Chevrolet Cruze - Service brakes - car safety information, failing parts, recalls, bulletins, complaints

Chevrolet Cruze 2011

Technical Service Bulletins
Consumer Complaints

Bulletins

Bulletin	Bulletin date	Replacement Bulletin	Item no.	Summary	Added
SERVICE BRAKES, AIR
SB-10317	10/01/2010		10037216	Gm: on some 2011 chevy cruz vehicles there is a procedure for replacing the brake apply sensor which may not work properly. *rm	05/11/2011
SB-10317	10/01/2010		10037216	Ready	05/11/2011
SERVICE BRAKES, AIR - ANTILOCK
SB-12063	04/01/2012		10044221	Chevrolet: on certain model year cruze and orlando vehicles, service procedure been provided regarding electronic brake control module (ebcm) concerning uneven pedal feel at high speed abs braking. *pe	05/23/2012
PI-0321	12/01/2010		10037892	Gm: there are problems with shifting. there is a calibration problem with the transmission control module. *rm	06/07/2011
PI-0321	02/01/2011	PI-0321A	10037892	Gm: there are problems with shifting. there is a calibration problem with the transmission control module. rm updated on 6/15/2011. kb	06/07/2011
PI-0321	12/01/2010		10037892	Ready	06/07/2011
SERVICE BRAKES, AIR - ANTILOCK - ABS WARNING LIGHT
PIC-5455	05/01/2011		10038750	Gm: 2011 cruze. there may be an intermittent no start. the traction, malfunction, abs or stability light may be on. there are multiple possible codes stored. *rm	06/27/2011
PIC-5455	05/01/2011		10038750	Ready	06/27/2011
PI-0276	10/01/2010		10037132	Ready	05/09/2011
PI-0276	10/01/2010		10037132	Gm: abs light may be on. there may also be an incorrect installation a wheel speed sensor. *rm	05/09/2011
SERVICE BRAKES, AIR - ANTILOCK - CONTROL UNIT/MODULE
SB-12063	04/01/2012		10044221	Chevrolet: on certain model year cruze and orlando vehicles, service procedure been provided regarding electronic brake control module (ebcm) concerning uneven pedal feel at high speed abs braking. *pe	05/23/2012
SERVICE BRAKES, AIR - ANTILOCK - WHEEL SPEED SENSOR
PI-0276	10/01/2010		10037132	Gm: abs light may be on. there may also be an incorrect installation a wheel speed sensor. *rm	05/09/2011
PI-0276	10/01/2010		10037132	Ready	05/09/2011
SERVICE BRAKES, ELECTRIC
SB-12063	04/01/2012		10044221	Chevrolet: on certain model year cruze and orlando vehicles, service procedure been provided regarding electronic brake control module (ebcm) concerning uneven pedal feel at high speed abs braking. *pe	05/23/2012
SERVICE BRAKES, HYDRAULIC
SB-10317	10/01/2010		10037216	Gm: on some 2011 chevy cruz vehicles there is a procedure for replacing the brake apply sensor which may not work properly. *rm	05/11/2011
SB-10317	10/01/2010		10037216	Ready	05/11/2011
SERVICE BRAKES, HYDRAULIC - ANTILOCK - ABS WARNING LIGHT
PI0276A	01/01/2011		10037685	Ready	06/03/2011
PI0276A	01/01/2011		10037685	Gm: the abs light may be on and caused by an incorrect installation of the wheel speed sensor. *rm	06/03/2011
PI-0276	10/01/2010		10037132	Ready	05/09/2011
PI-0276	10/01/2010		10037132	Gm: abs light may be on. there may also be an incorrect installation a wheel speed sensor. *rm	05/09/2011
SERVICE BRAKES, HYDRAULIC - ANTILOCK - CONTROL UNIT/MODULE
PI-0456	04/01/2011		10038725	Ready	06/27/2011
PI-0456	04/01/2011		10038725	Gm: 2011 cruze. there is an optional calibration for the stabilitrak system. some may want a more agressive stabilitrak performance during lane changes. *rm	06/27/2011
SERVICE BRAKES, HYDRAULIC - ANTILOCK - WHEEL SPEED SENSOR
PIC-5428	05/01/2011	PIC-5428B	10038468	Gm: the brake, traction, or stability lights are on because of debris stuck on the wheel speed sensor. updated on 06/15/2011. kb updated on 06/20/2011. rm updated 6/27/11. *pe	06/15/2011
PIC-5428	03/01/2011	PIC-5428A	10038468	Gm: the brake, traction, or stability lights are on because of debris stuck on the wheel speed sensor. updated on 06/15/2011. kb updated on 06/20/2011. rm	06/15/2011
PIC-5428	03/01/2011	PIC-5428A	10038468	Ready updated on 06/15/2011. *kb	06/15/2011
PI-0276	10/01/2010		10037132	Gm: abs light may be on. there may also be an incorrect installation a wheel speed sensor. *rm	05/09/2011
PI-0276	10/01/2010		10037132	Ready	05/09/2011
SERVICE BRAKES, HYDRAULIC - PEDALS AND LINKAGES
PI-0797	09/01/2012		10045885	Chevrolet: while engine is running and vehicle has stopped or idling, brake pedal is hard to depress. a faulty brake booster vacuum switch or electronic vacuum pump (evp) vent is causing a restriction. model 2011-12 cruze. *pe	09/19/2012
SB-12063	04/01/2012		10044221	Chevrolet: on certain model year cruze and orlando vehicles, service procedure been provided regarding electronic brake control module (ebcm) concerning uneven pedal feel at high speed abs braking. *pe	05/23/2012
PIC-5498	06/01/2011		10039512	Ready	08/01/2011
PI0329	01/01/2011		10037686	Ready	06/03/2011
PI0329	01/01/2011		10037686	Gm: malfunction light is on with a trouble code stored. this is likely caused by the brake pushrods. *rm	06/03/2011

Consumer Complaints

Fail date	miles	occurences
SERVICE BRAKES
12/03/2012	36000	1
	I was in stop and go morning rush hour traffic going aprox. 10 mph. i pressed the brake to stop slightly more than one car lengh away from the car in front of me. the brakes felt soft and i had to press the brake pedel all the way to the floor to get it to respond. the brakes did not catch all the way, they only slowed the car slightly (to aprox. 5mph) and i rear-ended the car in front of me. i had the brakes, fluid, and electrical/computer components checked, and they could not find anything wrong with the car. *tr
12/03/2012	36000
	I was in stop and go morning rush hour traffic going aprox. 10 mph. i pressed the brake to stop slightly more than one car lengh away from the car in front of me. the brakes felt soft and i had to press the brake pedel all the way to the floor to get it to respond. the brakes did not catch all the way, they only slowed the car slightly (to aprox. 5mph) and i rear-ended the car in front of me. i had the brakes, fluid, and electrical/computer components checked, and they could not find anything wrong with the car.
08/03/2012	28500	1
	This has happened on several occasions. first of all just to make you aware, this has only happened on a cold start for the vehicle. i am at an incline, it may even be a slight incline, i go to put my car in reverse, and i lose my breaks. this specific incident that i am reporting almost caused an accident. i was leaving a mall parking lot, and i went to stop at a light, and my car would not stop no matter how hard i pushed on the breaks. almost causing me to hit the car in front of me. upon that happening i made a call to the dealership in which i purchased the vehicle, and took the car in the same day. they kept my car for seven days, and told me there was nothing wrong with it. *tr
08/03/2012	28500
	This has happened on several occasions. first of all just to make you aware, this has only happened on a cold start for the vehichle. i am at an incline, it may even be a slight incline, i go to put my car in reverse, and i lose my breaks. this specific incident that i am reporting almost caused an accident. i was leaving a mall parking lot, and i went to stop at a light, and my car would not stop no matter how hard i pushed on the breaks. almost causing me to hit the car in front of me. upon that happening i made a call to the dealership in which i purchased the vehichle, and took the car in the same day. they kept my car for seven days, and told me there was nothing wrong with it.
07/19/2012	28445	1
	While driving 2011 chevrolet cruze the service lights for abs and stabilitrak begin intermittently illuminating at the same time, remaining on for random periods of time. *tr
07/19/2012	28445
	While driving 2011 chevrolet cruze the service lights for abs and stabilitrak begin intermittently illuminating at the same time, remaining on for random periods of time.
SERVICE BRAKES, HYDRAULIC
01/01/2013	16000	4
	There is knocking noise in the rear of the vehicle. a letter from chevy states that they know there is a problem but they don't know how to fix it. #pic5726 the car has been in the shop 4 times for this starting at about 16,000 miles. i have only had the car for 1.5 months. taking the car back to shop on 1/17/2013 for the heater and a grinding noise when pushing the gas pedal down.
03/24/2012	24835
	Tl- the contact owns a 2011 chevrolet cruze. while driving approximately 10 mph, the contact depressed the brake pedal but the vehicle would not respond and the brake pedal fell to the floorboard abnormally. the contact used the emergency brake in order to stop the vehicle. the vehicle was taken to the dealer for diagnostics where the technician advised that the booster kit, retainer, cylinder kit and the valve kit would have to be replaced. the vehicle was repaired however, the failure recurred. the vehicle was taken back to the dealer for diagnostic testing where the technicians were unable to diagnose the failure. the vehicle was not further repaired. the approximate failure mileage was 24,835. kmj
03/24/2012	24835
	Tl- the contact owns a 2011 chevrolet cruze. while driving at approximately 10 mph the contact depressed the brake pedal but the brakes would not respond and the brake pedal fell to the floor board. the contact used the emergency brake in order to stop the vehicle. the vehicle was taken to the dealer for diagnostic. the technician stated the booster kit, retainer, cylinder kit and a valve kit would have to be replaced. after the repairs the contact experienced the failure a second time. the vehicle was taken back to the dealer for diagnostic. the technicians were unable to diagnose the failure. the vehicle was not repaired. the approximate failure mileage was 24,835. ds
10/29/2011
	Vehicle was in the park position, when the key was turned in the off position the car started to roll backward down a hill dragging my child with it.
12/15/2010	1500
	I vhave an lt cruze model 2011. the brake pedal feels soft (as if the break fluid has some air in it) causing the car not to respond normaly to breaks and it very evident is the slower speeds. the problem started after about 2000 km from use. i have a friend (who owns another cruze) and was driving my car and commented that the breaks feels weared! i complained during both the 5000 and 10000 km service but nothing was found wrong as they claimed. now i have to concentrate very much during traffic speeds to not make an accident!!! this is a constant attitude of my car and i do not know what to do? p.s: there was another problem of a very strange and loud noise during breaking while moving backward, but this was repaired by changing the calipers of rear breaks.
03/01/2011	150000
	Tl*the contact owns a 2011 chevrolet cruze. the contact stated the transmission was reprogrammed, but the failure was not corrected when the vehicle lost power while accelerating at any speed. the brake pedal extended to the floor when the brakes were applied. the vehicle moved backwards while the brake was depressed causing the contact to crash into a vehicle. the vehicle was taken back to the dealer who did not replace any parts and advised the contact how the vehicle was designed. the failure mileage was 150,000 and the current mileage was 752,000.
03/01/2011	150000
	Tl-the contact owns a 2011 chevrolet cruze. the contact stated the transmission was reprogrammed, but the failure was not corrected vehicle loses power while accelerating at any speed. the brake pedal goes to the floor while attempting to brake. the vehicle moved backwards while the brake was depressed causing the contact to crash a vehicle. the vehicle was taken back to the dealer did not replace any parts and advised that is how the vehicle was designed. the failure mileage was 150,000 and the current mileage 752,000. li
03/31/2011	50
	Tl*the contact owns a 2011 chevrolet cruze. while driving approximately 3 mph the contact applied pressure to the brake pedal. the pedal dropped below the accelerator pedal and extremely close to the floor board. the vehicle also jerked forward. the vehicle was taken to the dealer where they were unable to diagnose or duplicate the failure. the failure recurred intermittently on four different occasions. the contact taped a block of wood under the brake pedal to prevent it from falling below the accelerator pedal. the manufacturer was made aware of the failure. the vehicle was not repaired. the approximate failure mileage was 50.
03/31/2011	50
	Tl- the contact owns a 2011 chevrolet cruze. while driving approximately 3 mph the contact applied pressure to the brake pedal. the pedal dropped below the accelerator pedal and extremely close to the floor board. the vehicle also jerked forward. the vehicle was taken to the dealer where they were unable to diagnose or duplicate the failure. the failure occurred intermittently four different times. the contact taped a block of wood under the brake pedal in order for it not to fall below the accelerator pedal. the manufacturer was contacted and were made aware of the failure. the vehicle was not repaired. the approximate failure mileage was 50. ds
03/05/2011	3000
	Tl*the contact owns a 2011 chevrolet cruze. while the contact was driving approximately 15 mph the brake pedal became spongy upon application, followed by an extensive delayed response. the failure occurred several times. the vehicle was taken to an authorized dealer for inspection; however, they stated that the brakes functioned normally as designed by the manufacturer. the failure mileage was approximately 3,000.
03/05/2011	3000
	Tl-the contact owns a 2011 chevrolet cruze. while the contact was driving approximately 15 mph the brake pedal became spongy upon application, followed by an extensive delayed response. the failure occurred several different times. the vehicle was taken to an authorized dealer for inspection and they informed that the brakes functioned normally as designed by the manufacturer. the failure mileage was approximately 3,000. js
03/31/2011	45
	We purchased and took possession of a new 2011, chevy cruze on wed., march 30th. first new car in 11 years and we were thrilled. thrus., march 31th, my husband almost rammed thru the store front of a shop.....stopping inches before the main entrance......fri., april 1st, we went thru a stop sign into the middle of an intersection and on april 2nd i had a carful of women coming home from a luncheon. luckily, i pulled off the road to adjust the temperature because it was too warm. i was only doing about 20 mph and stepped on they brake to find i was also steppig on the gas pedal, just my husband had done the other 2 times. i was lucky i was able to shove it park. trust me, we r taking the car back to the dealer monday, april 4th and do not know what the response will be. in the mean time, we r afraid to drive the car. have there been any other complaints on this type of vehicle. i would feel awful if anyone gets hurt r injuried because i have not brought to everyone's attention??????