Recalls
| Campaign | Manufacturer | Manufacturing date | Type | # of units affected | Date Owner notified Mfg | Recall Initiated by | Manufacturers of recalled vehicles/products | Report Recieved Date | Record Creation Date | Regulation Part Number | FMVSS Number | |||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| WHEELS - LUGS/NUTS/BOLTS | ||||||||||||||||
| 11V574000 | FORD MOTOR COMPANY | from 04/01/2009 to 04/30/2009 | V (Vehicle) | 128616 | ODI | FORD MOTOR COMPANY | 12/07/2011 | 12/08/2011 | ||||||||
| Defect Summary | Ford is recalling certain model year 2010-2011 ford fusion and mercury milan vehicles equipped with 17 inch steel wheels and built from april 1, 2009, through april 30, 2009, and from december 1, 2009, through november 13, 2010. the wheel studs may fracture, potentially causing a wheel to separate. | |||||||||||||||
| Consequence Summary | While driving, multiple stud fractures could occur at the wheel location, and the operator may experience vehicle vibration and/or wheel separation, increasing the risk of a crash. | |||||||||||||||
| Corrective Summary | Ford will notify owners, and dealers will inspect the rear brake disc surface for flatness and replace the discs as necessary. additionally, the wheel lug nuts will be replaced on all four wheels. the safety recall is expected to begin on or about january 24, 2012. owners may contact the ford motor company customer relationship center at 1-866-436-7332. | |||||||||||||||
| Notes | Ford's recall number is 11s23.owners may also contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to http://www.safercar.gov . | |||||||||||||||
Investigations
| NHTSA ID | Manufacturer | Date open | Date close | Subject | Recall campaign | |
|---|---|---|---|---|---|---|
| WHEELS - LUGS/NUTS/BOLTS | ||||||
| EA11009 | FORD MOTOR COMPANY | 07/26/2011 | 01/20/2012 | Wheel Mounting Stud Fracture | 11V574000 | |
| To date, the agency is aware of 84 consumer complaints and 361 warranty claims related to the alleged defect in the subject vehicles.in total, 382 subject vehicles reportedly experienced one or more wheel stud fractures, resulting in 7 alleged wheel separation incidents.most of the reported wheel stud fractures occurred on subject vehicles originally equipped with 17 inch diameter steel wheels (368 of 382) as did all 7 alleged wheel separation incidents.of the 7 alleged wheel separation incidents, 5 reportedly involved a wheel becoming detached from the subject vehicle's rear axle.the subject vehicles are designed with a safety margin that requires validation of proper wheel joint function with one missing lug nut and all other lug nuts at the minimum torque specification.if multiple stud fractures occur at a wheel location, analysis of reports indicates that the operator may observe vehicle vibration. if the vibration is ignored and the vehicle continues to be driven the remaining studs may fracture, resulting in a wheel separation.by letter dated december 5, 2011, the manufacturer notified the agency that it will conduct a safety recall (identified by nhtsa recall no.11v-574 and ford recall no. 11s23) on certain 2010 and 2011 model year ford fusion and mercury milan vehicles to address the potential for wheel separation.the recall vehicles were originally equipped with 17 inch diameter steel wheels and were built from april 1, 2009, through april 30, 2009, and from december 1, 2009, through november 13, 2010.approximately 128,616 vehicles are potentially affected as well as approximately 2,940 service steel wheels distributed to authorized ford dealers.ford has identified two distinct root causes of wheel stud fracture in the recall vehicles.first, certain steel wheel centers may have been stamped improperly such that the mounting pad lacks the necessary concavity, which reduces the diameter of the outermost radial points of contact with the brake rotor.this reduces the belleville washer effect, which reduces the clamp load of the joint.second, the wheel mounting face on certain rear brake discs may have been machined improperly due to a damaged dust boot on a gauge that measures rear brake rotor parallelism (flatness), resulting in a wheel mounting face that is convex.one or both conditions may induce bending fatigue in the wheel studs.ford's analysis of manufacturing process information showed that one or both of these two conditions may have been out of control during parts of one or both production ranges covered by the recall.owners will be notified by mail and instructed to take their vehicles to an authorized ford or lincoln dealer to have the lug nuts replaced on all four wheels with new lug nuts treated with a proprietary low-friction coating that improves clamp load given the same applied torque value, and to have the rear brake discs inspected for wheel mounting surface flatness and replaced, if required.ford will instruct dealers to notify customers who purchased service steel wheels, where information is available, to return vehicles for lug nut replacement.accordingly, this investigation is closed.the odi reports cited above can be reviewed at www-odi.nhtsa.dot.gov/complaints under the following identification (odi) numbers: 10364337, 10373257, 10378953, 10381431, 10389641, 10389940, 10392373, 10395676, 10396577, 10400071, 10402309, 10416653, 10419175, 10419734, 10420116, 10424191, 10432393, 10434188, 10436471, 10438725 and 10440830. | ||||||
| EA11009 | FORD MOTOR COMPANY | 07/26/2011 | Wheel Stud Fracture | |||
| On january 21, 2011, the office of defects investigation (odi) opened a preliminary evaluation (pe11-003) to investigate alleged wheel stud fractures in certain model year (my) 2010 ford fusion vehicles.odi sent the manufacturer an information request letter dated february 8, 2011 and ford responded by letter dated march 25, 2011.ford provided a supplemental response by letter dated july 15, 2011.to date, odi is aware of 29 complaints related to the alleged defect in the subject vehicles, which now include certain my2010 mercury milan vehicles that are the same or substantially similar to the subject ford fusion vehicles in regards to the alleged defect.in total, odi is aware of 4 reported wheel separation incidents related to the alleged defect in the subject vehicles.the manufacturer's investigation into the root cause of the alleged defect is ongoing.accordingly, this investigation has been upgraded to an engineering analysis to further study the alleged defect. | ||||||
| PE11003 | FORD MOTOR COMPANY | 01/21/2011 | 07/26/2011 | Wheel Stud Fracture | ||
| On january 21, 2011, the office of defects investigation (odi) opened a preliminary evaluation (pe11-003) to investigate alleged wheel stud fractures in certain model year (my) 2010 ford fusion vehicles.odi sent the manufacturer an information request letter dated february 8, 2011 and ford responded by letter dated march 25, 2011.ford provided a supplemental response by letter dated july 15, 2011.to date, odi is aware of 29 complaints related to the alleged defect in the subject vehicles, which now include certain my2010 mercury milan vehicles that are the same or substantially similar to the subject ford fusion vehicles in regards to the alleged defect.in total, odi is aware of 4 reported wheel separation incidents related to the alleged defect in the subject vehicles.the manufacturer's investigation into the root cause of the alleged defect is ongoing.accordingly, this investigation has been upgraded to an engineering analysis (ea11-009) to further study the alleged defect. | ||||||
| PE11003 | FORD MOTOR COMPANY | 01/21/2011 | Wheel Stud Fracture | |||
| The office of defects investigation is aware of four complaints on certain model year 2010 ford fusion vehicles that allege one or more wheel stud fractures.three complaint vehicles belong to the same 22 vehicle fleet but were assigned to different drivers who experienced the alleged defect on three separate occasions.all four complaint vehicles had low-mileage (between approximately 5,000 and 11,000 miles) and the wheels had never been serviced prior to the alleged incidents.the complaint vehicles were originally equipped with steel wheels and decorative wheel covers with each wheel affixed to the vehicle via five lug nuts and wheel studs.at least one complaint alleges wheel stud fractures on multiple wheels.wheel stud fractures may result in wheel separation and loss of vehicle control.a preliminary evaluation has been opened to assess the alleged defect in the subject vehicles. | ||||||
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| WHEELS | |||
| 04/26/2011 | 49000 | ||
| More detail on complain 10496424. a fractured lug nut or stud was detected on the front passenger side wheel on april 26, 2011. vehicle was at 49000 miles. a new lug nut/stud was installed. on february 4, 2013 three lug nuts/studs were found missing on the same wheel. in addition, another lug nut/stud is missing on the driver side front wheel. vehicle's vin is not included in related recalls. | |||
| 02/04/2013 | 73000 | ||
| Lug nuts have been repeatedly fractured | |||
| 04/26/2011 | 49000 | ||
| More detail on complain 10496424. a fractured lug nut or stud was detected on the front passenger side wheel on april 26, 2011. vehicle was at 49000 miles. a new lug nut/stud was installed. on february 4, 2013 three lug nuts/studs were found missing on the same wheel. in addition, another lug nut/stud is missing on the driver side front wheel. vehicle's vin is not included in related recalls. | |||
| 02/04/2013 | 73000 | ||
| Lug nuts have been repeatedly fractured | |||
| 04/26/2011 | 49000 | ||
| More detail on complain 10496424. a fractured lug nut or stud was detected on the front passenger side wheel on april 26, 2011. vehicle was at 49000 miles. a new lug nut/stud was installed. on february 4, 2013 three lug nuts/studs were found missing on the same wheel. in addition, another lug nut/stud is missing on the driver side front wheel. vehicle's vin is not included in related recalls. | |||
| 02/04/2013 | 73000 | ||
| Lug nuts have been repeatedly fractured | |||
| 04/26/2011 | 49000 | ||
| More detail on complain 10496424. a fractured lug nut or stud was detected on the front passenger side wheel on april 26, 2011. vehicle was at 49000 miles. a new lug nut/stud was installed. on february 4, 2013 three lug nuts/studs were found missing on the same wheel. in addition, another lug nut/stud is missing on the driver side front wheel. vehicle's vin is not included in related recalls. | |||
| 02/04/2013 | 73000 | ||
| Lug nuts have been repeatedly fractured | |||
| 01/02/2013 | 45387 | 1 | |
| In march 2012 i had the car serviced for a recall for defective wheel studs. at the time i had discovered a broken off wheel stud on the front passenger side wheel. i had it repaired per the recall notice at perry ford in poway , ca which was supposed to solve the problem by replacing the lug nuts. now in january of 2013 i have another wheel stud broken off on the same wheel which had been serviced. the recall was supposed to remedy the problem on all wheels by replacing the lug nuts. it has not resolved the problem as i now have another wheel bolt completely sheared off at the wheel for no apparent reason. it seems replacing the lug nuts is not a solution and this is a very dangerous condition as i have now had two of five bolts broken off on one wheel. clearly the wheel studs not the nuts are defective and replacing lug nuts does not resolve the problem. *tr | |||
| 01/02/2013 | 45387 | ||
| In march 2012 i had the car serviced for a recall for defective wheel studs. at the time i had discovered a broken off wheel stud on the front passenger side wheel. i had it repaired per the recall notice at perry ford in poway , ca which was supposed to solve the problem by replacing the lug nuts. now in january of 2013 i have another wheel stud broken off on the same wheel which had been serviced. the recall was supposed to remedy the problem on all wheels by replacing the lug nuts. it has not resolved the problem as i now have another wheel bolt completely sheared off at the wheel for no apparent reason. it seems replacing the lug nuts is not a solution and this is a very dangerous condition as i have now had two of five bolts broken off on one wheel. clearly the wheel studs not the nuts are defective and replacing lug nuts does not resolve the problem. | |||
| 08/12/2010 | 7243 | ||
| Tl- the contact owns a 2010 ford fusion. the contact stated that the vehicle was included in nhtsa campaign id number: 11v574000 (wheels:lugs/nuts/bolts) and was repaired. after the recall repairs, the front passenger side lug nuts fractured three different times. the vehicle was taken to the dealer for diagnostic testing and was repaired each time. the approximate failure mileage was 7,243. kmj | |||
| 08/12/2010 | 7243 | ||
| Tl- the contact owns a 2010 ford fusion. the vehicle was included in the recall under nhtsa campaign id number: 11v574000 (wheels:lugs/nuts/bolts) and was repaired. after the recall repair the contact stated the front passenger side lug nuts fractured three different times. the vehicle was taken to the dealer for diagnostic testing and repair all three times. the vehicle was repaired. the approximate failure mileage was 7,243. da | |||
| 08/15/2012 | 32000 | 1 | |
| Lug nut recall is not an effective solution. this car had a lug shear in 2011. i had meridian ford perform the recall service jan. 26th of 2012. mid aug of 2012 i noticed another lug had sheared. no one has touched/tightened the lug nuts. the process of simply replacing lug nuts and the already sheared lugs is not effective. it is just a matter of time until all of those lugs are stressed to the point of shearing. i can not get the ford dealer to do anything other than replace the sheared lug. i am afraid to drive this car as it is not safe and the wheels may separate at any time. i'd like to know what course of action to take next? *tr | |||
| 08/15/2012 | 32000 | ||
| Lug nut recall is not an effective solution. this car had a lug shear in 2011. i had meridian ford perform the recall service jan. 26th of 2012. mid aug of 2012 i noticed another lug had sheared. no one has touched/tightened the lug nuts. the process of simply replacing lug nuts and the already sheared lugs is not effective. it is just a matter of time until all of those lugs are stressed to the point of shearing. i can not get the ford dealer to do anything other than replace the sheared lug. i am afraid to drive this car as it is not safe and the wheels may separate at any time. i'd like to know what course of action to take next? | |||
| 01/12/2012 | 43448 | ||
| Tl* the contact owns a 2010 ford fusion. the contact stated that the vehicle was repaired under nhtsa campaign id number: 11v574000 (wheels:lugs/nuts/bolts) however the lug nut studs fractured after the recall repair was performed on both front wheels. the dealer and manufacturer refused to replace the lug nut studs because the remedy was not included in the recall defect. the contact stated that the defective lug nuts caused five lug nut studs to fracture, which were replaced by the dealer at the owner's expense. the approximate failure mileage was 43,448. | |||
| 01/12/2012 | 43448 | ||
| Tl-the contact owns a 2010 ford fusion. the contact stated that the vehicle was repaired under nhtsa campaign id number: 11v574000 (wheels:lugs/nuts/bolts) however the lug nut studs fractured after the recall repair was performed on both front wheels. the dealer and manufacturer refused to replace the lug nut studs because the remedy was not included in the recall defect. the contact stated that the defective lug nuts caused five lug nut studs to fracture, which were replaced by the dealer at the owner's expense. the approximate failure mileage was 43,448. kmj | |||
| 01/12/2012 | 43448 | ||
| Tl-the contact owns a 2010 ford fusion. the contact stated the vehicle was repaired under nhtsa campaign id number 11v574000 (wheels:lugs/nuts/bolts); however the lug nut studs fractured after the repair was performed on both front wheels. the dealer and manufacturer refused to replace the lug nut studs because the remedy was not included in the recall defect. the contact stated the defective lug nuts caused five lug nut studs to fracture which were replaced by the dealer at the owner's expense. the approximate failure mileage was 43,448. js | |||
| 03/31/2010 | 2000 | ||
| At 2000 miles had car back for brakes.its been back 8 times. they have cut the rotors and replaced pads and still jumps after about 5000 miles. vibration in car that they couldnt find y. replaced trottle body . there is an issue with the brakes they need to find out whats wrong. they have cut the rotors down to the point they replaced them and the ones on the front arent 6 months old and they cut them again. | |||
| 12/05/2011 | 48000 | ||
| Tl-the contact owns a 2010 ford fusion. the contact stated that the vehicle was included in the recall associated with nhtsa campaign id number 11v574000 (wheels:lugs/nuts/bolts). an authorized dealer was notified and the contact was informed that the parts necessary to remedy the recall were not available. the manufacturer was also notified and the contact was informed that the parts were only available on a limited basis. the manufacturer was unable to provide a time frame as to when the parts would become available. the vehicle was not repaired. the failure mileage was 48,000. the vin was unavailable. kmj | |||
| 12/05/2011 | 48000 | ||
| Tl-the contact owns a 2010 ford fusion. the contact stated that the vehicle was included in the recall associated with nhtsa campaign id number 11v574000 (wheels:lugs/nuts/bolts). an authorized dealer was notified and the contact was informed that the parts necessary to remedy the recall were not available. the manufacturer was also notified and the contact was informed that the parts were only available on a limited basis. the manufacturer was unable to provide a time frame as to when the parts would become available. the vehicle was not repaired. the failure mileage was 48,000. the vin was unavailable. sm. | |||
| 01/18/2012 | |||
| Tl-the contact owns a 2010 ford fusion. the contact received notification of nhtsa campaign id number: 11v574000 (wheels:lugs/nuts/bolts). the recall was scheduled to begin on or around january 24, 2012 however, the part needed for repairs was unavailable and the vehicle had not been repaired. the dealer was uncertain when the part would become available. the contact planned to notify the manufacturer of the unreasonable time frame in which the recall repair should have been performed. the contact had not experienced a failure. kmj | |||
| 01/18/2012 | |||
| Tl-the contact owns a 2010 ford fusion. the contact stated there was a recall associated with nhtsa campaign id number 11v574000 (wheels:lugs/nuts/bolts). the recall was to begin on or about january 24, 2012, however the part was unavailable and the had not been repaired. the authorized dealer was uncertain when the part would become available. the contact planned to notify the manufacturer. there was not a failure. js | |||
| 01/25/2012 | 15000 | ||
| Tl-the contact owns a 2010 ford fusion. the contact stated that the vehicle was included in the recall associated with nhtsa campaign id number 11v574000 (wheels:lugs/nuts/bolts). an authorized dealer was contacted on numerous occasions in order to secure an appointment for recall repairs however, the contact was informed that the necessary parts were not yet available to perform the repairs. the manufacturer was also contacted and advised the contact that the parts were still unavailable. the manufacturer was unable to provide a time frame as to when the parts would become available. the failure mileage was 15,000. kmj | |||
| 01/25/2012 | 15000 | ||
| Tl-the contact owns a 2010 ford fusion. the contact stated that the vehicle was included in the recall associated with nhtsa campaign id number 11v574000 (wheels:lugs/nuts/bolts). an authorized dealer was notified on numerous occasions and the contact was informed that the parts were not available to perform the repairs. the manufacturer was also notified and stated that the parts were unavailable. the manufacturer was unable to provide a time frame as to when the parts would become available. the failure mileage was 15,000. sm. | |||
| 01/01/2012 | |||
| Tl- the contact owns a 2010 ford fusion. the contact received notification of nhtsa campaign id number: 11v574000 (wheels:lugs/nuts/bolts) in january, 2012. the contact called the dealer numerous times to secure an appointment for recall repairs, but the dealer advised the contact that the parts needed to complete the repair were not available. the contact was worried that the failure would occur on the vehicle prior to being able to have the recall repairs performed on the vehicle. the manufacturer was not contacted. the vehicle was not repaired. the current mileage was 7,000. the contact had not experienced a failure. kmj | |||
| 01/01/2012 | 7000 | ||
| Tl- the contact owns a 2010 ford fusion. the contact received the nhtsa campaign id number: 11v574000 (wheels:lugs/nuts/bolts) recall notice in the mail in january 2012. the contact contacted the dealer numerous times to make an appointment, but the dealer stated that the parts were not available. the contact was worried that the failure would occur on the vehicle prior to being able to get the repairs performed on her vehicle. the manufacturer was not contacted. the vehicle was not repaired. the failure and current mileage was 7,000. nw | |||
| 01/01/2012 | 23500 | ||
| Tl* the contact owns a 2010 ford fusion. the contact stated that the vehicle was included in the recall associated with nhtsa campaign id number 11v574000 (wheels:lugs/nuts/bolts). an authorized dealer was notified and the contact was informed that the parts necessary to remedy the failure were not available. the manufacturer was also notified and stated that they had no time frame as to when the parts would become available. the vehicle was not repaired. the failure mileage was 23,500. | |||
| 03/03/2012 | |||
| 3mar12 called dealer to get recall done and was told that the do not have the part. i had called previously on 13 feb12 and was told the samething, 3mar12 was put on a waiting list and don't know for how long. in the notice it stated to get recall done in a timely fashion. | |||
| 01/01/2012 | 23500 | ||
| Tl-the contact owns a 2010 ford fusion. the contact stated that the vehicle was included in the recall associated with nhtsa campaign id number 11v574000 (wheels:lugs/nuts/bolts). an authorized dealer was notified and the contact was informed that the parts necessary to remedy the failure were not available. the manufacturer was also notified and stated that they had no time frame as to when the parts would become available. the vehicle was not repaired. the failure mileage was 23,500. kmj | |||
| 03/03/2012 | |||
| 3mar12 called dealer to get recall done and was told that the do not have the part. i had called previously on 13 feb12 and was told the samething, 3mar12 was put on a waiting list and don't know for how long. in the notice it stated to get recall done in a timely fashion. | |||
| 01/01/2012 | 23500 | ||
| Tl-the contact owns a 2010 ford fusion. the contact stated that the vehicle was included in the recall associated with nhtsa campaign id number 11v574000 (wheels:lugs/nuts/bolts). an authorized dealer was notified and the contact was informed that the parts necessary to remedy the failure were not available. the manufacturer was also notified and stated that they had no time frame as to when the parts would become available. the vehicle was not repaired. the failure mileage was 23,500. kmj | |||
| 03/03/2012 | |||
| 3mar12 called dealer to get recall done and was told that the do not have the part. i had called previously on 13 feb12 and was told the samething, 3mar12 was put on a waiting list and don't know for how long. in the notice it stated to get recall done in a timely fashion. | |||
| 12/01/2010 | 6000 | ||
| After driving our 2010 ford fusion in snow it would drive like the tires were out of balance (serious vibration after about 35-40 mph). i solved this problem by putting it in a heated garage overnight. i brought up my concern to a local ford service center. they acknowledged that this is a problem and suggested spraying the wheel area with a lubricant such as pam cooking oil to keep the snow and ice from collecting on the wheels. they felt that the problem was the aluminum rims (i think they said rims, something in the wheel). we recently had significant snow this winter which brought this problem back to my attention. i feel that this is an unacceptable design flaw in this car and would like it fixed. | |||
| 01/01/2012 | 23500 | ||
| Tl-the contact owns a 2010 ford fusion. the contact stated that the vehicle was included in the recall associated with nhtsa campaign id number 11v574000 (wheels:lugs/nuts/bolts). an authorized dealer was notified and the contact was informed that the parts necessary to remedy the failure were not available. the manufacturer was also notified and stated that they had no time frame as to when the parts would become available. the vehicle was not repaired. the failure mileage was 23,500. sm. | |||
| 03/03/2012 | |||
| 3mar12 called dealer to get recall done and was told that the do not have the part. i had called previously on 13 feb12 and was told the samething, 3mar12 was put on a waiting list and don't know for how long. in the notice it stated to get recall done in a timely fashion. | |||
| 12/01/2010 | 6000 | ||
| After driving our 2010 ford fusion in snow it would drive like the tires were out of balance (serious vibration after about 35-40 mph). i solved this problem by putting it in a heated garage overnight. i brought up my concern to a local ford service center. they acknowledged that this is a problem and suggested spraying the wheel area with a lubricant such as pam cooking oil to keep the snow and ice from collecting on the wheels. they felt that the problem was the aluminum rims (i think they said rims, something in the wheel). we recently had significant snow this winter which brought this problem back to my attention. i feel that this is an unacceptable design flaw in this car and would like it fixed. | |||
| 03/03/2012 | |||
| 3mar12 called dealer to get recall done and was told that the do not have the part. i had called previously on 13 feb12 and was told the samething, 3mar12 was put on a waiting list and don't know for how long. in the notice it stated to get recall done in a timely fashion. | |||
| 12/01/2010 | 6000 | ||
| After driving our 2010 ford fusion in snow it would drive like the tires were out of balance (serious vibration after about 35-40 mph). i solved this problem by putting it in a heated garage overnight. i brought up my concern to a local ford service center. they acknowledged that this is a problem and suggested spraying the wheel area with a lubricant such as pam cooking oil to keep the snow and ice from collecting on the wheels. they felt that the problem was the aluminum rims (i think they said rims, something in the wheel). we recently had significant snow this winter which brought this problem back to my attention. i feel that this is an unacceptable design flaw in this car and would like it fixed. | |||
| 11/01/2011 | |||
| I own a 2010 ford fusion which we purchased october 2010. i brought my car to my local repair/inspection provider (not the ford dealer) to have oil change, tire rotation and inspection sticker. while my car was there it was noted that one of the wheel studs (front passenger) was snapped off and appeared to have happened awhile ago because the exposed component was rusted. it was recommended that i contact ford dealer to see if covered under warranty and inspection could not proceed until repaired. i brought it to ford dealer where car was purchased the next day. they stated it was not covered and would not even inspect it for defects. stated there was no possible way it could fracture on its own and must have happened at previous repair shop when they were taking the wheels off for rotation. they stated it would cost approximately $125 to repair one stud. i declined and returned to the previous repair shop where it was repaired for half the cost. it should also be noted that my tires had never been serviced before and this defect was noted prior to the rotation. | |||
| 12/19/2011 | 21000 | ||
| Tl* the contact owns a 2010 ford fusion se. the contact noticed that a lug nut was missing from the front driver | |||
| 11/01/2011 | |||
| I own a 2010 ford fusion which we purchased october 2010. i brought my car to my local repair/inspection provider (not the ford dealer) to have oil change, tire rotation and inspection sticker. while my car was there it was noted that one of the wheel studs (front passenger) was snapped off and appeared to have happened awhile ago because the exposed component was rusted. it was recommended that i contact ford dealer to see if covered under warranty and inspection could not proceed until repaired. i brought it to ford dealer where car was purchased the next day. they stated it was not covered and would not even inspect it for defects. stated there was no possible way it could fracture on its own and must have happened at previous repair shop when they were taking the wheels off for rotation. they stated it would cost approximately $125 to repair one stud. i declined and returned to the previous repair shop where it was repaired for half the cost. it should also be noted that my tires had never been serviced before and this defect was noted prior to the rotation. | |||
| 12/19/2011 | 21000 | ||
| Tl-the contact owns a 2010 ford fusion se. the contact noticed that a lug nut was missing from the front driver | |||
| 11/01/2011 | |||
| I own a 2010 ford fusion which we purchased october 2010. i brought my car to my local repair/inspection provider (not the ford dealer) to have oil change, tire rotation and inspection sticker. while my car was there it was noted that one of the wheel studs (front passenger) was snapped off and appeared to have happened awhile ago because the exposed component was rusted. it was recommended that i contact ford dealer to see if covered under warranty and inspection could not proceed until repaired. i brought it to ford dealer where car was purchased the next day. they stated it was not covered and would not even inspect it for defects. stated there was no possible way it could fracture on its own and must have happened at previous repair shop when they were taking the wheels off for rotation. they stated it would cost approximately $125 to repair one stud. i declined and returned to the previous repair shop where it was repaired for half the cost. it should also be noted that my tires had never been serviced before and this defect was noted prior to the rotation. | |||
| 12/19/2011 | 21000 | ||
| Tl-the contact owns a 2010 ford fusion se. the contact noticed that a lug nut was missing from the front driver | |||
| 12/19/2011 | 21000 | ||
| Tl- the contact owns a 2010 ford fusion se. the contact noticed that a lug nut was missing from the front driver side wheel. the nhtsa campaign id number: 11v574000 (wheels:lugs/nuts/bolts) recall that would begin in january 2012, states that the rear lug nuts/bolts would be replaced, but did not mention the front. the dealer was in the process of repairing the defect. the manufacturer was notified, but denied any assistance with repair to the failure. the failure and current mileage was 21,000. nw | |||
| 09/28/2010 | 13500 | ||
| Yesterday (4dec2011) i was rotating my tires when one of the left front wheel studs on my 2010 ford fusion broke off inside of the lug nut. it was obviously weak for a while and finally broke when pressure was applied from the tire iron. my current mileage is approximately 48000. this follows a similar incident that occurred on 28sep2010 where one of the right front wheel studs broke off at approximately 13,500 miles. 2 of these fractures in less than 2 years is unacceptable. there is no sign of rust/wear or tear on any of the studs. i also noticed today that the ntsb is already looking into similar incidents through an engineering analysis. the potential for danger of a wheel flying off a car at a high rate of speed is quite high and a recall should be announced. | |||
| 11/23/2011 | 44384 | ||
| I went to rotate the tires on my 2010 fusion and i noticed on the front left that a wheel lug stud had sheared right in to, always had a dealership rotate my tires. i noticed this when i was rotating my tires and the rest of the lug stud is inside my lug nut. i have contacted my local dealership and they claim they know of no incidents and does not know if ford will cover it. i think after 280 reported incidents this should be a recall, i find it hard to believe in something like this being so dangerous that it is not already. i can say this with certainty, that after the first reported accident caused by this and the lawsuit that follows, someone will take notice. | |||
| 10/25/2011 | 25000 | ||
| The front drivers side wheel lug has snapped off. | |||
| 11/07/2011 | 21900 | ||
| This is related to nhtsa action number ea11009. we discovered three broken wheel studs on our 2010 ford fusion, two on the front passenger wheel and one on the front drivers side wheel. all three had sheared off completely. the dealership argued the studs had sheared due to faulty maintenance work. the car has had maintenance only at ford dealerships. the dealership will only replace the broken studs and ignores our concern that the remaining studs may have been compromised. | |||
| 10/20/2011 | |||
| On three seperate incidents, i found wheel lugs missing from my right front wheel. ford shipped parts to my dealer 3 times and the vehicle was repaired. this last time (4th) i had just gotten off the hwy and turned into the parking lot at work when the front right wheel came off and rolled across the parking lot. the dealer est is over $3k in damage to repair the vehicle. even though this is the 4th time on the same wheel, ford has decided to fix this vehicle again. i do not believe this vehicle should even be on the road any more. two minutes earlier and the wheel would have came off at high speeds. there is definitely a danger to me, my passangers and any other people in the area when the wheel decides to leave the vehicle. | |||
| 07/15/2011 | 25000 | ||
| This is related to nhtsa action number ea11009. so far i have had 2 incidents of broken wheel studs on a 2010 for fusion that was bought on 9/11/2010. the first occurred on 7/15/2011 at 25000 miles and the second occurance was on 10/21/2011 at 33000 miles. both on driver side front wheel. the dealer has done all work to car so far. | |||
| 09/09/2011 | 37000 | ||
| Tl* the contact owns a 2010 ford fusion hybrid. the contact stated while having an oil change the mechanic noticed a broken bolt the holds the tire in place. the contact spoke to the dealer who stated there was nothing they could do since the warranty had expired. the dealer replaced the bolt on the tire. the contact stated that was a manufacturers defect that could cause the tire to disconnect from the vehicle and cause a crash. the vin was not available. the failure mileage 37,000. | |||
| 09/04/2011 | 21000 | ||
| I have a 2010 ford fusion and this is my second entry into this database for a broken stud. after ~21000 miles, a second stud on the front drivers wheel has failed by shearing completely. once again the dealer will only replace the broken stud, leaving me to worry over the remaining studs. also, it has taken two nights for the dealership to receive the new stud. | |||
| 04/28/2011 | 22200 | ||
| Several months ago, the rear left wheel of m y 2010 fusion was falling off. i managed to stop, tow and fix the car. in april, my passenger right wheel fell off causing me to lose control, hit a pole and total my 7 month old vehicle. i was issued numerous tickets and lost my job due to this accident. one month later, ford contacts me to reimburse me for the first episode (i received the check), but took no blame for any of the problems with my vehicle. i was told my car was listed in the recall from ford. afterward i found out that there are many other complaints for my ford fusion | |||
| 08/10/2011 | 30000 | ||
| 2010 ford fusion studs breaking off. second time in 4 months. | |||
| 04/28/2011 | 22200 | ||
| Several months ago, the rear left wheel of m y 2010 fusion was falling off. i managed to stop, tow and fix the car. in april, my passenger right wheel fell off causing me to lose control, hit a pole and total my 7 month old vehicle. i was issued numerous tickets and lost my job due to this accident. one month later, ford contacts me to reimburse me for the first episode (i received the check), but took no blame for any of the problems with my vehicle. i was told my car was listed in the recall from ford. afterward i found out that there are many other complaints for my ford fusion | |||
| 08/10/2011 | 30000 | ||
| 2010 ford fusion studs breaking off. second time in 4 months. | |||
| 07/18/2011 | 33000 | ||
| Tl- the contact owns a 2010 ford fusion. the contact noticed that the left front wheel lug nut snapped off. the dealer or manufacturer had not been notified nor was the vehicle inspected or repaired. the current and failure mileages were 33,000. bw | |||
| 06/01/2011 | |||
| Multiple fractures of wheel studs on 2010 ford fusion, creating very dangerous situation. one failure was four studs at once, leaving only one stud available to prevent complete failure and loss of control. | |||
| 05/22/2011 | 22000 | ||
| During a long trip back from a weekend vacation i felt my front drivers side wheel begin to wobble. when i pulled over to check it out i noticed that i only had 3 lugnuts holding the wheel on. i also noticed a third that looked loose. when i grabbed it, it fell out in my hand with the stud broken off in the lugnut. the other 2 missing lugnuts spots also had studs broken off. the rear drivers side wheel had also lost a lugnut and had a broken stud. | |||
| 05/01/2011 | 13600 | ||
| While pulling out of the driveway a neighbor noticed a lug nut fall off my vehicle. i stopped the car immediately and we determined that the car was missing 2 lug nuts, one from each front tire. we went to make sure the remaining lug nuts were securely attached and when applying a slight amount of pressure to another lug nut it snapped off. this happened with two nuts. the inside stud that the lug nut attached to looks as if the metal is crumbled. the vehicle has 13600 miles on it and has had the tires rotated once at 6600 miles by the ford dealership we purchased the car from. this is well within the standards the warranty requires (at 7500 and 15000) | |||
| 12/22/2010 | 2000 | ||
| Tl* the contact owns a 2010 ford fusion. the contact stated that the openings in the wheels allowed ice to freeze inside and would cause the vehicle to vibrate abnormally. the vehicle was not inspected or repaired for the failure. the manufacturer was not notified. the current mileage was approximately 5,000 and the failure mileage was approximately 2,000. | |||
| 12/22/2010 | 2000 | ||
| Tl-the contact owns a 2010 ford fusion. the contact stated that the openings in the wheels had ice in them which caused a vibration. the vehicle had not been inspected or repaired. the manufacturer had not been notified. the current mileage was approximately 5,000. the failure mileage was approximately 2,000-bk | |||
| 04/11/2011 | 19000 | ||
| 2010 ford fusion. 19,000 miles. noticed a missing lugnut on 4/11/11. one wheel stud on front driver's side wheel has snapped off. car is currently at the dealer for service. | |||
| 12/22/2010 | 2000 | ||
| Tl-the contact owns a 2010 ford fusion. the contact stated that the openings in the wheels had ice in them which caused a vibration. the vehicle had not been inspected or repaired. the manufacturer had not been notified. the current mileage was approximately 5,000. the failure mileage was approximately 2,000-bk | |||
| 04/11/2011 | 19000 | ||
| 2010 ford fusion. 19,000 miles. noticed a missing lugnut on 4/11/11. one wheel stud on front driver's side wheel has snapped off. car is currently at the dealer for service. | |||
| 02/15/2011 | 17229 | ||
| Tl* the contact owns a 2010 ford fusion. the contact stated that the vehicle would jerk violently. the vehicle was taken to the dealer who stated that the front and rear passenger side wheels were bent and would need to be replaced. the front passenger side wheel was replaced and the dealer stated that the vehicle was safe to drive with the other defective wheel. the manufacturer was contacted who did not offer any assistance since the vehicle was not included in any recalls. the vehicle was not further repaired. the failure and current mileage was 17,229. | |||
| 03/20/2011 | 10000 | ||
| Found two missing lug nuts/studs from the left rear tire of a 2010 ford fusion. car had only 10,000 miles and the tires/wheels had never been serviced. i found 1 lug nut with the stuud in it laying in my street. stud looks like a clean break not typically associated with overtightening. after insisting, the dealer replaced both. will keep an eye on the rest based on number of complaints found online. | |||
| 02/15/2011 | 17229 | ||
| Tl - the contact owns a 2010 ford fusion. the contact stated that the vehicle kept jerking violently. the vehicle was taken to the dealer who stated that the front and rear wheels on the passenger side were bent and needed to be replaced. the right front wheel was replaced and the dealer stated that the vehicle was safe to drive with the other defective one. the manufacturer was contacted who did not offered any assistance since the vehicle was not included on any recalls. the vehicle was not repaired. the failure and current mileage was 17,229. pm | |||
| 03/20/2011 | 10000 | ||
| Found two missing lug nuts/studs from the left rear tire of a 2010 ford fusion. car had only 10,000 miles and the tires/wheels had never been serviced. i found 1 lug nut with the stuud in it laying in my street. stud looks like a clean break not typically associated with overtightening. after insisting, the dealer replaced both. will keep an eye on the rest based on number of complaints found online. | |||
| 02/15/2011 | 17229 | ||
| Tl - the contact owns a 2010 ford fusion. the contact stated that the vehicle kept jerking violently. the vehicle was taken to the dealer who stated that the front and rear wheels on the passenger side were bent and needed to be replaced. the right front wheel was replaced and the dealer stated that the vehicle was safe to drive with the other defective one. the manufacturer was contacted who did not offered any assistance since the vehicle was not included on any recalls. the vehicle was not repaired. the failure and current mileage was 17,229. pm | |||
| 03/20/2011 | 10000 | ||
| Found two missing lug nuts/studs from the left rear tire of a 2010 ford fusion. car had only 10,000 miles and the tires/wheels had never been serviced. i found 1 lug nut with the stuud in it laying in my street. stud looks like a clean break not typically associated with overtightening. after insisting, the dealer replaced both. will keep an eye on the rest based on number of complaints found online. | |||
| 02/15/2011 | 17229 | ||
| Tl - the contact owns a 2010 ford fusion. the contact stated that the vehicle kept jerking violently. the vehicle was taken to the dealer who stated that the front and rear wheels on the passenger side were bent and needed to be replaced. the right front wheel was replaced and the dealer stated that the vehicle was safe to drive with the other defective one. the manufacturer was contacted who did not offered any assistance since the vehicle was not included on any recalls. the vehicle was not repaired. the failure and current mileage was 17,229. pm | |||
| 03/20/2011 | 10000 | ||
| Found two missing lug nuts/studs from the left rear tire of a 2010 ford fusion. car had only 10,000 miles and the tires/wheels had never been serviced. i found 1 lug nut with the stuud in it laying in my street. stud looks like a clean break not typically associated with overtightening. after insisting, the dealer replaced both. will keep an eye on the rest based on number of complaints found online. | |||
| 03/12/2011 | 0 | ||
| I discovered missing lug nuts on two separate wheels on my 2010 ford fusion se. the front passenger side wheel and the rear drivers side wheel. as i looked closer, i noticed that the wheel stud bolt had broken off. i do not know when the wheel studs broke although the one on the rear driver side appears to have happened some time ago as the surface of the break has already corroded. the surface of the break on the front passenger wheel appears to be more recent as there is little to no corrosion. this issue did not cause an accident or any vehicle damage that i am aware of at this time. the vehicle has 17,460 miles on it and was purchased at the end of may 2010. this vehicle is used for personal use - i drive it to and from work which is a 65 mile round trip. | |||
| 10/14/2010 | 5000 | ||
| Tl* the contact owns a 2010 ford fusion. the contact stated that the rear tire studs fractured several times and were replaced yet the failure consistently recurred. the dealer advised that the failure was not common for a vehicle with such low mileage. the vin was unavailable. the failure mileage was 5,000 and the current mileage was 7,500. | |||
| 03/12/2011 | 0 | ||
| I discovered missing lug nuts on two separate wheels on my 2010 ford fusion se. the front passenger side wheel and the rear drivers side wheel. as i looked closer, i noticed that the wheel stud bolt had broken off. i do not know when the wheel studs broke although the one on the rear driver side appears to have happened some time ago as the surface of the break has already corroded. the surface of the break on the front passenger wheel appears to be more recent as there is little to no corrosion. this issue did not cause an accident or any vehicle damage that i am aware of at this time. the vehicle has 17,460 miles on it and was purchased at the end of may 2010. this vehicle is used for personal use - i drive it to and from work which is a 65 mile round trip. | |||
| 10/14/2010 | 5000 | ||
| Tl* the contact owns a 2010 ford fusion. the contact stated that the rear tire studs fractured several times and were replaced yet the failure consistently recurred. the dealer advised that the failure was not common for a vehicle with such low mileage. the vin was unavailable. the failure mileage was 5,000 and the current mileage was 7,500. | |||
| 10/14/2010 | 5000 | ||
| Tl- the contact owns a 2010 ford fusion. the contact stated the studs on both rear tires have broken several times. the contact took the vehicle to the dealer and had the studs replaced with ones from the manufacturer, but those broke as well. the dealer stated that this was unusual for the studs to break, especially with so few miles. the vin was unknown. the failure mileage was 5,000 and the current mileage was 7,500.rl | |||
| 10/10/2010 | 6597 | ||
| Broken wheel studs 2010 fusion 2 broke oct 2010 left rear whell replace 2-8-11 noticed 1 missing passenger front 1 missing driver rear. delaer will not replace all as i requested for safety. updated 02/11/11 *bf | |||
| 10/10/2010 | 6597 | ||
| Broken wheel studs 2010 fusion 2 broke oct 2010 left rear whell replace 2-8-11 noticed 1 missing passenger front 1 missing driver rear. delaer will not replace all as i requested for safety. | |||
| 12/17/2010 | 5000 | ||
| Involves 2 identical 2010 ford fusions that were purchased new for our company fleet, purchased total of 22 cars in this delivery. on 2 separate occasions involving 2 separate cars our fleet drivers experienced vibration and shimmy/shake while operating cars. it was determined in both cases that the vehicles lug nut on one vehicle and 3 on another had failed. these vehicles were never serviced other than a oil change and were less than 3 months in service when the incidents occured. they occured approxiimately one month apart and involved 2 different drivers. both were fixed under warranty by local ford dealers who could not explain the reasoning other than to say someone may have tried to steal them or overtorqued the lug nuts. vehicles were not garaged at same addresses and again were never serviced as they were new and the tires were steel wheel with hubcaps. the likeliness that 2 different cars on 2 different occasions had attempted wheel thefts is fairly low. we questioned why a thief would overtighten lug nuts, and both dealers replaced parts under warranty. parts replaced involved wheel lug nuts and studs. parts were retained by dealers. | |||
| 11/07/2010 | 9788 | ||
| I went to move my 2010 ford fusion in my driveway and noticed that one of my driver side rear tire lug nuts was missing. looking closer the whole stud had sheared off. the car only has 9788 miles and an identical problem on another 2010 ford fusion with 10500 miles had three studs sheared on the rear passenger side wheel. | |||
| WHEELS - LUGS/NUTS/BOLTS | |||
| 03/01/2012 | 1 | ||
| 2010 ford fusion. consumer writes in regards to safety recall notice concerning wheel studs *tgw the dealer informed the consumer, they only had one lug nut kit available . the consumer was informed he would be placed on a waiting list. as of march 10, 2012, the consumer has not received a call from the dealer. *jb | |||
| 04/17/2010 | 12593 | ||
| I have a 2010 ford fusion se with 12593.2 miles which i purchased new. the wheels have never been removed from the vehicle. before removing the lug nuts of the front drivers' wheel to do a tire rotation, i noticed a lug nut missing. the stud had failed. i am very worried about the remaining studs and have read that others have had similar failures. i will be consulting my dealer monday for a solution. | |||
| 12/17/2010 | 8000 | ||
| Involves 3 identical 2010 ford fusions that were purchased new for our company fleet, purchased total of 22 cars in this delivery. on 3 separate occasions involving 3 separate cars our fleet drivers experienced vibration and shimmy/shake while operating cars. it was determined in both cases that the vehicles lug nut on one vehicle and 3 on another had failed. these vehicles were never serviced other than a oil change and were less than 3 months in service when the incidents occured. they occured approxiimately one month apart and involved 3 different drivers. the cars were fixed under warranty by local ford dealers who could not explain the reasoning other than to say someone may have tried to steal them or overtorqued the lug nuts. vehicles were not garaged at same addresses and again were never serviced as they were new and the tires were steel wheel with hubcaps. the likeliness that 3 different cars on 3 different occasions had attempted wheel thefts is fairly low. we questioned why a thief would overtighten lug nuts, and both dealers replaced parts under warranty. parts replaced involved wheel lug nuts and studs. parts were retained by dealers. | |||