| 20080243912 | Method of providing business intelligence - The present invention provides a method of determining business intelligence in real time. A business process or operation can be defined by a number of inter-related business entities. The inter-relationship between the values associated with each business entity can be determined such that the values of strategic objectives, such as customer satisfaction, can be determined in accordance with changes in operational parameters, for example the number of active engineers, or external factors, such as the rate that calls are made to a help line. | 10-02-2008 |
