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CallMiner, Inc.

CallMiner, Inc. Patent applications
Patent application numberTitlePublished
20080208582Methods for statistical analysis of speech - Computer-implemented methods and apparatus are provided to facilitate the recognition of the content of a body of speech data. In one embodiment, a method for analyzing verbal communication is provided, comprising acts of producing an electronic recording of a plurality of spoken words; processing the electronic recording to identify a plurality of word alternatives for each of the spoken words, each of the plurality of word alternatives being identified by comparing a portion of the electronic recording with a lexicon, and each of the plurality of word alternatives being assigned a probability of correctly identifying a spoken word; loading the word alternatives and the probabilities to a database for subsequent analysis; and examining the word alternatives and the probabilities to determine at least one characteristic of the plurality of spoken words.08-28-2008