| CISCO TECHNOLOGY Patent applications |
| Patent application number | Title | Published |
|---|
| 20120005106 | CUSTOMER CARE BASED ON SOCIAL MEDIA - In one implementation, the information available in social networking services is leveraged by a customer service agent. Recent social media posts by customers may be accessed by a call center server either at the time of a customer service request or ahead of time. If the customer has provided any information in the social media posts related to why the customer is calling in, the customer service agent can save valuable time that is usually spent finding the source of the problem. The call center server includes a communication interface operable to receive a customer service request including a customer identity and a controller configured to query at sources of social media postings based on the customer identity. The call center server may transmit the social media postings to a device for displaying the social media postings to the customer service agent. | 01-05-2012 |
| 20120002001 | CONFERENCE PARTICIPANT VISUALIZATION - In one implementation, a conference bridge or a multipoint conference unit (MCU) receives media streams from the endpoints in the conference. The media stream may contain at least one of audio, video, file sharing, or collaboration data. The MCU measures a characteristic in each of a plurality of media streams and calculates statistics based on the individual participation levels of the endpoints. A dynamic participation indicator displayed at the endpoints shows the relative participation levels of the endpoints. For example, the dynamic participation indicator may show the names of the users in a font that changes size and/or location as the participation level changes. In another example, the dynamic participation indicator may show respective videos of the endpoints in a format and/or size that changes as the participation level changes. | 01-05-2012 |
| 20110321032 | DYNAMIC WEB RESOURCE PROVISIONING - In one embodiment, Dynamic Web Resource Provisioning (DWRP) is a web services based mechanism for dynamic web services application programming interface (API) extensibility. A director network device provisions one or more agent network devices with a message in the form of a POST request to a first API. The message includes instruction configured to extend a second API in the agent network device. The director network device delivers dynamic language code to the second API by way of a PUT request. | 12-29-2011 |
| 20110317696 | IN-BAND MULTICAST TRACE IN IP AND MPLS NETWORKS - In one embodiment, which may be implemented in either IP networks or MPLS networks, a tree of the network may be constructed at a source network device by sending only a single packet. The remaining network devices in the network replicate the packet so that a copy will reach each of the egress nodes. Along the way, identity information from each node or hop will be added to the replicated packets. As the egress nodes receive the packets, the egress nodes will each send a reply packet to the source network device. The reply packet includes a list of every hop on the path. The source network device is configured to construct a tree of the network based on the reply packets. | 12-29-2011 |
| 20100226281 | TRUNKING WITH PORT AGGREGATION FOR FABRIC PORTS IN A FIBRE CHANNEL FABRIC AND ATTACHED DEVICES - Trunking with port aggregation for fabric ports in a Fibre Channel (FC) fabric and attached devices is described. In some examples, a method of establishing a connection between a node and the FC fabric includes: negotiating a first link between a first trunking node port in the node with a first trunking fabric port in the FC fabric; creating a trunking port channel with the first link as a first member, the trunking port channel supporting a plurality of virtual fabrics; logging in a logical interface for each of the plurality of virtual fabrics to the FC fabric over the trunking port channel; negotiating a second link between a second trunking node port in the node and a second trunking fabric port in the FC fabric; and adding the second link to the trunking port channel as a second member aggregated with the first member. | 09-09-2010 |
| 20100223382 | EMBEDDED COLLECTION AND INVENTORY SYSTEM AND METHOD FOR FACILITATING NETWORK SUPPORT FOR AN INSTALL-BASE NETWORK - A system, method and application for facilitating network support for an install-base network is provided. The method includes performing, at an access node of the install-base network, network discovery to discover one or more nodes of the install-base network. The method also includes collecting, at the nodes, their respective inventories (“network-node inventories”). The method further includes collecting the network-node inventories at the access node, and sending the network-node inventories from the access node to a back-office system external to the install-base network. The method may, optionally, include the access node aggregating the network-node inventories to form aggregate information, and sending the aggregate information to the back-office system in addition to or in lieu of the of network-node inventories. | 09-02-2010 |
| 20100223114 | DIGITAL SIGNAGE PROOF OF PLAY - Embodiments of the present invention include a method and apparatus comprising obtaining first information indicative of content for rendering on a display as digital signage; obtaining second information indicative of the content as played by a player for rendering on the display; and ascertaining a proof-of-play of the content when the first and second information are in correspondence. | 09-02-2010 |
| 20080204199 | Method And System For Remotely Provisioning And/Or Configuring A Device - A method and system for remotely configuring and/or provisioning a device that is nonoperational is provided. The device may be, in general, any electronic device that includes at least one setting (“device setting”) that can be programmatically or otherwise established or adjusted to configure and/or provision the device for its operation. The method includes detecting, via a radio frequency identification (“RFID”) tag, a state of a device that is communicatively coupled to the RFID tag; and providing the device setting via the RFID tag when the state signifies that the device is nonoperational. | 08-28-2008 |
