Entries |
Document | Title | Date |
20080198992 | Method for Setting Up a Multimedia Connection In Case Of Cascade Connection Transfer - The invention concerns a method for setting up a multimedia connection via a packet-switching computer network between at least one first calling subscriber (A-Tln) and at least one first called subscriber (B-Tln), the called subscriber terminal (B-Tln) triggering a cascade call transfer to other subscriber terminals (C-Tln, D-Tln). The invention is characterized in that the multimedia connection of the calling subscriber (A-Tln) to the terminal of the first called subscriber (B-Tln) is first set up via a network element (PR) of the computer network. Then, the terminal of the first called subscriber (B-Tln) transmits to the network element (PR) the connection transfer to another terminal (C-Tln, D-Tln) and the data associated with said other subscriber terminal (C-Tln, D-Tln). The network element (PR) then retransmits, while maintaining the multimedia connection to the calling subscriber (A-Tln), the setting up of the connection to said other subscriber terminal (C-Tln, D-Tln). The invention thus ensures in simple manner that a specific network element (PR) continues, notwithstanding the cascade call transfer, to participate in the setting up of the multimedia connection, thereby enabling the multimedia connection to be taxed, a legal interception to be performed and traffic measurements to be made. | 08-21-2008 |
20080205617 | CALL CONNECTION PROGRAM, CALL CONNECTION METHOD AND CALL CONNECTOR - A call connector and method thereof controlling a call connection between a telephone of a connection service user and a telephone corresponding to a registered number of a user. The method includes searching for user information including a user connection number, user identification information and an actual phone number for directly connecting to the telephone of the user and extracting the user identification information corresponding to the user connection number and the actual phone number of the user, based on the user connection number responsive to a call connection request. The call connector includes specifying the actual phone number as a caller's phone number and the user connection number as a phone number of a connection request destination, extracting a dummy number and forwarding a call connection request specifying the user's actual phone number as a forwarding number and the dummy number as a caller. | 08-28-2008 |
20080212764 | Communication relay apparatus, communication relay method, and computer product - As a result of a power saving technique for a portable dual terminal equipped with both WLAN unit and PHS unit, a call is usually relayed from an S-P gateway to a call receiver terminal via the PSTN, thereby incurring a call charge to the caller. According to the present invention, the call from the S-P gateway to the call receiver terminal (dual terminal) is terminated before a call charge is incurred, and the call receiver terminal calls back the S-P gateway via the IP network or the PSTN. The SIP server, instead of the call receiver terminal, identifies the caller terminal to call back, thereby connecting the call from the call receiver terminal to the caller terminal. In addition to this “callback method”, the present invention further provides “reconnection method”, “reconnection plus call-again method”, and “call-again method”, thus offering four types of methods. | 09-04-2008 |
20080240395 | METHOD AND SYSTEM OF PROVIDING INTERACTIVE SPEECH RECOGNITION BASED ON CALL ROUTING - A speech recognition process and system are used for interactive telecommunication. A caller is prompted for input. Each of the phrases represents a destination for routing the call. The response utterance is matched by the system to one of the phrases and the call is routed to the corresponding destination. If the call thereafter has been redirected to a destination representing another of the phrases, speech recognition training data are generated for mapping the utterance to the redirected destination. | 10-02-2008 |
20080240396 | Semi-supervised training of destination map for call handling applications - A method of semi-supervised synonym inference for a call handling application, such as automated directory assistance or call routing, is described. In one embodiment the method comprises examining a database of caller interaction results from a directory assistance system that includes an automated directory assistance engine, detecting a specified characteristic in the caller interaction results, and using the detected characteristic to automatically train a destination map, where the destination map is for use by the automated directory assistance engine in automatically mapping human speech to a destination. The detecting of the specified characteristic in the caller interaction results may include a statistical analysis of the caller interaction results for each of one or more speech recognition strings. | 10-02-2008 |
20080260136 | SYSTEM AND METHOD FOR FORWARDING CALLS - A system and method for forwarding calls is disclosed. A system that incorporates teachings of the present disclosure may include, for example, a communication device having a controller element to receive a call from a communication system, retrieve a caller ID from information associated with the call, present a caller ID, receive a request to forward the call, present one or more communication identifiers responsive to the forwarding request, receive a selection corresponding to one of the one or more communication identifiers, and submit to the communication system a request to forward the call to the selected communication identifier. Additional embodiments are disclosed. | 10-23-2008 |
20080279360 | Method for Migrating a Network Subscriber Telephone Connection, and a Telephone Network System - Method for migrating a network subscriber telephone connection ( | 11-13-2008 |
20080292086 | CALL PROGRAMMING APPARATUS AND METHOD - A method of routing incoming telephone calls and programming routing options and apparatus that allows incoming calls to be routed according to various criteria programmed by a subscriber. | 11-27-2008 |
20080292087 | Rerouting Ongoing Telecommunications To A User - Rerouting telecommunications to a user including receiving a plurality of RFID signals from an RFID tag located with the user, anticipating a user's future location in dependence upon the RFID signals, selecting a telephony device in dependence upon the anticipated future location, and rerouting an ongoing call to the selected telephony device. In typical embodiments, selecting a telephony device in dependence upon the anticipated future location also includes identifying location based routing preferences for the user. In typical embodiments, selecting a telephony device in dependence upon the anticipated future location also includes identifying device-based routing preferences for the user. In typical embodiments, anticipating a user's future location in dependence upon the RFID signals also includes determining a first user location, determining a second user location, and predicting a user's future location in dependence upon the first user location and the second user location. | 11-27-2008 |
20080317235 | TELEPHONE SYSTEM - A telephone and voice mail (voice processing) system is implemented using only a single processing means for controlling operations of both the telephone system and the voice mail system. The single processing means communicates with a hard disk, which stores programs for running the various operations of the system, voice prompts and all voice mail messages. The single processing means is coupled to signal processing circuitry, which emulates analog electronics that would be used for filters, tone decoder, generators, etc. The single processing means and signal processing circuitry are coupled to central office lines and station lines by a digital cross-point matrix, which can connect any voice path to another voice path. The system integrates call processing and voice processing into one system controlled by one set of software and a single processing means. | 12-25-2008 |
20080317236 | METHOD AND APPARATUS FOR SELECTIVELY ESTABLISHING COMMUNICATION WITH ONE OF PLURAL DEVICES ASSOCIATED WITH A SINGLE TELEPHONE NUMBER - A system for (and a method of) selectively establishing communication with one of plural devices associated with a single telephone number is provided. In a preferred embodiment, the system includes a wireless connect unit connected between an enterprise private branch exchange (PBX) network and a public switched telephone network. The wireless connect unit preferably serves as a gateway between the PBX and one or more remote communication devices. The remote devices can be used as standard PBX office telephones for both inbound and outbound telephone calls. Thus, features of the PBX network (e.g., voice mail, direct extension dialing, corporate calling plan, etc.) are available to the remote device even though they are not physically connected to the PBX. When the system receives an incoming call, it can route the call to an office telephone and one or more of the remote devices simultaneously or as desired by the user. | 12-25-2008 |
20090003580 | Mobile telephone interactive call disposition system - An interactive call disposition system that may operate on a mobile telephone independently of any remote or network-based information or functionality is provided. Upon receiving an incoming telephone call, the interactive call disposition system may automatically dispose of the call (e.g., call forwarding, voicemail, etc.), or the interactive call disposition system may conduct an interactive exchange with the calling party via an interactive voice response (IVR) system or via dual-tone, multi-frequency (DTMF) key input from the calling party. The interactive exchange between the interactive call disposition system and the calling party may accomplish disposition of the call based on calling party and called party information, such as calendar data, free/busy data, contacts information, and the like. | 01-01-2009 |
20090016518 | MONITORING AND OVERRIDING FEATURES FOR TELEPHONE SERVICE SYSTEM - A system and method are disclosed for a user to monitor and/or override a forwarded call. Typically, the forwarded call was initially an incoming call from a caller to the user and thereafter forwarded to a remote service system, such as a remote messaging system. The system and method determine a redirecting number from which the incoming call was forwarded. The system and method then initiates a second call to the user and a voice path is established connecting the forwarded call to the second call. Thereafter, the user is notified, for example, with a distinct ring at the user's telephone, of the option that the user may monitor and override the forwarded call. The system and method can also execute procedures to actuate the options elected by the user. | 01-15-2009 |
20090028318 | LOCATION-BASED CALL ROUTING - A method and implementing computer system are provided in which users are enabled to create a database listing areas in which the user may be at any given moment and corresponding phone numbers to which calls directed to the user's phone number are re-routed if the user is in any of the designated areas when an incoming call is placed. In an exemplary embodiment, a global positioning system is implemented as a geographic locating device to determine the user's location at any time, and a routing server database is implemented and accessed to match the user's current location to one or more user-designated telephone numbers in an area proximate to the user's current location. | 01-29-2009 |
20090034708 | ADVANCED CALL FORWARDING - The present invention advantageously provides a method and system that combines arming and disarming of a security system with activation and deactivation of call forwarding, enabling a single input by an authorized user to alter the state of the security system and to activate or deactivate call forwarding. Further, when changing the state of the security system, a user authorization component determines whether call forwarding should be activated. Hence, forwarding of calls is based on both user criteria and the state of the system. Additionally, the state of call forwarding can be changed by an authorized user via the security system. | 02-05-2009 |
20090041223 | Systems, methods, and computer readable media for triggerless call redirection with release - Systems, methods, and computer readable media for triggerless call redirection with release are disclosed. According to one aspect, the subject matter described herein includes a method for providing triggerless call redirection with release. The method includes, at a communications node in a telecommunications network, intercepting a call setup signaling message that is associated with a call for which a first circuit-switched bearer path has been reserved and that contains information identifying a subscriber. The information identifying the subscriber is used to determine whether call redirection information (call offloading information, switching office cutover information, and/or advanced routing information) exists for the subscriber. If call redirection information exists for the subscriber, a release message for releasing the first circuit-switched bearer path and selecting a second bearer path based on the call redirection information associated with the subscriber is sent. | 02-12-2009 |
20090052650 | Rapid Response To User Input at a Telecommunications Terminal - An apparatus and methods are disclosed for use by organizations that have PBXs at a plurality of sites. The invention pertains to cell phone calls from an affiliated terminal to her “home” private branch exchange. For example, an employee who works at the Chicago branch office might call the Chicago office's PBX to invoke a feature such as setting up call forwarding, retrieving voice mail, etc. Such calls might be automatically and transparently directed to another PBX when it is advantageous to do so. In the illustrative embodiment, the need or desirability to redirect such calls to another PBX is ascertained while the caller is still in the process of entering all of the required calling information. The effect of assessing whether to redirect the call in parallel with the caller entering the information is to reduce the delays otherwise experienced by the caller when placing calls outside of the enterprise area served by the home private branch exchange. | 02-26-2009 |
20090067607 | METHOD OF PROVIDING AN IMPROVED CALL FORWARDING SERVICE - The invention concerns a method of providing an improved call forwarding service in a telecommunications network, and a network unit and a computer program product to execute this method. A call initiated by a caller ( | 03-12-2009 |
20090097631 | METHOD, APPARATUS AND SYSTEM FOR ROUTING A CALL USING OVERFLOW GROUPS - A telecommunication system that routes an inbound telephone communication through an enterprise communication network and server. The system and its operating method routes an incoming call to a first recipient, and if the first recipient does not answer, then routes the call to a second recipient (or more) based on a predetermined user profile and/or user overflow group. The server retrieves an overflow group profile, consisting of a plurality user profiles, associated with the called device, determines how to route the call, and initiates a call to the user and/or overflow group members according to how the call should be routed. The system can route the incoming call to a plurality of telephony devices including personal digital assistants and other remote devices. | 04-16-2009 |
20090097632 | SYSTEM AND METHOD FOR DYNAMICALLY ROUTING COMMUNICATIONS - A system and method for routing an incoming call to a subscriber-selected destination number in accordance with dynamic data concerning the subscriber provided by an address book, a calendar and a presence server. A routing system routes the incoming call in accordance with a subscriber-defined routing rule associated with the originating number of the incoming call, as determined from the address book. The routing rule may specify that the incoming call be routed to a destination number associated with the current date and time, as indicated by the calendar. The routing rule may specify, alternatively or in addition thereto, that the incoming call be routed to a destination number associated with a presence-enabled service on which the subscriber is currently active. The subscriber or caller may also be alternatively notified of the routing of the incoming call. | 04-16-2009 |
20090141882 | SPEED ACTIVATION OF PRE-DETERMINED CALL-FORWARDING NUMBER - Methods and systems for providing rapid call-forwarding are described. The method includes receiving a feature code operable for activating a call-forwarding service, receiving a forward code assigned to a target address, such as a dialing number, recognizing the feature code and the forward code, and forwarding incoming calls to the target address. The method further comprises receiving call-forwarding logistics and generating a call-forwarding record. The system for providing rapid call-forwarding includes a switch operable for receiving a selection by a subscriber of a feature code and a forward code, wherein the feature code is used to activate a call-forwarding service and the forward code is used in the place of a target address, a call-forward control computer operable for storing and recognizing the feature code and the forward code, and a call connector operable for executing the rapid call-forward service. | 06-04-2009 |
20090154681 | System with Call Forward Profile - A method and system for providing call forwarding in an IP telephone network is disclosed. First, when a telephone number for a first telephone from a second telephone is dialed, the call is routing to a call manager. Call setup procedures with a BRG responsible for the first telephone are then initiated. The BRG then checks stored call forwarding profiles to determine whether there is an active call forwarding profile for the first telephone. The call is connected to the first telephone if an active call forwarding profile is not found. However, if an active call forwarding profile is found, the call forwarding information is sent to the call manager. The call is routed to at least a third telephone based on the call forwarding information. | 06-18-2009 |
20090180602 | CONTEXTUAL CALL ROUTING BY CALLING PARTY SPECIFIED INFORMATION THROUGH CALLED PARTY SPECIFIED FORM - Context-based call routing is provided in a unified communication system by enabling subscribers to define a routing document, which is published by the communication system to callers who subscribe to a presence of the called party. Through publication of the context-based routing information, callers are enabled to make selections between call destination options as defined by the caller and provide a subject for the requested call. The call is then routed by the system according to the caller selection allowing efficient facilitation of the communication between the caller and the called party or their designees. | 07-16-2009 |
20090180603 | Communications System and Gateway - According to one aspect of the present invention, there is provided a method, in a communication gateway, of forwarding a call establishment request from a caller of a first network to a subscriber of a second network, comprising: receiving from a caller a call establishment request intended for a subscriber; obtaining the identities of the caller and the subscriber, the identities being in a format of the first network; converting the extracted subscriber identity into a format of the second network; determining whether to forward the call establishment request to the subscriber; and where it is so determined, converting the call establishment request into a format suitable for the second network, and forwarding the converted call establishment request to the subscriber using the converted identity. | 07-16-2009 |
20090180604 | Methods, Systems, and Products for Redirecting Calls - Methods, systems, and products are disclosed for processing a call. When the call is received, processing of the call is suspended. A database is queried for a calling number and a called number associated with the call. A network address associated with the calling number and with the called number. An intended recipient of the call is also retrieved from the database. A notification message is sent to the network address, and the notification message includes the calling number and the intended recipient of the call. Processing of the call is resumed. | 07-16-2009 |
20090190738 | METHODS AND SYSTEMS FOR PROPAGATING INFORMATION ACROSS A NETWORK - A method of propagating information across a network may include receiving, from a subscriber mobile device coupled to the network, information associated with a subscriber of a service provider. The information may be sent in response to a setting change associated with the information. The method may also include identifying, from a registry, one or more contacts associated with the subscriber to whom the information should be transmitted over the network, where the one or more contacts may be included in an address book associated with the subscriber. For each identified contact, a notice associated with the information may be sent to a server node associated with the contact for propagation over the network to a mobile device associated with the contact. | 07-30-2009 |
20090196411 | System and method for a personal phone extension - A system and method for implementing extensions for a cordless telephone system. A menu configured to receive user input is displayed to a user for setting a configuration for routing incoming communications of the cordless telephone system to one or more of a plurality of handsets. An identifier of a caller is associated with one or more handsets based on the user input. The handsets wirelessly communicate through a base station utilizing a singe phone number. A call is routed to the one or more of the handsets in response to determining the identifier is associated with the call. | 08-06-2009 |
20090232293 | METHOD FOR OPERATING A TELEPHONE SYSTEM WITH AT LEAST TWO TELEPHONY TERMINALS AND A TELEPHONY TERMINAL FOR CARRYING OUT THE METHOD - A method for operating a telephone system with at least two telephony terminals to where, in addition to voice data or user data, functional data is transmitted by means of special functions of the telephone system, such as forwarding or holding established call connections. It shall be possible in a simple way for the user to handle even a relatively large multitude of special functions. For this purpose, according to the invention, an action key of a first telephony terminal, provided for triggering special functions is assigned the respective special function to be triggered, depending on its own status or the status of a second telephony terminal within the same team. | 09-17-2009 |
20090262917 | DELIVERY OF CALL DATA IN A COMMUNICATION SYSTEM - A method may include receiving a call having call data, determining that the call data cannot be forwarded along a call path, assigning an identifier to the call data, forwarding the call along the call path without the call data, and storing the call data and the identifier at a device outside the call path. | 10-22-2009 |
20090285381 | PARKING AND ROUTING NETWORK CALLS AND SESSIONS - A device may process a call, receive a request to forward the call at a call extension point, obtain information about parked calls from a queue that stores information associated with the parked calls, determine whether the call may be parked or forwarded to a terminating device based on the information, park the call at the call extension point when it is determined that the call may not be forwarded, and forward the call to the terminating device when it is determined that the call may be forwarded. | 11-19-2009 |
20090290701 | SESSION BOARD CONTROLLER BASED POST CALL ROUTING FOR CUSTOMER FEEDBACK APPLICATION - Embodiments of the invention include a method for handling communication sessions by a central gateway, such as session border controller. The method may include receiving an indication that the interaction between a customer and an agent has ended and automatically routing by the session border controller the customer to an automated feedback application. | 11-26-2009 |
20090296912 | METHOD AND APPARATUS FOR FORWARDING OF FAX CALLS TO A MESSAGING SERVICE - A method and apparatus for forwarding of fax calls to a messaging service are disclosed. For example, the method receives a call and rings one or more endpoint devices. The method detects an off-hook condition for the one or more endpoint devices and detects a fax tone in the call. The method then informs a network to forward the call towards a messaging service. | 12-03-2009 |
20090296913 | System and method for location based call processing - A method for forwarding calls. In one aspect, the method includes the steps of receiving at a server a first call to a first telephone number, selecting a target telephone number based on a geographic location of a communication device, initiating a second call from the server to the target telephone number, and connecting the first call and the second call. | 12-03-2009 |
20090323919 | SYSTEM AND METHOD FOR PROVIDING ADVANCED CALL FORWARDING FUNCTIONALITY - A system and method for providing call forwarding. Telephone information of one or more telephones assigned to a user may be stored, where the telephone information may include location coordinates (e.g., GPS coordinates). Telephone information, including location coordinates, of one or more telephones assigned to an organization of which the user is associated may be stored. The organization may be an employer of the user, for example. If call forwarding is enabled by the user, then a call to a wireless device of the user may cause a determination as to whether the wireless device is within a predetermined range of a telephone assigned to either the user or organization may be made. A distinctive ring may be generated to notify the user that a call forwarding call is being received. | 12-31-2009 |
20100002862 | TELEPHONE RELAY APPARATUS, TELEPHONE RELAY SYSTEM, RECORDING MEDIUM AND DATA PROCESSING METHOD - A telephone relay apparatus stores peripheral telephone numbers of a plurality of peripheral telephone terminals scheduled to be located at the periphery of each specific terminal user. When a line connecting request from an outgoing telephone terminal of an arbitrary telephone outgoing user to a specific telephone terminal is received, connection of a telephone call execution line from the outgoing telephone terminal to the specific telephone terminal is tried. Therefore, when the connection is connected, a telephone call between the telephone outgoing user and the specific terminal user can be immediately made. However, when the telephone call execution line to the specific telephone terminal is not connected, the peripheral telephone terminal is selected in a transfer trying order, and connection of the telephone call execution line is tried with the peripheral telephone numbers in the transfer trying order. | 01-07-2010 |
20100034368 | SYSTEM AND METHOD OF PROVIDING A SINGLE SERVICE DESTINATION IN A TELECOMMUNICATIONS NETWORK - A method and apparatus for providing a single service destination in a telecommunications network is disclosed. In particular, but not exclusively, disclosed embodiments relate to the provision of a single mailbox for multi-service users having access to a plurality of different telephony services. | 02-11-2010 |
20100054443 | Phone call screening - A target phone number previously associated with a first user is presently associated with a second user such that the target phone number is not presently associated with the first user. A caller uses a calling phone number to initiate a phone call to the target phone number. In response, it is determined whether the calling phone number is on a list of phone numbers associated with the first user. If the calling phone number is on the list of phone numbers associated with the first user, then the caller is notified that the target phone number is no longer associated with the first user. It is determined whether the caller wants to continue with the phone call, and if not, the phone call is terminated before it reaches the second user. | 03-04-2010 |
20100054444 | Associating A Topic With A Telecommunications Address - A topic is associated with a temporary communications address such as a temporary telephone number. This assignment may be effected by the user when the temporary address is obtained by the user. Illustratively, a user who simultaneously uses a plurality of temporary addresses associates a different topic with each of those addresses. When a caller calls the temporary address, the call is redirected to the user's real address and the user receives the topic that is associated with that temporary address, and preferably also the called temporary address itself, along with the redirected call, and this information is either displayed or announced to the user. The information provides context for the call to the user, and may optionally be captured in call logs. Illustratively, when the user initiates a call via the temporary address or the topic, the temporary address or the topic is provided to the called party as the caller ID information. The user's identity is thus kept secret. The user may select the calling topic or temporary address from a display of the call logs of past calls that involved the topics and temporary addresses associated with the user's real address. | 03-04-2010 |
20100074429 | System and Method for Forwarding Selective Calls - A selective call forwarding system implemented on an advanced intelligent network telephone system. The system includes a subscription list and programmable telephone number table that includes, for subscriber telephone numbers in the subscription list: a plurality of associated forwarding telephone numbers and a plurality of associated preferred caller telephone numbers. The system also includes logic to execute a service package application and a service node, the service node providing subscribers with access to modify the programmable telephone number table. The system further includes a telephone system for: determining that a call placed by a caller is to a subscriber; determining that the caller is a preferred caller; and selectively forwarding the call to one the forwarding telephone numbers associated with the subscriber telephone number. The telephone system also provides an indication to the caller that the call is being forwarded to the forwarding telephone number. | 03-25-2010 |
20100080376 | SYSTEM AND METHOD FOR ROUTING CALLS - A method and system of routing telephone calls from a calling party to a called party including placing a call to a called party, accessing context information associated with the called party, permitting the calling party to opt to continue with the call or terminate the call based on the accessed context information, wherein continuing with the call comprises connecting the call to the called party or selecting a redirection option with the call. | 04-01-2010 |
20100091974 | RULE-BASED INTELLIGENT CALL FORWARDING - A rule-based intelligent call forwarding system is provided that typically includes a central office, a service control point, and an internet call routing system. The central office typically triggers a query responsive to receiving a call request. The service control point, which is coupled to the central office, receives the query, and triggers an internet call routing query. The internet call routing system, which is coupled to the service control point, typically receives the internet call routing query, determines presence of the called party with respect to a registered communication device, parses rules associated with the called party, and terminates the call request responsive to the rules parsing and presence determination. Methods and other systems are also provided. | 04-15-2010 |
20100098235 | METHOD AND SYSTEM FOR FORWARDING TELEPHONE CALLS BASED ON PRESENCE INFORMATION - A call forwarding system forwards telephone calls based on presence information of a user as reported by computing devices associated with a telephone number. When a telephone system receives an incoming call directed to one of the telephone numbers of the user's computing devices, it sends an incoming call event to each computing device. Upon receiving the incoming call event from a telephone system, each computing device determines whether the user is most likely present at that computing device based on the presence information. When a computing device determines that the user is most likely present at that computing device, it sends a notification to the telephone system to forward the incoming call to the telephone number associated with that computing device to effect the automatic forwarding of a call based on presence information. | 04-22-2010 |
20100098236 | CALL FORWARDING TO VOICE MAIL SYSTEMS BASED ON REDIRECTING NUMBER - A method is disclosed that includes receiving a forwarded call. The forwarded call corresponds to a call forwarded from a first redirecting telephone device to a second redirecting telephone device. The forwarded call has an associated data message that includes a calling number of an originating telephone device and a first redirecting number of the first redirecting telephone device. The method also includes selecting a destination voice mailbox. The destination voice mailbox is selected from a plurality of voice mailboxes associated with a user. The destination voice mailbox is selected based on an evaluation of the first redirecting number and a second redirecting number of the second redirecting telephone device. | 04-22-2010 |
20100098237 | Location-Based Forwarding of a Communication - The invention provides a method and a system for forwarding a telephone call. The inventive method includes receiving a telephone call from a calling party line to a called party line, determining a location of the called party, determining a proximity of the location of the called party to one or more subscriber locations, and directing the telephone call to the one or more subscriber locations based on the determined proximity. The subscriber locations may be predefined by the called party. The location of the called party may be determined using a global position system and/or a radio frequency signal, for example. | 04-22-2010 |
20100111281 | Variable-Time Call Forwarding To Voicemail - Unanswered calls route to voicemail after a variable number of ring cycles based on a history with the voicemail user. The history may include the caller's identity, the user's answering history, and user preferences. If the caller is not identified, an unanswered call may go to voicemail after a default number of ring cycles. If a caller has a history of previous calls to the user/called party, that history may increase or decrease the default number of ring cycles for that caller. For example, callers whose previous calls to the voicemail user have been answered may receive more ring cycles before going to voicemail. Conversely, callers whose previous calls to the user/called party were unanswered may receive a reduced number of ring cycles before going to voicemail. The number of ring cycles may also be adjusted where the call answering history suggests the called party is unavailable during certain times. | 05-06-2010 |
20100111282 | Remote monitoring of phone calls - A communication system includes a plurality of endpoints associated with predetermined groups of endpoints; a server adapted to store for each group of endpoints a list of the endpoints, among the plurality of endpoints, associated therewith; and a communication network adapted to allow the server and the plurality of endpoints to communicate with each other, wherein, for an incoming phone call from a calling endpoint, each endpoint of the plurality of endpoints includes modules adapted to: 1) receive from the calling endpoint a request to establish the incoming phone call; 2) send a message to the server reporting about the incoming phone call from the calling endpoint, and wherein the server includes modules adapted to: a) receive the message sent in 2); b) identify, based on the received message, a group of endpoints associated with the endpoint sending the message in 2); c) identify at least one monitoring endpoint associated with the group of endpoints identified in b); and d) send to the at least one monitoring endpoint identified in c) a message notifying of the incoming phone call. | 05-06-2010 |
20100124323 | SYSTEM AND METHOD FOR PROVIDING A CALL FORWARD INDICATOR - Embodiments of the disclosed invention include a system and a method for providing a call forward indicator to enable a called party to identify a forwarded call. In one embodiment, the method includes receiving calling information for placing a telephone call. The method determines from the calling information whether the telephone call is a forwarded call. The method modifies a caller identification of a calling party associated with the telephone call to include a call forward indicator in response to determining that the telephone call is a forwarded call. The method transmits the caller identification having the call forward indicator to a forwarded communication device associated with the called party. | 05-20-2010 |
20100172483 | CONVERSATION OF A PHONE CALL INTO A SMART PUSHED VOICE MESSAGE - A method and system for ensuring that a phone call from an initiating user reaches a target user, when the phone call is non-deliverable in real time. The phone call is converted at an instant voice messaging (IVM) server into an entity that can be delivered to the target user when the target user can receive it. The entity may be a parked call, a parked instant message, voice mail, an instant voice message, a multi media server message, a push-to-talk message or an ICQ message. Its delivery is performed according to predetermined or ad-hoe rules, decided either by the IVM server, the initiating user or the target user. | 07-08-2010 |
20100189248 | Implementing Method and System for UE Redirection Service of Sharing Pui - The present invention discloses a method for implementing a redirection service for UEs sharing a PUI in an IMS, comprising: when a UE in a PN registers at a PNM AS, the PNM AS fetching the UE Identity and establishing a corresponding relationship between the identity and the PUI; when determining to route an initial request message of a terminating call of a UE in the PN routed by an original S-CSCF to a configured UE sharing the PUI, the PNM AS adding the configured UE Identity into a redirected initial request message and sending it to the original S-CSCF which forwards the message to a redirection S-CSCF; and the redirection S-CSCF uniquely locating the configured UE according to the identity or both the identity and the PUI in the message. The present invention can redirect a session initial request to a configured UE sharing a PUI with other UEs. | 07-29-2010 |
20100220850 | SYSTEM AND METHOD FOR ENABLING ENCRYPTED VOICE COMMUNICATIONS BETWEEN AN EXTERNAL DEVICE AND TELEPHONY DEVICES ASSOCIATED WITH AN ENTERPRISE NETWORK - A telecommunication system that can selectively establish communications with one of a plurality of telephony devices associated with a particular telephone number for a device in an enterprise network. More particularly, the system is configured to route an incoming telephone call received from an external device, such as a mobile device for example, to one or more of a plurality of telephony devices associated with the telephone number. The plurality of telephony devices may include personal digital assistants and other remote devices. In one embodiment, the system comprises a network server configured to connect the incoming telephone call from an external device to a telephony device, where voice communications are encrypted for transmission by the network server to the external device from which the incoming telephone call is received, and encrypted voice communications received from the external device can be decrypted, re-encrypted and/or stored by the network server if required. | 09-02-2010 |
20100239083 | Method for restricting and remotely configuring call forwarding services - The present invention provides a method for restricting and remotely configuring call forwarding service in wireless or wireline communication systems. An originating switch receives a call request from a calling communication unit. The call request includes an indication that the caller does not want this call to be forwarded if the called communication unit has activated the call forwarding option. The call is routed to the directory number of the called communication unit, not the call forwarding number of the called communication unit. | 09-23-2010 |
20100246796 | FORWARDING APPARATUS, TELEPHONE SERVER, FORWARDING METHOD, AND FORWARDING SYSTEM - A forwarding apparatus includes: a transmission source acquisition part for acquiring a first telephone number of a telephone corresponding to a transmission source of digital information; a call destination receiving part for receiving, from the telephone server, a second telephone number of a telephone called through the telephone number acquired by the transmission source acquisition part; a forwarding destination identifying part for identifying a forwarding destination corresponding to a telephone having the second telephone number received by the call destination receiving part; and a forwarding part for forwarding the digital information to the forwarding destination identified by the forwarding destination identifying part. | 09-30-2010 |
20100310062 | CONVEYING SERVICE INVOCATION INFORMATION WITHIN MULTIMODAL CONVERSATION SYSTEMS - Service invocation information including call routing, reasons for redirections, and similar information are provided to party requesting a communication session and recipients of an enhanced communication system along the call routing path as the request is routed. Some of the information is filtered based on system and/or user defined rules, user permission levels, and comparable aspects. | 12-09-2010 |
20100322403 | System and Methods for Enhanced Multimedia in VoIP Networks - Calls placed to a call recipient bypass the terminating messaging system, creating an enhanced message in the call originator's messaging system and delivering the enhanced message using alternate routing information. A caller creates enhanced messages for a call recipient even when the call recipient's messaging system does not support such functionality. The caller also embeds stored content and/or use links in the enhanced messages to allow the message to be modified and/or deleted before it is accessed by the call recipient. | 12-23-2010 |
20110051918 | Systems and Methods to Redirect Incoming Contacts - Systems and methods are provided for contact channel redirection to improve agent routing/assignment efficiency and customer experience. For example, the system may redirect a customer, waiting in a queue for an agent for telephonic communications, to a chat agent for online chat. | 03-03-2011 |
20110051919 | Affecting Calls To A Person Associated With A Telecommunications Terminal Based On Visual Images and Audio Samples Of The Environment In The Vicinity Of The Telecommunications Terminal - A video camera and microphone associated with a telecommunications terminal are used to gather information about the environment in the vicinity of the telecommunications terminal. Such information includes, but is not limited to: (i) how many people are in the environment, (ii) which specific people are in the environment, (iii) if the environment is dark, (iv) if the environment is quiet, and (v) if the environment comprises human speech. When a specific person is associated with the telecommunications terminal and a request arrives to establish a telephone call with that person, then the information about the environment can be used to decide whether: (1) to transmit the call to the telecommunications terminal, or (2) forward the call away from the telecommunications terminal. | 03-03-2011 |
20110069826 | METHOD AND SYSTEM FOR FORWARDING CALLS PLACED TO A TELECOMMUNICATIONS DESTINATION - The present invention provides a method for forwarding calls placed to a primary destination comprising receiving at least one call forwarding profiles, each call forwarding profile having a predefined duration and at least one call forwarding destination, receiving an instruction to activate one call forwarding profile to an activated profile and forwarding calls placed to the telecommunications destination according to the activated profile. | 03-24-2011 |
20110123013 | Providing a value added service available in a first network to a subscriber in a second network - Method and communication system for providing a value added service, such as an intelligent network (IN) service, which is available in a first network ( | 05-26-2011 |
20110135085 | Adaptive phone for users with intellectual impairment - Exemplary methods and apparatuses are provided for assisting a subscriber, e.g., a subscriber with cognitive limitations, in making decisions concerning contacting a called party. In response to a subscriber's request to speak to the called party, a cognitive processor queries a database to retrieve records stored in a profile which relates the called party to rules for contact of the called party. Upon receiving the records, the cognitive processor determines a requested telephone number and one or more alternative contact telephone numbers having a high likelihood of satisfying the request. The telephone numbers are prioritized based on stored rules or calling history and a prioritized list is presented to the subscriber. The subscriber may select the telephone number of the person best qualified to satisfy the subscriber's objective. The cognitive processor generates a signal for the network to connect the subscriber to a final called party determined for the subscriber. | 06-09-2011 |
20110142223 | METHOD AND SYSTEM FOR REMOTE CALL FORWARDING SET-UP AND MODIFICATION - This invention proposes providing support for remote call forwarding set-up for IP desk phones via messaging. Whenever a user wants to set-up or change call forwarding for his/her IP desk phone, the user can send a Short Message (SM) to user's IP desk phone. The user can send such call forwarding set-up/change SM via user's mobile phone or from any Internet connected e-mail system. With this approach, the user can set-up the call forwarding for his/her IP desk phone anytime, anywhere and with immediate effect. | 06-16-2011 |
20110188648 | COMPUTER-TELEPHONY INTEGRATION IN A SERVICE PROVIDER ENVIRONMENT - One embodiment of the present invention provides a method and system for handling a telephone call. The method comprises receiving an incoming call at a computer-telephony server located as service provider equipment within a telephone network, followed by setting up a call from the computer-telephony server to a customer location. The customer location has a plurality of agents, each agent having an associated computer workstation. The call is forwarded at the customer location to a receiving agent selected from the plurality of agents. There is now communication between the computer-telephony server and one or more of the agents to allow the computer-telephony server to identify the receiving agent. The computer telephony server uses voice analytics on speech input from the receiving agent to identify the receiving agent. | 08-04-2011 |
20110261945 | Intelligent Disposition Manager - When a communication is directed to an intended recipient, a determination may be made by an intelligent communication disposition manager as to whether one or more available communication devices of the intended recipient are available for routing the incoming communication either based on device availability or routing previously defined by the intended recipient. The intelligent communication disposition manager may utilize presence data of the intended recipient for sending a notification of the incoming communication to one or more of the intended recipient's available communication devices. The intended recipient may select a preferred call routing option for the incoming call/message to be sent. Based on the real-time response from the intended recipient, the call/message may be routed to his/her preferred communication device. | 10-27-2011 |
20110280389 | RELAY PROCESSING DEVICE, COMMUNICATION TERMINAL, RELAY PROCESSING SYSTEM, RELAY PROCESSING METHOD, AND PROGRAM - When a call from a call terminal to a called terminal is received, a relay processing device transmits calling terminal specific information that specifies the calling terminal to the called terminal by using data communication. The calling terminal specific information, for example, is a phone number of the calling terminal, but may be a user's name of the calling terminal. The called terminal transmits to the relay processing device, connection information that indicates whether or not to respond to the call from the calling terminal. The transmission of the connection information may be performed by any one of voice communication and data communication. The relay processing device connects the phone call between the called terminal and the calling terminal or cuts off the connection between the calling terminal and the relay processing device according to the connection information. | 11-17-2011 |
20110293084 | MANAGING CALL FORWARDING PROFILES - Call forwarding profiles corresponding to call forwarding settings based on time, location, and/or presence states of a called party are created. Different call forwarding settings are then activated based on corresponding predefined call forwarding profiles. Users are enabled to pre-configure their call forwarding profiles based on one or more rules. | 12-01-2011 |
20110293085 | Private Branch Exchange - This private branch exchange includes a control portion parallelly forwarding an incoming call on an outside line to a plurality of recipients through one or more of a first telephone communication portion, a second telephone communication portion and a third telephone communication portion if the incoming call on the outside line is not answered. | 12-01-2011 |
20110311038 | SEMI-SUPERVISED TRAINING OF DESTINATION MAP FOR CALL HANDLING APPLICATIONS - A method of semi-supervised synonym inference for a call handling application, such as automated directory assistance or call routing, is described. In one embodiment the method comprises examining a database of caller interaction results from a directory assistance system that includes an automated directory assistance engine, detecting a specified characteristic in the caller interaction results, and using the detected characteristic to automatically train a destination map, where the destination map is for use by the automated directory assistance engine in automatically mapping human speech to a destination. The detecting of the specified characteristic in the caller interaction results may include a statistical analysis of the caller interaction results for each of one or more speech recognition strings. | 12-22-2011 |
20110317826 | Family Branch Exchange - A Family Branch Exchange (FBX) overcomes limitations of conventional residential telephone technology to inexpensively provide more useful and advanced residential telephone services. For example, a method of providing automatic call forwarding comprises receiving, at a service provider system connected to a telephone network and optionally to a data network, a call including dialing information indicating a person to whom the call is to be placed, retrieving, at the service provider system, destination information for the indicated person, and forwarding, from the service provider system, the call to at least one destination indicated by the destination information. | 12-29-2011 |
20120002799 | SYSTEM AND METHOD TO DIRECT TELEPHONE CALLS TO ADVERTISERS - A system and method for highlighting telephone numbers that are sponsored by advertisers on electronic content, and directing voice calls to those numbers to the corresponding advertiser. The call advertising system receives parameters of an advertising campaign from an advertiser, including telephone numbers in the campaign and an amount per call that the advertiser is willing to pay. The call advertising system transmits an indication of the advertised telephone numbers to a voice communication system. The voice communication system, upon determining that a campaign number is contained in electronic content, can to indicate to users that a call can be made at a rate reduced from what a user would normally pay in order. When the user calls the number, the voice communications system directs the call to the advertiser. The call advertising system tracks the call so that the advertiser can be charged the per-call amount. | 01-05-2012 |
20120020470 | METHOD AND SYSTEM FOR COMMUNICATION FORWARDING - For enabling the forwarding of communication requests directed by callers to callees who are subscribers of a carrier network ( | 01-26-2012 |
20120027192 | Location-Based Forwarding of a Communication - The invention provides a method and a system for forwarding a telephone call. The inventive method includes receiving a telephone call from a calling party line to a called party line, determining a location of the called party, determining a proximity of the location of the called party to one or more subscriber locations, and directing the telephone call to the one or more subscriber locations based on the determined proximity. The subscriber locations may be predefined by the called party. The location of the called party may be determined using a global position system and/or a radio frequency signal, for example. | 02-02-2012 |
20120063584 | TELEPHONE RELAYING APPARATUS, TELEPHONE RELAYING METHOD, AND PROGRAM - A telephone relaying apparatus | 03-15-2012 |
20120106728 | METHODS AND SYSTEMS FOR INTEGRATING COMMUNICATIONS SERVICES - Methods and systems providing access to integrated communications services are disclosed. A notification of a call to a user is received at a device associated with the user, the device being connected to a data network and including a base unit, a handset, and a user interface, wherein the device is determined based on retrieved data corresponding to the user, and the retrieved data was retrieved using information pertaining to the call. Input from the user indicative of a response to the notification is also received at the device. Response information reflective of the response to the notification is then sent to the server, wherein the server instructs a service control point to connect the call based on the response to the notification. | 05-03-2012 |
20120121077 | SYSTEM AND METHOD FOR BROKERING COMMUNICATION DEPENDENT TASKS - A method implementable on a computing device for brokering communication dependent tasks (CDTs) includes receiving at least an indication of a requested CDT from a user, associating the request with at least one pre-defined CDT scenario, determining at least an appropriate time and means for communications for contacting at least one party based on the CDT scenario, and contacting the party on behalf of the user. | 05-17-2012 |
20120140913 | TELEPHONE RELAYING APPARATUS, TELEPHONE RELAYING METHOD, AND PROGRAM - A real number and a published number are allocated to a call origination telephone terminal | 06-07-2012 |
20120163579 | Method and application server for obtaining the users' capability in third party call control - The present disclosure provides a method and an Application Server (AS) for obtaining user's capability in Third Party Call Control (3PCC), and the method comprises: when a user performs 3PCC, an AS stores the media information of the user; the AS performs media negotiation with the user according to the stored media information of the user. The application of the present disclosure solves the problem of the high failure probability of media negotiation caused by the current incorrect method for obtaining the user's media capability, and improves the utilization experience of users. | 06-28-2012 |
20120189114 | TELEPHONE RELAY DEVICE, METHOD OF RELAYING TELEPHONES, AND PROGRAM THEREFOR - A second device ( | 07-26-2012 |
20120207297 | Method, System and Apparatus for Implementing Secure Call Forwarding - A method, system and apparatus for implementing secure call forwarding are provided in the present invention. The method includes: a calling party calling a called party, the called party triggering the subscribed call forwarding service; a key management server (KMS) obtaining information of a legal call-forwarded party of the called party through an application server; the call-forwarded party obtaining a media key from the KMS; and the calling party establishing a call connection with the call-forwarded party. | 08-16-2012 |
20120230487 | METHOD AND APPARATUS FOR PROGRESSIVE CALL FORWARDING - The present invention describes a method and apparatus for providing an advanced call forwarding feature for telephone service subscribers. More specifically, the present invention provides a method and apparatus to forward a phone call to multiple phone numbers in a progressive manner. With this invention, when a phone number is called, the call is forwarded to a list of phone numbers in the following manner: a) call to the first phone number in the forwarding list, b) wait for a pre-provisioned period, if not answered, c) call to the second phone number from the list while the first phone is still ringing, if not answered by either phones, e) call yet another phone number from the forwarding list in the same manner until the end of the list while keeping all phones ringing simultaneously f) stop ringing of all other phone stations when one of the phone stations in the call list is picked up. | 09-13-2012 |
20130028405 | CALL METHOD, DEVICE, AND COMMUNICATION SYSTEM FOR PRIVATE BRANCH EXCHANGE USER - A call method, a device, and a communication system for a private branch exchange (PBX) user are provided. User data of the private branch exchange user may be sent to an application server when the private branch exchange user has opened an account but not registered. The application server ma continue normal calling by using the user data of the private branch exchange user. The PBX user can make a successful call without independent registration when implementing independent supplementary services. | 01-31-2013 |
20130058474 | ENHANCED SERVICES PROVIDED USING COMMUNICATION REDIRECTION AND PROCESSING - Processing a communication is disclosed. A first request to establish communication is received at a redirection node from a requesting communication participant. A destination communication participant associated with the request is determined. A communication session in which the requesting communication participant, the redirection node, and the destination communication participant are participants at the same time is established, including sending from the redirection node to an equipment associated with the destination communication participant a second request to establish communication between the redirection node and the equipment associated with the destination communication participant. A communication session processing feature not provided with respect to the communication session by a telecommunication service provider associated with a service provider network used to establish and provide the communication session is made available to at least one of the requesting communication participant and the destination communication participant. | 03-07-2013 |
20130083913 | METHOD AND APPARATUS FOR PROVIDING A CUSTOMER PREMISE BASED COMMUNICATION SYSTEM - A method and an apparatus for providing a customer premise based feature. For example, the method receives a call directed to a customer, wherein the call is associated with a customer premise based feature. The method then forwards the call to a customer premise based communication system located at a location of the customer, wherein the customer premise based feature is implemented locally by the customer premise based communication system. | 04-04-2013 |
20130272516 | SYSTEM AND METHOD FOR DYNAMICALLY ROUTING A SPECIAL NUMBER CALL TO A FUNCTION-FOCUSED ANSWERING UNIT - A system for dynamically coupling a special number call from a calling unit with at least one function-focused answering unit includes: (a) at least one communication network configured and situated for communicative coupling with the calling unit; (b) at least one switching facility coupled with at least one network of the plurality of networks; (c) a special number call receiving facility coupled with the at least one switching facility; and (d) the at least one switching facility being coupled with the at least one function-focused answering unit. After receiving the special number call, the special number call receiving facility directs dynamically coupling the special number call to one or more included function-focused answering unit of the at least one function-focused answering unit via the at least one switching facility. Determination which function-focused answering unit is an included function-focused answering unit is made at the special number call receiving facility. | 10-17-2013 |
20130287199 | METHOD, SYSTEM AND APPARATUS FOR IMPLEMENTING MULTIMEDIA RING BACK TONE SERVICE - A method, system and apparatus for implementing a Multimedia Ring Back Tone (MRBT) service are provided. The method includes: receiving a call request originated by a calling terminal; parsing a tone playing policy specifying whether to play a caller tone or a callee tone or whether to filter a tone; performing caller tone media negotiation or callee tone media negotiation, or performing no tone negotiation according to the parsing result; and playing the caller tone or the callee tone to the caller, or playing no tone. With the technical solution of the present invention, the caller tone service can be implemented in the IMS domain. Whether a caller tone or a callee tone is played to the caller is determined according to a preset policy. Furthermore, the tone filtering service is also implemented. This gives a user freedom in experiencing the MRBT service. | 10-31-2013 |
20130329878 | METHODS AND SYSTEMS FOR AUTHORIZING CALL FORWARDING - A call forwarding server in a telephony network is configured to provide an authorization function during activation of a call forwarding service. In response to receiving a forwarding request including initiating and terminating telephone numbers (TN), the call forwarding server generates and sends a request for the terminating TN to obtain authorization for the forwarding service. In response to receiving an authorization response for enabling call forwarding, the call forwarding server enables call forwarding for the initiating TN by updating a call forwarding record to include an entry including the initiating TN and the terminating TN. Communications placed to the initiating TN are automatically forwarded to the terminating TN once the forwarding service is enabled. | 12-12-2013 |
20140064472 | METHOD AND SYSTEM FOR COMMUNICATION FORWARDING - A method and system are provided for enabling forwarding of communication requests directed by callers to callees. Forwarding-profile information, which may be used in forwarding of communication requests directed to a callee, may be received in a computerized central unit. The computerized central unit may then transfer forwarding information that is based on the forwarding-profile information, to a network server in a network in which the callee is a user and/or a subscriber, for enabling the network server to forward communication requests to the callee based on the forwarding information. The forwarding-profile information may comprise destination addresses for forwarding communication requests to the callee; categorizations of callers into caller groups; and/or forwarding-schemes for specifying how to forward communication requests from particular callers. The forwarding-schemes may specify for different communication technologies, whether a received communication request through each communication technology is forwarded to a destination address using a particular communication technology. | 03-06-2014 |
20140161245 | CALL FORWARDING INITIATION SYSTEM AND METHOD - A method and system creates on a portable electronic device a real-time graphical view of an in-store product display that pinpoints the location of one or more target products on the product display. The graphical view is generated by capturing image data, such as a video feed of the in-store product display, and processing the data to initiate the one or more target products based on predefined product recognition criteria uniquely associated with the respective target products. | 06-12-2014 |
20140169545 | UNIFIED COMMUNICATIONS USING CALLED PARTY LOCATION - Call processing can include receiving a call directed to a first destination device associated with a called party, determining, using a processor, an attribute of the call, and determining a location of the called party. A call processing rule can be selected that matches the attribute of the call and the location of the called party. The call can be redirected to a second and different destination device according to the matched call processing rule. | 06-19-2014 |
20140177817 | INCOMING CALL FORWARDING MANAGEMENT SERVER, CALL-BACK TERMINAL APPARATUS, AND INCOMING CALL FORWARDING SYSTEM - An incoming call relaying status identifying unit determines whether or not a call receiving request from an incoming call forwarding system is delivered through a preset forward source terminal apparatus based on incoming call relaying status identifying information included in the call receiving request. Next, when a determination based on the incoming call relaying status identifying information brings about a positive result, a display unit displays information for a call-back including forward source terminal information representing the forward source terminal apparatus utilized for relaying the incoming call based on the incoming call relaying status identifying unit. This makes it possible for a user of a forward destination to recognize from which forward source the incoming call is forwarded. | 06-26-2014 |
20140198906 | SYSTEMS AND METHODS FOR PROVIDING ANSWERING SERVICES - The present invention includes a method and system for the management and routing of telecommunications information on data and telephone lines. In one exemplary embodiment in accordance with the present invention, a flexible system whereby business information is correlated to a user's telephone number is provided. In another exemplary embodiment, the present invention provides an on-line answering service in which the identification information of the called party can be maintained during call forwarding and/or diversion. In another exemplary embodiment, the identification information of the user called can be detected by the answering system. In addition, in another exemplary embodiment, the present invention provides answering services access to information about the called party as well as the calling party in order to facilitate the answering services' responses on behalf of their users. | 07-17-2014 |
20140233717 | IMPLEMENTATION OF THE SEMI-ATTENDED TRANSFER IN SIP FOR IP-MULTIMEDIA SUBSYSTEM ENVIRONMENTS - A communication system, method, and components are described. Specifically, a communication system having the ability to facilitate a semi-attended transfer in SIP for an IP-Multimedia Subsystem (IMS) environment is disclosed. The semi-attended transfer is possible even though one or more Back-to-Back User Agents are positioned between users engaged in the semi-attended transfer. | 08-21-2014 |
20140247932 | SYSTEM AND METHOD FOR IMPLEMENTING DO-NOT-DISTURB DURING PLAYBACK OF MEDIA CONTENT - The disclosed embodiments include a system, method, and computer program product for implementing do-not-disturb feature during media content. For example, in one embodiment, the do-not-disturb feature is implemented on an electronic device during the playback of the media content based on user preferences, where the user preferences specify the media content that triggers the do-not-disturb feature on the electronic device. In response to the do-not-disturb feature being implemented, notification of an incoming communication is suspended during playback of the media content. | 09-04-2014 |
20140247933 | SYSTEM AND METHOD FOR PROVIDING SALES AND MARKETING ACCELERATION AND EFFECTIVENESS - A system for handling call transfer contains a talker computer for providing a batch notification that enables a central data server to identify a batch of one or more customer records for calling, a central data server for receiving the batch notification that enables the central data server to identify the batch of one or more customer record, and a dialing agent computer for providing a connected notification that a customer that has been called has been connected, referred to herein as a connected customer, via a call, wherein a customer record of the connected customer is associated with the batch, wherein the central data server provides an identify notification and the talker computer receives the identify notification that enables the talker computer to distinguish the connected customer record, wherein the connected customer record is associated with the batch. | 09-04-2014 |
20140254785 | DYNAMIC DEVICE PAIRING WITH CONTROL SESSION ESTABLISHMENT - A communication system, method, and components are described. Specifically, a communication method is disclosed which enables a media device and control device to be dynamically paired to one another and a control link call to be established between the media device and the control device. The control link call can be utilized to permit the media device to be controlled by the control device while the media device exchanges media with a communication device operated by another user. | 09-11-2014 |
20150023488 | METHOD AND APPARATUS FOR MOVING CALL - An operation method and apparatus of a terminal for call move are provided. The method includes, if receiving a call move request signal including registration information of a first device that is in voice communication with a second device from the first device, transmitting, by the terminal, a call state request signal for the first device using the registration information to a server, if determining that a call state for the first device is not a call through the server by using a call state response signal received from the server, establishing, by the terminal, a wireless connection with the first device, and, performing, by the terminal, voice communication with the second device through the established wireless connection. | 01-22-2015 |
20150063554 | TELEPHONE DEVICE AND METHOD FOR AUTO TRANSFERRING INCOMING CALLS - A number of telephone devices relating to one user establish a communication connection with a server and receive rules for answering and usage information from the server. The server sequence the plurality of other telephone devices for call forwarding according to the rules for answering and usage information, and transfers an incoming call to one then another telephone device according to a sequencing. | 03-05-2015 |
20150124951 | Methods, Systems, and Products for Call Notifications - Methods, systems, and products provide remote notification of calls. When a call is received, a contact list is consulted for a contact. An electronic message is sent to an address of the contact. The electronic message notifies the contact of the call. | 05-07-2015 |
20150304499 | SYSTEMS, METHODS, AND COMPUTER PROGRAM PRODUCTS FOR PROVIDING CALLER IDENTITY UPDATE INFORMATION - A method includes establishing a first call from a first party to a second party; during a ringing status of the first call, cancelling the first call in response to an indication that the first party wishes to transfer the first call; and establishing a second call from a third party to the second party, where a message to establish the second call includes information identifying the third party. | 10-22-2015 |
20150304500 | SYSTEMS AND METHODS FOR PROVIDING ANSWERING SERVICES - The present invention includes a method and system for the management and routing of telecommunications information on data and telephone lines. In one exemplary embodiment in accordance with the present invention, a flexible system whereby business information is correlated to a user's telephone number is provided. In another exemplary embodiment, the present invention provides an on-line answering service in which the identification information of the called party can be maintained during call forwarding and/or diversion. In another exemplary embodiment, the identification information of the user called can be detected by the answering system. In addition, in another exemplary embodiment, the present invention provides answering services access to information about the called party as well as the calling party in order to facilitate the answering services' responses on behalf of their users. | 10-22-2015 |
20160072953 | MANAGING PHONE NUMBERS IN A TELEPHONY SYSTEM - Techniques are described for managing phone numbers associated with a telephony system to reduce the likelihood that calls or transmissions directed to a subscriber or endpoint to which a phone number was previously assigned are received by a new subscriber or endpoint to which that number is reassigned. | 03-10-2016 |
20160182715 | TELECOMMUNICATION SYSTEM AND METHOD FOR FLEXIBLE CONTROL OF THE TELECOMMUNICATION SYSTEM USING A SWITCHING COMMAND ISSUED BY AN APPLICATION TO A PLATFORM | 06-23-2016 |
20180027120 | CALL TRANSFER BETWEEN DEVICES | 01-25-2018 |
20190149658 | TELECOMMUNICATION SYSTEM AND METHOD FOR FLEXIBLE CONTROL OF THE TELECOMMUNICATION SYSTEM USING A SWITCHING COMMAND ISSUED BY AN APPLICATION TO A PLATFORM | 05-16-2019 |