Abstracts: Astea adds remote capabilities to Heat. Measuring customer feedback gets easier. ServiceWare helps knowledge authoring
Abstracts: Novell revamps on-line Support Connection. Microsoft forges ahead for on-line support. Cognos bolsters support services
Abstracts: The Limited expands its relationship with NCR. Textron adds to vendor mix. Buffets Inc. savors specialist for printer maintenance needs
Abstracts: Parts industry hangs its hopes online. Elo TouchSystems puts technical tips on Web display. Citizen gets aggressive with quarantee program
Abstracts: Anderson Soft-Teach's SmarTrainer Multimedia for Word. Training product review: MaxIT Corp.'s Microsoft Word 8 CBT
Abstracts: Tools help IS beat budget blues. Vendors approve to train on Office 97. Lotus gets certified
Abstracts: Quintus Corp. announces ImpaQ. Quintus beefs up infrastructure, enhances help-desk product. HP, Microsoft focus on simplifying enterprise computing
Abstracts: Bethlehem Steel outsources training. Training hints at consolidation. Options abound for certification training
Abstracts: Anderson Soft-Teach is acquired by ITC. Users demystify Notes support. Tool tracks messaging usage
Abstracts: CrossRoads to offer app glue. Hospitals face new support hurdles. Average help-desk salaries remain flat
Abstracts: Microsoft looks to fill IT skills gap. Intuit support deals with a taxing time. Microsoft forges ahead for on-line support
Abstracts: Skills evaluation tools provide new insights. All burners on at PTS Learning Systems. Global Knowledge Network expands offering
Abstracts: Utility's re-engineering project gets support out of the dark. Hospitals face new support hurdles
Abstracts: HP maps out specifics for NT services. Unified Systems Solutions' new services suite targets fast tool implementations
Abstracts: Service management software is in demand. Hardware leasing may be trend of the future. Internet infrastructure adds to IT challenge
Abstracts: Aegon puts service levels in place. HP announces intent to buy Prolin. Baan acquires Aurum
Abstracts: Tool kit aimed at help-desk managers. Knowledge tools upgraded. Measuring customer feedback gets easier
Abstracts: CS&T intros new suite of support offerings. Spotlight remains on end-user certifications. Push continues for Internet certifications
Abstracts: Microsoft looks to fill IT skills gap. Certification targets smaller firms. Kaiser Permanente begins new, strategic approach to IT training
Abstracts: Prosoft pilots instructor-led, on-line training class. Training goes cruising at Carnival. Spotlight remains on end-user certifications
Abstracts: HP maps out specifics for NT services. Support Services Institute launched globally. On-line support delivery matures
Abstracts: New certification targets support sites. Wave enhances Internet delivery services. Unified Systems Solutions' new services suite targets fast tool implementations
Abstracts: Alert systems tie help desks to technicians. Disaster recovery planning tools offer more services. Diagnostic tools targeting varied audiences
Abstracts: Firm sorts out systems management. CFI converts to thin clients. Mirage Resorts: how may we server you?
Abstracts: Courier company takes on repairs. UPS expansion gives Louisville flair for repair. DecisionOne on road to recovery?
Abstracts: CompUSA's Word 97 Introduction. Oracle Education's Oracle Learning Architecture (OLA). Training product review: MaxIT Corp.'s Microsoft Word 8 CBT
Abstracts: Prolin's IT Service Manager 5.1.2. Repository Solutions Inc. CustomerFirst. Help Desk Technology Corp.'s HELPSTAR
Abstracts: AIDS epidemic in San Francisco among men who report sex with men: successes and challenges of HIV prevention. Projected incidence of AIDS in San Francisco: the peak and decline of the epidemic
Abstracts: Chapter 4. Alternative futures. Chapter 6. Summary and conclusion. Chapter 2. Missile proliferation: threat and U.S. response
Abstracts: Blue Cross, Blue Shield enhances its asset-management program. Opinions vary on knowledge bases
Abstracts: Oracle releases OLA 2.0 on-line service. McAfee introduces Saber LAN workstation 6.02. Tool tracks messaging usage
Abstracts: CompUSA tuning up systems to facilitate corporate support push. IT talent search is becoming even more of a challenge
Abstracts: A&E network sets IT goals for '98. Curtis 1000 outsources. HP, Microsoft focus on simplifying enterprise computing
Abstracts: Air Force service provider sets vision. New year brings new help desk for Atlanta newspaper. Knowledge tools upgraded
Abstracts: Help Desk 2000 seeks to elevate profession. Kemper completes help-desk reengineering project. Combo sends training snippets from help desk
Abstracts: Users face flood of online training tools. Support managers can leap to short list of software vendors. Users demystify Notes support
Abstracts: Big names heading into services software. Microsoft holds onto Entex as service provider. Service management software is in demand
Abstracts: Maury Regional Hospital adds a help desk to IT mix. Grant Thornton launches IT center. Scheduling software
Abstracts: 3M Health Information Systems reduces training. Maytag's training takes business view. Training hints at consolidation
Abstracts: Support and sales integration is improving. Access Line is the outsourcing middleman. On-line support delivery matures
Abstracts: Going undercover. Compaq support poised. HP announces intent to buy Prolin
Abstracts: Options abound for certification training. John Hancock takes desktop certification to its business units. Oracle adds IT certification
Abstracts: All burners on at PTS Learning Systems. Sun helps IS install, maintain mission-critical systems. Southwestern Bell invests in performance
Abstracts: Novell revamps on-line Support Connection. Bendata releases Support Management Signature Series. Delta Staffing Services relies on new IT testing
Abstracts: Firm offers certification consulting to vendors. Net Associates ships new suite. Access Line is the outsourcing middleman
Abstracts: Wall St eyes support. Entex spotlights the services side. Synet shifts services
Abstracts: IBM shrink-wraps new support offering. CPU breaks out the branding iron. AST enhances warranty perks
Abstracts: Professional services tipping the scales. CA stays hot on services trail. Computervision looks at new investor for its hardware services unit
Abstracts: International seed company blends a mix of training resources for SAP implementation. John Hancock takes desktop certification to its business units
Abstracts: Nynex's electronic education cuts lost job time. Seminar offers early look at NT 5.0. Tools help IS beat budget blues
Abstracts: Network support professionals scarce. Vendors aim new offerings at ERP. NCR heads for CRM marketplace
Abstracts: Thin Client vs Cheap PC. IT support manages awaiting the promise of ZAW. Help-desk certification programs developing
Abstracts: Intel, Platinum form strategic partnership. Reebok creates game plan for SAP. Vendors approve to train on Office 97
Abstracts: Alert systems tie help desks to technicians. Dow Corning sets its own path for systems management success. Nantucket Comm. Bank hits the 'Net
Abstracts: Sonoco shifts its outsourcing scale. Dell adds two new providers to program. Hitachi recruiting partners to service laptops
Abstracts: Super deli soups and serve-alongs. Old-country neighborhood markets. Midwest sandwich traditions
Abstracts: Grading the area high schools. Tales of finding love. Most likely to..
Abstracts: Fused mosaic brooch/pendant. Sand casting a fossil pendant. Wire wrapped fossil pendant
Abstracts: Pillow-form pendant. Clay & glass pendant: intermediate polymer clay project. Sand casting a fossil pendant
Abstracts: California deregulation: at the stroke of midnight. Competition: what's good for the goose is good for the gander
Abstracts: Backing for anti-cloning bill reopens embryo debate. Unesco text will target gene techniques. Cloned mice fail to rekindle ethics debate
Abstracts: Germany aims for competitive equality. Germany says it will come on board Earth observation mission. New DFG head vows to back Germany's young scientists - and genetics research
Abstracts: The complete genome sequence of the gastric pathogen Helicobacter pylori. Introns in sequence tags
Abstracts: Perceptions of strategic priorities, consensus and firm performance. Tacit knowledge: some suggestions for operationalization
Abstracts: An integrated dynamic performance measurement system for improving manufacturing competitiveness. An example of the application of production system design tools for the implementation of business process reengineering
Abstracts: Process reengineering: a review of enablers. Agile manufacturing: a framework for research and development. The role of information technology in business process reengineering
Abstracts: Empirically testing ES success factors in business process reengineering. Reengineering the production planning process in the food industry
Abstracts: The effects of task and information asymmetry on business process redesign. Formal business process engineering based on graph grammars
Abstracts: Empirically testing ES success factors in business process reengineering. part 2 Empirically testing the antecedents of BPR success
Abstracts: An exploration of branding in industrial markets. Intercultural interaction strategies and relationship selling in industrial markets
Abstracts: Productivity reconsidered: critical assessment of investments. Planning of multi-site production - an object-oriented model
Abstracts: The Likert scale revisited: an alternate version. The influence of positive and negative wording and issue involvement on responses to Likert scales in marketing research
Abstracts: Determining voting power under section 1504(a)(2). Calculation of consolidated taxable income: the treatment of specified liability losses
Abstracts: Size and relatedness of units sold: an agency theory and resource-based perspective. Assessment and redirection of longitudinal analysis: demonstration with a study of the diversification and divestiture relationship
Abstracts: Counter-trends and potential trend conversions in the early twenty-first century. A general hypothesis of aggregated expectations
Abstracts: Is there a hidden technical potential? Enrolment in higher education in the Netherlands. An empirical analysis of university choice and earnings
Abstracts: Crime does pay ... if you own the prison. But what about justice? The potency patch
Abstracts: Reality hunger: the search for reality has deep social roots. Sonic Tonic
Abstracts: Clean cats pay dividends. Controlling emissions. IMO targets marine exhaust emissions
Abstracts: Portland, Oregon. Portland, ME. Burlington, VT
Abstracts: Hip hot spots. Age of the mega-alternatives. All over the map
Abstracts: JK Aerotech Pocket Plane P-51 and Foamie T-52 Trainer. American Eagle F8F Bearcat. Aerotech Intl. F8F Bearcat
Abstracts: Preemption of local zoning ordinances under federal hazardous waste laws. Recent challenges to the constititionality of CERCLA under the commerce clause
Abstracts: Air, light, and other ancient doctrines springing into courts. The Internal Revenue Service doesn't like inter vivos transfers of remainder interests: yanking remainders back into the life tenants's gross estate
Abstracts: Liability to a third party for a faulty environmental assessment of real property. Preemption of local zoning ordinances under federal hazardous waste laws
Abstracts: Landlords, criminals, and liability. Real property could use some updating. The option to violate the rule against perpetuities and other thought on civil disobedience in common law real property
Abstracts: Spread bonanza brings cheer to banks. Euro looking for credit culture. Is the price right?
Abstracts: Asia's leaders- the next generation. An informed gaze into the crystal ball. Skill and talent in Asia's domestic markets
Abstracts: The promise and peril of Greater China. The iron-fisted way. A change of image
Abstracts: Bank recapitalisation: Bangkok Bank. Kexim puts its loan portfolio to work. The treasurers' favourites
Abstracts: Asian syndicated loans signed
Abstracts: The big one: trials and tribulations of high-stakes journalism. Attacks on style and substance
Abstracts: Friul Cassetti giving away Moscow trip, MIG flight. Bassett rolling out ohome gallery format. Pa. House teams with designer Blass
Abstracts: Retailers draw line between MSRP use, abuse. State-of-the-art dealer support on tap. Legal risks, wide use make MSRPs
Abstracts: MTC frames new division. Jubilee goes Hollywood. Lawyers: battle is just beginning
Abstracts: LeatherTech: first efficiency, now design. Klaussner expands lines. Retailers draw line between MSRP use, abuse
Abstracts: E.A. Kids program makes debut at dealer conference. Ethan Allen goes Moderne. Oct. intro bandwagon rolls on; Drexel showcasing Pinehurst
Abstracts: This store is closing the buying gap. Bassett aims to wake up a sleeping giant. Mobilizing the industry: history shows that it CAN be done
Abstracts: Maine Cottage unveils bench, dining chairs. Virginia House up for sale. Free mattress popular
Abstracts: Service Merchandise puts furniture in the spotlight. Renters Choice closes Thorn purchase. Wal-Mart axes its furniture store test
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