Entries |
Document | Title | Date |
20080212762 | SYSTEM AND METHOD FOR CALL INITIATION USING AVAILABILITY INFORMATION - A system and method are provided for initiating a call to an intended called party on one or more alternate numbers based on availability of the called party as determined by the called party's presence server or other database. If the called party is determined to be ‘not available’ and does not have any useful forwarding features enabled on his/her primary line served by a primary number, calls are attempted on one or more alternate numbers rather than on the primary number. | 09-04-2008 |
20080212763 | Network-based methods and systems for responding to customer requests based on provider presence information - An “always-on” network and associated systems enable customers to compare and select products and services offered by one or more providers faster than previously thought possible. In addition, communication connections may be established between customers and providers in real-time. | 09-04-2008 |
20080247529 | Incoming Call Classification And Disposition - Incoming calls or other messages are automatically categorized and handled based on information gleaned from one or more of the following sources: user location (available contact modes, available contact devices), user-specified preferences, a dialog with the caller, and direct interaction with the callee over a non-telephonic channel. Based on speech recognition of dialog information with the caller and one or more of presence or location information, static rules and direct callee interaction, the disposition of an incoming call is determined by an automated Personal Virtual Assistant. | 10-09-2008 |
20080253551 | Architecture and implementation for conrol of context aware call processing with local feature definition - A communication system comprising at least one ubiquitous sensor for generating awareness data relating to a user, a context engine for receiving and processing the awareness data to determine the user's current context for the purpose of event handling, a policy engine for receiving and relating at least one pertinent evidential indicator of the relevance, urgency or importance of an incoming event from a caller to the user's current context and in response selecting a preferred event handling feature, and a delivery agent for executing the preferred event handling feature. | 10-16-2008 |
20080298575 | System and method for incremental do-not-disturb - A system and method for incremental do-not-disturb. User input is received to activate the incremental do-not-disturb. The incremental do-not-disturb is activated for a time period in response to receiving the user input to activate the incremental do-not-disturb. The incoming calls are diverted during the time period in response to activating the incremental do-not-disturb. | 12-04-2008 |
20080317234 | System and Method for Avoiding Hold Times on a Telephone Call - A method and system including receiving a communication from a source, the communication including a request to connect to a destination, connecting, via a communication link, to the destination, detecting an event on the communication link to the destination, and connecting the source to the destination after detecting the event. | 12-25-2008 |
20090003578 | ENHANCING CONTACT CENTER INTERACTIONS FOR PEOPLE HAVING IMPAIRED SENSES - A method and apparatus is provided for emulating an impairment of a person. The method comprises determining a type of sensory impairment of a person communicating with an agent endpoint device and applying a configuration filter corresponding to the determined type of sensory impairment to output at the agent endpoint device to emulate the sensory impairment of the person. Determining the type of sensory impairment may comprise determining a hearing impairment of the person or a type of color-blindness of the person. | 01-01-2009 |
20090003579 | APPARATUS AND METHOD FOR PROVIDING CALL DEFLECTION - An approach is disclosed for providing call deflection. A voice call or chat is initiated by a user to an agent to satisfy an inquiry is received. The voice call/chat is placed in a call/chat queue. The voice call/chat is deflected by invoking a data application that is accessed by the user over a data session to address the inquiry, wherein the voice call/chat is terminated if the inquiry is satisfied by through the data application. | 01-01-2009 |
20090022298 | Methods and Apparatus for Load Balancing in Communication Networks - Methods and apparatus for load balancing in communication networks are disclosed. An example method to perform load balancing in a communication network disclosed herein comprises routing a registration request received for a user device in an Internet protocol multimedia subsystem network to a first call processor when the user device is registered with the first call processor and in an active call session with the first call processor, and querying a load balancer to determine whether to assign the user device to at least one of the first call processor or a second call processor when the user device is registered with the first call processor but not in any active call sessions with the first call processor. | 01-22-2009 |
20090052649 | METHOD AND SYSTEM FOR ENABLING ORIGINATING AND DESTINATION TELEPHONES TO CONDUCT A CALL SESSION - A method for enabling originating and destination telephones to conduct a call session through an intermediary telephone includes the following steps: (A) enabling the originating telephone to send a query request to the intermediary telephone so as to search the intermediary telephone for contact information of the destination telephone; and (B) if the contact information of the destination telephone is available in the intermediary telephone, enabling the originating telephone to conduct the call session with the destination telephone using the contact information in the intermediary telephone. Applications of the method are also disclosed. | 02-26-2009 |
20090067606 | Method and phone terminal for diverting call - The present invention provides two methods for diverting call. The key point is that call diverting information including a number to be called is transmitted when there is an incoming call or a conversation is being conducted and then a party receiving the call diverting information initiates a call to a terminal to which the number to be called directs, so that the call is diverted. Further, the present invention provides two phone terminals. By virtual of the present invention, it is possible for a user to select any terminal to receive a call, and such selection may be made before or during the phone conversation. Moreover, since it is unnecessary to use exiting call diverting methods, it is possible for the function which otherwise should be implemented at the switch side to be easily implemented on a terminal, and thus the cost of call diverting is saved. The present invention is easy to be deployed. According to the present invention, missing of calls will not occur, and it is easy to accomplish timed calling back. Further, the present invention only relates to terminals to which it is applied, and needs no support from operators. | 03-12-2009 |
20090168986 | METHODS AND APPARATUS TO ROUTE A COMMUNICATION SESSION DIRECTLY TO A VOICEMAIL MAILBOX - Methods and apparatus to route a communication session directly to a voicemail mailbox are disclosed. An example method includes receiving a communication session initiation message from a caller at a source telephone number, the communication session initiation message including a destination telephone number and a direct voicemail feature identifier, determining that the direct voicemail feature identifier indicates that the caller requests that the call be sent to a voicemail mailbox associated with the destination telephone number, and forwarding the call directly to the voicemail mailbox associated with the destination telephone number without ringing the destination telephone number. | 07-02-2009 |
20090180601 | SYSTEMS AND METHODS FOR PROVIDING SELECTABLE OPTIONS TO A CALLING PARTY ON-HOLD - Systems and methods are disclosed for providing selectable options to a calling party while the calling party is on hold. A call from the calling party is received and the calling party is placed on hold. While on hold, the calling party is provided with a plurality of selectable options. Each of the plurality of options corresponds to a predefined operation. A selected option request, corresponding to one of the plurality of options, is received from the calling party. The predefined operation corresponding to the selected option request is then performed. A system is also provided having instructions thereon for providing selectable options to a calling party while on hold. | 07-16-2009 |
20090274288 | Device and Method for Energy-Saving Operation of a Communication Terminal - During establishing a communication or power characteristics, an idle state is activated such that a communication terminal is at least temporarily unattainable. The idle state results in reducing electric power consumption in the communication terminal for which switchings off such as Always-on-Device are not provided. | 11-05-2009 |
20090304172 | Call processing system - A system that is configured for determining the value of one or at least one incoming call and routing the call for processing based on this determined value. In one embodiment, the system routes very low value calls to an automated system for processing, and directs all other calls to human operators for processing. In another embodiment, the system assigns at least one agent to one or more of a plurality of groups of agents based on the agent's past performance in executing a particular task. For example, the highest performing agents at handling a particular type of call are assigned to a first group, and the second highest performing agents at handling this type of call are assigned to a second group. In one embodiment, the most important calls are routed to the first, “highest performing” group for processing, and less important calls are routed to the second group for processing. | 12-10-2009 |
20090310772 | SYSTEMS AND METHODS FOR PROVIDING ANSWERING SERVICES - The present invention includes a method and system for the management and routing of telecommunications information on data and telephone lines. In one exemplary embodiment in accordance with the present invention, a flexible system whereby business information is correlated to a user's telephone number is provided. In another exemplary embodiment, the present invention provides an on-line answering service in which the identification information of the called party can be maintained during call forwarding and/or diversion. In another exemplary embodiment, the identification information of the user called can be detected by the answering system. In addition, in another exemplary embodiment, the present invention provides answering services access to information about the called party as well as the calling party in order to facilitate the answering services' responses on behalf of their users. | 12-17-2009 |
20100046731 | METHOD, APPARATUS AND SYSTEM FOR USE OF PRESENCE AND LOCATION INFORMATION IN INTELLIGENT CALL ROUTING - A telecommunication system routes an incoming call to one or more telephony devices associated with a user, including personal digital assistants and other remote devices, based on the called party's historical call pattern created and updated by the system. The system enhances the routing using location or presence information. The call routing is designed to route calls to targeted devices to increase the likelihood that the call is answered by the intended called party while also alleviating the need to place multiple calls in an attempt to locate the called party. | 02-25-2010 |
20100046732 | INDUCING B-PARTY DEFINED BEHAVIOURS IN A-PARTY COMMUNICATIONS BY DISTRIBUTION OF USER INTERFACES - A method for inducing B-party defined behaviour in an A-party communications end-point ( | 02-25-2010 |
20100091973 | DISTINCTIVE CALL WAITING BASED ON A REDIRECTING NUMBER - A method includes receiving a query message at a controller communicatively coupled to a destination device. The query message includes inbound call data associated with a call to the destination device. The method includes determining that the call to the destination device is from a redirecting number based on the inbound call data. The redirecting number is compared to an authorized set of numbers. When the authorized set of numbers includes the redirecting number, the controller formulates a response message to the query message. The response message includes a distinctive tone for use at the destination device that is identified based on the redirecting number. The response message is sent as a reply to the query message. | 04-15-2010 |
20100166168 | CALL MANAGEMENT SYSTEM - A call management system, comprising:
| 07-01-2010 |
20100215168 | Controlling a Call in a Telecommunications Network - Methods and devices for controlling a call in a telecommunications network are described. The telecommunications network comprises a service control entity (SCP | 08-26-2010 |
20100322402 | ADVANCED CALL ROUTING USING LINKED IDENTITIES - Architecture for enabling user identities of callers to be collected from data sources and aggregated into respective meta-identities for each caller. Alternate user identities are searched, collected and associated with the meta-identity that can be a user name. A routing rule applied to the meta-identity is then applied across the alternate identities. The user identities can include a name of the caller, a phone number of the caller, or caller information collected from an external source. The phone numbers can include a partial phone number that is normalized into a full phone number format. The user identities can be mapped to the meta-identity and stored according to a hierarchy of confidence ratings. The user identities can be tagged with corresponding data source identifiers that designate respective data sources of the user identities. Conflict resolution is provided for selecting a suitable call routing path between callers having similar meta-identities. | 12-23-2010 |
20110222679 | VIRTUAL PERSONAL ASSISTANT FOR HANDLING CALLS IN A COMMUNICATION SYSTEM - Connecting a caller with a plurality of destinations using a destination list received from a caller or a designated user. Attempts are made to connect the caller with each of the destinations in the stored destination list, with each attempt including a connectability query to determine whether either the caller or the destination is connectable. Thereafter, the other party is called and offered a connection attempt to the first party. If the second party accepts, a call is made to the first party. If the first party is indeed connectable and answers the call, a connection is established between the two parties. Once the destination list is stored, attempts to connect the caller with each destination can be separately initiated or paused. Furthermore, the stored destination list can be edited even after connection attempts have been initiated. | 09-15-2011 |
20110274263 | VOICEMAIL APPLICATION - An application is described, which application detects that a communication device of a called party is not accepting a call from a calling party and initiates a voicemail application in response to the detecting step. The voicemail application includes a plurality of voicemail modules, each of which is a complete and functional voicemail application. The initiation of the voicemail application includes selecting one of said plurality of possible voicemail modules for use, for example on the basis of the identity (or some other characteristic) of the calling party and/or the identity (or some other characteristic) of the called party. | 11-10-2011 |
20120033798 | CALL CONTROL - A method of call control in which a first communications network, detecting calls directed to a destination in the first network; redirects at least some of the calls to a destination in a second network (e.g. on no answer from the destination in the first network). The first network then operates in two phases. In a first phase, for a group of calls redirected to the second network, the time delay before the call is answered in the second network is recorded. When a number of time delays have been recorded, a delay period is set to a value less than the maximum value of the recorded time delays. In a second phase, for a second group of calls redirected to the second network subsequent to the calls of the first group, when a call of the second group is not answered in the second network within the delay period, the call is redirected to a message service associated with the first network. | 02-09-2012 |
20120099719 | Incoming call redirection - Systems and methods for redirecting incoming phone calls made to a user are disclosed. A system includes a call server configured to receive a phone call. A determination module determines whether to provide the user with an option to route the call to an alternate destination. The alternate destination can include a different user. A destination selection module selects the alternate destination to be provided to the user based on a predetermined criterion. A presentation module presents the alternate destination as an option to the user when the determination to provide the alternate destination option is affirmative. A user input module enables user selection of the alternate destination option. A routing module routes the phone call to the alternate destination when the user selects to redirect the phone call to the alternate destination. | 04-26-2012 |
20120106727 | Data and Call Routing and Forwarding - One or more aspects of the disclosure relate to various functions and processes related to routing of calls originating from other service providers. For example, a method includes receiving a request to route a call or a call session, such as a session initiation request, from a second service provider and proceeding to route the requested call or session through a call routing facility of the first service provider to a requested destination of the call. Routing the call through the call routing facility may include determining a service provider type and/or an origination number type for the call, determining routing information for the call using the type information, and causing routing of the call to a destination of the call based on the routing information. Further aspects of the disclosure relate to various functions and processes related to accessing routing data and/or information from a routing database. | 05-03-2012 |
20120177193 | Method of Routing a Sesson from a Calling Party in a Serving Communication Network of the Calling Party to a Called Party - A method of routing a session from a calling party in a serving communication network of the calling party to a called party is described. The serving communication network of the calling party is distinct from a home communication network of the calling party. The method is executed by a session routing node in the serving communication network of the calling party. In order to optimize a session routing path of signaling data of the session, the method comprises receiving from the home communication network of the calling party a session routing request requesting routing the signaling data of the session to the called party via the serving communication network of the calling party, and routing the signaling data of the session to the called party via the serving communication network of the calling party based on the received session routing request. | 07-12-2012 |
20120201368 | Origination and Destination Based Routing - One or more aspects of the disclosure relate to various functions and processes related to routing of calls based on origination and/or destination information. In one aspect, a method may comprise receiving a request for a call session, and the request may include an indicator that may indicate whether to route a call based on origination and/or destination information of the call session. Based on the indicator, a routing element may determine whether the call session should be routed based on origination information and/or destination information. | 08-09-2012 |
20120230486 | METHODS AND APPARATUS FOR PROXIMITY BASED CALL TERMINATION - A system and method for automatic proximity based call termination determines when a mobile telephony device enters a predetermined area. When that occurs, call termination instructions are automatically issued to re-direct incoming telephone calls directed to the mobile telephony device to an alternate telephone number. In some instances, incoming telephone calls directed to the mobile telephony device may be simultaneously sent to both the mobile telephony device, and to an alternate telephone number. When the mobile telephony device leaves the predetermined area, the call termination instructions are automatically canceled, and calls directed to the mobile telephony device are only sent to the mobile telephony device. | 09-13-2012 |
20120257740 | Communications Network Call Initiation Transition - Systems and methods for initiating telephony calls are presented. In one example, a phone call initiation is detected on a first communications network. The phone call initiation is redirected to a second communications network. The call is connected utilizing the second communications network. | 10-11-2012 |
20120269336 | METHOD, APPARATUS AND SYSTEM FOR CALL LEG SELECTION - A method, apparatus and system for call leg selection is provided. In an embodiment, a call manger is provided which is connected to telephones that have the same telephone number. When the call manager receives an incoming call identifying that telephone number, the call manager sends a query to each of the telephones inquiring as to which telephone should receive the call. Depending on the response, the call manager will route the call to the appropriate one of the telephones. | 10-25-2012 |
20120269337 | TELEPHONE NUMBER-BASED ADVERTISING - Methods, systems, and apparatus, including computer program products, in which a first telephone number is associated with a second telephone number, and a web-based advertisement is served for an advertiser that includes the first telephone number. A call placed to the first telephone number is received, and the call is routed to the second telephone number based on the association of the second telephone number with the first telephone number. A determination as to whether a call-through event in response to receiving the call placed to the first telephone number has occurred, and an advertiser associated with the second telephone number is charged a cost-per-call amount if the call-through event is determined to have occurred. | 10-25-2012 |
20130003956 | SIP REFER EXTENSIONS - A system may include a call controller configured to receive a refer message configured to transfer a first endpoint of a call session, the call session being between at least the first endpoint at a first communications device and a second endpoint at a second communications device, the refer message indicating to transfer the first endpoint from the first communications device to a third communications device. The call control may be further configured to subscribe the first communications device to notification messages associated with the referral of the transferred call session, the subscription to the referral extending beyond the call transfer until termination of the call; and send, through the subscription to the first communications device, a notification message indicating termination of the transferred call. | 01-03-2013 |
20130016822 | INBOUND CALL IDENTIFICATION AND MANAGEMENT - Examples of inbound call identification and management are described including a call management system that includes one or more repositories that can include data representing call action policies and data representing attributes associated with the caller devices and the callee devices. Further, the call management system can include one or more computing devices that include a call identifier (“IDer”) configured to characterize the attributes of the caller devices to form characterized attributes, a call management system controller configured to match the characterized attributes against routing criteria specified in the data representing the call action policies, and a call management system router configured to route calls from the caller devices to the callee devices responsive to a match between the characterized attributes and the routing criteria. | 01-17-2013 |
20130083912 | Mid-Call, Multi-Party, and Multi-Device Telecommunication Features and Their Interactions - Mid-call features are implemented during a call placed over a communications network. The mid-call features are implemented through a set of call feature modules, each of which having been categorized in accordance with a feature implementation architecture. An exemplary method for routing requests within a feature server computer to set up a feature implementation includes receiving, at a per-incoming call feature module of a feature server computer, an initial incoming call request, routing the initial incoming call request from the per-incoming call feature module to a multi-call feature module of the feature server computer, routing the initial incoming call request from the multi-call feature module to an omniscient call feature module, routing the initial incoming call request from the omniscient call feature module to a multi-device call feature module, and routing the initial incoming call request from the multi-device call feature module to a per-outgoing device feature module. | 04-04-2013 |
20130129066 | SYSTEM FOR AND METHOD OF PROVIDING LATA INFORMATION IN RESPONSE TO A LNP QUERY - A system for and method of providing additional routing information in response to a query to determine whether a dialed number is ported or not. Many customers change service providers and yet keep the same phone number. Thus, whenever a call is made, a service provider may determine whether the dialed number has been ported. This determination may be made via a local number portability (LNP) query to a database. An embodiment of the present invention provides additional information in a LNP query response that assists in routing the call. For example, the LNP response may include a local access transport area (LATA) identifier. The LATA identifier represents a geographic section of the United States and provides routing information. The LATA identifier may be processed to determine the proper routing information for a dialed number. By using LATA identifiers, a more manageable database size may be realized. | 05-23-2013 |
20130163741 | SYSTEM AND METHOD FOR ENHANCED CALL ROUTING - Disclosed herein are systems, methods, and non-transitory computer-readable storage media for enhanced call routing. A system configured to practice the method determines the communicative intent of a caller based on the caller's identity, communication history, job title, and/or other factors. Based on this communicative intent, the system develops a list of most probable call destinations. From this list of most probable call destinations, the system selects the most-likely call destination the destination most likely to meet the needs of the caller based on the subject received. Then the system can initialize communications are then initialized between the user and the most-likely call destination. | 06-27-2013 |
20130216035 | AUDITING AND OPTIMIZING COMMUNICATION PATH ROUTES - Example embodiments of the present invention may include a method and apparatus configured determine an optimal routing path to route a call through a network. One example method may include retrieving and parsing a routing table and storing the parsed routing information in a routing database. The method may also include determining a plurality of routes that could be used to route the call through the network by applying at least one cost metric to the plurality of determined routes. The method may also include determining an order of the plurality of routes used to route the call, and create a route used to route the call based on the determined order of the plurality of routes. | 08-22-2013 |
20130279683 | SYSTEMS AND METHODS FOR CALL SCREENING - The present invention provides flexible, user-definable call screening processes. The user can optionally define to which telecommunication terminals a screened call is to be broadcast to and under what conditions. An incoming call is forwarded to a call management system that asks the caller to leave a voice message. The call management system selectively couples the call to a POTS line or a VoIP-capable device so that the user can listen to the incoming message and thereby screen the incoming call. Based on the screening, the user can instruct the call management system to connect the caller to the user. | 10-24-2013 |
20140079205 | SYSTEM AND METHOD FOR CALL ROUTING MANAGEMENT IN A TELECOMMUNICATION NETWORK - Aspects of the present disclosure involve systems, methods, computer program products and the like for managing calls in a telecommunication network. In one example, the systems and methods involve passing information into a standard signaling flow in order to obtain a unique routing for customers sharing a single interface. | 03-20-2014 |
20150373198 | COMMUNICATION APPARATUS AND METHOD - A second terminal sends a request to initiate a communication session with a first terminal to a server. The server signals the first terminal to initiate the communication session. The first terminal determines an offset amount based upon the redirection timer information. The offset amount is added to or subtracted from a redirection timer value to determine a modified redirection timer value that takes into account time that elapses between messaging exchanged between the server and the first terminal that affects the first terminal determination of an amount of time remaining in a redirection timer of the server such that the determined modified redirection timer value is equal in value or substantially equal in value to the amount of time remaining in the redirection timer of the server. | 12-24-2015 |
20160036985 | REAL-TIME RULE-BASED RECOVERY PLATFORM - A method, medium, and system to receive information indicative of a monitored entity's state of operation, determine whether to perform an action in response to the received information and a set of criteria rules, the action including at least one of to repair an issue indicated in the received information and to redirect a call to the monitored entity to a different entity, in an instance it is determined to redirect a call to the monitored entity to a different entity, automatically redirect the call to the different entity based on at least one redirect rule; and save a record of at least the determination of whether to perform an action, the action taken, and the redirecting of the call. | 02-04-2016 |