| Twenty First Century Communications, Inc. Patent applications |
| Patent application number | Title | Published |
|---|
| 20110206189 | System for Automatic TTY Equipment Detection and for Notification of the Hearing Impaired - The invention is directed to efficient notification of the hearing impaired during emergencies. A message initiating agency and an administrator create an outbound message for delivery and further selects a number of campaign related parameters. A telecommunications interface module is provided that is capable of detecting the presence of a connected TTY device, and a connected TTY device logging system for recording in a database the occurrences of detection of a TTY devices associated with a particular telecommunications interface, or outbound message contact. The system delivers the campaign message to one or more telecommunications interfaces, delivers a TTY compatible message or a provides notification to said administrator of the detection of a connected TTY device, and records the incidence of failures to deliver the campaign message. | 08-25-2011 |
| 20100002865 | Mutual Assistance Routing System for Improved Utilization of Customer Service Resources - The invention disclosed is a new system and method for providing the mutual sharing of resources devoted to customer service. The system utilizes a telecommunications switching apparatus to rout incoming customer contacts to one or more pools of customer service agents. The system provides for a universal customer service interface that allows customer service agents to assist customers of other related companies. The automated system for sharing customer service resources includes a mutual assistance routing system in communication with requesting users of customer service agents, responding providers of customer service agents, databases containing customer information, thereby allowing customers who contact the requesting user to be served by shared agents. | 01-07-2010 |
