20090018829 | Speech Recognition Dialog Management - Described is a speech recognition dialog management system that allows more open-ended conversations between virtual agents and people than are possible using just agent-directed dialogs. The system uses both novel dialog context switching and learning algorithms based on spoken interactions with people. The context switching is performed through processing multiple dialog goals in a last-in-first-out (LIFO) pattern. The recognition accuracy for these new flexible conversations is improved through automated learning from processing errors and addition of new grammars. | 01-15-2009 |