20110093359 | Method for Processing Telephone Orders - A method for completing an order from a free-form input from a customer, such as by phone, SMS, IM or e-mail. The customer input has discrete components. The individually recognized components are compared to a list of predefined elements, and each possible predefined element present in the order is recognized and then put into a possible order. If all of the components necessary for a complete order are present in the input, either by being recognized or inferred, an order is established and complete. The completed order is passed on to the next stage in the process, whether it is shipping or assembling for satisfying the order. | 04-21-2011 |