IMHO, one important consideration that is being overlooked with all of
this talk about FAQ formats, is getting started. The subject if
standards can be (and usually is) intimidating to a beginner. Our
primary goal should be to ensure that the newbie doesn't get frightened
off. What we don't want to do is scare away a potential FAQ
author/maintainer (read: contributor of knowledge to the network
community) by spewing forth a bunch of jargon and rules. Even if the
standards aren't binding, the newcomer will be afraid that he/she is
"doing something wrong."
Remember, everyone has their own priorities and outlooks. For example,
I'm kept very busy working on my FAQs. I would LOVE to html'ize them,
but I simply don't have the time. And, in my case, I need extra time to
learn how to do it altogether. I imagine that someday I'll get it done,
but meanwhile, my articles fill a need now.
In addition, I chose a format for my FAQs, and I stick to it. This
format works well for me, and I've had no complaints. If I had to use
another format, well, maybe I wouldn't bother (or maybe I would).
Remember, FAQ writing isn't just for gurus. We want everyone to become
involved, to participate, and contribute. Let's not spook anyone -
rather we should lead them by the hand to help them get acclimated.
Russ Hersch
[
Usenet Hypertext FAQ Archive |
Search Mail Archive |
Authors |
Usenet
]
[
1993 |
1994 |
1995 |
1996 |
1997
]
© Copyright The Landfield Group, 1997
All rights reserved