| Verizon Data Services India Private Ltd. Patent applications |
| Patent application number | Title | Published |
|---|
| 20100161673 | Method and System for Monitoring and Analyzing Tickets - Exemplary embodiments include methods and systems for monitoring and analyzing tickets including collecting data associated with one or more parameters/keywords of tickets. The methods and systems may also include determining if a number of tickets associated the one or more parameters/keywords exceeds a count threshold associated with the one or more parameters. The methods and systems may further include outputting a result of the analysis of the collected data. | 06-24-2010 |
| 20100161539 | SYSTEM AND METHOD FOR ANALYZING TICKETS - A system and method for analyzing tickets including an input configured to receive data associated with one or more tickets, one or more modules configured to analyze the received data, and an output configured to output the processed data. Each of the one or more tickets may be associated to at least one issue associated with at least one of a product and service. Analyzing the received data may include calibrating the one or more modules based on the received data and processing the data based on the calibration. The output may output the processed data for optimizing the at least one product and service and/or transmit the processed data into the input for further analysis at the one or more modules. | 06-24-2010 |
| 20100161358 | SYSTEM AND METHOD FOR COMPARATIVE ANALYSIS OF TICKETS AND DISPATCHES - A system and method for comparative analysis of tickets and/or dispatches including a receiver, at a baseline engine, configured to receive data associated with at least one of a product and a service corresponding to one or more tickets or dispatches, a processor, at the baseline engine, configured to generate baseline information based on the data, wherein the baseline information represents a comparative analysis of the at least one of a product and a service, and a transmitter, at the baseline engine, configured to transmit the baseline information to an output device for assessing the at least one product and service. | 06-24-2010 |
