| WELLPOINT, INC. Patent applications |
| Patent application number | Title | Published |
|---|
| 20130090952 | SYSTEM AND METHOD FOR TRANSFER CONTROL - Systems, methods and computer-readable media for transferring control over input of data to electronic forms. An electronic insurance application form including a plurality of form fields for receiving input data is displayed to a consumer. Control over input of data to the form fields is associated with an identifier of the consumer in an access control table for the electronic insurance application form. A request to transfer control over input of data to the form fields to an insurance agent is received from the consumer. The access control table for the electronic insurance application form is updated to associate control over input of data to the form fields with an identifier of the insurance agent. Data describing the electronic insurance application form is transferred to the insurance agent. | 04-11-2013 |
| 20130090948 | SYSTEM AND METHOD FOR HEALTHCARE PRODUCT ENROLLMENT - Systems, methods and computer-readable media for use in connection with healthcare product enrollment. Data describing health profile information from a consumer is received. This data may be based on historical claims information or on responses to survey questions received from the consumer. The data may be for the individual alone, or for his dependents as well. Data describing cost of care information is determined based on the data describing the health profile information. At least one recommended health care coverage product for the consumer is determined based on the cost of care information. In some embodiments, a consumer cost associated with each of the recommended health care coverage product is conveyed to the consumer. | 04-11-2013 |
| 20130090943 | SYSTEM AND METHOD FOR HEALTH CARE PRODUCT SELECTION - Systems, methods and computer-readable media for assisting consumers to enroll in a health plan in an online environment. Data comprising residence information, date of birth information and gender information of a consumer is received. Data comprising a type of health insurance product selected by the consumer is received. Data comprising physician information selected by the consumer is received. Result information is retrieved from one or more databases. The result information includes one or more health insurance plans of the type selected by the consumer, and information describing whether physicians associated with the physician information selected by the consumer are included within a network of each of the health insurance plans. The result information is displayed to the consumer. A request from the consumer to enroll in one of the health insurance plans is received. | 04-11-2013 |
| 20130083054 | SYSTEM AND METHOD FOR MANAGING HEALTH TREATMENT PLANS - Methods and systems for managing health treatment plans are described. Data describing a physical and/or mental status of an individual is received. A visual representation of the status is created. The visual representation is displayed to a representative of the individual. The representative interacts with the visual representation. Feedback data regarding the visual representation is received from the representative. The feedback data is communicated to the individual. | 04-04-2013 |
| 20130066820 | SYSTEM AND METHOD FOR EVIDENCE-BASED DECISION BOOTSTRAPPING - The systems and methods relate to decision making processes. Data associated with a request for a decision is received. Risks associated with the request are identified. Decision queries associated with each of the identified risks are determined. Any non-standard attributes associated with each of the identified risks are identified. A confidence level threshold for each of the identified risks is determined. A decision recommendation, generated by a machine learning component, is received. The decision recommendation includes a response to each of the one or more decision queries, determined based on the exceptional attributes, if any, and a confidence level associated with the response. The confidence level is compared to the confidence level threshold. Based on the comparison, a decision path for responding to the request is determined. Decision path actions are determined based on the decision path. | 03-14-2013 |
| 20090003583 | METHOD FOR ENHANCING CALL CENTER PERFORMANCE - A method for improving call center performance. The method includes the steps of, for each call, collecting data comprising: date, supervisor, associate, and a categorization as to single, last, or transfer; summarizing said data on a periodic basis by supervisor, associate, and percentage of single, last, transfer, and stream, wherein percentage of stream is the residual after subtracting said percentage of single, last, and transfer categories; and presenting said summarized data to supervisors to provide feedback on the effectiveness of said supervisor's call coaching of associates. A system for enhancing call center performance is also provided. | 01-01-2009 |
| 20080300916 | HEALTH INCENTIVE MANAGEMENT FOR GROUPS - A method of presenting information to an administrator. The method includes the steps of accessing a library of actual expenditures on health care by an organization, generating a baseline based on the actual expenditures, enabling an administrator to reconfigure a health benefit plan and generating a display with impact information resulting from the administrator reconfiguring the health benefit plan. A method of optimizing a set of health incentives for an organization is also provided. | 12-04-2008 |
