Vonage Business Solutions, Inc. Patent applications |
Patent application number | Title | Published |
20150350153 | SYSTEM AND METHOD FOR ACCOUNT-BASED DNS ROUTING - A system and method are disclosed herein for account-based domain name system (Account-Based DNS) routing in an Internet Protocol (IP) service network. An IP device is provided for generating SIP or IP service requests. A configuration database that contains an association between a customer account identifier and an account-based DNS address is used by a provisioning service for assigning an account-based DNS address to the IP service request. A proxy server is configured to receive the IP service request. The proxy server is in communication with a server database comprising an association between the customer account identifier, the type of SIP service request and a plurality of feature servers, wherein the proxy server dynamically assigns a forwarding account-based DNS address to the SIP service requests based on the association in the server database so that the SIP service request is forwarded to the assigned feature server. | 12-03-2015 |
20150249745 | SYSTEM AND METHOD FOR PROVIDING STATUS INFORMATION FOR GROUP COMMUNICATION LINES - A system and method are disclosed herein for indicating the status of a service queue and routing communications. The system maintains a server having at least a first service queue and second service queue. Each service queue comprises at least one or more individual agent device extensions. As calls come into the system, they are first handled by the first service queue. A server monitors performance parameters of the one or more individual agent extensions on a group communications line servicing the second service queue. A display device is provided for displaying the status of each agent in the second service queue based on the monitored performance parameters. The operator is able to use a switch board for transferring communications from the first service queue to the second service queue based on the indicated status of the second service queue. | 09-03-2015 |
20150249547 | SYSTEM AND METHOD FOR SELECTION OF A CONFERENCE BRIDGE MASTER SERVER - A system and method are disclosed herein for managing conference bridge communication sessions. The system and method involves receiving a plurality of calls containing user media from users into a conference bridge, then connecting the plurality of calls via a load balancer to a plurality of conference servers on a network. A master broker dynamically selects a master conference server from among the plurality of conference servers to which the calls are connected. Once the master conference server is selected, the master broker directs all other conference servers to bridge the user media for the calls that are connected to the master conference server. The master conference server receives the user media from each of the connected conference servers. The master conference server is able to organize and mix the various user media and return this mixed media to each of the connected conference servers and thereby back to each user. | 09-03-2015 |