Dodge Ram Van 2002
Model Ram Van made in 2002 by Dodge got 21 consumer complains, 1 investigation there is 1 recall as well as 22 service bulletins. Consumer complaints with reference, among others things, to air bags, electrical system and engine and engine cooling. Technical service bulletines regarding electrical system, engine and engine cooling and equipment. The car had one investigation (seat belts). There was one recall concerning power train .
Model 2002
Recalls
| Campaign | Manufacturer | Manufacturing date | Type | # of units affected | Date Owner notified Mfg | Recall Initiated by | Manufacturers of recalled vehicles/products | Report Recieved Date | Record Creation Date | Regulation Part Number | FMVSS Number | |||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| POWER TRAIN - AUTOMATIC TRANSMISSION - LEVER AND LINKAGE - COLUMN SHIFT | ||||||||||||||||
| 07V555000 | CHRYSLER LLC | from 07/01/2000 to 07/18/2002 | V (Vehicle) | 576418 | 12/24/2007 | MFR | CHRYSLER GROUP LLC | 12/04/2007 | 12/11/2007 | |||||||
| Defect Summary | On certain van and pickup trucks equipped with automatic transmissions, the ignition/park shift interlock system may become inoperative. this can allow the shifter to be moved out of the park position with the ignition key removed (or in the lock position). this can also allow the ignition key to be removed when the shifter has not been placed in the park position. | |||||||||||||||
| Consequence Summary | Either of these conditions could allow the vehicle to roll away causing a crash without warning. | |||||||||||||||
| Corrective Summary | Dealers will replace the gearshift blocker and bracket assembly free of charge. the recall is expected to begin during january 2008. owners may contact chrysler at 1-800-853-1403. | |||||||||||||||
| Notes | Chrysler recall no. g28.customers may also contact the national highway traffic safety administration | |||||||||||||||
Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| ELECTRICAL SYSTEM | |||||
| 0802303 | 07/08/2003 | 0804100 | 10003414 | Intermittent locking/unlocking of doors without activating the power door lock switch. *tt | 10/20/2003 |
| 0800702 | 03/25/2002 | 634087 | Subject regarding remote keyless entry programming procedures. *slc | 09/27/2002 | |
| 0801701 | 09/21/2001 | 625620 | Subject regarding safety systems - vehicle modifications / repair. *tt | 11/29/2001 | |
| 0801001 | 05/25/2001 | 620059 | Subject regarding airbag / clock spring service for various models including 2002 model year jeep liberty. *tt | 07/10/2001 | |
| ENGINE AND ENGINE COOLING - ENGINE - GASOLINE | |||||
| 0900602 | 08/12/2002 | 635682 | Customer may complain of low coolant, coolant smell, white smoke, misfires, malfunction indicator lamp on and a cracked or broken spark plug. *tt | 10/30/2002 | |
| EQUIPMENT | |||||
| 1801201 | 05/25/2001 | 620066 | Subject regarding generic scan tool (gst), publication no. 81-170-00008 provided with this technical service bulletin to provide reference information when using generic scan tool on obdii vehicles. *tt | 07/11/2001 | |
| EQUIPMENT - ELECTRICAL - AIR CONDITIONER | |||||
| 2401305 | 08/04/2005 | 10016603 | Air conditioning (a/c) cooling coil odor. *tt | 09/26/2005 | |
| EQUIPMENT - ELECTRICAL - RADIO/TAPE DECK/CD ETC. | |||||
| 0801601 | 08/03/2001 | 623312 | Information regarding vehicles equipped with radios will have a new locking radio antenna connector. *slc | 10/26/2001 | |
| FUEL SYSTEM, GASOLINE - STORAGE - TANK ASSEMBLY - FILLER PIPE AND CAP | |||||
| 1400102A | 10/07/2002 | 1400102 | 10000310 | Fuel cap difficult to remove. *tt | 02/21/2003 |
| 1400102 | 05/06/2002 | 634090 | Subject regarding fuel cap difficult to remove. *slc | 09/27/2002 | |
| POWER TRAIN - AUTOMATIC TRANSMISSION | |||||
| 2100202 | 07/08/2002 | 635721 | Subject regarding revision in diagnostic procedures and labor operation times for re transmissions. *tt | 10/30/2002 | |
| 2100601 | 03/16/2001 | 211699 | 621898 | Automatic transmission fluid usage atf+4. *tt *mj | 10/03/2001 |
| SEAT BELTS | |||||
| 0703 | 07/01/2003 | 10003805 | Procedures for servicing the seat belt latch plate cinch bar. *tt | 10/31/2003 | |
| 0801003 | 04/25/2003 | 10001520 | Seat belt cinch bar service for various models including 2004 models. *tt | 06/05/2003 | |
| SERVICE BRAKES, HYDRAULIC - FLUID | |||||
| 0500601 | 10/19/2001 | 631623 | Subject regarding discolored brake fluid. *tt | 06/06/2002 | |
| STEERING - COLUMN | |||||
| 10023 | 10/01/2002 | 10009241 | Steering column service. information. service information tuneups. *tt | 09/20/2004 | |
| UNKNOWN OR OTHER | |||||
| 1802002 | 06/24/2002 | 183298 | 634272 | Flash programming failure recovery. *slc | 09/28/2002 |
| 2200102 | 03/11/2002 | 2200101 | 634082 | Chrome wheel care. *slc | 09/27/2002 |
| 1800202 | 01/21/2002 | 629144 | Onwers of certain vehicles equipped with 9.25 axle may complain that vehicle speed is inaccurate. *tt | 03/27/2002 | |
| VISIBILITY - REARVIEW MIRRORS/DEVICES - EXTERIOR | |||||
| 2301502 | 04/01/2002 | 2302701 | 634077 | Subject regarding outside rearview mirror glass replacement. *slc | 09/27/2002 |
| 2301502 | 04/01/2002 | 2302701 | 633497 | Subject regarding the outside rearview mirror glass replacement. *slc | 09/23/2002 |
| 2302701 | 09/21/2001 | 2303400 | 625650 | Subject regarding outside rearview mirror glass replacement. *tt | 11/30/2001 |
Investigations
| NHTSA ID | Manufacturer | Date open | Date close | Subject | Recall campaign | |
|---|---|---|---|---|---|---|
| SEAT BELTS | ||||||
| PE02082 | CHRYSLER GROUP LLC | 11/06/2002 | 04/23/2003 | SAFETY BELT CINCHING LATCH PLATE | ||
| There are no injuries or fatalities associated with this alleged defect.while conducting this investigation, odi found that the subject cinches meet the load bearing requirements of federal motor vehicle safety standard 208, and that many of the reported failures were due to incorrect child safety seat installations. additionally, the report rate is low (1.60/100k).the information available fails to establish the existence of a defect trend at this time.further allocation of agency resources to this issue is unwarranted and the preliminary evaluation is being closed. | ||||||
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| AIR BAGS | |||
| 11/07/2005 | 36600 | 2 | 03/31/2002 |
| On 11/07/05 i was driving north bound on western ave at approx 4:30 pm,traveling at 40 mph approaching a red light in the right lane with 4 cars in front of me all ready stopped,upon my de pressing of the brake pedal there was no brakes, i tried again ,i down shifted ,at the last second i swerved violently to miss the cars in the first two right lanes,then countered corrected to miss the left turn lane cars ,finally striking a pick up truck ,that was stopped at the red light,that was occupied by a father, and his two children. a sheriffs officer also checked the brakes and stated it was a mechanical failure ,he also stated that with such an impact the air bags should have deployed. my vehicle is a 2002 dodge ram 1 ton maxi cargo van with only 36600. miles . the very next day my passenger and i looked at the damage to the front end and took pictures and video taped the dash board, that did not indicate any signs of brake, nor air bag failure. the right front brake line appeared to have been rubbing against the upper frame causing the line to rub through. i have pictures of both right and left brake lines touching chassis and both show signs of wear in the same place both hose and chassis. i have all parts and pictures. there is much more to explain . i have just received the van back on 01,10,06 and still notice some sort of braking problem. i also had looked to see new brake lines and noticed the upon depressing the brake pedal that the lines move under pressure and that just maybe after 36000 miles that this problem might,cause the metal brake tube to bend towards the frame. as to the air bag sensors i have asked the dealer ,auto body shop, and insurance investigator were are they no one could answer this nor did it concern them. *jb | |||
| ELECTRICAL SYSTEM | |||
| 05/07/2010 | 88000 | ||
| All power stops to vehicle, shutting entire engine, power brakes, steering off. it occurs daily, whil edriving on roads/freeways, creating a seriously hazourdos situation. dealer previoualy replaced the power control module. problem recently started again. dealer wants to replace the pcm again at huge cost, but cannot replicate problem and inst sure the pcm is the problem. might be faulty wiring, but dealer cannot tell. | |||
| 03/28/2005 | 56059 | ||
| This vehicle belongs to verizon communications. the van had an under hood fire that originated in the abs module area. the driver noticed smoke coming from under the hood of the van while it was parked at a jobsite where he was working. he called 911 and extinguished the fire with a fire extinguisher. he disconnected the battery cables. daimlerchrysler issued safety recall d20 in 2004 to address this problem but the recall repair has not corrected the problem. verizon has had 29 incidents that occurred after the recall was performed. this is an unsafe condition that warrants further investigation and action. *tr | |||
| 01/25/2004 | 09/20/2002 | ||
| Fire in dashboard | |||
| ENGINE AND ENGINE COOLING - ENGINE - GASOLINE - BELTS AND ASSOCIATED PULLEYS | |||
| 38000 | 1 | ||
| Consumer was driving and suddenly vehicle quit. mechanic determined that a cam bearing broke, bringing vehicle to a complete stop. vehicle had to be towed to dealer. *ak | |||
| FUEL SYSTEM, GASOLINE - STORAGE | |||
| 03/24/2005 | 10/19/2002 | ||
| I have a problem with the gas tank on my full size van. after coming to a stop a thud can be felt coming from under the van. it only happens when the fuel level reaches 3/4 to 1/2. the dealer told me there are no baffles in the tank and replacing the tank may not cure the problem. i am concerned that this may become worse. | |||
| SEATS - FRONT ASSEMBLY - POWER ADJUST | |||
| 03/10/2007 | 15385 | 1 | 04/13/2003 |
| Tl* the contact owns a 2002 dodge 1500 ram van. during a routine tune up on the vehicle the contact was lying on floor with his back facing the driver's seat when the power seat button was accidentally engaged. the contact was pined between the seat and the pedal well. the contact was unable to reach the switch to pull the seat back. someone was unsuccessful at attempting to assist him due to the seat being pushed forward. the fire department's only option was to use the jaws of life to cut the driver seat out of the vehicle. the contact stated that the front seat location of the switch was the cause of the failure. the current and failure mileage were 15,385. *ak the consumer has provided a copy of incident report from waterford township fire department. update 05/10/07*tr | |||
| SERVICE BRAKES, HYDRAULIC - FOUNDATION COMPONENTS - HOSES, LINES/PIPING, AND FITTINGS | |||
| 11/07/2005 | 36600 | 2 | 03/31/2002 |
| On 11/07/05 i was driving north bound on western ave at approx 4:30 pm,traveling at 40 mph approaching a red light in the right lane with 4 cars in front of me all ready stopped,upon my de pressing of the brake pedal there was no brakes, i tried again ,i down shifted ,at the last second i swerved violently to miss the cars in the first two right lanes,then countered corrected to miss the left turn lane cars ,finally striking a pick up truck ,that was stopped at the red light,that was occupied by a father, and his two children. a sheriffs officer also checked the brakes and stated it was a mechanical failure ,he also stated that with such an impact the air bags should have deployed. my vehicle is a 2002 dodge ram 1 ton maxi cargo van with only 36600. miles . the very next day my passenger and i looked at the damage to the front end and took pictures and video taped the dash board, that did not indicate any signs of brake, nor air bag failure. the right front brake line appeared to have been rubbing against the upper frame causing the line to rub through. i have pictures of both right and left brake lines touching chassis and both show signs of wear in the same place both hose and chassis. i have all parts and pictures. there is much more to explain . i have just received the van back on 01,10,06 and still notice some sort of braking problem. i also had looked to see new brake lines and noticed the upon depressing the brake pedal that the lines move under pressure and that just maybe after 36000 miles that this problem might,cause the metal brake tube to bend towards the frame. as to the air bag sensors i have asked the dealer ,auto body shop, and insurance investigator were are they no one could answer this nor did it concern them. *jb | |||
| STEERING | |||
| 06/02/2011 | 140000 | ||
| Tl. the contact owns a 2002 dodge ram 2500 van. the contact stated while driving 2 mph in the steering mount broke from the frame causing a faulty wheel alignment. the contact towed the vehicle home. the contact inspected the frame and notice excessive rust. the contact called the manufacturer regarding the frame and the manufacturer stated there is no recall on the frame. the contact stated if the vehicle was driving on the highway at high speeds a crash could have occurred. the failure mileage was 140,000. jo | |||
| 10/20/2009 | 56000 | ||
| Tl*the contact owns a 2002 dodge ram van 3500. while the vehicle was parked the steering wires broke in half and the steering box snapped off. he attempted to file a claim with the manufacturer and was denied; however, a supervisor advised him to have the steering box diagnosed by the dealer. he has not taken the vehicle to the dealer. the failure mileage was 56,000. | |||
| STRUCTURE - BODY | |||
| 05/27/2004 | 3100 | 2 | 02/24/2004 |
| My 2002 dodge conversion van would sit overnight then start the next day but stall right after starting. happened twice in 3 weeks.*ak | |||
| STRUCTURE - FRAME AND MEMBERS | |||
| 04/15/2011 | 140000 | ||
| Total loss of steering due to severe frame rot, which led to the detatchment of the steering mounts on the passenger side. luckily it happened at a slow speed, at that point had to be towed. had just exited highway at speeds of 65 mph. i informed dodge of this problem approximately 6 months ago, basically they don't care. vehicle is only 8 years old. if it is happening to my van it is happening to all vans. action needs to be taken quickly in order to save lives. | |||
| VISIBILITY - DEFROSTER/DEFOGGER SYSTEM | |||
| 01/03/2005 | 28000 | 1 | 12/10/2001 |
| Windows fog over dangerously, obstructing vision. dealer reports that air blend door of heater/defroster is rusted solid preventing the admission of fresh air to the cabin, and thus the defrosters. according to the dealer the door is rusted solid in the recirculate position. i suppose this could result in excess carbon monoxide buildup as well as obstructed vision.*ak | |||
Car dealers selling
| State | City | Zip | Name | Phone |
|---|---|---|---|---|
| CA | SIGNAL HILL | 90755 | GLENN THOMAS DODGE | 562 426 5111 |
| IL | ELMHURST | 60126 | ELMHURST DODGE | 630-833-6700 |
| MN | BLAIN | DODGE OF BLAINE | 763780-9999 | |
| NJ | MT. EPHRAIM | 08059 | MT. EPHRAIM DODGE | 856-931-2000 |