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creating a massive debris cloud. The Marriott hotel suffered significant dam-
age as a result of the collapse of the South Tower.
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Civilian Response in the North Tower
The 911 calls placed from most locations in the North Tower grew increas-
ingly desperate as time went on.As late as 10:28, people remained alive in some
locations, including on the 92nd and 79th floors. Below the impact zone, it is
likely that most civilians who were physically and emotionally capable of
descending had exited the tower.The civilians who were nearing the bottom
of stairwell C were assisted out of the building by NYPD, FDNY, and PAPD
personnel. Others, who experienced difficulty evacuating, were being helped
by first responders on lower floors.
157
FDNY Response
Immediate Impact of the Collapse of the South Tower.
The FDNY
overall command post and posts in the North Tower lobby, the Marriott lobby,
and the staging area on West Street south of Liberty all ceased to operate upon
the collapse of the South Tower, as did EMS staging areas, because of their prox-
imity to the building.
158
Those who had been in the North Tower lobby had no way of knowing
that the South Tower had suffered a complete collapse. Chiefs who had fled
from the overall command post on the west side of West Street took shelter in
the underground parking garage at 2 World Financial Center and were not
available to influence FDNY operations for the next ten minutes or so.
159
When the South Tower collapsed, firefighters on upper floors of the North
Tower heard a violent roar, and many were knocked off their feet; they saw
debris coming up the stairs and observed that the power was lost and emer-
gency lights activated. Nevertheless, those firefighters not standing near win-
dows facing south had no way of knowing that the South Tower had collapsed;
many surmised that a bomb had exploded, or that the North Tower had suf-
fered a partial collapse on its upper floors.
160
We do not know whether the repeater channel continued to function
after 9:59.
161
Initial Evacuation Instructions and Communications.
The South
Tower's total collapse was immediately communicated on the Manhattan dis-
patch channel by an FDNY boat on the Hudson River; but to our knowledge,
no one at the site received this information, because every FDNY command
post had been abandoned--including the overall command post, which
included the Field Comm van. Despite his lack of knowledge of what had hap-
pened to the South Tower, a chief in the process of evacuating the North Tower
lobby sent out an order within a minute of the collapse:"Command to all units
in Tower 1, evacuate the building."Another chief from the North Tower lobby
soon followed with an additional evacuation order issued on tactical 1.
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