FONCLOUD, INC. Patent applications |
Patent application number | Title | Published |
20090207996 | SYSTEM AND METHOD FOR ELIMINATING HOLD-TIME IN PHONE CALLS - An independent calling system (ICS) used in a transaction between a waiting party and a queuing party includes the queuing party having a queuing calling system (QCS) with the ICS adapted to communicate with the QCS and determine a hold status of the transaction. | 08-20-2009 |
20090207980 | SYSTEM AND METHOD FOR EXTERNALLY MAPPING AN INTERACTIVE VOICE RESPONSE MENU - An interactive voice response mapping system (IVRMS) is used in a transaction between a waiting party and a queuing party, with the queuing party having a queuing calling system (QCS), and the IVRMS adapted to communicate with the QCS and to build an IVR map of the QCS. | 08-20-2009 |
20090202050 | SYSTEM AND METHOD FOR DEEP DIALING PHONE SYSTEMS - An independent communications system (ICS) is used in a transaction between a waiting party and a queuing party, with the queuing party having a interactive voice response (IVR). The IVR includes multiple nodes and the ICS is adapted to connect to a particular node in the IVR. | 08-13-2009 |
20090136014 | Method for Determining the On-Hold Status in a Call - A system and method is provided for detecting a hold status in a transaction between a waiting party and a queuing party. The system is adapted to use a preexisting cue profile database containing cue profile for a queuing party. A preexisting cue profile may be used for detecting a hold status in a call between a waiting party and a queuing party. The cue profile of the queuing party may include audio cues, text cues, and cue metadata. The transaction may be a telephone based, mobile-phone based, or internet based. | 05-28-2009 |