| Siebel Systems, Inc. Patent applications |
| Patent application number | Title | Published |
|---|
| 20110202473 | Progressive Refinement Model for Business Processes - In one embodiment, a method for refining a business process model includes receiving business process data pertaining to a first phase of a business process definition from a first class of users, creating a model of a business process using the business process data received from the first class of users, receiving business process data pertaining to a second phase of the business process definition from a second class of users, and augmenting the model of the business process based on the business process data received from the second class of users. The method further includes iteratively refining the model of the business process in response to input provided by the first class of users and/or the second class of users. | 08-18-2011 |
| 20110145704 | PROVIDING MULTIPLE VIEWS OF A BUSINESS PROCESS DEFINITION TO DIFFERENT VIEWS - In one embodiment, a method for providing multiple views of a business process definition includes storing a model of a business process, and providing different view points of the model to different classes of users. | 06-16-2011 |
| 20100325582 | System and Method for Assigning and Scheduling Activities - Techniques to facilitate assignment and scheduling of activities. In accordance with a method, a chart showing a calendar of schedule for a number of available resources is provided in a first frame (or window) in a user interface menu, and a number of objects representative of a number of unplanned activities are provided in a second frame. A selection for an unplanned activity in the second frame (or a planned activity in the first frame) is received and, in response, selected ones of a number of objects in the chart are highlighted based on the selected activity. A request to assign the selected activity to a selected resource and to schedule the selected activity for a particular time duration is thereafter received. The requested assignment and scheduling may be accepted or rejected based on the requirements of the selected activity and the capabilities of the selected resource. | 12-23-2010 |
| 20100204970 | Method, system, and product for performing sub-configuration of entities - Techniques to performing sub-configuration of components of an entity. In one method, the entity is configured via a parent model and each sub-configurable component is configured via one of a number of sub-models. Initially a selection to configure a particular sub-configurable component of the entity is received, and a sub-model for the selected component is identified. One or more values for one or more features of the selected component are received (e.g., from the parent model or via the sub-model) and form a configuration for the component, which is then validated based on the associated sub-model and the received values. Configuration of the entity is also validated based on the parent model and the validated configuration for the selected component. Feedbacks may be provided for each configuration of the parent model and sub-models. The data for the parent model and sub-models may be localized or globalized. | 08-12-2010 |
| 20090313642 | Adaptive Communication Application Programming Interface - A method and apparatus for inter-module communication is disclosed. The method includes defining a command definition, wherein the command definition comprises commands for interfacing with a multi-channel, multi-media, communication queuing system. The command definition can include, for example, driver object commands to request media type lists and command event lists, create drivers, request service, and release drivers. The command definition can also include, for example, service object commands to release service objects, notify when handling of an event is complete, invoke commands, release work items, suspend work items, resume work items, handle queued events, and cancel queued events. The command definition can also include, for example, client object commands to start a work item, release work items, save work item contexts, restore work item contexts, serialize work items, free work item storage, begin batch processing, and end batch processing. | 12-17-2009 |
| 20090299942 | METHOD FOR IMPLEMENTING A RULES-BASED ENGINE - Embodiments of the invention provide an RBE that uses a logical abstraction for a set of application rules that allows the rules to be implemented, presented and modified efficiently. For one embodiment, rules logic for implementing a set of application rules is stored. The rules logic is specified by a processing sequence using one or more application factors, each of which has one or more application factor values. A plurality of entries corresponding to each application factor is separately stored. Each entry contains a data point set having one or more data points and a result corresponding to the data point set. Each of the one or more data points of a data point set corresponds to a distinct factor value. | 12-03-2009 |
| 20090276283 | SCREENING ELECTRONIC SERVICE REQUESTS - A facility for screening service requests for requesting assistance is described. The facility receives from a user a service request that requests assistance with solving a problem associated with a system accessible to the user and includes information related to the system. The facility searches a collection of system status information for at least one entry that corresponds with the received information related to the system. Where a corresponding entry is found, the facility provides to the user an indication of the correspondence and an opportunity to cancel the service request. | 11-05-2009 |
| 20090106294 | METHOD AND APPARATUS FOR EMPLOYING A SEARCHABLE ABSTRACTION LAYER OVER ENTERPRISE-WIDE SEARCHABLE OBJECTS - A mechanism for dynamically configuring searchable fields of interest within an enterprise-wide search center is provided. Such functionality is provided through the creation and maintaining of an abstraction layer that represents the searchable fields of interest, which are gathered from the total available fields from enterprise-wide searchable objects. The abstraction layer is defined through the use of a field mappings file that relates searchable fields of interest in searchable objects with fields within a search index accessible to the search center. The field mappings file can provide the defined relationships between searchable object fields and search index fields at runtime of a user session, thus avoiding a rigid configuration at the time of search center initialization. Through such runtime modification of the abstraction layer, costly downtime due to revision of a configuration of the search center can be avoided and a dynamic flexibility in the presentation of the fields in the searchable objects can be provided without a need for modification of the searchable objects themselves. | 04-23-2009 |
