An air of mystery

Article Abstract:

Foodservice companies can improve their customer service by implementing a mystery shopping program. The practice, which has been widely used in the retail industry, allows management to evaluate the quality of their service without being threatening, obstrusive or biased. Mystery shopping programs, which can be cutomized to a particular type of service, are monitoring programs that can effectively identify a customer service program's strengths and weaknesses.

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Promoting loyalty

Article Abstract:

The hardworking, loyal and competent employees are a great resource to a restaurant. The ways to motivate and retain good employees is discussed.

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Growing potential

Article Abstract:

The mad cow disease and severe acute respiratory syndrome has decreased the number of travelers and tourists, which in turn affected the restaurant industry and made the restaurateurs to make use of available resources to the optimum. The job rotation process utilizes the potential of the employee in other departments also and upon returning to original department the employee brings some new perspective. The management of job rotation and its benefits are discussed.

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