Bomgar Patent applications |
Patent application number | Title | Published |
20140310522 | NETWORK APPARATUS FOR SECURE REMOTE ACCESS AND CONTROL - A network appliance is designed and configured to communicate over a data network and to provide secure on-demand remote access and control of a computing system in the context of remote support. | 10-16-2014 |
20140040397 | METHOD AND SYSTEM FOR PROVIDING SECURE REMOTE ACCESS AND CONTROL - A network appliance is configured to communicate with a representative system and a customer system. The network appliance permits control and access to the customer system by the representative system or to the representative system by the customer system for providing remote support service. The network appliance manages, logs, and routes screen updates of the customer system to the representative system. In addition, the network appliance logs and provides reports for all actions taken during the support service. | 02-06-2014 |
20130332548 | METHOD AND SYSTEM FOR PROVIDING SECURE REMOTE ACCESS AND CONTROL - A network appliance is configured to communicate with a representative system and a customer system. The network appliance permits control and access to the customer system by the representative system or to the representative system by the customer system for providing remote support service. The network appliance manages, logs, and routes screen updates of the customer system to the representative system. In addition, the network appliance logs and provides reports for all actions taken during the support service. | 12-12-2013 |
20130179939 | METHOD AND APPARATUS FOR PROVIDING EXTENDED AVAILABILITY OF REPRESENTATIVES FOR REMOTE SUPPORT AND MANAGEMENT - A network appliance is configured to determine a security policy controlled by a system of an organization. The network appliance creates an association between the security policy and support agent access to the system. The network appliance creates portals where the access is based on the security policy and access includes connectivity for providing remote support service to the system from a remote support service disconnected from the system. | 07-11-2013 |
20130036206 | METHOD AND APPARATUS FOR EXTENDING REMOTE NETWORK VISIBILITY OF THE PUSH FUNCTIONALITY - An approach is provided for extending remote network visibility for push functionality. An application is transmitted, via a push agent, from a first network to a device of a second network, wherein the device is configured to execute the application. The device is remotely controlled using the application. | 02-07-2013 |
20080244705 | METHOD AND APPARATUS FOR EXTENDING REMOTE NETWORK VISIBILITY OF THE PUSH FUNCTIONALITY - An approach is provided for extending remote network visibility for push functionality. An application is transmitted, via a push agent, from a first network to a device of a second network, wherein the device is configured to execute the application. The device is remotely controlled using the application. | 10-02-2008 |