| Virtual Hold Technology, LLC Patent applications |
| Patent application number | Title | Published |
|---|
| 20100189250 | System and method for managing, directing, and queuing communication events - A queue interface system and method for queuing voice calls for use with a communication system having queues includes a queue selector allowing a user to select a queue from a list of queues on a display. In an embodiment, one or more of the queues on the list of queues is a service agent queue. Further, the queue interface system includes an expected wait time component for displaying an expected wait time for a customer for the selected queue. The system also includes a call options selector providing a hold option and a call option. The hold option places a call in the selected queue and the call option causes a call to occur. In an embodiment, the call option further includes assigning a placeholder for a customer in the selected queue and causing a call to the customer to occur after the expected wait time. | 07-29-2010 |
| 20090074166 | Expected wait time system with dynamic array - An expected wait time calculation system generates an expected wait time value representing a time duration expected to elapse before a subject client is connected to a resource for servicing. The expected wait time calculation system comprises an interface to a work force management system for obtaining an indicator of a quantity of resources available for servicing clients. An interface to a queuing system obtains an indicator of a queue position of the subject client. A FIFO array stores a plurality of measured time intervals, each representing a time period between two successive resource queue decrement events. The measured time intervals may be stored in a chronological order. An average time interval, or rate, calculator determines an average time interval by calculating an average of a selected quantity of those most recently measured time intervals from the FIFO array or a rate by dividing a unit of time by the average time interval. An expected wait time calculator determines an expected wait time value as a function a quantity of clients expected to be serviced prior to the subject client multiplied by the average time interval or divided by the rate. | 03-19-2009 |
| 20080317058 | Accessory queue management system and method for interacting with a queuing system - A virtual queuing system and method provides for dynamic control of queue data in accordance with queue control instructions provided by a separate queue control source. The virtual queuing system comprises an interface to a queuing system and an interface to the separate queue control source. The interface to the queuing system provides for obtaining queue data and controlling the queue data in accordance with the queue control instructions provided by a separate queue control source. The interface to the separate queue control source for: i) providing the queue data to the separate queue control source; and ii) obtaining the queue control instructions there from. | 12-25-2008 |
