| ALTISOURCE SOLUTIONS S.A.R.L. Patent applications |
| Patent application number | Title | Published |
|---|
| 20110208660 | METHODS AND SYSTEMS FOR PROVIDING CUSTOMER RELATIONS INFORMATION - Methods and systems for providing information to a mortgage recipient or other customer of a financial institution. A system identifies potential customer inquiries and provides a list of scripts responsive to the potential customer inquiries. If none of the scripts address the customer's inquiry, the customer specifies the inquiry and an additional list of scripts is generated. The scripts include scripted text, account information, and financial transaction information. In one variation, the customer accesses a website maintained by the financial institution and views a script responsive to the inquiry. In another variation, the customer telephones a customer service agent who selects a script responsive to the inquiry, and reads the script to the customer. In yet another variation, the script is provided to the customer via an Interactive Voice Response system. | 08-25-2011 |
| 20110178921 | METHOD AND SYSTEM FOR MORTGAGE EXCHANGE - A method and system for electronically facilitating real estate transactions by providing accurate representations of the loans a borrower is qualified to receive, which are based on actual data, rather than estimates. All actions required for completing the real estate transaction, from entry of the borrower information to the closing and funding of the loan, are seamlessly integrated. An automated underwriting engine is provided for generating a decision matrix based on user input and/or existing data. An appropriate loan is selected based on the decision matrix, and is communicated to a potential borrower. After a loan is selected, fulfillment processing is performed, and the loan is funded and closed. | 07-21-2011 |
| 20110150206 | CALL CENTER SERVICES SYSTEM AND METHOD - A method and system for providing automated call center services, operating by identifying a caller, accessing the caller's account information, determining the likely reason for the call, identifying an agent skill group based on the likely reason for the call, and providing an available agent with access to the caller's account information, together with a script based on the likely reason for the call. Data and voice access to agents is combined with specialized methods and systems for determining agent optimization capabilities, thereby allowing multiple call centers located in geographically different areas to operate as a seamless virtual call center, having the capability to dynamically reorganize the structure of available agents, regardless of where located. Real time statistics allow determination of how many agents should be available and what skill sets those agents should have, thereby facilitating management decisions. | 06-23-2011 |
| 20110047058 | APPARATUS AND METHOD FOR MODELING LOAN ATTRIBUTES - A method, system, and computer program product for generating a model for predicting loan behavior, including receiving loan data for a plurality of loans; preparing the loan data for analysis; grouping the loans into a plurality of hierarchical segments based on shared characteristics; generating a logistic regression model for each segment; and generating an overall prediction model for at least one of prepayment, delinquency, and default across the plurality of segments. Grouping the loans into a plurality of segments based on shared characteristics may include grouping the loans based on loan type, change in Housing Price Index (HPI) since origination, and loan age. Generating a logistic regression model for each segment may include generating a regression model for the probabilities of each of prepayment, default, and delinquency for each of the segments. | 02-24-2011 |
