Accenture S.p.A. Patent applications |
Patent application number | Title | Published |
20150030151 | NEXT BEST ACTION METHOD AND SYSTEM - The Next Best Action (NBA) management system and method is a real time decision solution usable in multiple industries, including Telco industry. The NBA system identify offers for call agents to pitch to customers, calculate and allow call center organizations and agents to view performance analytics, including an Inbound Campaign Agent Performance Index (ICAPI) for each agent. The NBA system uses usage oriented key performance indicators (KPIs) and sales oriented KPIs to add a weighted portion of the usage oriented KPIs and the sales oriented KPIs to calculate the ICAPI for each agent. | 01-29-2015 |
20100153154 | MANUFACTURING COLLABORATION HUB DATA EXCHANGE INTERFACE - A data exchange system provides an efficient and cost effective way to control and monitor the manufacturing processes of multiple logistics plants in a virtual manufacturing network. The data exchange system provides a way to quickly and efficiently implement a virtual manufacturing network that includes multiple logistic plants and an electronic production execution system. The data exchange system and electronic production execution system together form a manufacturing collaboration hub that unifies internal and external manufacturing processes of multiple logistic plants to implement a virtual manufacturing network. | 06-17-2010 |
20100082760 | PERSONALIZED STORAGE ACCOUNTS IN AN ELECTRONIC FILE DELIVERY SYSTEM - An electronic file delivery system reduces the bandwidth an electronic mail server must dedicate to large files and decreases the storage space required for attachments in an electronic mail inbox. The system uploads the large file to the recipient's personalized storage account. The recipient receives an electronic notification of the file in their storage account. The recipient may access the file without additional burden on the electronic mail server resources. | 04-01-2010 |
20100029254 | CROSS-ARCHITECTURE FLIGHT TRACKING SYSTEM - A cross-architecture flight tracking system helps an individual keep track of the status of an airline flight. A subscriber receives status updates intelligently and in real time based on the individual's accessibility over an instant messaging client. The system facilitates the status updates by maintaining and listing the flight as a contact in the individual's instant messaging client contact list, processing status updates from the airline, and dynamically passing the status updates to the subscriber through a channel that will successfully deliver the message. | 02-04-2010 |
20090288101 | SERVICE EXCEPTION RESOLUTION FRAMEWORK - A service exception resolution framework provides a centralized exception handling console (EHC) used to reprocess unfulfilled service requests that have result in service request exceptions. The EHC allows an operator to analyze multiple service request exceptions simultaneously from disparate applications and domains. The framework greatly reduces the time, cost, and resource expenditures needed to analyze and resolve service request exceptions and reprocess service requests regardless of the applications and domains from which the service request exceptions result. | 11-19-2009 |
20090222405 | DYNAMIC PROFILE SYSTEM FOR RESOURCE ACCESS CONTROL - A dynamic profiling system (DPS) provides dynamic access session configuration for telecommunications subscribers, and provides subscriber session information to application platforms. The DPS configuration adapts to meet the needs of any combination of user connection requests, access channel devices, and access channels used to communicate connection requests. The DPS provides an aggregated view of user session information to efficiently and effectively provide services to subscribers. As the many different access channels (e.g., WiFi, ATM, Ethernet and DSL access) continue to grow through which a subscriber connects to services, the dynamic profiling system also eliminates the inefficient proliferation of custom interfaces between the many support systems and applications that need access to subscriber profile and session configuration information. The DPS provides a universal and personalized access to telecommunications services. Provisioned services may be accessed by many different access channels based upon static and dynamically maintained information in the subscriber profile and the access channel used, respectively. | 09-03-2009 |
20090204719 | STREAMING MEDIA INTERRUPTION AND RESUMPTION SYSTEM - A media delivery system enhances subscriber experience with streaming media. The media delivery system supports delivery of primary media content to the subscriber, but also provides secondary media content delivery, such as location based media delivery, that may interrupt the primary media content. The media delivery system coordinates delivery of the primary media stream and the location based media stream so that the primary media stream resumes delivery from the point of interruption when the secondary media stream finishes. | 08-13-2009 |
20090204603 | MULTI-CHANNEL CONTENT MODELING SYSTEM - A service delivery platform receives a request for a catalogue. The system obtains subscriber-specific multi-media catalogue entries based on profile information stored with the service delivery platform. The system sends the subscriber-specific catalogue entries along with service details of the subscription back to the subscriber. | 08-13-2009 |
20090094112 | TECHNOLOGY AGNOSTIC UNIVERSALLY APPLICABLE DATA MODEL FOR A TELECOMMUNICATION SERVICE PROVIDER ARCHITECTURE - An implementation foundation for a telecommunication service provider provides an efficient, robust, and reliable cornerstone for any new telecommunication service provider architecture. The implementation foundation includes a universally applicable data model that encodes the fundamental entities of interest to telecommunications service providers. The data model is free of constraints on any particular technology, and provides a reusable foundation for implementing new telecommunication service providers. The data model is composed of business entities that technically support business processes for a telecommunication service provider. As a result, new telecommunication service providers may be implemented in a rapid manner on a proven foundation, without complex and unwieldy customized technologies that rely on immensely complicated point-to-point message connections. | 04-09-2009 |