Keystone Montana 2010
Model Montana made in 2010 by Keystone got 25 consumer complains as well as 4 recalls. Consumer complaints with reference, among others things, to equipment and tires. There were some recalls concerningelectrical system and equipment.
Model 2010
Recalls
| Campaign | Manufacturer | Manufacturing date | Type | # of units affected | Date Owner notified Mfg | Recall Initiated by | Manufacturers of recalled vehicles/products | Report Recieved Date | Record Creation Date | Regulation Part Number | FMVSS Number | |||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| ELECTRICAL SYSTEM | ||||||||||||||||
| 11V577000 | KEYSTONE RV COMPANY | V (Vehicle) | 6101 | 02/24/2012 | MFR | KEYSTONE RV COMPANY | 12/08/2011 | 12/08/2011 | ||||||||
| Defect Summary | Keystone has revised their remedy process and is again recalling certain 2009-2011 vehicles with the | |||||||||||||||
| Consequence Summary | Continued use of the vehicle without replacing the transfer switch may damage other appliances, increase the risk of a fire, personal injury, and property damage. | |||||||||||||||
| Corrective Summary | Keystone will notify owners, and dealers will replace the transfer switch, free of charge. the remedy for the previous recall (10v-594) was to inspect and tighten the switch connections. the safety recall began on february 24, 2012. owners may contact keystone customer service at 1-866-425-4369. | |||||||||||||||
| Notes | Owners may also contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to http://www.safercar.gov . | |||||||||||||||
| 10V594000 | KEYSTONE RV COMPANY | V (Vehicle) | 6297 | 12/14/2010 | MFR | KEYSTONE RV COMPANY | 11/23/2010 | 12/02/2010 | ||||||||
| Defect Summary | Keystone is recalling certain fifth wheel trailers with a generator ready option. if the transfer switch is not installed to the proper specifications, the elevated electrical loads associated with the recreational vehicle use in higher ambient temperatures may cause overheating of the lugs and degrading of the electrical connections. | |||||||||||||||
| Consequence Summary | Overheating of the connections could result in a fire. | |||||||||||||||
| Corrective Summary | Dealers will inspect and replace the transfer switch if necessary free of charge. the safety recall began on december 14, 2010. owners may contact keystone customer service at 1-866-425-4369. | |||||||||||||||
| Notes | Keystone safety recall no. 10-153.owners may also contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to http://www.safercar.gov . | |||||||||||||||
| EQUIPMENT - RECREATIONAL VEHICLE | ||||||||||||||||
| 10V587000 | KEYSTONE RV COMPANY | V (Vehicle) | 4770 | MFR | KEYSTONE RV COMPANY | 11/17/2010 | 11/24/2010 | |||||||||
| Defect Summary | Keystone is recalling certain recreational vehicles and fifth wheel trailers equipped with 1200-series norcold refrigerators. the population of refrigerators being addressed contains either a sensing algorithm or thermal switch to shut off power to the refrigerator when high temperatures are detected in order to prevent a potential fire. the response times of the sensor algorithm and thermal switch devices to stop power are not sufficient. | |||||||||||||||
| Consequence Summary | The sensing algorithm or thermal switch installed to shut off power to the refrigerator when high temperatures are detected due to a possible hydrogen gas leak may not shut off in sufficient time to prevent a fire. | |||||||||||||||
| Corrective Summary | Keystone is working with norcold to identify and notify any affected owners. owners will be instructed to contact norcold dealers to receive the remedy free of charge. please see norcold's defect report 10e-049 for additional information. the recall is expected to begin during november 2010. owners may contact norcold at 1-800-767-9101 or keystone at 866-425-4369. | |||||||||||||||
| Notes | Keystone safety recall no. 10-150.owners may also contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to http://www.safercar.gov . | |||||||||||||||
| EQUIPMENT - RECREATIONAL VEHICLE - LPG LINES AND FITTINGS | ||||||||||||||||
| 11V027000 | KEYSTONE RV COMPANY | V (Vehicle) | 258 | 02/01/2011 | MFR | KEYSTONE RV COMPANY | 01/19/2011 | 01/25/2011 | ||||||||
| Defect Summary | Keystone is recalling certain model year 2009-2011, montana big sky and model year 2010-2011, montana fifth wheel trailers. the propane hose for the slide room may contact the tire and may become damaged as a result. | |||||||||||||||
| Consequence Summary | A propane leak, in the presence of an ignition source, could result in a fire and/or explosion causing property damage and/or personal injury. | |||||||||||||||
| Corrective Summary | Dealers will install a metal plate to prevent the propane line from coming into contact with the tire. this service will be performed free of charge. the safety recall began on february 1, 2011. owners may contact keystone customer service at 1-866-425-4369. | |||||||||||||||
| Notes | Keystone safety recall no. 11-160.owners may also contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to http://www.safercar.gov . | |||||||||||||||
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| EQUIPMENT | |||
| 12/17/2010 | 1500 | ||
| Tl- the contact owns a 2010 keystone montana with norcold refrigerator serial number 12500065. the contact stated the manufacturer is not making the parts available. the manufacturer said they have to send the serial number to them and then the part will be sent and received in 3-4 weeks. the manufacturer said they were not going to ship part in bulk to dealers; they were only sending parts one by one on order. the failure mileage and current mileages was 1500.rl | |||
| TIRES | |||
| 08/24/2012 | 3000 | 1 | |
| August 24, 2012 traveling on vacation from mullica hill, nj to hatteras island nc. traveled thru millsboro de when tire #1 blew out on the driver's side axel 2. tire exploded from side wall. nothing in tread. tire shredded and wrapped around axel, damaging under side of travel trailer thru to insulation, side panel and wheel well cover. 09/01/2012 returning from hatteras island, nc reached dover, de entering toll booth 2nd tire blew out, rear axel passenger side same type of blow out side walls, nothing in tread. tires have approximately 3000 or less miles on them. replaced 1st tire with spare, second blown out tire, required assistance to bring us another tire as we did not have the opportunity to replace 1st tire within the week. tires have been kept for examination and a claim has been filed with goodyear tires. took tires to be replaced by local tire dealer, 2 remaining tires are also showing signs of side wall damage and breakage in radial. all 4 tires have been replaced with a different tire thru our local tire dealer. *tr | |||
| 08/24/2012 | 3000 | ||
| August 24, 2012traveling on vacation from mullica hill, nj to hatteras island nc. traveled thru millsboro de when tire #1 blew out on the driver's side axel 2. tire exploded from side wall. nothing in tread. tire shredded and wrapped around axel, damaging under side of travel trailer thru to insulation, side panel and wheel well cover. 09/01/2012 returning from hatteras island, nc reached dover, de entering toll booth 2nd tire blew out, rear axel passenger side same type of blow out side walls, nothing in tread. tires have approximately 3000 or less miles on them. replaced 1st tire with spare, second blown out tire, required assistance to bring us another tire as we did not have the opportunity to replace 1st tire within the week. tires have been kept for examination and a claim has been filed with goodyear tires. took tires to be replaced by local tire dealer, 2 remianing tires are also showing signs of side wall damage and breakage in radial. all 4 tires have been replaced with a different tire thru our local tire dealer. | |||
| 06/03/2011 | 3 | ||
| Letter from congressman cole's office on behalf of constituent, re his recent experience with goodyear tire company *tgw the consumer experienced two tire blow outs simultaneously. two days later another tire blew out and soon after, the fourth tire blew out. the consumer requested reimbursement from goodyear, but was denied based on the fact, the tires were no longer available for inspection. the rv was damaged when the tires blew out. the consumer had to file a claim for damages to the fender skirting and sides of the camper. *jb | |||
| 06/10/2011 | 8500 | ||
| I own 2010 keystone montana 3400rl fifth wheel travel trailer, and took delivery february 9, 2010. it was equipped with five goodyear marathon st235/80r16 load range e tires. the manufacture location code is ohun 1lhr, mfg date 3909. i had approximately 8500 miles on the tires when traveling garden state parkway june 10, 2011, the left front tire exploded, leaving only mangled sidewall and damage to the wheel well. i found a goodyear dealer and replaced the blown tire with another marathon. the following friday afternoon, june 17, 2011, while travelling on i-64 westbound in indiana, the right front trailer tire exploded. after changing the tire, i continued on to my campground near shiloh, il, and obtained a towmax brand replacement tire. we began our next trip july 20, 2011. when i pulled into our campsite at columbia, mo, we noted that the left rear trailer tire was going flat, and could hear air escaping. i removed the tire and installed the spare. the next morning, i took the trailer and flat tire to mcknight tire and auto center, columbia, to have the tire repaired. they inspected it and stopped counting at six holes, all along the outer thread groove. after seeing the tire, i told them to also replace the right rear tire (the last of the original tires on the trailer) because i felt that it would also fail soon. when they removed the right rear, they noted tread separation and some steel belt was showing in the tread. the two replacement tires are westlake brand. i carry a 120 volt, 150 psi, 6 gallon porter cable air compressor in the trailer basement and check and adjust the cold pressure on each tire to 80 psi every morning before travelling. i think that this was a bad lot of tires which suffered from thread separation. | |||
| WHEELS | |||
| 07/20/2011 | 400 | ||
| Good year marathon 235/80r16 tires. during vacation last year 4 of these tires developed tread separation. 2 were discovered before they came apart and were replaced, 2 other tires the tread separated and came apart while driving on the highway, one was the spare with less than 400 miles on it. these 2 tires caused over $6,000 dollars damage to the 5th wheel. i considered this a product liability issue and kept all tires and rims. i contacted good year and they requested all tires be sent to them by way of the local good year store and i complied with this request. good year sent the 2 shredded tires back saying they couldn't identify one as theirs however there was no problem with the tires they lost pressure. good year kept the other 4 tires (2 with serious tread separation) and never addressed these. i questioned the status of there evaluation and never received a reply. it's clear that they decided to keep the evidence (theft) and not offer any resolution. i have all correspondence plus many photos of the tires and damage which my insurance company paid for. | |||
| 08/19/2011 | 4000 | ||
| On interstate 85 about 20 miles sw of atlanta at 60 mph, towing montana 5th wheel, the street side tire on the front leading axle had a sudden belt and tread failure. tire case did not deflate and we were able to pull over to the road shoulder. tire was a goodyear marathon st235 80r 16 load range e with about 3000 to 4000 miles and came as oem tire on the unit. the tire on the trailing axle on the same side had just been replaced when i found a 2 in long section of the inside, where tread meats the side wall, coming apart during a pretrip inspection. i had checked all the tires at a fuel stop just north of atlanta and all tires were found to be inflated to correct psi and no problems i could see by sight. this is not the first time i have had this same problem with marathon st tires going back to 1987 and i am not alone in this by the amount of complaints i see on rv blog's. when replacing a set of oem marathon tires i use an lt tire in the correct load range and not a goodyear tire. i have never had this problem repeat with lt tires. i do think that the max load for a single marathon st tire at max cold inflation psi should be tested as i do not think goodyear is correct in there given spec's of 3420 lb for an st235 80r 16 e tire. i have noted that up to now i have not heard of and death of injury but there is always damage to the rv wheel well and this is costly to repair. sooner or later there will be a death or injury when a marathon st tire has sudden tread failure. | |||
Car dealers selling
| State | City | Zip | Name | Phone |
|---|---|---|---|---|
| MN | ROCHESTER | 55902 | CURTIS CAMPER SALES, INC | 507-252-1481 |