Entries |
Document | Title | Date |
20080212747 | METHOD AND APPARATUS FOR SERIALIZING AN ASYNCHRONOUS COMMUNICATION - A method and apparatus for scalable handling of communications with varying numbers of participants over a telephone interface is described. The approach treats the different participants recorded communications as part of a larger asynchronous communication and provides a serializing (voice) user interface for participating in the conversation. This can be used to provide services ranging from phone-based discussion boards to more orderly teleconferences. Features may include moderation of comments, automatic removal of comments, and/or other features tailored to the specific use of the serializing approach. | 09-04-2008 |
20080260112 | Background Noise Effects - Mechanisms are disclosed that allow for the use of a false background, or background tone, in voice input in a telephonic call. A voice input may have both voice from a user talking and a background noise input which may be every other noise received at the user's phone. A trigger to use a background tone is received, the background tone is selected and the associated background tone file is retrieved. Then, a combiner combines the voice input with the background tone file. A filter may be used to filter the actual background noise from the voice input. Additionally, background tones may be used in various telephonic networks, including traditional land-line and wireless cellular networks. | 10-23-2008 |
20080279346 | COMMUNICATION APPARATUS AND CONTROL METHOD THEREOF - In a communication apparatus including a base unit provided with an answering machine function and a cordless handset wirelessly connected to the base unit, a wireless unit that communications with a setting unit that sets the answering machine function and the cordless handset requests the setting unit to set the answering machine function, if the wireless unit receives a command to set the answering machine function from the cordless handset while a communication control unit that detects an incoming call on an outside line is detecting an incoming call on an outside line. | 11-13-2008 |
20090003536 | TELECOMMUNICATION AND MULTIMEDIA MANAGEMENT METHOD AND APPARATUS - A communication device for rendering one or more conversations. The communication device includes a receiver configured to receive media over a network and an encoder configured to encode media created using the communication device, where the received and encoded media are associated with the one or more conversations. A storage or memory element stores on the device both the received media and the encoded media. A conversation control element is provided for selecting one of the one or more conversations as current and for controlling the rendering of the media of the selected conversation. A rendering element, controlled by the conversation control element, is provided to render the media associated with the selected current conversation on the communication device in either (a) a near real-time mode where the received media associated with the selected current conversation is progressively rendered as it is received or (b) a time shifted mode where the received and encoded media associated with the selected current conversion is rendered at a time after it was encoded or received. The device further includes a transmitter configured to transmit the encoded media associated with the selected current conversation over the network to one or more remote communication devices. | 01-01-2009 |
20090003537 | TELECOMMUNICATION AND MULTIMEDIA MANAGEMENT METHOD AND APPARATUS - A communication device for consecutively rendering one or more conversations. The device includes a receiver configured to receive at the communication device media associated with the one or more conversations over a network. The one or more conversations include a defined set of conversations to be consecutively rendered in accordance with a defined priority hierarchy. The device also includes a sequencing element, which sequences the received media associated with the defined set of conversations into a sequence order at least partially based on the defined priority hierarchy. A rendering element consecutively renders the received media associated with the defined set of conversations in the sequence order. | 01-01-2009 |
20090129564 | METHOD AND SYSTEM FOR PUBLISHING PRESENCE INFORMATION AND PRESENCE AGENT - Provided are a method and system for publishing presence information and a presence agent. The method includes receiving a voice message input through a terminal by a user, parsing the received voice message and extracting presence information, and publishing the extracted presence information. According to the method, a user can easily and simply publish presence information without personally using an application program based on presence service. In addition, it is possible to dynamically publish or update presence information. | 05-21-2009 |
20090175423 | METHOD AND SYSTEM FOR UTILIZING INFORMATION FOR EFFICIENT RECORDING SOLUTIONS IN A COMPLEX MULTI-MEDIA RECORDING ENVIRONMENT - System and method for recording telephone calls comprising receiving computer telephony integration fields from first and second sources, identifying which of the CTI fields are physical CTI fields to be used for locating audio to be recorded, identifying which of the CTI fields are logical CTI fields, identifying one of the physical CTI fields received from the first source and one of the logical CTI fields received from the second source as being related to a specific telephone call and recording said telephone call based on audio location information from the physical CTI field associated with the call. | 07-09-2009 |
20090257565 | MULTI-CHANNEL QUIET CALLS - A system and method for simultaneously conducting multiple telephone conversations is provided. In an embodiment, a user converses with one individual on a first channel while simultaneously transmitting audible utterances to a second individual or a second channel. The user can select the desired channel or channels and a desired phrase and an electronic representation of the selected phrase is transmitted over the selected channel(s). | 10-15-2009 |
20100150320 | HANDLING COMMUNICATION SESSION DISCONNECTION AND RECONNECTION - A method, system and computer program product records missed information that is communicated between one or more connected communication terminals during a disconnection period and replays the missed information when a temporarily-disconnected communication terminal reconnects to the active communication session. The method comprises: detecting disconnection of the communication terminal from the active communication session; in response to detecting the disconnection, automatically recording the missed information exchanged between the one or more connected communication terminals remaining in the active communication session; detecting reconnection of the disconnected terminal to the active communication session; and delivering the recorded information exchange to the reconnected terminal, in response to detecting the reconnection. | 06-17-2010 |
20100158203 | Conference Call Replay - Call replay systems and methods are disclosed. A call replay system can record a telephonic communication and replay the recorded communication upon request. The entire communication may be recorded, or only a portion, such as the most recent few minutes. The entire recording can be transmitted to a requester, or only a portion. The recording may be altered before it is transmitted to a requestor. Alterations may include actions taken to reduce playback time, such as removing spaces in the recording where no conversation is taking place, or speeding up the recording. Other alterations may include adjusting the sonic characteristics of the recording, translating the recording, or transcribing the recording to create a text version. | 06-24-2010 |
20100232579 | SYSTEM AND METHOD FOR PLAYING BACK INDIVIDUAL CONFERENCE CALLERS - A teleconferencing system receives at least two streams that are parts of a live conference and individually records at least one of the streams. During the conference, a conferencing system receives a request from a communication device that is participating in the conference for at least a portion of at least one but not all of the recorded streams and in response sends the requested portion(s) of the stream to the communication device. The communication device can then play back the requested portion(s) of the recorded stream(s) to a participant in the conference. The streams may be audio and/or video streams. | 09-16-2010 |
20130301812 | Message Backup Facilities - Facilities are provided herein for backing up messages and related activities. An active telephone call is initiated to a voicemail server and recording of the audio stream of the active telephone call is initiated to record a voicemail message being played back during the telephone call. The recorded voicemail message may then be edited, tagged, enhanced, organized with other messages, and shared, as examples. In another aspect, backup of messages is facilitated by an intermediary system that establishes an active telephone call between a voicemail server and a client. The intermediary system passes a request from the client to the voicemail server to commence playback of a voicemail message, and the intermediary system records a portion of the audio stream of the active telephone call. | 11-14-2013 |
20140044242 | Voice Message Exchange - Disclosed is a voice message exchange system and method for improving communication between an inmate and a third party by enabling the inmate to leave a message when a call is not answered and further allowing the third party who receives the message to reply with a message to the inmate. Additionally, outside parties that meet the institution's requirements can leave messages for inmates at any time. The present invention can be used as an add-on to legacy inmate call management systems or incorporated internally into an inmate call management system. The system also provides monitoring, controlling, recording, and billing means. | 02-13-2014 |
20140050307 | AUTOMATED VOICE CALL TRANSCRIPTION AND DATA RECORD INTEGRATION - An application may provide a communication session platform for a first participant to communicate to a second recipient in a service provider capacity. For instance a doctor, lawyer or other service provider may initiate a call application on a their user device and the device may transmit a communication session request to another user device of a patient or client, via the call application. The application may also provide transmitting a consent request to the client user device requesting consent to a term described by a pre-recorded content segment and receiving a confirmation message from the client user device agreeing to the consent request, and bridging the communication session between the client user device and the service provide user device. | 02-20-2014 |
20140146952 | Audio Call Screening for Hosted Voicemail Systems - The present invention allows a user to screen messages being left at a hosted voicemail system from a telephone terminal. Incoming calls intended for the telephone terminal are routed to the voicemail system immediately or after attempting to connect incoming call to the telephone terminal. As the caller is leaving a message at the voicemail system, a connection between the incoming call, voicemail system, and telephone terminal is established to allow the user to listen to the message and decide whether to take the call. The user may decide to take the call or let the caller finish leaving the message. In one embodiment, the telephone terminal is equipped to open only the speaker channel for monitoring the message and will provide a fully bi-directional connection if the user takes the call. The supporting switch and telephone terminal communicate with each other to facilitate the monitoring and taking of calls. | 05-29-2014 |
20140161237 | CONTACT CENTER RECORDING SERVICE - A system and method for producing audio messages for use in a contact center. A customer may specify message content, and provide a voice specification, which may identify a preferred voice artist and other aspects of the audio message including the language, accent and tone of the message. The service may produce the recording and provide it to the customer. | 06-12-2014 |
20140211928 | METHOD FOR SENDING RECORDED CONFERENCE CALL CONTENT - A method and communication device for scheduling a conference call. The method includes receiving, in a first communication device, an invitation message containing at least some conference call scheduling information with respect to a scheduled conference call session; displaying an interface in relation to the invitation message, the interface including an option to send a request for recorded conference call content of the scheduled conference call session; receiving an input selecting the option; and sending a communication to a second communication device including a response to the invitation message and including said request for recorded conference call content. A conference call server is also described for sending recorded conference call content to the communication device. | 07-31-2014 |
20140219426 | On-Hold Message System - A programmable in-the-skin or intelligently connected message on hold delivery system is disclosed which comprises a message storage system and a processor for generating prompts which are transmitted to a control device. The prompts are received at the control device and allow an operator to select from a number of options in order to select, among other things, certain ones of the messages stored on said message storage system for playback, as well as the sequence in which said messages are to be played back. The message playback devices are each provided with one or more libraries of messages, and comprise at least one or more audio and/or visual advertising messages. Said system enables the user to start a pre-recorded audio or visual message at the beginning each time a caller is placed on hold in the telephone system. | 08-07-2014 |
20140254775 | SYSTEM AND METHOD FOR ASSISTING AGENTS OF A CONTACT CENTER - An agent assisting system for providing assistance to agents of contact center during calls is provided. The agent assisting system includes a monitoring module configured to monitor parameters of a call coming to the contact center. The agent assisting system further includes a sentiment detector module configured to detect sentiments of a user during the call. The agent assisting system further includes a pattern matching module configured to determine a script for an agent handling the call, based on the parameters of the call and the sentiments of the user during the call, wherein the script providing instructions to the agent to improve handling of the call. The agent assisting system further includes a script publishing module configured to publish the script to the agent handling the call. | 09-11-2014 |
20140307859 | Apparatus and Method for Audio Data Processing - A communication terminal, system and method utilize a communication device that activates a speech to text application so that subsequent audio that is received from a caller is converted into text. A caller may then provide audio in response to a question. A caller may send input by pressing a button on a communication device for example, to activate the speech to text application, speak an answer, and then press a button to indicate that an answer to a question is complete. The spoken answer may be converted into text and may then be stored, parsed, and then assigned to an object representing the question posed to a caller. The stored text assigned to the object representing the question may then be used to populate different forms or databases for subsequent use or for displaying to a user via a display device of that person's computer device. | 10-16-2014 |
20140334611 | SYSTEMS AND METHODS FOR SECURE RECORDING IN A CUSTOMER CENTER ENVIRONMENT - Systems and methods for secure recording in a customer center environment are provided. The system receives data related to a communication at a media distribution device. A key is provided by a key server to the media distribution device to encrypt the received data. In addition, an identifier may be associated with the received data. The key and the identifier are stored in a database associated with the key server. The encrypted data is recorded the a recorder, where it is accessible to authorized users within the customer center. Upon request, the key is provided to the authorized user to decrypt the encrypted data for play back. The customer center environment may include a user interface for viewing customer contacts. The contact may be organized into folders and annotations associated with the customer contacts may be received. | 11-13-2014 |
20140369478 | Systems and Methods for Proximity-Activated Voice Recording - According to one aspect, a proximity-activated voice recording system having at least two proximity-activated voice recording devices. Each voice-activated recording device may include a first proximity sensor for detecting a proximity defined by a device communications distance, and an identification token that contains first identification information for identifying the voice-activated recording device. In some cases, each device may have a second proximity sensor for detecting a proximity defined by a vocal communications distance. | 12-18-2014 |
20150117620 | METHOD OF SAFEGUARDING ANONYMITY DURING A TELEPHONE COMMUNICATION AND TELECOMMUNICATION SYSTEM FOR IMPLEMENTING THE METHOD - A method is provided for safeguarding anonymity during a communication with a correspondent, between a caller and a user being called. The communication has an anonymous nature. The method includes the following steps: upon receiving a response from the correspondent to the communication sent by the caller, putting the caller on hold; analysis of the response received from the correspondent, for determining whether the correspondent corresponds to the voicemail of the user being called; and in the case of a positive determination, playing to the caller an anonymous welcome message in which the identity of the user being called is masked. | 04-30-2015 |
20160156759 | COMMUNICATION BETWEEN USERS OF A TELEPHONE SYSTEM | 06-02-2016 |