| 20110310112 | Method for statistical visualization of client service events - For every business interaction with customers consists of cases and each case consists of sequence of events: First_Contact_Customer, . . . intermediate events, . . . Case_Closed. The most important characteristics are frequencies of transitions between events and mean time between events (MTBE, TBE) for each type of cases. Type of cases could be type of customer, group of products, branch of enterprise, geographical area, etc. Existed methods of visualization (the most popular of them are MS Excel pivot charts) could not visualize two characteristics (Frequency and MTBE) simultaneously to locate business problems. | 12-22-2011 |
