20120243531 | Establishing a Communication Session - Parallel communication sessions can be established. A system receives an email communication from a user computer, and sends a reply to the user computer, wherein the reply includes a link allowing the user computer to establish a connection to a server; and wherein the link further includes an identifier. The system then receives from the user computer a connection request based on the link, said connection request including the identifier and specifying a first phone number associated with the user computer. The system then invokes an application for establishing a first voice connection with a first terminal identified by said first phone number, establishing a second voice connection with a second terminal identified by a second phone number indicated as associated with a computer terminal, and interconnecting the first and second voice connections to establish a voice call between the first and second terminals. The system also establishes a data connection with the user computer in response to the connection request, and establishes a data connection with the computer terminal, such that the user computer and the computer terminal can share a multimedia session, such that the voice call and the multimedia session are each associated with the identifier. | 09-27-2012 |