Recalls


CampaignManufacturerManufacturing dateType# of units affectedDate Owner notified MfgRecall Initiated byManufacturers of recalled vehicles/productsReport Recieved DateRecord Creation DateRegulation Part NumberFMVSS Number
EXTERIOR LIGHTING - HEADLIGHTS
08E039000MAXZONE AUTO PARTS CORPORATION E (Equipment)252006/16/2008OVSCCHRYSLER GROUP LLC06/10/200806/10/2008
Defect SummaryMaxzone is recalling 2,520 headlight assemblies, depo brand, p/nos. 3341103l-as and 334-1103r-as sold for use as aftermarket equipment for 2001-2007 dodge caravan passenger vehicles. these headlamps fail to conform to the requirements of federal motor vehicle safety standard no. 108, lamps, reflective devices, and associated equipment.
Consequence SummaryDecreased lighting visibility may result in a vehicle crash.
Corrective SummaryMaxzone will notify owners and offer reimbursement for any noncompliant headlights. the recall began on june 16, 2008. owners may contact maxzone at the following locations: 1-888-286-1188 (wa, or, ca, id, nv, az, mt, wy, ut, co, ks, nm, ok, tx, ar, la, ak, hi) 1-877-253-8930 (me, nh, vt, ma, ct, ri, ny, nj, pa, md, de, wv, va) 1-800-859-4755 (nc, sc, ga, fl, tn, al, ms) 1-866-783-6858 (nd, sd, ne, mn, ia, mo, wi, il, mi, in, oh, ky).
NotesThis recall only pertains to aftermarket replacement equipment and has no relation to any original equipment installed on vehicles manufactured by chrysler.customers may contact the national highway traffic safety administration
08E048000EAGLE EYES TRAFFIC INDUSTRIAL CO. LTD E (Equipment)1153409/30/2008OVSCCHRYSLER GROUP LLC08/08/200808/08/2008571108
Defect SummaryEagle eyes is recalling 11,534 headlamp assemblies, p/nos. cs090-b001l and cs090-b001r, sold for use as replacement equipment for the above listed passenger vehicles. these headlamps fail to conform to the lower beam photometry requirements of federal motor vehicle safety standard no. 108, lamps, reflective devices, and associated equipment.
Consequence SummaryDecreased lighting visibility may result in a vehicle crash.
Corrective SummaryEagle eyes will notify owners and offer replacement headlamps free of charge. the recall began on september 30, 2008. owners may contact eagle eyes at 1-800-568-1098.
NotesThis recall only pertains to aftermarket replacement equipment and has no relation to any original equipment installed on vehicles manufactured by chrysler llc.customers may contact the national highway traffic safety administration

Bulletins


BulletinBulletin dateReplacement BulletinItem no.SummaryAdded
EXTERIOR LIGHTING - TAIL LIGHTS
080210109/28/2001628231Concern with tail lamp experiencing a loose condition. *tt03/06/2002

Investigations


NHTSA IDManufacturerDate openDate closeSubjectRecall campaign
EXTERIOR LIGHTING - HEADLIGHTS
EA05009CHRYSLER GROUP LLC06/01/200505/02/2006HEADLIGHT MALFUNCTION
 Owner reports indicate allegations of improper headlight operation of one or both headlights.some report intermittent outage or dimming.many report that the condition is random; it sometimes does not repeat and lasts for a very short duration. a safety-related defect has not been identified at this time and further use of agency resources does not appear to be warranted.accordingly, this investigation is closed.the closing of this investigation does not constitute a finding by nhtsa that a safety-related defect does not exist.the agency will monitor this issue and reserves the right to take further action if warranted by the circumstances.see summary report for additional information.
PE05004CHRYSLER GROUP LLC02/02/200506/01/2005HEADLIGHT MALFUNCTION
 The office of defects investigation (odi) opened this investigation after receiving reports from consumers that their headlights would malfunction in various ways from flickering to complete non-illumination.headlight operation is monitored by the vehicle's body control module (bcm) and front control module (fcm).odi is upgrading this preliminary evaluation to an engineering analysis (ea05-009) to further examine the issue.
EXTERIOR LIGHTING - HEADLIGHTS - SWITCH
PE05004CHRYSLER GROUP LLC02/02/200506/01/2005HEADLIGHT MALFUNCTION
 The office of defects investigation (odi) opened this investigation after receiving reports from consumers that their headlights would malfunction in various ways from flickering to complete non-illumination.headlight operation is monitored by the vehicle's body control module (bcm) and front control module (fcm).odi is upgrading this preliminary evaluation to an engineering analysis (ea05-009) to further examine the issue.
EA05009CHRYSLER GROUP LLC06/01/200505/02/2006HEADLIGHT MALFUNCTION
 Owner reports indicate allegations of improper headlight operation of one or both headlights.some report intermittent outage or dimming.many report that the condition is random; it sometimes does not repeat and lasts for a very short duration. a safety-related defect has not been identified at this time and further use of agency resources does not appear to be warranted.accordingly, this investigation is closed.the closing of this investigation does not constitute a finding by nhtsa that a safety-related defect does not exist.the agency will monitor this issue and reserves the right to take further action if warranted by the circumstances.see summary report for additional information.

Consumer Complaints


Fail datemilesoccurencesPurchase date
EXTERIOR LIGHTING
09/21/2008120000
 Tl*the contact owns a 2002 dodge caravan. the contact stated that the headlights do not work at high or low beam. the dealer stated that the front control module may be the cause of the failure; however, they would not repair the vehicle because they stated nothing was wrong. the contact stated that the failure poses a safety hazard while driving at night. he has read about similar failures on the internet. the failure and current mileages were 120,000.
EXTERIOR LIGHTING - BRAKE LIGHTS - SWITCH
07/22/2004480001
 1. after leaving my 2002 dodge grand caravan (approx. 48000 miles) in long term airport parking for 12 days i drove two and a half hours home. nothing of any consequence happened on the way home. * 2. at home i noticed that the brake lights were stuck on the on position. i do not know during what part of the trip the brake light got stuck on and fortunately i did not get rear-ended. however, a brake light that is always on increases the risk of rear end collision. 3. the next day i brought the car to my local dodge dealer. they said something that some brake light switch had been kicked off or on and said that i must have done something to make the switch keep the brake light on like kick it or something like that. in fact, nobody kicked the brakes or anything like that. the car just malfunctioned. the local dealer and chrysler are unwilling to consider the safety consequences of the mal function. i was charged for whatever it was the dealer did to fix the problem. note i left the oem box on this form on the default setting of no. i did this because i do not know what oem means. please call if it makes a difference with this safety complaint. thank you. *jb
EXTERIOR LIGHTING - FOG LIGHTS
12/21/2006400014
 2002 dodge caravan. the headlights on my 2002 dodge caravan flash off and on intermittently driving at night. i had this problem since i purchased the vehicle i have not have an accidents there has not been any property damage or police reports taken. the vehicle has the original headlights. i reported this in an earlier complaint but i found the solution to the problem. each time this has happened to me the obd fuse has been blown. the possible cause to it has been the vehicle was jumped due to a low battery. *nm
EXTERIOR LIGHTING - HEADLIGHTS
02/02/20081
 2002 dodge caravan headlight electrical issue. my headlights do not turn on when i turn the switch. sometimes they come on quickly sometimes they take more than 30 minutes. for them to turn off i have the same problem. also my windshield wipers don't work. they turn on the same way the headlights do. if it begins to rain while i am driving i have to pull over. this is a serious safety issue. *tr
11/01/200688000111/01/2005
 Tl* - the contact has a 2002 dodge caravan. the head lights on the vehicle are not operating properly. only one head light works at a time. when the intermediate lights are on, only the passenger head light side would light, when the high beam lights are on, only the driver side head light would light and when the running lights are on only the passenger side head light would light. the contact has taken the vehicle to the dealer and they have replaced the dimmer switch. the contact continuous to have the same failures, and can provide copies of invoice repair orders. *nm
10/22/2005590002002/10/2004
 2002 dodge caravan headlights periodically go off, sometimes staying off for 15-20 seconds. not related to acceleration, bumps or stops. affects both headlights simultaneously. very scary!! especially on interstate and heavy traffic. also, cars pull over because they think i'm flashing deliberately.*jb
01/15/20023000101/15/2002
 Dt: 2002 dodge caravan. the headlights on my 2002 dodge caravan flashed off and on intermittently driving at night.. had this problem since purchasing the vehicle. had not had any accidents. there has not been any property damage nor police report was taken. the vehicle has the original headlights. *ak updated 11/16/2005. *nm
03/14/20043
 Intermittently while driving at night driver noticed that the headlights were inoperative. this caused poor visibility to the driver. vehicle was taken to the dealer for inspection numerous times, but mechanic could not duplicate the problem at this time. *ak
09/24/200445000210/27/2001
 When the headlights are in use they would flicker intermittently. the headlights also went out completely for about 5 to 10 seconds on two occasions. the dealership was notified, but did not resolve the problem. *ak *sc
01/02/200314500
 Intermittently headlights go out without warning. once both headlights went off for about a second. consumer was afraid to drive at night time. dealer has inspected several times and could not duplicate or correct the problem. please provide further information. ts
EXTERIOR LIGHTING - HEADLIGHTS - HIGH/LOW BEAM DIMMER SWITCH
08/19/200572000100005/24/2005
 Headlights kept flickering when turn signal was turn on also high beam light switch would stay on after flashing them. front suspension squeaks and makes clunking noise when hitting bumps. belts squeak they are brand new less than 10000 mile with it on. *jb
EXTERIOR LIGHTING - TAIL LIGHTS
06/15/200598000203/31/2002
 7/31/05 consumer products safety commission daimler chrysler motors corporation to whom it may concern: i have a 2002 dodge grand caravan se that was designed and built with a dangerous defect. the tail light lenses or covers have been glued on but the glue has failed on both tail lights and both covers have fallen off onto the freeway exposing the bright white light bulbs and dropping a large plastic lens onto the freeway. when the first one fell off my wife stopped on the freeway and picked up the lens. what a great way to get killed. the second time i was driving at night on the freeway and heard a noise but did not stop until i left the freeway. the dealer sells the entire light assembly for $ 99.00 but the lens cover is not sold separately. looks like a good fundraiser for the dealer but a dangerous situation for everyone on the road. the problem is the new lens has the same design and was built the same as the original one. i talked to the sales clerk at the dodge parts counter and he said we have sold a lot of these lately. so this is not an isolated incidence. it is only a matter of time before people are injured because of this problem. if the daimler chrysler motors corporation acts responsible and solves this problem quickly lives can be saved and injuries avoided. this is the first time i have noticed a lens cover for a vehicle light cover that was not attached with screws. the good thing is there is a simple solution to solve this problem. drill two holes in the plastic lens and install two screws as i have done to the lens cover retrieved from the freeway by my wife. after discovering this problem i feel a responsibility to notify as many people as necessary to help solve this problem. thank you for your time and consideration on this matter. *jb
EXTERIOR LIGHTING - TURN SIGNAL - FLASHER UNIT
01/03/2005440001
 The headlights flickers; once they went out completely for about five seconds. this has occurred about 20 times since november 2004. there is no time pattern as to when the headlights would go off. the dealer knows that the headlight switch is the problem. the manufacturer told the dealer that they have a back order of over 800 switches and that no one is making the switches.
EXTERIOR LIGHTING - TURN SIGNAL - SWITCH
06/15/201085000
 Tl* the contact owns a 2002 dodge caravan. while driving approximately 70 mph the vehicle began to decelerate independently and lose power. the failure was sporadic. the vehicle was taken to the dealer for diagnostics where the technician stated that the power train control module would have to be replaced. the failure recurred after repairs. in addition, when the turn signal was activated the opposite turn signal light would illuminate erroneously and the oil warning light was illuminated on the instrument panel. the vehicle was towed to an independent mechanic where the mechanic advised that the power train control module would need to be replaced a second time. the vehicle was repaired. the approximate failure mileage was 85,000.