| The Journal of Services Marketing 2000 |
| Title | Subject | Authors |
|---|
| Advances in the internal marketing concept: definition, synthesis and extension.(management theory) | Business | |
| After-service response in service quality assessment: a real-time updating model approach. | Business | Sudharshan, D., Hamer, Lawrence O., Shaw-Ching Liu, Ben |
| After-service response in service quality assessment: real time updating model approach.(Statistical Data Included)(Technical) | Business | Liu, Ben Sahw-Ching, Sudharshan, D., Hamer, Lawrence O. |
| An exploratory investigation of customer penalties: assessment of efficacy, consequences, and fairness perceptions.(company marketing procedures)(Industry Overview)(Statistical Data Included) | Business | |
| An investigation of marketing problems accross service typologies.(service industry) | Business | |
| A preliminary evaluation of professional accounting services: direct marketing on the Internet.(advertising effectiveness)(Industry Overview) | Business | |
| Barriers to relationship marketing in consumer retailing.(Statistical Data Included)(Technical) | Business | Pressey, Andrew D., Mathews, Brian P. |
| Consumer education programs for mature consumers.(Statistical Data Included)(Technical) | Business | Oumlil, A. Ben, Williams, Alvin J., Oumlil, L. |
| Consumer intentions to use a service category.(Statistical Data Included)(Technical) | Business | Dorsch, Michael J., Grove, Stephen J., Darden, William R. |
| Consumer intentions to use a services category. | Business | Dorsch, Michael J., Grove, Stephen J., Darden, William R. |
| Editorial.(Editorial) | Business | Martin, Charles L. |
| Editorial.(Service Marketing is Different)(Technical) | Business | Martin, Charles L. |
| Equity and repurchase intention following service failure.(business management)(Industry Overview)(Statistical Data Included) | Business | |
| How does marketing effectiveness mediate the effect of organizational culture on business performance? The case of service firms. | Business | Sin, Leo Y.M., Tse, Alan C.B. |
| How e-commerce is transforming and internationalizing service industries.(Industry Overview) | Business | |
| International marketing and supply chain management. | Business | Lings, Ian N. |
| International service variants: airline passenger expectations and perceptions of service quality.(Statistical Data Included)(Technical) | Business | Sultan, Fareena, Simpson, Merlin C., Jr. |
| Internet Currency.(Freei.net)(Technical) | Business | Pitta, Dennis A. |
| Marketing services to ethnic consumers in culturally diverse markets: issues and implications. | Business | |
| Patient perceptions of service quality: combining the dimensions. | Business | Carman, James M. |
| Patient satisfaction: a matter of choice.(health care industry)(Industry Overview) | Business | |
| Perceptions of banking services in the wake of bank mergers: an empirical study. | Business | Urban, David J., Pratt, Michael D. |
| Perceptions of banking services in the wake of bank mergers: an empirical study.(Statistical Data Included)(Technical) | Business | Urban, David J., Pratt, Michael D. |
| Service intangibility and its impact on consumer expectations of service quality. | Business | Bebko, Charlene Pleger |
| Service quality perspectives and satisfaction in private banking.(Statistical Data Included)(Technical) | Business | Lassar, Walfried M., Manolis, Chris, Winsor, Robert D. |
| Should a firm with a reputation for outstanding service quality offer a service guarantee?(study results)(Industry Overview)(Statistical Data Included) | Business | |
| The determinants of perceived service quality and its relationship with satisfaction.(Statistical Data Included)(Technical) | Business | Lee, Haksik, Lee, Yongki, Yoo, Dongkeun |
| The impact and effectiveness of advertisements in a sports arena. | Business | Turley, L.W., Shannon, J. Richard |
| The impact of retail sales force responsiveness on consumers' perceptions of value. | Business | Naylor, Gillian, Frank, Kimberly E. |
| The influence of the musicscape within service environments.(management theory)(Industry Overview) | Business | |
| The use of quality expectations to segment a service market. | Business | Diaz-Martin, Ana M., Vazquez, Rodolfo, Ruiz, Agustin V., Inglesias, Victor |
| The use of quality expectations to segment a service market.(Statistical Data Included)(Technical) | Business | Diaz-Martin, Ana M., Iglesias, Victor, Vazquez, Rodolfo, Ruiz, Agustin V. |
| Transaction-specific satisfaction and overall satisfaction: an empirical analysis. | Business | Jones, Michael A., Suh, Jaebon |
| Transaction-specific satisfaction and overall satisfaction: an empirical analysis.(Statistical Data Included)(Technical) | Business | Jones, Michael A., Suh, Jaebeom |
| Were banks marketing themselves well from a segmentation perspective before the emergence of scientific inquiry on services marketing? | Business | Germain, Richard |
| What is a professional service? A conceptual review and bi-national investigation. | Business | Thakor, Mrugank V., Kumar, Anand |
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