> > There is always the automatic FAQ poster at rtfm which works
> > brilliantly and requires virtually no care and feeding.
>
> Yeah, but I'd kind of like for us to have our own. If nothing
> else, I want to have my own that I can access directly as opposed to
> having to interact with the FAQ posting server at rtfm (or anywhere
> else, for that matter). I think this is an area where we could
> improve the level of service to our customers, as well as being able
> to make use of it for my own purposes.
While I agree that it is nice to have customer service and support and
all that, isn't it a waste of time to do something that already
exists, and -- with all due respect -- is probably a hell of a lot
better than what you'll be able to put together in reasonable time?
I was sceptical with that server also and thought I'd rather do it
myself with a mystical PERL script and cron, but if you look at the
sever, it is so damn easy to use and powerful nonetheless, that you
should rather -use- and it spend the hours for something different.
-peter
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