j2 Global, Inc. Patent applications |
Patent application number | Title | Published |
20140177001 | INTERNET FAX MESSAGE SEARCHING AND FAX CONTENT DELIVERY USING KEYWORD DETECTION - A system for providing an internet fax service has an engine to process a raw fax document, received for a user of the internet fax service, using digital character recognition to produce recognized text or an associated formatted text document. A conversion engine may convert the raw fax to native file format being one of a) word processor format, b) spreadsheet format, c) slide presentation format, or d) another format that can be read on a user interface. An internet server is to make the native file format document available to the user over an internet. A fax content processing unit is to perform keyword scanning of the recognized text, and then allows the user to search for stored faxes by keyword. Other embodiments are also described. | 06-26-2014 |
20140007209 | FACILITATING NETWORK LOGIN | 01-02-2014 |
20130185215 | REAL-TIME CUSTOMER SERVICE ASSISTANCE USING COLLECTED CUSTOMER LIFE CYCLE DATA - A computer-implemented method is performed during a single communication session between a customer service representative (CSR) of a merchant, and the merchant's customer. The conversation between the CSR and the customer is analyzed to determine an issue. Previously collected information about the customer is accessed, from a database that stores information about customers of the merchant. A tip is determined and sent to be displayed to the CSR. The tip is determined based on the mood and the accessed previously collected information. Other embodiments are also described and claimed. | 07-18-2013 |