Re: Why no-one reads FAQs...

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Eternal the Impossible Dreamer (bnb@ukc.ac.uk)
Sun Apr 17 15:30:29 1994


In your message of Sun, 17 Apr 94 8:43:35 EST you said:
>Y'know, in this conversation about feedback from FAQ docs, it
>strikes me that the problem is that the information is presented
>at the wrong point to people. What would be great would be if
>every machine that had Usenet knew how to find any FAQ, and
>when someone subscribed to a newsgroup, the FAQ could then be
>dropped in their mailbox or similar.

[ stuff deleted ]

>My suggestions for making this work better, therefore:
>
> 1. Add some hooks to newsreaders so that when users subscribe
> to a list, if there's an FAQ, they see a question like:
>
> There's a Frequently Asked Questions document that you will find a
> valuable introduction to this group: shall I email you a copy? [yn]
>
> If they answer 'no', then the program reminds them that they
> can get the FAQ at any time by typing "faq <groupname>".

If your using nntp then to me its seems not to hard to create a newsreader
command that shows all articles that have been crossposted to *.answers
and are still on the news spool (taking no notice of if they are marked
read or not). This would pick up most FAQ's and topic orientated postings
(which are basically FAQ's for a single question) on systems with a big
enough news spool, would allow for multiple FAQ's for a single group to
be picked up and would reduce some of the unnecessary load on rtfm.mit.edu
when the news systems already have the article.

It wouldn't be a perfect solution, but it would be a start.
Brian Blackmore, The University of Kent at Canterbury, United Kingdom.



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