Going it alone

Article Abstract:

According to Mintel's annual British lifestyles report, British consumers are rejecting mass marketing and branded leisure in terms of an individual approach. The relevant instances are presented.

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Building better relationships

Article Abstract:

The trends in customer relations management in leisure industry is analyzed. Methods for improving the customer relations are also presented.

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A walk to the future

Article Abstract:

The future trends for leisure operators are examined.

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