| 20100010861 | METHOD AND SYSTEM FOR PROVIDING A VIRTUAL COLLECTIONS CALL CENTER SYSTEM - Methods and systems for operating a virtual collections call center system are described. A system may include a database server, a telephony server, an auto dialer system, a Web server, and call agent computer systems, each geographically separated from the database server, the telephony server, the auto dialer system, the Web server and other call agent computer systems. The database server may store debtor records, each including a debtor telephone number. The telephony server may retrieve a debtor record from the database server. The auto dialer system may initiate a communication session with a debtor based on the debtor telephone number of the retrieved debtor record, establish a connection with the call agent after the debtor has accepted the communication session, and alert the telephony server that the communication session has been established. The Web server may initiate a Web session with the call agent computer system. | 01-14-2010 |
