The Journal of Services Marketing 2000 - Abstracts

The Journal of Services Marketing 2000
TitleSubjectAuthors
Advances in the internal marketing concept: definition, synthesis and extension.(management theory)Business 
After-service response in service quality assessment: a real-time updating model approach.BusinessSudharshan, D., Hamer, Lawrence O., Shaw-Ching Liu, Ben
After-service response in service quality assessment: real time updating model approach.(Statistical Data Included)(Technical)BusinessLiu, Ben Sahw-Ching, Sudharshan, D., Hamer, Lawrence O.
An exploratory investigation of customer penalties: assessment of efficacy, consequences, and fairness perceptions.(company marketing procedures)(Industry Overview)(Statistical Data Included)Business 
An investigation of marketing problems accross service typologies.(service industry)Business 
A preliminary evaluation of professional accounting services: direct marketing on the Internet.(advertising effectiveness)(Industry Overview)Business 
Barriers to relationship marketing in consumer retailing.(Statistical Data Included)(Technical)BusinessPressey, Andrew D., Mathews, Brian P.
Consumer education programs for mature consumers.(Statistical Data Included)(Technical)BusinessOumlil, A. Ben, Williams, Alvin J., Oumlil, L.
Consumer intentions to use a service category.(Statistical Data Included)(Technical)BusinessDorsch, Michael J., Grove, Stephen J., Darden, William R.
Consumer intentions to use a services category.BusinessDorsch, Michael J., Grove, Stephen J., Darden, William R.
Editorial.(Editorial)BusinessMartin, Charles L.
Editorial.(Service Marketing is Different)(Technical)BusinessMartin, Charles L.
Equity and repurchase intention following service failure.(business management)(Industry Overview)(Statistical Data Included)Business 
How does marketing effectiveness mediate the effect of organizational culture on business performance? The case of service firms.BusinessSin, Leo Y.M., Tse, Alan C.B.
How e-commerce is transforming and internationalizing service industries.(Industry Overview)Business 
International marketing and supply chain management.BusinessLings, Ian N.
International service variants: airline passenger expectations and perceptions of service quality.(Statistical Data Included)(Technical)BusinessSultan, Fareena, Simpson, Merlin C., Jr.
Internet Currency.(Freei.net)(Technical)BusinessPitta, Dennis A.
Marketing services to ethnic consumers in culturally diverse markets: issues and implications.Business 
Patient perceptions of service quality: combining the dimensions.BusinessCarman, James M.
Patient satisfaction: a matter of choice.(health care industry)(Industry Overview)Business 
Perceptions of banking services in the wake of bank mergers: an empirical study.BusinessUrban, David J., Pratt, Michael D.
Perceptions of banking services in the wake of bank mergers: an empirical study.(Statistical Data Included)(Technical)BusinessUrban, David J., Pratt, Michael D.
Service intangibility and its impact on consumer expectations of service quality.BusinessBebko, Charlene Pleger
Service quality perspectives and satisfaction in private banking.(Statistical Data Included)(Technical)BusinessLassar, Walfried M., Manolis, Chris, Winsor, Robert D.
Should a firm with a reputation for outstanding service quality offer a service guarantee?(study results)(Industry Overview)(Statistical Data Included)Business 
The determinants of perceived service quality and its relationship with satisfaction.(Statistical Data Included)(Technical)BusinessLee, Haksik, Lee, Yongki, Yoo, Dongkeun
The impact and effectiveness of advertisements in a sports arena.BusinessTurley, L.W., Shannon, J. Richard
The impact of retail sales force responsiveness on consumers' perceptions of value.BusinessNaylor, Gillian, Frank, Kimberly E.
The influence of the musicscape within service environments.(management theory)(Industry Overview)Business 
The use of quality expectations to segment a service market.BusinessDiaz-Martin, Ana M., Vazquez, Rodolfo, Ruiz, Agustin V., Inglesias, Victor
The use of quality expectations to segment a service market.(Statistical Data Included)(Technical)BusinessDiaz-Martin, Ana M., Iglesias, Victor, Vazquez, Rodolfo, Ruiz, Agustin V.
Transaction-specific satisfaction and overall satisfaction: an empirical analysis.BusinessJones, Michael A., Suh, Jaebon
Transaction-specific satisfaction and overall satisfaction: an empirical analysis.(Statistical Data Included)(Technical)BusinessJones, Michael A., Suh, Jaebeom
Were banks marketing themselves well from a segmentation perspective before the emergence of scientific inquiry on services marketing?BusinessGermain, Richard
What is a professional service? A conceptual review and bi-national investigation.BusinessThakor, Mrugank V., Kumar, Anand
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