| 20080215686 | SYSTEM AND METHODS FOR TRACKING, ANALYZING, AND REPORTING ELECTRONIC MAIL AND ASSOCIATED ELECTRONIC MAIL EVENTS - A method and computer system for tracking, analyzing and reporting on electronic mail and allows a user to locate and associate electronic mail events to the original electronic mail from within a host electronic mail communication program. The product allows each user to associate electronic mail and associated electronic mail events with an individual electronic mail address. Each electronic mail address is then associated with the user. When the host electronic mail communication program displays an electronic mail, the product identifies the electronic mail address of the sender and displays any previous electronic mail subjects and associated electronic mail events. In addition the product provides methods to allow the user to analyze the pattern of associated electronic mail events and classify the pattern as different types of electronic mail recipient behavior in reports. Further the product provides a recent response report which displays electronic mail events in real-time. The product allows for searching and grouping electronic mail events and associated electronic mail addresses. Delivery of tracked electronic mail may be sent either through the host electronic mail communication program or through the product. | 09-04-2008 |
