| ASD INC. Patent applications |
| Patent application number | Title | Published |
|---|
| 20120033800 | System and Method for Providing Enhanced Answering Services in a Time-Sensitive Manner - A computing system of an answering service answers an incoming call from a calling party on behalf of a called party, and allows an agent to converse with the calling party. Contact with the called party is established while the incoming call from the calling party is still in progress, and a signal is received from the called party for the called party to monitor the incoming call without joining in. Upon detecting a disconnection of the monitored incoming call between the agent and the calling party, the called party is notified that the incoming call has ended and the agent and the called party are allowed to converse with each other over the called party call regarding the incoming call from the calling party. | 02-09-2012 |
| 20120033799 | System and Method for Providing Enhanced Answering Services in a Time-Sensitive Manner - A computing system of an answering service answers an incoming call from a calling party on behalf of a called party, and allows an agent to converse with the calling party relating to a purpose of the incoming call from the calling party. At a triggering point, a signal is received from the agent while the incoming call from the calling party is still in progress. The triggering point occurs when the agent determines that the calling party is calling regarding a predetermined urgent matter. Contact with the called party is commenced upon receiving the signal and communication between the calling party and the called party is effectuated while the incoming call from the calling party is still in progress. | 02-09-2012 |
