120Dynamic Inline Sequence Interface - A user interface displays multiple steps in sequential relationship to each other, and may group various steps together and provide completion indicators for each step as well as an overall completion indicator. Error conditions, status information, queries, and details about a particular step or group of steps may be displayed inline with the steps in a task detail portion of the user interface. The task detail portion may be collapsible and expandable by the user. Progress and completion indicators may be updated for each step, groups of steps, and the overall sequence. In a typical use, a software installation sequence may comprise installation steps from multiple software components. The user interface may illustrate the status of individual tasks, groups of task, and the overall sequence as the tasks are performed, and enable errors to be resolved by displaying queries and other information inline with the steps.03-04-2010
20100064184Web Service Management - A web service management system manages a web service 03-11-2010
20100058123ELECTRONIC DEVICE AND ERROR MANAGEMENT SYSTEM - An electronic device including: a memory unit in which a plurality of error information is stored; and a control unit selecting from among the plurality of error information, an error information such that at least one of a type and a frequency of the error that occurred satisfies/satisfy a predetermined condition, the control unit also making the memory unit save the error information.03-04-2010
20110083048MOBILE ACCESS GATEWAY, MOBILE NODE AND METHOD FOR PROCESSING HANDOVER STATE INFORMATION - A method for processing handover state information, a mobile access gateway (MAG), and a mobile node (MN) are disclosed. The method includes: receiving a handover state notification message, where the handover state notification message includes interface handover indication information; determining a handover indication option value according to the interface handover indication information; and generating and sending a proxy binding update (PBU) message, where the PBU message includes the handover indication option value. With the present invention, a MAG can obtain the handover state information of an MN through the interface handover indication information of the MN. The application scope is wide, and the access success probability is increased; therefore, the access quality of service (QoS) provided for the user is improved.04-07-2011
20110154135METHOD, SYSTEM AND APPARATUS FOR INSTALLING SOFTWARE ON A MOBILE ELECTRONIC DEVICE VIA A PROXY SERVER - A system, method and apparatus for installing software at a mobile electronic device are provided, the mobile electronic device enabled for communication with a computing device. A query for available software for installation on the mobile electronic device receiving is received from the computing device, the query directed to a proxy server rather than a public server enabled as a gateway for software downloads. A list of the available software is generated. The list is modified to produce a modified list of approved software. The modified list is transmitted to the computing device such that the approved software can be selected for installation on the mobile electronic device.06-23-2011
20120304027SENDING FAILURE INFORMATION FROM A SOLID STATE DRIVE (SSD) TO A HOST DEVICE - A system, method, and computer program product are provided for sending failure information from a solid state drive (SSD) to a host device. In operation, an error is detected during an operation associated with a solid state drive. Additionally, a command is received for failure information from a host device. Further, the failure information is sent from the solid state drive to the host device, the failure information including failure information associated with the solid state drive.11-29-2012
20120304026SEPARATION OF ERROR INFORMATION FROM ERROR PROPAGATION INFORMATION - A system and method for handling exceptions in a multi-threaded computing environment. Information, such as that relating to an error state or pertaining to the propagation history of an exception, is stored in a separate object from the exception object itself. The separate propagation information object is accessible to the plurality of threads that are used to execute a user task. The separate object allows rich diagnostic information pertaining to the exception and its propagation through multiple threads to be presented to the developer of the software.11-29-2012
20110078518SYSTEMS AND METHODS FOR IMPROVING A FLOW OF DEFECT RESOLUTION - A user interface embodied on one or more computer storage media having computer executable instructions for instructing a processor to display a history of a plurality of defects in a defect resolution process that includes a plurality of phases is provided. The user interface includes a display portion for illustrating a current phase of a defect from the plurality of phases, and a display portion for illustrating an amount of elapsed time that the defect has been in the current phase.03-31-2011
20110078519Internal Server Error Analysis - The present disclosure involves systems, software, and computer implemented methods for internal server error analysis. One process includes operations for identifying an internal server error associated with a particular type of error and returned by a web container. A counter of the number of internal server errors returned by the web container is incremented. The internal server error is also associated with an internal categorization of the particular type of internal server error, and the occurrence of the internal server error is added to a categorization entry generated based on the internal categorization of the error.03-31-2011
20110060951INFORMATION PROCESSING APPARATUS, INFORMATION PROCESSING SYSTEM, CONTROL METHODS, AND STORAGE MEDIUM - An apparatus determines whether a current display is a web screen, when a user operation performed via the web screen indicates a display of a native screen and when a web server instructs the apparatus to display the native screen. The apparatus switches the current display to the native screen when the current display is the web screen, and maintains the current display when the current display is not the web screen.03-10-2011
20120066558NETWORK FAULT MANAGEMENT IN BUSY PERIODS - This invention relates to a method and system for network fault management in busy periods. When a fault occurs in a network it can be difficult to understand the relevant network conditions at the moment of the fault because of the large numbers of factors that are involved. The solution presented is a method and system for managing a data processing network, wherein the network comprises a set of connected network devices and at least one network device generates an event record containing an identity of the generating network device and a timestamp indicating when the event was generated. The method and system comprise the following steps: retrieving an event record and identifying the network device that generated the event; retrieving one or more key periods of use associated with the generating network device; modifying, if the time of the event is within the one or more retrieved key periods, the event record to show that the event is within the one or more retrieved key periods; and displaying, using the information in the modified event record, the event and an indication that the event is within one or more of the retrieved key periods.03-15-2012
20080229159FAILSAFE COMPUTER SUPPORT ASSISTANT - A computer running a host operating system in a host virtual machine includes a support operating system running in a support virtual machine. A support module running in the support operating system identifies and remediates defects associated with the host operating system. A monitoring module running in the support operating system identifies a defect associated with the host operating system and notifies the support module responsive to identification of the defect. A user interface is provided for the support module. The user interface can be through a web server or a support button associated with an input device of the computer. The user interface can be supported through input/output virtualization hardware of the computer. A host agent module executing in the host operating system can interact with the support module to remediate a defect associated with the host operating system.09-18-2008
20130159795INTEGRATED CIRCUIT, FAULT INFORMATION PROCESSING METHOD AND FAULT INFORMATION COLLECTION APPARATUS - An integrated circuit includes a fault collection section, and a plurality of modules. Each of the modules includes a fault detection section that detects a fault in the modules, a fault information generation section that generates fault information about the detected fault, a notification section that issues a fault detection notification indicating that a fault is detected to the fault collection section, and a first transmission section that transmits the fault information to the fault collection section. The fault collection section includes a specification section that specifies, based on the fault detection notification, the module from which the fault detection notification has been received first from among the modules, and an acquisition section that acquires the fault information from the module specified by the specification section.06-20-2013
20130159794Dynamic Allocation of Network Security Credentials for Alert Notification Recipients - Methods, apparatuses, and computer program products for dynamic allocation of network security credentials for alert notification recipients are provided. Embodiments include receiving from a managed system, by an alert management system, an alert indicating one of a failure in the managed system and a pending failure in the managed system; selecting, by the alert management system, a remote device from a plurality of remote devices registered for remote access with the alert management system; preapproving, by the alert management system, network security clearance of the selected remote device, the network security clearance for remote access to the management system via a virtual private network (VPN) interface; and transmitting to the selected remote device, by the alert management system, an alert notification that includes an internet address corresponding to the VPN interface.06-20-2013
20120204068HIGH-VOLUME DISTRIBUTED SCRIPT ERROR HANDLING - Various embodiments include a method and system for high-volume distributed script error report handling. A group of user terminals may be selected to report errors, where the group of user terminals is a subset of user terminals having open user session and the group of user terminals is smaller than a predetermined threshold value. An error report, generated by a user terminal in response to a script error, may then be received, where the user terminal is in the group of user terminals selected to report errors. The received error report may then be processed to create a processed error report. The processed error report may then be presented to a service user.08-09-2012
20110154136INFORMATION PROCESSING APPARATUS, METHOD FOR CONTROLLING INFORMATION PROCESSING APPARATUS, AND STORAGE MEDIUM - An information processing apparatus includes a display control unit, a generation unit, and a notification unit. The display control unit displays a device for executing a particular function on a display device. The displayed device includes separate webpages and the separate webpages include a webpage for setting to make the particular function usable. In response to a user selecting the device displayed on the display device, the generation unit generates a uniform resource locator (URL). The generated URL represents the webpage for setting to make the particular function usable. The notification unit notifies the URL generated by the generation unit to a web browser included in the information processing apparatus.06-23-2011
20080320343Web page error reporting - An error in a web page displayed on a device is detected. The error is assigned to a bucket to indicate a type of the error, and a record describing the current state of the device is generated. Both an indication of the bucket and the record describing the current state of the device are then sent to a server. At the server, error information including error records and bucket identifiers are received from multiple devices. Each error record describes a current state of one of the multiple devices at a time when an error in a web page displayed on the one device was detected. Each bucket identifier corresponds to one of the error records and describes a type of the error associated with that error record. The error records are grouped into multiple baskets based at least in part on the current state information in the error records.12-25-2008
20110055642ARTICLE INFORMATION MANAGEMENT APPARATUS AND ARTICLE INFORMATION MANAGEMENT METHOD - A storage unit which stores table data defining information about each article sold in a store, a receiving unit which receives update data for the table data sent from an external device at a predetermined transmission time, a determination unit which determines whether the update data is received by the receiving unit or not during a lapse of a predetermined time from the transmission time, and a notification unit which notifies that the update data fails to arrive, when the determination unit determines that the update data is not received, are provided.03-03-2011
20110055641DATA CORRUPTION DETECTION - In general, this disclosure relates to various techniques for detecting corrupt bits in a data stream. The techniques may allow a data storage device to detect corrupt bits prior to transformation of the data stream and subsequent to transformation of the data stream. A data storage device may include a first error-related code generating unit configured to generate a first error-related code based on received data and combine the first error-related code and the received data to generate a first data stream. The data storage device may further include a transform unit configured to transform the first data stream to a transformed data stream. The data storage device may also include a second error-related code generating unit configured to generate a second error-related code based on the transformed data stream.03-03-2011
20100325496SYSTEM AND METHOD FOR AUTOMATICALLY DEPLOYING A NETWORK DESIGN - A system and method for automatically deploying a network design is provided. Design deployment may be automated by a system that receives a machine-readable network design as an input, validates design topology requirements, and automatically deploys the design over actual hardware elements without manual intervention. Thus, the system and method provided may eliminate errors and streamline network design deployment, which may be particularly useful in a network characterized by a complex design, which may be difficult and tedious to configure manually.12-23-2010
20080256401Information Processing Apparatus, Information Processing System, Information Processing Method and Computer Program - The present invention is directed to an information processing system composed of plural information processing units adapted for mutually executing data communication, and for executing data processing in which communication data has been applied. The first entity A transmits error notification data on the basis of error detection to execute initial state return processing on the condition that data reception after error notification data has been transmitted is made, and the second entity B transmits error notification data on the basis of error detection to execute initial state return processing on the condition that transmit processing of error notification data is executed. Thus, the both entities A and B can return to the initial state in a manner synchronous with each other. As a result, it becomes possible to perform reliable error recovery and data processing restart.10-16-2008
20110072322SYSTEM, USER INTERFACE DISPLAY CONTROL METHOD, SERVER, INFORMATION PROCESSING APPARATUS AND STORAGE MEDIUM - A server provides a file to display a user interface to an information processing apparatus in accordance with a request from the information processing apparatus, and instructs the information processing apparatus to send the device information of the information processing apparatus to the server. The information processing apparatus acquires the device information of the information processing apparatus in accordance with the instruction, and sends, to the server, the device information of the information processing apparatus together with the request of the file to display the user interface. The server receives the device information of the information processing apparatus, and provides, to the information processing apparatus, the file to display the user interface based on the device information of the information processing apparatus. The information processing apparatus displays, based on the provided file, the user interface based on the device information of the information processing apparatus.03-24-2011
20100293419AUTHORING TOOLS AND METHODS FOR IMPLEMENTING THE SAME - The present principles provide new tools (i.e., applications) for use in authoring Blu-Ray Discs and other media which, when used in conjunction with BD-Jive Player, the author can provide any required additional information using a user interface (UI) that does not require XML or Java coding. The user interface (UI) allows the author to express the information more generally (i.e., without having knowledge of Java coding or XML) and then the authoring tools produces the relevant XML file and Java code, as needed.11-18-2010
20110126061COMPREHENSIVE APPLICATION PROGRAMMING INTERFACES FOR HANDLING LOGICAL VOLUME MANAGER - Some embodiments of a system and a method to provide comprehensive application programming interfaces to a logical volume manager have been presented. For instance, a processing device running on a server may provide a library having a set of application programming interfaces to interface an application and a logical volume manager (LVM). In response to an error occurring while running the application in operation with the LVM, the processing device may return an error string in a natural language, a piece of programming code associated with the error, and an error code associated with the error using one or more of the set of application programming interfaces.05-26-2011
20110138237Feedback method and processing system for policy installation failures - A feedback method and a processing system for policy installation failures are applied in communication technical field, which is favorable for an Access Resource Admission Control Function (A-RACF) to accurately grasp the detailed information of policy installation failure enforced by the Resource Control Enforcement Function (RCEF), therefore the efficiency of downwardly sending the policies for installation next time is improved. The method includes: when the installation of the policies downwardly sent from the A-RACF to the RCEF is failed, the RCEF generates a feedback message to be sent to the A-RACF, wherein the feedback message includes error reasons of the policy installation failures.06-09-2011
20110138236APPARATUS AND METHOD FOR PROVIDING VISUAL INTERFACE FOR INFORMATION OF ERROR GENERATED IN MULTITHREAD TESTING - A visual interface providing method for efficiently providing information about errors occurring in a multi-thread operation state. Error log information about at least one error generated during multi-thread processing of program code may be generated. The error log information may be converted into a markup language file according to a predetermined document type definition that specifies at least one information item used for a visual interface with respect to an error. The visual interface may be provided by rendering the markup language file, wherein the visual interface includes thread information including at least one of general information about at least one thread in which an error has occurred and error information about the error, and time information about a time period during which the at least one thread is executed.06-09-2011
20100180164INFORMATION PROCESSING APPARATUS AND DISPLAY CONTROL METHOD - An information processing apparatus which manages a document file to be stored includes a creating unit for creating an output job which is output to an image forming apparatus according to an instruction to an icon of the document file displayed on a display unit, a job management unit for managing the output job by relating a job ID for identifying the output job to a file ID of the document file when the output job is created by the creating unit, an acquirement unit for acquiring from the image forming apparatus the job ID of the output job in which processing ends in error, and a first display control unit for changing an icon display state of an a document file including a file ID specified by the job ID acquired by the acquirement unit and the job ID managed by the management unit, from a normal display state to an error display state.07-15-2010
20100180163METHOD AND DEVICE FOR SWITCHING BETWEEN AGENTS - In some embodiments, a system for communication between agents in a point-to-point interconnection system includes at least one initiator agent capable of dispatching at least one message destined for at least one determined receiver agent; at least one intermediate agent capable of forwarding at least one message to at least one determined receiver agent; at least one receiver agent capable of receiving at least one message originating from an initiator agent via at least one intermediate agent; and means of error detection and means of erroneous message marking. In some embodiments, a receiver agent includes means for formulating an error message and means for sending the error message to the initiator agent so as to warn the said initiator agent of the presence of an error.07-15-2010
20110016363ABNORMALITY DETECTING APPARATUS FOR COMMUNICATION TERMINAL AND ABNORMALITY DETECTING METHOD FOR COMMUNICATION TERMINAL - An abnormality detection apparatus for communication terminal that detects an abnormality based on terminal information regarding operations and callings on the communication terminal, and an abnormality detection method are provided to prevent frauds using communication terminals such as a telephone set. A abnormality detection apparatus for communication terminal, including: a pattern model storage unit configured to store behavior pattern models as a probabilistic model of transition relations of events relevant to operations and calls on a communication terminal; a terminal information obtaining unit configured to detect terminal information about the operations and the calls on the communication terminal; a pattern determination unit configured to determine whether or not a current behavior pattern is a normal behavior pattern by comparing the terminal information detected by the terminal information obtaining unit with the behavior pattern models stored in the pattern model storage unit; and a warning generation unit configured to output predetermined warning information when the pattern determination unit determines that the terminal information detected by the terminal information obtaining unit is not within a normal behavior pattern.01-20-2011
20110191642METHOD AND APPARATUS FOR PROVIDING INTELLIGENT ERROR MESSAGING - A method and apparatus for providing intelligent error messaging is disclosed wherein a user of a mobile communications device is provided with descriptive error messaging information to assist the user in overcoming errors associated with the processing of electronic messages and data.08-04-2011
20100122125VOLUME AND FAILURE MANAGEMENT METHOD ON A NETWORK HAVING A STORAGE DEVICE - A SAN manager acquires configuration information from devices constituting a SAN and produces a corresponding relationship between a host computer and a virtual volume (virtual volume mapping) and a corresponding relationship between the host computer and a real volume (real volume mapping). Based on those pieces of mapping information, the SAN manager outputs a corresponding relationship between virtual and real volumes. Meanwhile, the failure notification messages received from the in-SAN devices are construed to detect and output an influence of the failure upon the access to a real or virtual volume. Furthermore, when receiving a plurality of failure notifications from the devices connected to the SAN, the plurality of failure notifications are outputted with an association based on the corresponding relationship between real and virtual volumes.05-13-2010
20090300438Connection monitoring method, connection monitoring apparatus, and connection monitoring system - A connection monitoring apparatus determines whether the connection monitoring apparatus is communicatively connected to the customer apparatus at a regular connection time. When the connection monitoring apparatus is not communicatively connected to the customer apparatus at the regular connection time and the present time falls within the support contract time of a customer, the connection monitoring apparatus issues a connection fault notification. When the connection monitoring apparatus is not communicatively connected to the customer apparatus at the regular connection time and the present time does not fall within the support contract time of the customer, the connection monitoring apparatus suppresses the connection fault notification from being issued and issues the connection fault notification at the next support contract time of the customer.12-03-2009
20090300437DATA REPOSITORY AND ANALYSIS SYSTEM FOR REMOTELY MANAGED TEST AND MONITORING DEVICES - A data repository and analysis system manages test and monitoring end devices through hub/routing functionality implemented on custom or generic platform devices and wired and/or wireless communication with a backbone infrastructure. Hub/routing devices manage test and monitoring end devices locally collecting data, configuring the end devices, etc. Data collected by the hub/routing devices is gathered at the data repository and analysis system, which also manages the hub/routing devices by sending them instructions, monitoring their operations, updating operational parameters, and the like. In addition to analyzing gathered data and providing reports to designated third parties, the data repository and analysis system may monitor alert conditions based on gathered data and provide alerts to designated recipients if such a condition is detected.12-03-2009
20090292959METHOD AND APPARATUS FOR CHECKING INSTALLED AND EXECUTED SYSTEMS - A method and apparatus for comparing two computing platforms installed with instances of an application, a portal or another computerized unit, wherein one computerized unit malfunctions when executed by the corresponding computing platform.11-26-2009
20100023815MANAGING APPARATUS, MANAGING METHOD, MANAGING SYSTEM AND COMPUTER PRODUCT - An apparatus accepts an injustice (grievance) report containing injustice report source terminal information for identifying a terminal device transmitting the injustice report and injustice content holding terminal information identifying a terminal device holding the content altered from the original content and content identification information for identifying the content; accesses a correspondence relation recording unit recording, in association with content identification information identifying the content, notification destination terminal information identifying a terminal device to which the content holding terminal information is notified, and content holding terminal information notified to the notified terminal device; determines that the injustice report accepted by the injustice report accepting is false and discards the false injustice report, when the injustice report source terminal information contained in the injustice report is not coincident with the notification destination terminal information recorded in the correspondence relation recording unit.01-28-2010
20090164853SYSTEMS AND METHODS FOR REMOTE MONITORING IN A COMPUTER NETWORK - Systems and methods for providing automated problem reporting in elements used in conjunction with computer networks are disclosed. The system comprises a plurality of elements that perform data migration operations and a reporting manager or monitor agent which monitors the elements and data migration operations. Upon detection of hardware or software problems, the reporting manager or monitor agent automatically communicates with elements affected by the problem to gather selected hardware, software, and configuration information, analyzes the information to determine causes of the problem, and issues a problem report containing at least a portion of the selected information. The problem report is communicated to a remote monitor that does not possess access privileges to the elements, allowing automated, remote monitoring of the elements without compromising security of the computer network or elements.06-25-2009
20090024881SYSTEM AND METHOD FOR DEBT VALUATION - A method of evaluating and acquiring charged-off debt portfolios that includes providing a seller with an assessment mechanism for the debt portfolio, receiving from the seller a proposed price and debt account information for the debt portfolio based on the use of the assessment mechanism, and determining whether to acquire the debt portfolio based on the use of the assessment mechanism. The method may include a computer implemented method of assessing a portfolio of debt accounts using an assessment mechanism that includes collecting debt account information, storing the debt account information in an account record, creating a debt portfolio, and valuating the debt portfolio.01-22-2009
20120210178Method for Operating a Bus System, in particular a CAN Bus - A method for operating a bus system, in particular a CAN bus is disclosed. Several stations can be connected to the bus system. A transmitted message has an identifier, wherein a certain identifier (for example, IDENT) always may be used only by a single station. Each of the stations compares the identifier of a transmitted message with the identifiers the station itself uses (for example, IDENT08-16-2012
20090006909Methods and apparatus for event logging in an information network - Methods and apparatus for logging, analysis, and reporting of events such as reboots in a client device (e.g., consumer premises equipment in a cable network) using applications. In one aspect, an improved event logging and monitoring system is provided within the device with which the application(s) can interface to record event or error data. In one exemplary embodiment, the client device comprises a digital set-top box having Java-enabled middleware adapted to implement the various functional aspects of the event logging system, which registers to receive event notifications (including resource exhaustion data) from other applications running on the device. The network operator can also optionally control the operation of the logging system remotely via a network agent. Improved client device and network configurations, as well as methods of operating these systems, are also disclosed.01-01-2009
20120060065WEB PAGE ERROR REPORTING - An error in a web page displayed on a device is detected. The error is assigned to a bucket to indicate a type of the error, and a record describing the current state of the device is generated. Both an indication of the bucket and the record describing the current state of the device are then sent to a server. At the server, error information including error records and bucket identifiers are received from multiple devices. Each error record describes a current state of one of the multiple devices at a time when an error in a web page displayed on the one device was detected. Each bucket identifier corresponds to one of the error records and describes a type of the error associated with that error record. The error records are grouped into multiple baskets based at least in part on the current state information in the error records.03-08-2012
20120017127COMPUTER SYSTEM MANAGEMENT METHOD AND MANAGEMENT SYSTEM - There is provided a failure analysis function capable of reducing the time required to resolve a failure in a piece of equipment to be monitored. When the failure analysis function senses that the status of a piece of equipment which had been abnormal has returned to normal, it displays, of failure analysis results, one based on an equipment abnormality which has been resolved in a GUI separately from the other analysis results. If a failure analysis result is derived based on a plurality of failure events, the failure analysis function displays the failure analysis result in the GUI separately from the other failure analysis results when all of the failure events are confirmed to be resolved (see FIG. 01-19-2012
20120023379STORAGE DEVICE, STORAGE SYSTEM, AND CONTROL METHOD - A storage device stores the types of errors together with the details of processes to be executed by a control device that controls the storage device when an error occurs so as to associate the types of the errors with the details of the processes. The storage device detects an error that occurs therein and determines the type of the detected error. The storage device acquires the details of the stored process associated with the determined type of the error and transmits the acquired details of the process to the control device. More specifically, the storage device is controlled by the control device such that the transmitted details of the process are executed.01-26-2012
20120159268Alerting Recipients to Errors Occurring when Accessing External Services - A hosting provider operates a server system that provides a service to one or more tenants. The server system receives configuration data from the tenants. As part of providing the service to a given tenant, the server system attempts to access an external service due to the configuration data received from the given tenant identifying the external service. Service access errors can occur when attempting to access the external service. In response to determining that an error has occurred when attempting to access the external service, the server system sends a service access alert to a recipient associated with the given tenant. The service access alert notifies the recipient that the error has occurred.06-21-2012
20110078520INFORMATION PROCESSING APPARATUS, METHOD OF CONTROLLING INFORMATION PROCESSING APPARATUS, AND CONTROL PROGRAM - An information processing apparatus includes a processing device and a management device managing the processing device, wherein the processing device includes a first storage device for storing a first program, a first processor that executes the first program, detects an error occurring in the processing device, and extracts partial information which is part of information stored in the first storage device when the error is detected in the processing device through the execution of the first program, and a first control device that transmits the extracted partial information to the management device, and wherein the management device includes a second control device connected to the first control device and that receives the transmitted partial information from the processing device; and a second storage device that stores the received partial information.03-31-2011
20110083047SYSTEM, METHOD, AND COMPUTER PROGRAM PRODUCT FOR SENDING FAILURE INFORMATION FROM A SERIAL ATA (SATA) SOLID STATE DRIVE (SSD) TO A HOST DEVICE - A system, method, and computer program product are provided for sending failure information from a solid state drive (SSD) to a host device. In operation, an error is detected during an operation associated with a Serial ATA (SATA) solid state drive. Additionally, a command is received for failure information from a host device. Further, the failure information is sent from the solid state drive to the host device, the failure information including failure information associated with the solid state drive.04-07-2011
20110099436EXPEDITED TRANSACTION FAILURE HANDLING BY LEVERAGING A RELIABLE MESSAGE TRANSPORT PROTOCOL TO ASSIST DETECTION OF DISCARDED PROCESSING - A method and system for immediate failure checking for lost message processing comprises receiving a first message of a web-service transaction comprising first message sequence information at a computing device in a transaction environment of a target web service, storing a first record of the first message within the computing device, receiving a subsequent message comprising corresponding message sequence information at the computing device, storing a second record of the subsequent message within the computing device, comparing the first message sequence information with the subsequent message sequence information using the computing device, identifying a transaction error using the computing device, if the subsequent message is not an initial message in a sequence of messages based on the comparing, reporting the transaction error from the computing device, and aborting processing of the web-service transaction if the transaction error has occurred, using the computing device.04-28-2011
20090132871SYSTEM AND METHOD FOR DETECTING ERRORS IN ELECTRONIC DOCUMENT WORKFLOW - A system and method for detecting errors in a document transfer scheme. A user submits an electronic document transfer scheme to the document processing device including document handling instructions. The electronic document transfer scheme is then received by the document processing device and parsed, via the controller, to extract data representative of the destination designated by the scheme. Preferably, the destination data contained in the scheme provides the document processing device with a location to which a copy of an electronic document is to be sent. The source/destination information is then input as an arc on a graph, so as to generate a representation of the workflow associated with the document transfer scheme. A determination is then made, from the graph, whether the submitted electronic document transfer scheme represents at least one cycle on the graph. When it is determined, from an algorithmic query of the graph, that an infinite document transfer scheme exists, a notification is sent to the user submitting the most recent document transfer scheme.05-21-2009
20120131394DETECTION METHOD FOR CONFIGURATION OF POWER SUPPLY UNITS AND DETECTION SYSTEM USING THE SAME - A detection method for configuration of power supply units and a detection system using the same are provided. The detection method includes: storing a production information setting about configuration of power supply units in a field replace unit, in which the production information setting includes a number setting and a location setting; sensing actual configuration number and location of the power supply units by a sensing unit so as to obtain an actual configuration information; and reading the production information setting and the actual configuration information and comparing them by a controller, in which the controller determines that the detection is passed when the actual configuration information matches the number setting and the location setting; and the controller outputs an unusual message when the actual configuration information does not match the number setting and the location setting.05-24-2012
20120216082Network Fault Management in Busy Periods - A method retrieves an event record that identifies a network device that generated the event and that contains a timestamp indicating when the event was generated. A key period of use associated with the generating network device is also retrieved. If the time of the event is within the retrieved key period, the event record is modified to show that the event is within the retrieved key period. Using information in the modified event record, the event and an indication that the event is within the retrieved key period is displayed.08-23-2012
20120216083SERVER NETWORK DIAGNOSTIC SYSTEM - Methods and systems for implementing such methods for providing server fault notifications, diagnostic and system management information may include, but are not limited to: receiving a network fault status request input; illuminating one or more server node fault indicators for one or more degraded server nodes having one or more faults; receiving a server node fault status request input for a degraded server node having one or more faults; and displaying one or more diagnostic service notifications for one or more faults of the degraded server node.08-23-2012
20100205487INFORMATION PROCESSING APPARATUS, INFORMATION PROCESSING METHOD, PROGRAM AND INFORMATION PROCESSING SYSTEM - There is provided an information processing apparatus including an application processing unit that executes open processing by calling a socket processing unit, causes connect processing to start by specifying an IP address and a port number of the other apparatus stored in a storage unit as a connection destination of the socket and also specifying a non-block mode, causes select processing to start by specifying to monitor whether the socket becomes writable with a timeout function, and determines whether information indicating that the socket has become writable is output from the socket processing unit before the timeout occurs.08-12-2010
20100174952METHODS AND APPARATUS FOR COLLECTING AND DISPLAYING PERFORMANCE METRICS FROM A WEB SITE - A system obtains a script containing at least one transaction to be performed with the web site, the at least one transaction defining a sequence of page requests identifying at least one web page to obtain from the web site. The system executes the script to perform the at least one transaction, performance of the at least one transaction including retrieving the sequence of the at least one web page. The system detects a capture event associated with the at least one web page, and in response to the capture event, captures content of the at least one web page. The system packages the content of the at least one web page into a container capable of being rendered, such that the container provides a plurality of components associated with the at least one captured web page, and delivers the container to a repository.07-08-2010
20120317448SENDING NETWORK REJECT/ERROR CODES FROM A TERMINAL ADAPTOR TO TERMINAL EQUIPMENT THROUGH AN AT COMMAND INTERFACE - Error information is sent from a terminal adaptor that accesses a wireless network to terminal equipment coupled to access the wireless network through the terminal adaptor. The error information is sent in response to existence of any one of a plurality of errors conditions with respect to access to the wireless network. The error information includes an error type identifying a domain associated with a source of the error condition being reported and an error code providing a reject error cause for the error condition. One of the error conditions may include an unsolicited error received by the terminal adaptor from the wireless network or when a request by the TA is ignored by the wireless network.12-13-2012
20120179939ENTERTAINMENT KIOSK ERROR HANDLING AND TROUBLESHOOTING METHOD - An entertainment kiosk error handling and troubleshooting method which facilitates correct of errors from a remote computer. An example method includes operating a camera for capturing images within the entertainment kiosk by a processor within the entertainment kiosk, detecting an error by the processor, associating recently captured images with the error, and sending an alert to a remote computer by the processor.07-12-2012
20120179940NOTICE OF RESTORED MALFUNCTIONING LINKS - Embodiments include devices, systems, methods, and articles of manufacture that facilitate sending notices that a previously identified malfunctioning link or pointer has been restored or otherwise rendered useable. Embodiments can include systems with a registry wherein when a user discovers that a link is not functioning properly the registry may register the malfunctioning link, may facilitate further queries of the malfunctioning link, and may provide updates to one or more user portals that the previously malfunctioning link or pointer is no longer malfunctioning.07-12-2012
20110107159METHODS AND APPARATUS FOR DETECTING REMOTE CONTROL ERRORS IN CONTROLLED DEVICES - Apparatus, systems and methods are described that facilitate the detection of errors within a remote control for a controlled device. A remote control detects an error condition during operation and transmits information regarding the error to a controlled device. The information regarding the error may be analyzed to determine the source of the problem in the remote control and/or possible solutions.05-05-2011
20120254675METHOD AND SYSTEM FOR DISTRIBUTED PROCESSING OF ALERTS - A distributed computing system includes a plurality of intercommunicating component machines. In a method for alert processing, when a component machine fails to perform an operation, and no alert information regarding that operation is currently stored by that component machine, peer machines among the component machines are identified with regard to the operation. Notification is sent to the peer machines regarding failure to perform the operation, notifying the peer machines to store alert information regarding the operation. The component machine stores the alert information regarding the operation and issues an alert corresponding to the failure to perform the operation. A computer readable medium containing executable instructions is also described.10-04-2012
20120221901ERROR REPORT MANAGEMENT - Apparatuses, systems and methods are provided for managing error reporting in an information technology environment in which a plurality of information technology devices are connected to a network.08-30-2012
20080301506 SYSTEM DIAGNOSTICS WITH DYNAMIC CONTEXTUAL INFORMATION OF EVENTS - A network device and a method for monitoring operational messages is described. The method comprises monitoring an occurrence of an operational message of the network device, and storing dynamic context information at the time that the operational message occurred. The stored dynamic context information is then associated with the operational message. The operational message (e.g., a syslog message) may be stored together with the dynamic context information in a metalog memory and may comprise a snapshot of a procedure stack, the procedure stack including information indicative of a sequence of procedure invocations.12-04-2008
20110004791SERVER APPARATUS, FAULT DETECTION METHOD OF SERVER APPARATUS, AND FAULT DETECTION PROGRAM OF SERVER APPARATUS - It is an object to enable mapping of even a logical resource with a physical resource used by a respective host OS/guest OS. An agent execution unit 01-06-2011
20100100777MESSAGE HANDLING IN A SERVICE-ORIENTED ARCHITECTURE - A service call to a backend system is initiated by a user interface in a service-oriented architecture. Thereafter, a service answer is received from the backend system encapsulating a backend error object. The backend error object is mapped to a front end error object. A front end error message can later be presented to a user in the user interface that is derived from the front end error object. Related apparatus, systems, techniques and articles are also described.04-22-2010
20110047418SYSTEMS AND METHODS FOR USING RULE-BASED FAULT DETECTION IN A BUILDING MANAGEMENT SYSTEM - A controller for a building management system includes a system of rules for detecting faults in the building management system. The rules include content conditions and trigger conditions. The content conditions are not checked until one or more of the trigger conditions are met. A rule-based fault detection engine may be implemented by a low level building equipment controller. One or more thresholds for a rule may be automatically or manually adjusted.02-24-2011
20110214024Method of Collecting and Correlating Locking Data to Determine Ultimate Holders in Real Time - A technique for collecting and correlating locking data collects and correlates information on a plurality of programs waiting on or holding a plurality of resources in a multi-computer database system. The technique identifies a program executing on one computer of the multi-computer database system that is waiting on a resource. The technique also identifies a second program, executing on another computer, as the ultimate holder of the resource. An operator display screen displays information corresponding to the first program and the second program. The operator display screen may be switched between a multiline display format and a single line display format. The collection, identification, and display of the locking data is performed periodically, to allow the operator to discover locking problems and take a desired corrective action.09-01-2011
20110239059DISPLAY SCREEN CONTROL DEVICE, DISPLAY SCREEN CONTROL METHOD, AND COMPUTER READABLE MEDIUM - A display screen control device comprises: a communicating part for performing data communication with a web server; a browser for acquiring a display screen available for the user to make the entry operation from the web server via the communicating part and displaying the acquired display screen on a display part; an error detecting part for detecting whether or not a display error of a content contained in the display screen acquired by the browser is occurred with the display screen being displayed; an error determining part for determining whether or not the content in which the display error is detected is necessary for the user to continue the entry operation when the display error is detected by the error detecting part; and an annunciation controlling part for controlling displaying or not displaying an annunciation image to alert the user to again acquire the display screen on the display part.09-29-2011
20120278667CONTEXT-BASED ERROR INDICATION METHODS AND APPARATUS - A media player may occasionally be unable to play or continue to play a particular item of media. When that occurs, the media player outputs an error indication that is related to the type of media that the problem media item is representative of. For example, if the problem item is a movie, then the media player may display an error indication having the appearance of broken movie film. If the problem media item is music, then the media player may display an error indication having the appearance of a broken compact disc (“CD”). Thus whatever the type of media that is not playing, the media player outputs an error indication that is appropriate for that type of media. The error indications output by the player are therefore context-based or media-appropriate.11-01-2012
20120096320SOFT FAILURE DETECTION - A method, system, and computer program product detect soft failures as follows. A set of artifacts being generated by at least one process in a system is monitored. A number of artifacts being generated by the process is determined to be below a given threshold in response to the monitoring. The process is monitored in response to the determination. A current state of the process is determined in response to the analyzing. A notification is generated in response to the current state of the process including a set of abnormal behaviors.04-19-2012
20120102373METHOD AND APPARATUS FOR ERROR VIDEO CREATION, PLAYBACK AND REPORTING - A computer system records screenshots associated with a user session. In response to an error in a user application that has occurred during the user session, the computer system terminates the recording and creates a video file from the recorded screenshots. While notifying the user about the error, the computer system allows the user to select an option to play back the created video. In response to a user selection, the computer system plays back the video from a local store.04-26-2012
20100199133METHODS FOR USING THE ADDRESSING, PROTOCOLS AND THE INFRASTRUCTURE OF EMAIL TO SUPPORT NEAR REAL-TIME COMMUNICATION - A method for transmitting time-based media across a network. The method involves receiving at a server a message including time-based media intended for a recipient using a globally addressable email address associated with the recipient. Once the email address is defined, it is determined if the domain of the recipient is either outside or inside the one or more domains of the server. If outside, the method involves using a first DNS lookup result of the globally addressable email address to determine if the recipient receives a near real-time communication service and to ascertain a delivery route to deliver the time-based media of the message to the recipient using a near real-time communication protocol. If the first lookup result is positive, the time-based media of the message is progressively and simultaneously transmitted to the recipient as the time-based media is being created. If the first DNS lookup is negative, then a second DNS lookup result is used to determine if the email address receives an email service. If so, then the time-based media of the message is sent to the recipient in a file attached to an email. If the email address is within the one or more domains of the server, then the time-based media is transmitted to the recipient either progressively or as an attachment to an email depending on the services provided to the recipient.08-05-2010
20100199132SYSTEMS, METHODS AND COMPUTER PROGRAM PRODUCTS FOR REMOTE ERROR RESOLUTION REPORTING - A method for reporting error resolution information according to one embodiment includes identifying an error; tracking information output to a user when attempting to resolve the error; and sending error resolution data to a remote system, the error resolution data comprising at least a representation of the error and at least a representation of some of the information output to the user. Additional systems, methods, and computer program products are also presented.08-05-2010
20130013967SYSTEMS AND METHODS FOR REMOTE MONITORING IN A COMPUTER NETWORK - Systems and methods for providing automated problem reporting in elements used in conjunction with computer networks are disclosed. The system comprises a plurality of elements that perform data migration operations and a reporting manager or monitor agent which monitors the elements and data migration operations. Upon detection of hardware or software problems, the reporting manager or monitor agent automatically communicates with elements affected by the problem to gather selected hardware, software, and configuration information, analyzes the information to determine causes of the problem, and issues a problem report containing at least a portion of the selected information. The problem report is communicated to a remote monitor that does not possess access privileges to the elements, allowing automated, remote monitoring of the elements without compromising security of the computer network or elements.01-10-2013
20120151284Recording Method Calls that Led to an Unforeseen Problem - A technique assists in resolving problems by aiding in the determination of the root cause of the problem. The technique allows recording of information about methods of executing applications that encounter problems, even if the method was not previously marked for recording. Upon detection of a problem, the method and all other methods on the current execution stack may be marked for retrospective recording. When each method exits, information about entry conditions and exit conditions of each method may be recorded for presentation to a user of the application for problem resolution.06-14-2012
20110161746INFORMATION PROCESSING APPARATUS, CONTROL METHOD OF INFORMATION PROCESSING APPARATUS, AND INFORMATION PROCESSING SYSTEM - A reception unit receives, in a case where an error has occurred in an image forming apparatus during execution of a designated job, error information indicating that the error has occurred. An acquisition unit acquires information indicating that it is designated to skip the error and to execute the job in the image forming apparatus. A determination unit determines, in a case where the acquisition unit acquires the information, whether or not to continue to display the error information depending on a type of the error. A control unit continues, in a case where the determination unit determines that the error information is continued to be displayed, to display the error information, and ceases, in a case where the determination unit determines that the error information is not continued to be displayed, to display the error information.06-30-2011
20130173969TRANSMISSION DEVICE, TRANSMISSION SYSTEM, AND FAULT NOTIFICATION METHOD - A link failure information transmission unit 07-04-2013
20080256400System and Method for Information Handling System Error Handling - Non-fatal errors at an information handling system link are managed by firmware of the information handling system. For example, a PCI Express link controller initiates an SMI interrupt upon detection of a non-fatal error associated with the PCI Express link. A non-fatal error monitor associated with an SMI handler in the BIOS of the information handling system receives the interrupt, determines the component of the information handling system associated with non-fatal error and issues an error message if the non-fatal error meets a predetermined condition, such as a predetermined number of errors associated with the component.10-16-2008
20080229160CONTROLLING SOFTWARE FAILURE DATA REPORTING AND RESPONSES - User input defines transmission filter rules to be met when sending an error report to a support provider. User input also defines collection filter rules to be met when including failure data within an error report. Error reports corresponding to crash failures at clients are filtered with the transmission filter rules to determine which of the error reports to send to the support provider, and each error report to be sent to the support provider is further filtered to remove any failure data that fails to satisfy the collection filter rules. Each error report that satisfies the transmission filter rules, along with the failure data satisfying the collection filter rules, is sent to the support provider for analysis. Standard and or custom failure responses corresponding to the failures at the clients may be retrieved and sent to the clients in accordance with the collection filter rules.09-18-2008
20130179739SERVICE MANAGEMENT DEVICE, DISPLAY METHOD, AND INFORMATION STORAGE MEDIUM - Disclosed is a unit for allowing a user, when any error occurs in a service, to easily ascertain the degree of influence on the service provision due to the error. In order to solve the above-described problem, there is provided a service management device including a graphing unit that graphically displays, on an identical time series graph, an access frequency to a predetermined service provided on a computer network and a predicted access frequency to the service in a state where no error occurs in the service, and displays an error occurrence time, on the time series graph, when the error occurs in the service.07-11-2013
20080215933CONTROLLING SOFTWARE FAILURE DATA REPORTING AND RESPONSES - User input defines transmission filter rules to be met when sending an error report to a support provider. User input also defines collection filter rules to be met when including failure data within an error report. Error reports corresponding to crash failures at clients are filtered with the transmission filter rules to determine which of the error reports to send to the support provider, and each error report to be sent to the support provider is further filtered to remove any failure data that fails to satisfy the collection filter rules. Each error report that satisfies the transmission filter rules, along with the failure data satisfying the collection filter rules, is sent to the support provider for analysis. Standard and or custom failure responses corresponding to the failures at the clients may be retrieved and sent to the clients in accordance with the collection filter rules.09-04-2008
20130097465SYSTEMS AND METHODS FOR MONITORING VOICE SERVICE FEATURE FAILURES IN A TELECOMMUNICATION NETWORK - A method includes receiving multiple alarm messages, each being associated with a failure associated with a service feature available within a telecommunication network. A failure rate for a type of failure having a common set of service feature failure characteristics is determined from the alarm messages received. When the failure rate exceeds a threshold, a maintenance ticket is generated automatically.04-18-2013
20110219273SYSTEM, METHOD AND COMPUTER PROGRAM PRODUCT FOR TESTING AN ASPECT OF A USER INTERFACE DETERMINED FROM A DATABASE DEDICATED TO THE TESTING - In accordance with embodiments, there are provided mechanisms and methods for testing an aspect of a user interface determined from a database dedicated to the testing. These mechanisms and methods for testing an aspect of a user interface determined from a database dedicated to the testing can provide a testing dedicated database of aspects of a user interface. The ability to provide a testing dedicated database of aspects of a user interface can enable testing of the user interface without the limitations otherwise associated with a database of aspects of the user interface that is utilized when publishing the database.09-08-2011
20080201617Network device and network system - A network device and a network system are disclosed. The network device (08-21-2008
20080201616REDUNDANT STORAGE CONTROLLER SYSTEM WITH ENHANCED FAILURE ANALYSIS CAPABILITY - A redundant storage controller system that robustly provides failure analysis information (FAI) to an operator of the system is disclosed. The system includes first and second storage controllers in communication with one another, such as via a PCI-Express link. When one of the controllers fails, the FAI is transferred from the failed controller to the surviving controller over the link. The operator issues a command to the surviving storage controller, which responsively provides the FAI. In one embodiment, the failed storage controller writes the FAI to the second storage controller. In one embodiment, each storage controller periodically writes the FAI before there is a failure. In one embodiment, the second storage controller reads the FAI from the failed storage controller. The FAI may include boot logs, crash logs, debug logs, and event logs. The FAI may also be written to a disk drive connected to the controllers.08-21-2008
20100318859PRODUCTION CONTROL FOR SERVICE LEVEL AGREEMENTS - The illustrative embodiments described herein provide a computer implemented method, apparatus, and computer program product for managing a batch production system. In an illustrative embodiment, an application forecast is generated for a set of batch jobs in a critical path of a batch application. The application forecast comprises a sum of execution times for the batch jobs in the critical path. In response to detecting an abend from production data generated during the execution of the batch application, the abend is mapped against known abends in an abend database to identify a set of abend solutions. Thereafter, a notification is generated which comprises at least one of a status of the batch application and the set of abend solutions, wherein the status is generated based on the application forecast.12-16-2010
20120284573TOUCH-SENSITIVE USER INPUT DEVICE FAILURE PREDICTION - Detection of degradation of a touch-based user input device may allow for notifying a user of an impending failure of the touch-sensitive user input device so that the device may be taken out of service or repaired. Systems for detecting degradation of a touch-based user input device may carry out one or more operations including, but not limited to: determining that a signal indicative of a user touch is erroneous; providing a user notification indicative of a degradation of the touch-based user input device in response to determining that a signal indicative of a user touch is erroneous.11-08-2012
20130185605IMAGE FORMING APPARATUS, TERMINAL APPARATUS, INFORMATION PROCESSING METHOD, INFORMATION PROCESSING PROGRAM AND COMPUTER READABLE RECORDING MEDIUM - An apparatus has a display for an operation operated by an application program. The apparatus includes an operation screen displayer that displays an operation screen in the display. The application program is an object to be operated in the operation screen. The apparatus also includes a rule violation displayer that displays that a rule violation has occurred in the display, the rule violation occurring when a processing request from the application program exceeds a predetermined allowable range of an operation condition. A manager switches the display, by the rule violation displayer, from the operation screen to a screen showing a rule violation notice that the rule violation has occurred, in response to the processing request, if it is determined that the processing request is the rule violation based on information as to an operation authority permitted to the application program.07-18-2013
20110307746Systems and Methods for Intelligent and Flexible Management and Monitoring of Computer Systems - Systems and methods for intelligent and flexible management and monitoring of computer systems are provided using platform management controllers (PMCs) located on circuit boards of a computer system. The PMCs provide for enhanced circuit board certification and security, enhanced systems monitoring and reporting, and enhanced systems control. The PMCs also allow for emulation of processor-based devices and are low-power, low-cost and very fast when compared to the devices replaced and functionality provided. A power supply tracking apparatus helps to ensure that a first power input to an operational circuit maintains a predefined relationship to a second power input to the operational circuit. Systems and methods for receiving computer systems diagnostics information and for customizably displaying such information from a diagnostics monitoring device are incorporated into a computer system. The monitored computer system information is transmitted to a diagnostics device, such as by infrared or by a novel temporary wired connection.12-15-2011
20120290886LIGHTPATH DIAGNOSTICS WITH VOICE ALERTS - This disclosure relates generally to identifying and locating a failed or failing system component within a computer system, and more specifically to providing indicator lights and/or associated voice alerts to indicate, identify, and locate failed or failing system components within a computer system. A method for indicating a fault in a computer system in accordance with an embodiment includes: detecting a fault in the computer system; obtaining a problem definition associated with the fault; and generating an audible voice fault alert corresponding to the problem definition.11-15-2012
20120005544DOCUMENT MANAGEMENT SYSTEM, IMAGE PROCESSING APPARATUS, AND CONTROL METHODS AND COMPUTER PROGRAMS THEREFOR - The document management system assigns property information of a scanned document when transmitting the scanned document from an MFP to a document management server PC, and stores history information related to the transmission job in a memory. Further, the MFP, on receipt of incorrectness information related to property information from the document management server PC, adds the incorrectness information to the history information. Thereafter, when a user logs into the MFP, the MFP determines whether incorrectness information is included in history information having the same user ID as a user ID of the user, and if incorrectness information is included, displays a modification screen for modifying incorrect property information. Further, once the property information has been modified via the modification screen, the MFP transmits the modified information to the document management server PC, and causes information managed by the document management server PC to be updated.01-05-2012
20120011408GRAPHICAL USER INTERFACE SYSTEM FOR BACKGROUND INTELLIGENT TRANSFER SERVICE - A graphical user interface system for BITS. The system includes a set of input modules, a set of output modules, and notification modules. The set of input modules allow selection of files for transfer to the BITS Server Virtual Directory and activate BITS functions. The BITS functions may include starting file transfer, cancelling file transfer, retrying file transfer, or removing the selected files. The set of output modules show dynamic status and real-time progress of the transfer automatically upon activation of the transfer of the selected files. The set of output modules also display an error message upon detecting an error in the transfer. Further, the notification modules provide a real-time notification on completion of the transfer.01-12-2012
20120030526COMMUNICATION DEVICE - A communication device includes a receiving unit, a first determining unit, and a sending unit. The receiving unit is configured to receive, from a terminal device, a plurality of input values corresponding to a plurality of setting items. The first determining unit, when the plurality of setting items includes a plurality of related items that are related to each other, is configured to determine whether input values, among the plurality of input values, corresponding to the plurality of related items are compatible. The sending unit is configured to send error data indicating an error screen toward the terminal device when the input values corresponding to the plurality of related items are incompatible, the error screen showing that at least one input value among the plurality of input values has an error.02-02-2012
20130205175MANAGEMENT SYSTEM AND SYSTEM CONTROLLER - A management system (08-08-2013
20120072783MECHANISM FOR FACILITATING EFFICIENT ERROR HANDLING IN A NETWORK ENVIRONMENT - In accordance with embodiments, there are provided methods and systems for facilitating efficient error handling in a network environment. A method of embodiments includes receiving a validation request having configuration parameters of error dialogs relating to errors, and validating the configuration parameters and the errors. The validating includes mapping each error with a corresponding dialog. The method further includes transmitting a validating report having results of validation of the configuration parameters and the errors. The validation report is used to assign an order to each error and its corresponding dialog.03-22-2012
20120072782CORRELATION OF NETWORK ALARM MESSAGES BASED ON ALARM TIME - Problems in a network may be diagnosed based on alarm messages received from devices in the network and based on logical circuit path information of the network. In one implementation, a device may log alarm messages, in which each of the logged alarm messages may identify a network device that generated the alarm message and each of the alarm messages are associated with a time value. The device may group the alarm messages in the log of alarm messages based on the time values of the alarm messages to obtain one or more alarm message clusters and analyze the alarm message clusters to locate potential causes of the logged alarm messages.03-22-2012
20130212442MONITORING CONNECTION QUALITY - In one example monitoring connection quality, data transceiving at a socket may be monitored by frequent pinging. Any error codes identified by the socket may be assigned a corresponding error description, which may then be transmitted to a proper entity for correction.08-15-2013
20130212443DISPLAY PROCESSING SYSTEM, DISPLAY PROCESSING METHOD, AND PROGRAM - A display processing system (08-15-2013

Patent applications in class Error forwarding and presentation (e.g., operator console, error display)