Recalls


CampaignManufacturerManufacturing dateType# of units affectedDate Owner notified MfgRecall Initiated byManufacturers of recalled vehicles/productsReport Recieved DateRecord Creation DateRegulation Part NumberFMVSS Number
FUEL SYSTEM, GASOLINE
03E053000WIX FILTERATION PRODUCTS DIVISION E (Equipment)68563MFRCHRYSLER GROUP LLC10/24/200310/31/2003
Defect SummaryCertain aftermarket replacement fuel filters, models wix filter part numbers 33576, 33577, 33734; napa filter part numbers 3576, 3577, 3734; and carquest filter part numbers 86576, 86577, 86734 used on 1996-2000 daimlerchrysler town & country, dodge caravan, and plymouth voyager vehicles, can cause the fuel lines to leak.
Consequence SummaryA possible fire can occur in the presence of an ignition source.
Corrective SummaryWix will notify its customers and replace the fuel filters free of charge. note: this does not involve any products manufactured by the daimlerchrysler corp. nor any dailmerchrysler dealers. owner notification is expected to begin during november 2003. owners who do not receive the free remedy within a reasonable time should contact wix at 704-864-6711.
NotesThis recall only pertains to aftermarket replacement fuel filters and has no relation to any original equipment installed on chrysler town & country, plymouth voyager, and dodge caravan minivansor any other products manufactured by daimlerchrysler corporation.customers can contact the national highway traffic safety administration
FUEL SYSTEM, GASOLINE - FUEL INJECTION SYSTEM
00V268000DAIMLERCHRYSLER CORPORATIONfrom 02/15/1995 to 09/05/1999V (Vehicle)116300001/25/2002ODICHRYSLER GROUP LLC09/13/200009/14/2000
Defect SummaryVehicle description: mini vans built with 3.3l and 3.8l engines have fuel rails with nitrole rubber o-ring seals that can degrade over time. fuel leakage from the underhood fuel injection fuel rail could result, increasing the likelihood of a vehicle fire.
Consequence SummaryFuel leakage in the presence of an ignition source can result in a fire.
Corrective SummaryDealers will install a seal on the vehicle fuel rails to prevent external leakage of fuel from the fuel rail crossover tube, should the existing o-rings continue to degrade. owner notification began on january 25, 2002. due to the large quantity of vehicles involved in this campaign, the owner notification will be phased over the next several months. however, if a vehicle is leaking fuel from the o-rings, the vehicle should be taken into a dealer to have this repaired as soon as possible. owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact daimlerchrysler at 1-800-853-1403.
NotesAlso contact the national highway traffic safety administration's auto safety hotline at 1-888-dash-2-dot (1-888-327-4236).

Bulletins


BulletinBulletin dateReplacement BulletinItem no.SummaryAdded
FUEL SYSTEM, GASOLINE
14089711/21/19976088884Information on poor drivability with high di (drivability index) fuel. *nlm01/11/2000
FUEL SYSTEM, GASOLINE - STORAGE - TANK ASSEMBLY - MOUNTING
14019701/31/199751269Vehicles built on or after nov 6, 1996 (mdh 1106xx) have two 1/4in foam pads attached to the top of the fuel tank, one at the front and one at the rear. *jd06/27/1997

Investigations


NHTSA IDManufacturerDate openDate closeSubjectRecall campaign
FUEL SYSTEM, GASOLINE - STORAGE - TANK ASSEMBLY - FILLER PIPE AND CAP
PE99010CHRYSLER GROUP LLC02/03/199906/11/1999POST-COLLISION FUEL SYSTEM INTEGRITY
 The filler tube hose may separate from the fuel tank certain crash modes.

Consumer Complaints


Fail datemilesoccurencesPurchase date
FUEL SYSTEM, GASOLINE
08/02/2011212021
 Fuel leak in engine compartment from degrading o-rings on fuel injection rail. fuel dripping onto engine from fuel rail clamp o-rings replaced previously on nhtsa recall campaign id number 00v268000 in 2002. contacted daimler chrysler at 800-853-1403 requesting dangerous repeat problem with fuel o-rings be repaired by dealer at no-charge.manufacturer declined free repair request stating my 1997 vehicle has too many miles.
06/20/2010175000
 Tl- the contact owns a 1997 dodge caravan; she stated while she was at a stop sign she heard an unusual noise and then she noticed flames rising from the front driver side fender, the fire department extinquished the fire, a report was filed and the vehicle was towed. she stated that her failure was similar to the recall number 00v268000: fuel system, gasoline:fuel injection system. the dealer and manufacturer were contacted who advised her that the vehicle was not part of the recall. the failure mileages were 175,000...
09/08/2003
 Consumer received a recall notice regarding the air bag warning light. air bag light had been on since she owned the vehicle. the consumer received a letter from the dealer which asked her to bring the vehicle in for service. when the consumer arrived at the dealer it was too late. on the way back home she smelled smoke but kept driving until she reached home. the vehicle was turned off and the consumer looked under the vehicle and saw flames coming from under the vehicle. she got the hose and put the fire out. then, called the mechanic/dealer. there were also problems with the automatic door locks. *ak
01/10/2003957111
 Prior to the recall notification, the consumer had paid for the repairs regarding the clock spring, the consumer requested reimbursement. in addition, the dealer replaced engine oil filter. *ak. also the gas filler door had to be replaced. *jb *ts
02/21/2002
 Consumer wants to be reimbursed for clock spring work done on vehicle on march 21, 2002.
 Consumer states that the parts for recall have not been available for 2 months. and was informed by dealer that they would call them back when part were available. but consumer was never called. ts
3
 On three occassions consumer smelled a strong smell of raw gasoline after the vehicle had been parked for a period of time. the strong smell is in the interior of the vehicle. *jg
09/19/20001
 While driving, consumer began to smell gasoline fumes and pulled to the shoulder, the vehicle burst into flames in the engine compartment, fuel was leaking from the fuel delivery system in the engine compartment, claim 13-7076-635. *slc
09/19/20001
 While driving consumer could smell gasoline, consumer pulled to the shoulder and the vehicle burst into flames in the engine compartment, fuel leaking from the fuel delivery system in the engine compartment was determined to have caused the fire, claim 13-7076-635. *slc
09/19/20001
 While driving, consumer began to smell gasoline fumes and pulled to the shoulder, the vehicle burst into flames in the engine compartment, fuel was leaking from the fuel delivery system in the engine compartment, claim 13-7076-635. *slc
09/19/20001
 While driving consumer could smell gasoline, consumer pulled to the shoulder and the vehicle burst into flames in the engine compartment, fuel leaking from the fuel delivery system in the engine compartment was determined to have caused the fire, claim 13-7076-635. *slc
11/01/2001
 While driving would smell gas fumes coming inside vehicle. have contacted dealership. please provide further information.*ak
07/22/1997407/09/1997
 Vehicle leaks fuel while driving. owner notes problem has been corrected 4 different times, but problem returns. cause unknown. *ak consumer states that problem began at 55 miles when the service engine soon light illuminated, dealer stated vehicle was fixed, however engine light illuminated 30 miles later, dealer replace the fuel tank, problem occurred again and dealer replaced the o-ring and holding nut, problem still exists. left side door glass was bowed. unusual noise occurs when vehicle shifts from park to reverse, neutral to reverse, and neutral to drive, dealer stated this was normal. oil pan bent, dealer replaced. *slc
FUEL SYSTEM, GASOLINE - DELIVERY
11/07/2003102/13/1999
 Strong smell of gasoline inside and outside of vehicle. on occasion it has given me severe headaches and has made my husband dizzy and sick to his stomach. the smell is very strong. i have had the vehicle to the dealership (tim parker chrysler) here in hot springs and they state they can find nothing wrong. i am very concerned there could be a fire or an explosion. this needs to be remedied immediately. if the dealership cannot identify the problem, where might i go? *la
 Vehicle is experiencing the same exact problem as the recall number 00v268000 vehicle was not included. please provide correct vehicle identification number. ph
12/14/2001104/01/1997
 Consumer received a recall on the fuel line assembly. however, manufacturer and dealership do not have the part to replace the defective component.*ak *jg
07/01/1997
 My wife and i have had several incidents of gasoline smells inside our van over the past two years. we have brought this to the attention of chrysler/dodge dealers two or three times. they indicated they could not do anything about the problem as it wasn't happening when they looked at the vehicle. we have recently read an article in the december 16, 2001 issue of the detroit news and free press which indicates a serious problem. we wanted to bring it to your attention that our engine size and vehicle year were not indicated in this article. after reading this article we really do not want to drive the vehicle for risk of serious injury or death. we cannot believe daimlerchrysler has been so slow in their response to this serious problem which has went back at least two years for us. thank you!*ak
FUEL SYSTEM, GASOLINE - DELIVERY - FUEL PUMP
09/08/2006110000307/05/2001
 Tl* the contact owns a 1997 dodge caravan. the contact received a safety recall notice for the vehicle after paying for the related repairs. the contact stated that the fuel pump was replaced three times. the contact had two faulty fuel pumps, and broke down twice while driving 35 mph. the vehicle was towed twice . the failure mileage was 110,000. after the third failure the mechanic installed a brand name other than the one listed on the recall notice. the contact requested 100% reimbursement and received 50% for the repairs. the replacement fuel pump wasan after market fuel pump module and the safety recall notice was from recall management, inc., and the manufacturer of the part was master/tigas. the contact would like a copy of the complaint sent to master tigas and not daimler chrysler due to the specifics listed on the recall notice. the current mileage was 145,000. *ak updated 03/19/07. *jb
01/05/20014000008/10/1997
 Fuel tank, been a problem since we bought it, every time we go to bring the vechicle in for them, then could not find an answer after about the 4th time we brought it in, we said this is to much and we brought it in more then 3 times for the same problem, and we should get repaired free, i belive by lemon law?, well nutthing yet 3 years and running, with several several problems, should all be a recall cause that tomany problems, such as on alldata.com and read about the 97 dodge caravan 3.3l, my lord ever problem on that sheet i have, realy getting on my nerves...
 Fuel leak from the gasoline tank, replace fuel pump level unit, gasket, o ring.
03/25/1997201/02/1997
 Fuel tank leakage while parked in garage, could smell gasoline. first time dealer replaced gas tank, second time, gas leaked onto garage floor and dealer replaced fuel pump. *ak
FUEL SYSTEM, GASOLINE - DELIVERY - HOSES, LINES/PIPING, AND FITTINGS
06/15/200482000102/17/2004
 Recall 00v268999 concerning fuel leakage. gasoline odor/fume was getting into the vehicle when idling or at a stop position. consumer contacted the dealer about this recall. dealer informed consumer that this vehicle was not covered under this recall due to vin. *ak *nm
07/01/20031
 I have a broken fuel line on my '1997 dodge caravan,3.0l engine. this is the exact same fuel line problem that dodge had a recall on in the 3.3 and 3.8l engine on all 1997 dodge caravans , recalled i think november, 2000. i went to my local dealer to have the problem fixed, but they refused to honor the recall repair because i had a 3.0 engine. the problem is the same. i think dodge should take care of the repair as well as recall these engines too. all engine sizes on this make and model for the year 1997 should be looked at. my mother-in-law was driving the vehicle at the time the fuel line erupted. the mini van could have caught fire. the fuel sprayed all over the engine.*ak
FUEL SYSTEM, GASOLINE - FUEL INJECTION SYSTEM
03/19/2009110/13/2008
 1997 dodge caravan gas on the inside of the car*cw the consumer stated after he filled the gas tank, it quickly ran out. as the consumer was going back to the gas station, the vehicle caught on fire under the hood. the consumer was able to get out of the vehicle safely. the fire department came to put the fire out. the consumer was then informed the fuel rail had burst and came loose which caused fuel to leak, which caused the fire. *jb
07/16/200530000500
 Tl*the contact owns a 1997 dodge caravan. the contact stated that the transmission and the o-rings on the fuel injectors are failing. chrysler stated that the vehicle was not included in recall # 00v268000 (fuel system, gasoline:fuel injection system). the purchase date was unknown. the current mileage is 192,000 and failure mileage was 30,000.
11/01/19971
 Foia request info re chrysler minivan recalls initiated 1/25/02, engine and fuel line malfunctions that resulted in fires . *bf information request from consumers attorney. attorney is pursuing a wrongful death claim for the consumer. consumer burned to death in a vehicle wreck in 1997. campaign id number : 03e053000. this recall only pertains to aftermarket replacement fuel filters and has no relation to any original equipment installed on chrysler town & country, plymouth voyager, and dodge caravan minivans or any other products manufactured by daimlerchrysler corporation. *tc *jb
11/01/2003100000106/01/1997
 There was a gas smell inside the cabin of the van upon starting the van or when the heat was on. there was a recall (00v268000) issued for the fuel injection system, but the vin number was outside the remedy scope. *nlm *mr
07/15/20001
 Michael schottland on behalf of the deceased owner stephanie berman. ms. bermans vehicle, while in motion, turned over and became engulfed in a fire that led to her death, there was a recall 00v268 regarding the possibility of a fire. *jg
 Got recall notice 00v268000 on fuel rails. had repaired vehicle. however, currently, vehicle stalls. vehicle was running fine before recall. not satisfied with recall. *ak
 Received recall 00v268000 concerning fuel injection leak. dealer does not have parts and does not know when parts will be in. please add vin. *ak
 Got nhtsa recall notice 00v268000/ manufacturer's recall 895. called to make an appointment, and dealer indicated there were no parts. tried to contact dealer several times, but no return call. *ak
 There was recall 00v268000 on a fuel injection system. it was confirmed with manufacturer. however, recall did not involve this vehicle. with out warning a fire broke out, resulting in total vehicle damage. *ak
03/06/2002
 Consumer received recall 00v268000 letter on fuel rail cross over. dealer told consumer that parts were not available.*ak
03/19/2002
 Consumer received a recall 00v268000 for fuel rail. dealership had no parts available. mark thomas motor; 2315 santian hwy, southeast, albany. 541 967 9105 service manager for dealership. *ak
 Consumer noticed gas leakage also received recall 00v268000 letter. please provide any further information.*ak
07/04/2001206/03/2000
 While driving at 25 mph consumer noticed white smoke coming from tail pipe. then, white smoke and flames were coming from under the hood. consumer stopped car and turned ignition off. consumer exited the car, and vehicle caught on fire. consumer feels this may related to recall for fuel leakage. *ak consumer states vehicle was in shop for transmission problems on february 16th, 2001. *slc
1
 Fuel leaking from o-rings. 3.0 engine not included in recall # 00v268000.
10/17/2000104/01/1999
 I have been seeking information regarding id # 00v26800, numerous e mails to daimler chrysler have resulted in frustration, ref#8309811 ticket# 207346,i can't get them to answer questions regarding my vehicle, they say it is out of warranty! they say there was no media notification! it was in the usa today!i asked who determines what vans will be recalled and they don't answer. the recall clearly says 1995-1999. can you please help?*ak
12/01/2000
 Could you please tell me if recall of fuel injectors has been done ?
12/09/2000109/14/1998
 Fuel injection delivery system leaks fuel from some of the sealing o-ring or from hair line cracks in thermostat fuel injection rail. *ak the o-rings had ruptured on the fuel injection rail causing the fuel to run on to the valve covers and manifolds. *yh
11/19/20005010/01/1996
 Driving along and the windshield wipers come on without notice. also numerous times having to change out the fuel injection electrical parts. all of these have been told to us that they were not covered by the warranty. we have been told that there was a recall of the master electrical system under the hood of this model of car but we have never received any information of this situation. please notify us if such a recal exists. we would be very appreciative of this information. we are affraid that it will cause the car to have an elecrical fire.*ak
03/01/2000102/01/1997
 I feel this vehicle should have a recall on some of the problems it has. they are defenitely a major factor in safety. i hope these problems are fixed in the newer modles because most people purchase mini-vans for their family or company vehicle. therefore, this particular vehicle i feel could probably fall under the lemon law. or, manufactors are just making a big profit and are not considering the safety of their drivers. i would like to see them put their family in a vehicle with the problems mine has and quarantee their safety.*ak
 Car only gets 12 miles per gallon--advertises 20 to 25 mpg.
FUEL SYSTEM, GASOLINE - FUEL INJECTION SYSTEM - FUEL RAIL
1
 The consumer received recall notice# 00v268000 subject: fuel leakage about a month ago. the vehicle was taken to the dealer who kept the vehicle over night. consumer called to find out when the vehicle would be ready. dealer stated the parts were on order. consumer picked the vehicle up, and the dealer stated they would notify by mail when the part were available. *ak the vehicle hasn't been called into the shop. *scc *jb
11/24/2002
 Consumer stated that twice while driving the vehicle's cabin filled w/gas fumes resulting in occupants becoming ill. occurred on 11/24/02 and 11/26/02. related recall 00v268000, consumer's v.i.n. is not included. ts
FUEL SYSTEM, GASOLINE - STORAGE
03/15/2003105000
 Vehicle is experiencing the same defect with fuel leakage as stated in recall 00 v 268 000; but this vehicle not included in recall due to vin. *ak
FUEL SYSTEM, GASOLINE - STORAGE - TANK ASSEMBLY
03/19/2002673221
 The vehicle clock spring failed prior to recall notice #b24. the consumer requested reimbursement. *ak *nlm
10/25/2002
 Consumer states that he notice that gas was leaking from the gas tank, causing gas fumes inside the vehicle. ts
03/19/2001108/01/1997
 This was a fuel leak on the top of fuel tank at one of the openings for the three items that connect to the tank. this was diagnosed in march, 1999. however, we had noticed a gas smell prior to this (1998-1999 most likely) and reported it, but nothing was found. we live on a steep hill and from aug, 1997-dec, 2000, we primarily parked the van in the garage where it was level. in dec, 2000, we started parking it on the hill and started noticing a gas smell and a gas drip from the tank when the car was parked up hill. most likely the leak has been from day one and when we had a full tank and drove up the hill, some of it would leak out. the servicing dealer (hayes chrysler, lawrenceville, ga) identified the problem in march, 2001 and estimated a ~$700 repair to replace the tank, as the gaskets were most likely the problem, but it was more reliable to replace the whole tank. i believe, this was an improper and high quote and stated such and then i requested a repair under safety considerations and asked them to contact the manufacturer's rep. they did and chrysler provided the tank and i paid the labor ($198) -- i probably should not have paid the labor. i know they have had some recalls related to simlar issues and rollovers. i do not understand the signature requirement -- i assume you relay the vehicle information, but not my personal information, correct? *ak
03/20/20010
 Consumer was at the gasoline station when he filled up gasoline tank. gasoline was leaking from bottom of tank. this has happened more than one occasion. also, there has been gasoline smells coming inside of vehicle. dealership is aware of problem.*ak
1
 Engine had leaking seals which caused exhaust manifold to leak. fumes would come from blower (defroster) when it was turned on. there was an electrical short in engine. also, windshield wipers were erratic & would come on or off by themselves, and having a lot of problems with starter. *ak gasoline leaks from the tank due to the seal failure. inside door panel on drivers side is broken. *yh
03/01/2000102/01/1997
 I feel this vehicle should have a recall on some of the problems it has. they are defenitely a major factor in safety. i hope these problems are fixed in the newer modles because most people purchase mini-vans for their family or company vehicle. therefore, this particular vehicle i feel could probably fall under the lemon law. or, manufactors are just making a big profit and are not considering the safety of their drivers. i would like to see them put their family in a vehicle with the problems mine has and quarantee their safety.*ak
03/13/2000106/01/1997
 Fuel tank leaking gasoline near left rear tire. *ak
08/26/1999
 While traveling down the highway at 55 mph driver was trying to swerve due to a piece of metal on the road. in doing so, the metal was run over with the tire and struck the fuel tank, puncturing a whole and causing a leak. the dealer has been contacted. *ak
08/02/1997
 Consumer can smell fumes getting into the vehicle when the gas tank is full. vehicle has been into the shop for service, and they can't determine the problem. *ak
02/12/1998506/01/1997
 I have a 1997 dodge caravan that i purchased new in june of 1997. i have had my van to the dealership (roberts dodge) in meriden approx. 6 times for a noise coming from the rear of the vehicle. so far they have added extra padding to quiet the noise, replaced the gas tank, and replaced the rear shocks. to me this sounds like they admit to have known about a problem. i brought a mechanic for a ride on 11/12/98 to show him the noise is still there, he admitted to hereing the noise and they contacted chrysler. the service man (bob) called me back after he heard from chrysler and told me that they have done all they can do for me but i still have the problem. i also found this bulletin: service bulletin number: 14-09-96 bulletin sequence number: 158 date of bulletin: 9609 nhtsa item number: sb049112 make: dodge truck model: caravan year: 1997 component: structure:frame:members and body summary: 'thud/thump' sound when accelerating from a stop &/or when stopping quickly.
 Noise caused by fluid motion in the fuel tank , thud/thump sound when accelerating from a stop and/or when stopping.
07/22/1997407/09/1997
 Vehicle leaks fuel while driving. owner notes problem has been corrected 4 different times, but problem returns. cause unknown. *ak consumer states that problem began at 55 miles when the service engine soon light illuminated, dealer stated vehicle was fixed, however engine light illuminated 30 miles later, dealer replace the fuel tank, problem occurred again and dealer replaced the o-ring and holding nut, problem still exists. left side door glass was bowed. unusual noise occurs when vehicle shifts from park to reverse, neutral to reverse, and neutral to drive, dealer stated this was normal. oil pan bent, dealer replaced. *slc
102/01/1997
 Grommett split during van conversion, causing fuel leak.
04/21/1997312/03/1996
 Gas moves violently in the gas tank upon initial acceleration. *ak
03/25/1997201/02/1997
 Fuel tank leakage while parked in garage, could smell gasoline. first time dealer replaced gas tank, second time, gas leaked onto garage floor and dealer replaced fuel pump. *ak
FUEL SYSTEM, OTHER - STORAGE - FUEL GAUGE SYSTEM
01/05/20014000008/10/1997
 Fuel tank, been a problem since we bought it, every time we go to bring the vechicle in for them, then could not find an answer after about the 4th time we brought it in, we said this is to much and we brought it in more then 3 times for the same problem, and we should get repaired free, i belive by lemon law?, well nutthing yet 3 years and running, with several several problems, should all be a recall cause that tomany problems, such as on alldata.com and read about the 97 dodge caravan 3.3l, my lord ever problem on that sheet i have, realy getting on my nerves...
07/31/1997
 Fuel sending unit is linking fluid.*ak
FUEL SYSTEM, OTHER - STORAGE - TANK ASSEMBLY - FILLING/CHARGING
02/05/2001108/01/2000
 While using air conditioner it stopped without a warning of any electrical problem. *ak a/c was replaced on warranty. the struts were leaking. the fuel sensor system failed prematurely and was replaced. *yh