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AT&T INTELLECTUAL PROPERTY L.L.P.

AT&T INTELLECTUAL PROPERTY L.L.P. Patent applications
Patent application number	Title	Published
20110106612	APPARATUS AND METHOD FOR PRODUCT MARKETING - A system that incorporates teachings of the present disclosure may include, for example, a media processor having a controller to present media content provided by a media content source operating in an interactive television (iTV) network, access a client program which presents an overlay that superimposes onto the media content, wherein the client program enables the media processor to associate at least a portion of the media content with a user-generated comment, receive the user-generated comment, wherein the user-generated comment provides commentary on the portion of the media content, associate the user-generated comment with the portion of the media content, and transmit the user-generated comment to a third party for determination of marketing parameters of the portion of the media content. Other embodiments are disclosed.	05-05-2011
20100054449	System and Method of Determining Call Treatment of Repeat Calls - A method and system of handling a call received at a call center is disclosed. The method includes determining that the call is a repeat call. The method also includes determining whether the repeat call is to receive a first treatment type. The method further includes servicing the repeat call with the first treatment type when the repeat call is determined to receive the first treatment type. The method includes servicing the repeat call with a second treatment type when the repeat call is determined to not receive the first treatment type. The second treatment type includes providing access to a self-service automated system.	03-04-2010