20100185494 | METHOD FOR ACQUIRING, MANAGING AND PROCESSING INFORMATION CONCERNING THE DEGREE OF CUSTOMER SATISFACTION AND IT PRODUCT USING SUCH METHOD - The present invention relates to a method for acquiring, managing and processing information concerning the degree of customer satisfaction to provide information about the quality of the service offered by the activity center and an IT product using such acquiring method. Particularly, the method foresees the steps of providing a database ( | 07-22-2010 |