| Accenture LLP Patent applications |
| Patent application number | Title | Published |
|---|
| 20100205013 | COMPONENT BASED INTERFACE TO HANDLE TASKS DURING CLAIM PROCESSING - A computer program is provided for developing component based software capable of handling insurance-related tasks. The program includes a data component that stores, retrieves and manipulates data utilizing a plurality of functions. Also provided is a client component that includes an adapter component that transmits and receives data to/from the data component. The client component also includes a business component that serves as a data cache and includes logic for manipulating the data. A controller component is also included which is adapted to handle events generated by a user utilizing the business component to cache data and the adapter component to ultimately persist data to a data repository. In use, the client component is suitable for receiving a plurality of tasks that achieve an insurance-related goal upon completion, allowing users to add new tasks that achieve the goal upon completion, allowing the users to edit the tasks, and generating a historical record of the tasks that are completed. | 08-12-2010 |
| 20100161504 | Inspecting and Releasing Goods at a Land, Air, or Sea Border - A method and system for use by a Customs Agency for clearing shipments of goods into a country is disclosed. A customs resource application may be used to integrate alert information, news, research, and communications capabilities. Customs inspectors may use the resource application with a conventional computer, or with a portable device in the field as they perform customs inspections. The portable device provides access to alert information regarding shipments that are to be inspected by the inspector, and provides alert resolution capabilities so that the inspector can clear shipments into the country from the location of the inspection and/or shipped goods without requiring the inspector to return to a field office to clear the goods. | 06-24-2010 |
| 20090125277 | COMPUTERIZED PREDICTIVE MAINTENANCE SYSTEM AND METHOD - A computerized system for performing predictive maintenance on an item of equipment includes a desired configuration database, an actual configuration database and a data processor. The data processor determines if an actual configuration complies with a desired configuration. The data processor determines an upgrade requirement for upgrading the actual configuration to the desired configuration if the actual configuration is noncompliant. The data processor further defines an interim solution that eliminates delay in the execution of the upgrade requirement on the item of equipment. | 05-14-2009 |
| 20080288534 | CONTENT FEEDBACK IN A MULTIPLE-OWNER CONTENT MANAGEMENT SYSTEM - New functions for a contact center system include: testing user's comprehension of informational messages with a quiz; capturing insight of superior users having a KPI score above a threshold by having those users submit information on why they perform so well; dynamically ordering solutions to issues by re-ranking the solutions periodically based on recency and frequency; integrating information for use by a contact center representative while online with a customer and information for use when not online; storing content items in a telecommunications industry taxonomy; directing user feedback on a content item to the proper owner/manager of that content; communicating solution information using a solutions taxonomy; displaying a dual information system having a CRM application as well as reference material that is context-appropriate; enforcing completion of a group of templates when creating a content item to be published; ensuring a group of templates for a content item are complete before publishing them; and searching within a contact center system portal using a continuum of search functions. | 11-20-2008 |
| 20080215377 | ACCOUNT AND CUSTOMER CREATION IN AN ON-LINE BANKING MODEL - A system, method and article of manufacture are provided for account and customer creation in an online banking model. An application is received from a customer. The application includes information relating to the user and also documentation relating to the user. A first computer is utilized to create a profile for the customer based on the application received from the customer. The first computer is also utilized to create an account for the customer. Information relating to the created profile and account is transmitted from the first computer to a second computer where a notification is generated. The notification indicates that the account has been created. The notification is transmitted from the second computer to the customer utilizing a network. | 09-04-2008 |
