| 20110173040 | SYSTEMS AND METHODS FOR CUSTOMER ALLOCATION - Systems and methods for allocating customers to agents. Customer information is received from customers that contains characteristics about the customers. The customer information may be stored in a database. Agent information is stored in a database and contains caller conversion success profiles for the agents. The caller conversion success profiles contain information regarding an agents ability to perform with customers having certain characteristics. | 07-14-2011 |
