| 20090041016 | Method, system and device to track and record user call experience - A computer-implemented method, system, and device are described for managing user call experiences in a packet network. User devices are grouped into network clusters. A network infrastructure device receives objective quality information for calls on a packet network for each user device in a network cluster in the packet network. A portion of the user devices in the network cluster is selected, and subjective quality information representing a call experience rating is obtained from each selected user device. The network infrastructure device generates a signature for each user device in the network cluster using the objective and any subjective quality information. The signature represents a user experience during a call, indicates network elements specific to the call and a user device configuration during the call. The signatures of the portion are analyzed to determine a golden signature for the network cluster, the golden signature representing a preferred call experience. | 02-12-2009 |
