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Genesis Financial Solutions, Inc.
| Genesis Financial Solutions, Inc. Patent applications | ||
| Patent application number | Title | Published |
|---|---|---|
| 20090147932 | ENHANCED PROGRAMMING MODEL AND CONTROLLER FOR IVR - One solution for dealing with complex call flows employs a diagramming tool that allows a designer to graphically represent the customer experience during the call by connecting IVR actions and decision points with arrows. The resulting diagram is translated into a Finite State Machine (FSM). | 06-11-2009 |